Postmaster@ And Abuse@ Addresses
Nov 19, 2007
How do you handle your postmaster and abuse addesses for each of your shared hosting accounts? I obviously dont want to receive them all as root and i dont have catchall accounts enabled. I was thinking about setting up aliases to point to their cpanel username account, but i dont know about you, but i hate those accounts and i highly doubt my clients are going to ever check them. These addresses seem to be high targets for spam as well. I have an anti-spam solution, but high volume targets still let a bit of spam through.
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Jul 3, 2007
Which is the most commonly used to contact the owner of a domain (if say the whois info is private, or the owner just isn't checking their mail in the whois email)?
postmaster@DOMAIN or webmaster@DOMAIN
use and check most often?
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Jul 2, 2009
Does anyone have specific contact information for apple.com or mac.com postmasters? I've tried the standard postmaster/hostmaster addresses at both domains, with no response/autoresponders, etc. One of the IPs in our servers seems to be blocked, but can't find anywhere how to contact their postmaster.
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Jan 6, 2007
When I client gets set up in Plesk, I want to create a postmaster@domain.com and abuse@domain.com, can these just be aliases? If so where dod they need to point? I noticed in MediaTemple hosting when a new client gets set up they have these as aliases pointing to 'root' anyone know how do to this? Or have much expereince in this area?
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Jul 29, 2014
I've a box running Linux Plesk 12.0.18 + Postfix and hosting mydomain.com. Email service is hosted by an external provider.
The problem is that I can't write to postmaster@mydomain.com because Postfix tries to deliver it locally.
What I've already done:
Configured MX record on DNS to point the external provider's server.
Disabled mail service for the TLD from plesk panel or with:
/usr/local/psa/bin/mail --off mydomain.com
The problem still remains.
I think I'm facing on Plesk 12 the same problem described here and elsewhere on this forum for Plesk 9: [URL]
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Apr 26, 2009
if any one knows of an abuse bot for web hosting companies that will automatically detect phishing, spam, etc.
I know that this isn't a huge issue for paid hosting providers but it is somewhat problematic for free hosts.
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Aug 21, 2007
Last week my VPS hosting provider has suspended my server because of a SPAM petition made by spamcop.com.
The problem is that the incriminated spam message was not sent from any IP adress of my VPS, or a domain hosted on my VPS. Still this, my ISP has suspended my server without sending me any warning e-mail.
Only guilt that i have is that the spammer found some e-mail adresses in one webportal hosted by my server and he mentioned this on the last 2 lines of the message: "This message was sent to you be cause we found your e-mail adress on a public website and this website is....www.somewebsite.com.
The admins of my ISP didn't asked me about the potential fraud and closed my VPS for almost 24 hours without warning me. I was in vacantion for 10 days and i didn't know about the fact that my clients are in trouble.
Now i'm asking you: Does the ISP made a right thing suspending my VPS only because on of my hosted domains was mentioned in the spam message, and no IP adresses or domains names of my VPS were in the X-Originating-IP header lines?
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Jun 25, 2008
Apparently smtp servers from other countries are using our email addresses in the 'reply to'. Because of this much failed messages replies (message is blocked; user doesn't exist) are returned to our email accounts. Is there a way to handle abuse like this? We aren't an open relay but for some reason all the mail is coming back to us. Is there a way to combat this?
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Nov 20, 2006
I'm a web programmer with little knowledge of server maintenace, tasks, configurations, etc.
I run a website hosted a dedicated box with godaddy. It appears my MAX SMTP limit (25,000) is reached at times. I know for a fact my subscribers are not generating this many emails.
1) Is there a way I can see a log file all of the email messages that were sent using my SMTP qmail account?
2) I've entertained the possibility that someone has "hijacked" my qmail account and is using it send out spam messages?
Any help in being able to get to a log for qmail or to run some other kind of diagnosis to figure out what's exactly going on with my server and why my max smtp limit is reached constantly.
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Nov 13, 2008
Does anyone have the abuse/DMCA complaint email for OVH as I need to file a complaint but cant find it.
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May 31, 2008
I was wondering what other people did to prevent their networks from being used as platforms for network abuse. I just setup an inward facing snort server, myself- But I was wondering what other providers (especially other low-cost VPS providers)
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Jan 23, 2008
I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..
Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.
Thanks for your cooperation.
--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.
--end
Dear Mr,
Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.
In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.
Info---------------------------------------------------------------------
Timezone: GMT -2:00
The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol
The e-mail contact it was gotten by the following consultation:
whois -h whois.lacnic.net 66.90.101.xxx
Whois-----------------------------------------------------------------------
% Joint Whois - whois.lacnic.net
% This server accepts single ASN, IPv4 or IPv6 queries
OrgName: FDC Servers.net, LLC
OrgID: FDCSE
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US
NetRange: 66.90.64.0 - 66.90.127.255
CIDR: 66.90.64.0/18
NetName: FDCSERVERS
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
Comment:
RegDate: 2003-08-18
Updated: 2004-02-26
OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304
OrgAbuseEmail: abuse@fdcservers.net
OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304
OrgNOCEmail: abuse@fdcservers.net
OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228
OrgTechEmail: abuse@fdcservers.net
# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Logs-----------------------------------------------------------------------
Jan 22 11:51:08.961984 66.90.101.xxx.59733 > xxx.xxx.2.8.10000: S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 66.90.101.xxx.59733 > xxx.xxx.2.15.10000: S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 66.90.101.xxx.59733 > xxx.xxx.2.11.10000: S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 66.90.101.xxx.59733 > xxx.xxx.2.16.10000: S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 66.90.101.xxx.59733 > xxx.xxx.2.10.10000: S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 66.90.101.xxx.59733 > xxx.xxx.2.12.10000: S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 66.90.101.xxx.59733 > xxx.xxx.2.9.10000: S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 66.90.101.xxx.59733 > xxx.xxx.2.3.10000: S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
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Mar 30, 2009
in the last 2 weeks has increased the spam mail to external users using our mail accounts.
So a user receives spam believing that it is sent from our sites.
I think the best method is to create a txt file in dns but I have many doubts about how to proceed.
Looking at one of the e-mail back to our mail server I see that emails are sent via outlook.
This is an example of the emails: ...
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Mar 25, 2009
One of the sites I help run has 1.5 million pages of parts that can be ordered and information about those parts. We started seeing a ton of hits at around 20-30 pages per second over the past couple days.
There is no information about them on the internet and they are also masking as GoogleBot.
Be on the lookout as I am pretty sure they are trying to steal content and post it up for search results. They are using Amazon EC2 servers to do it also.
This is how they are identifying themselves:
Mozilla/5.0 (compatible; Adtuitionbot/1.0; +http://www.google.com/bot.html)"
Offending IPs: 174.129.155.59, 72.44.52.93
In a 24 hour period, we blocked 408,821 requests from them.
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Apr 30, 2008
Recently we received reports of spam being sent out in massive amounts from an old IP address we had with DedicatedNow/FortressITX, apparently the IP still has reverse DNS setup for our domain name for some reason and we are still receiving spam reports.
I have sent them two emails/tickets, which were logged into their ticket system and have had no response from them in regards to this. They have not taken any action because I am still receiving spam reports from the same IP address, surprising they have not taken any action towards spam on their servers.
I have also requested that they remove the reverse DNS entry, no response to that as well.
Emails were sent with the spam reports from junkemailfilter.com.
Perhaps this will get their attention and they will look into the problem and put a stop into the spam issue.
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Jul 7, 2008
how i can get in touch with the abuse dept of layeredtech.com and theplanet.com's abuse dept as IPs from these seem to be making a suspected DDoS attack on my server?
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Feb 16, 2007
As known, we should provide our credit card information to pay hosting costs.. two questions arise here...
1) What stops a hosting company from stealing or abusing your personal information?
2) What if I want to pay hosting invoices month by month (manually), is it possible and what should I do to go this way?
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Feb 7, 2007
I have a client on my server from ThePlanet. That client sends a newsletter once a week to about 50,000 recipients with a program that i built. The list was purchased from a company that sells targeted directory listings.
Each email has a very clear opt out link, and one click takes them off the list. There is also a direct link to the contact form, as well as the information of the company sending the mass emails (me). This should satisfy all regulatory requirements to comply with existing laws.
Now, these emails have been sent once a week for about a month now. Today, ThePlanet issued a support ticket entitled "Abuse: Spam Source". It seems that there was a problem from aol, and one of the emails was redacted.
Reading through ThePlanet terms of service, it seems that they only allow closed system mass mailings. So now I am faced with a problem, because I have a client who expects to send out emails next week with a system i built, and I have a hosting provider that is demanding some sort of "proof" that these emails are solicited.
For the record, this newsletter isn't junk spam like selling viagra or pumping a stock. It is a free weekly summary of significant new york appellate cases, and it has been very well received by the attorneys on the mailing list. There have been ridiculously few opt outs ( < 2%), and there have been literally *hundreds* of emails coming back to show their gratitude for the free service. Not even one comment has been negative.
So what can I do now? A significant number of attorneys on this list are expecting the newsletter, but it cant be sent due to this problem.
The best that I could come up with so far is to send an "Opt in" mass email, where users must click the link to opt in, and everyone else would be removed from the mass email. I could then use the unique keys used for opt ins as "proof" for ThePlanet that the emails are solicited.
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Apr 16, 2009
We have server in limestonenetwork for couple months, everything good until several abuse issues to our IP for several times recently. Based on instruction from Ryan A., Abuse Department Manager, I have suspend/terminate the suspected accounts in timely manner, each time there's abuse issue.
But today surprisingly, they terminate our server immediately without prior notification. I fully understand that this is my fault not to watch our hosting client for abuse issues.
I only need to get the data back for several hours so I can move the data to other server. Based on their tos limestonenetworks.com/service_info/tos.html I did not see any about temporary data restore so I think we still have right to get our data back.
question
is it true that I can not have my data back at all based on their tos ? since I can not find this matter mentioned on their tos.
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Jun 8, 2008
I am trying to get a hold of the abuse department of Layered Technologies. They host a splog which is continually ripping my content - takes the content down after a complaint - just to publish it again after a few hours.
I only have sales@layeredtech.com - and even so they promise to forward the request - the latest rip is from yesterday evening and still on the other site.
I really like to have this resolved.
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Mar 20, 2007
Usually, I won't start a thread. But this time, I think I will share my 1-year experience, so people will know how Singtel EXPAN (HK) network/abuse department works.
Firstly, their network is extremely good most of the time. I only made a few complaints about network (3-4 minor problems... except the one caused by the earthquake)
So, I am a happy customer for first 10 months. However, my nightmare starts 2 months ago:
1. Early Feb, the abuse/network team received a phising scam (AOL) complaints against a site on a dedicated server customer (which sold hosting as a part time job). So, a technican has forward us the email and then phoned me about that. I immediately forwarded it to my customer.... After 30 minutes, the technican phoned me again and told me that they had blocked the IP since I didn't fix it.
Finally, this customer cancelled next month. [EWM ticket #3143589]
2. After 10-20 days, we got a new customer that want to send mailing list. I said as long as you responded to all complaints and the rate isn't high, you can use the server for mailing list. Within 20 days, we got few complaints via email (in standard template) ... so I forward them to my customers and they removed them promptly. Then, one day, a technician phoned me and told me they will block the IP at 5:00pm... but they phoned me at 2:00pm... So, I begged them to extend the deadline to 24-48 hours because the customer come from US... After a day, another spam complaint (from this customer's previous HK provider )... so, I turned off the switch port of his server immediately.
This time, I really appreciate the extended deadline. However, after this incident, their patient were all gone.
3. Last week, Microsoft privacy team reported that one of the site is linking to privated copy of Windows Vista (which is hosted in Radidshare.de) and providing license key/ key generator.
So, the technician phoned me and give me 30 minutes. I said the site is a popular forum with 130K+ members and 10K+ members online... sometimes, somethings may be overlooked. This time, no extended time.... Luckily, the forum owner is online in MSN. So, he deleted the thread immediately and I reported it to Microsoft and Singtel. Microsoft Anti-privacy team did reply and thank us while Singtel kept silent. [MS Ref. 878XX]
4. 2 days ago, someone "complained" about "Spam Activities" on 1 server. The complains are about 2 URLs in a server were redirecting to a sites that was infected by virus/ was hosting virus. Again they phoned me and told me to fix within 30 minutes or they suspend my network.... This time, I can't contact the owner and we don't have access to the server... so I suspended this server. [??No email ticket reference??]
5. Yesterday, a technician phoned me again and told me to fix a spam complaint within 30 minutes. But, this time, the complain is so short that I can paste it here:
--------------------------------------------
Subject: UNDER ASSAULT BY SPAM!
XXX.XXX.XXX.XXX has been assaulting my formmail script for
days. Please make it stop!
--------------------------------------------
Since my skill level is too low, I can only think of 1 solution..... [EWM ticket # 3188660]
---- personal opinion -----
Singtel EXPAN DC (Shatin) has a good infra-structure and helpful onsite technicians. But, their abuse/ network department is a joke. (Just like an over-budget police department in SimCity. ) That make, their colocation is not suitable for any hostings/ dedicated server providers. It is not recommended to anyone that doesn't sit next to the phone 24 hours a day.
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Jun 3, 2008
So we have a single Layered Tech box hitting our server with around 90 MBit/s for almost 12 hours straight now, resulting in over 400 GB excess traffic so far. An abuse report was sent about 4 hours ago (Ticket-ID: XZP-97559-339) with evidence included, but so far there was 0 reaction besides the auto-reply.
A phone call to the number listed on their website resulted only in a message that there is no one available at extension XYZ. I didn't try repeat calls since playing international phone tag is not quite my idea of fun.
I realise that it was/still is early in the morning at their location, but nonetheless, I'd expect a company their size to respond a lot faster to reports such as this.
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Jan 25, 2008
Basically, considering my host is in Europe/Malaysia, it uses APNIC for their RR, and for more IPs its $5.00 per ip/month. Which is a bit expensive for me, so I was wondering if there are people on here that sell IPs for cheap? It doesn't matter what country it comes up in with a whois lookup, or what RIR it uses, I just need more IPs for my dedicated server.
So does anyone sell? Or know where I can buy?
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May 2, 2008
Our business has grown and we would like to know if it is possible to buy IPs (/18 or /19)
Anyone have any experience with this?
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May 8, 2008
There's a gadget showing how quickly we are running out of IP4 addresses.
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Apr 25, 2007
As iam going to rent a server for my hosting plan I need to know 2 things:
1) are the ip addresses provided to me by the comany public or they are private inside the comany and they use natting to reach it as I don't know how they treat all the servers in thier DCs?If I check my server configuration I will find the real public ip's?
2) How they put the servers together?I mean is there any logical division like VLANs or what?
If someone can help me on this as Iam going to rent my first server and I will manage it by myself.
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Mar 24, 2007
question about my ip addresses, can one of u guys let me know what is ment by
IP Addresses: /26 (~60)
how do i find out if my ip address is one of the above, is this some thing to do with the class of the ip?
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Jan 27, 2007
I got a deal. The person claimed he's from US.
Just curious. Is it possible that someone in Rusia, for example, can pretend that he comes from US?
I know one way is to use proxy. What are the other ways?
Is there a paid service/software that can make your IP look american, british, etc.
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Apr 8, 2009
How can you tell if two IPs are setup on the same server without having access to the server?
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