Network Problems On EuroVPS Or On Leaseweb
Dec 1, 2008
I am trying to found out is there anybody else having network problems on lease web or on eurovps.
I am on eurovps and from time to time I have a network problem.
I try to do tracert which never completes, and also try to use services like host-tracker to check visibility of the site and usually it is not visible from some locations.
I see that same thing was mentioned before and hmm interesting on the same starting ip
webhostingtalk . com/showthread.php?t=714871
I just moved to eurovps so I am interested in your network status etc...
1 1 ms 1 ms 1 ms IP xxx.xxx.xxx.xxx
2 6 ms 8 ms 7 ms IP xxx.xxx.xxx.xxx
3 7 ms 9 ms 7 ms IP xxx.xxx.xxx.xxx
4 10 ms 18 ms 9 ms IP xxx.xxx.xxx.xxx
5 19 ms 25 ms 20 ms IP xxx.xxx.xxx.xxx
6 * 10 ms 13 ms IP xxx.xxx.xxx.xxx
7 19 ms 22 ms 19 ms IP xxx.xxx.xxx.xxx
8 11 ms 14 ms 19 ms 212.200.17.8
9 22 ms 11 ms 12 ms 212.200.232.89
10 12 ms 11 ms 27 ms 212.200.227.226
11 57 ms 46 ms 44 ms ge-1-1.decix.tcy.fra.de.leaseweb.net [80.81.192.
246]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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May 30, 2008
I think that most of us know that very big no. of warez links sites keep sites at LeaseWeb network.
Is that mean that LeaseWeb allow warez links?
I contacted thaem, but they say NO, we do not allow any kind of warez. Not true how I can see...
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Nov 3, 2009
My new server is on a 100 Mbps port.
Doing a wget [url]
gives me only 6.63 MBps.
Doing a wget [url]
gives me 1.17 MBps.
The folks at leaseweb say it could be due to a network maintenance that they are performing and should be sorted tomorrow. No problem with that.
However, I just wanted to know if anyone else with a leaseweb server is experiencing the same problem now.
What is the speed you are getting?
On the positive side, leaseweb support replies have been fast and to the point. I like it so far.
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Dec 30, 2008
I can't access eurovps.com at this time, can anyone please let me know if you have the same problem? I've tried in several computers and nothing.
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Aug 24, 2007
high speed data between Sydney and New York and my VPS. Will be running automated trading software on their Windows VPS. Needs to have high uptime with very few reboots. This is better than running my applications from home.
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May 8, 2008
the matter is kind of important and i dont want to discuss it in this thread, but i could not find a contact e-mail on the website. only phone numbers. so I know eurovps people are on this site, can one of them pm me and we can get in contact?
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Apr 16, 2009
EuroVPS company received the payment for VPS server and does not give me the settings finding different reasons for that and does not want to refund my money.
ORDER #EV20380S
Date 28-Mar-2009
That was 11 April when I last received e-mail from them saying that Accounts department would consider possibility of refunding the money to my paypal account.
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Feb 15, 2009
I don't want to pre-empt too much but has anyone here succesfully received a refund from EuroVPS?
I was a long time lurker here and see that they seem to get good reviews so I signed up a VPS there. Now I'm not sure it was the right decision. I've asked for a refund and its all gone silence for 2 weeks despite repeated and polite emails as well as phone calls.
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Oct 1, 2008
Just want to mention that Eurovps is best hosting provider for VPS solution.
Tech support : 10/10
Network : Great speeds to Europe and US
Happy with them.
They only had some problems with network sometimes but it was nothing to do with them.
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Sep 5, 2007
Just experienced something totally cracy with EuroVPS which I feel I just have to share with the rest of you. I am currentlly looking for a serious VPS provider who isn't just the cheapest offer around but also offer good quality, support and network speed. Based on some comments here, I decided to give EuroVPS a try (among a few others).
In the begining it all went well, I did send them a few questions via email, and got replies quite fast. They wern't perhaps the most friendly replies you have ever seen making me feel they actually cared but rather quite formal, and sometimes they just refered to other people sending me information soon (which didn't happen without me asking again). But overall, it was still very good, which I also told them. Because of this, I decided to sign up for a free VPS trial, which was setup quite fast. So far so good.
Then it all started to go wrong. When connection with Remote Desktop I noticed that the speed I seemd to have wasn't quite as good as I had expected. This doesnt necessarily mean that they are doing anything wrong, but it made me send them a question to their sales address (I simply resonded to a previous mail). I received a reply saying that in order to get any support, I had to log in and use the HSP Complete panel. Perhaps not the nicest reply but still, I can live with that, and did as they said. I received a response that in order to give me any help, I had to send them my root login and password. I was suprised by this, especially as I was asking about network connectivity, and because you normaly wouldn't hand out your login credentials to just anyone. But, as it seeme the be the only way forward, and this was just a trial, I did it. Just a few seconds later, I received an automatic email which contained my text, which ment that the login credential I has just entered via HTTPS had now been sent over the Internet in plain text without encryption. Maybe I am to focused on security, but this handling to me raised some serious concern regarding how things like security were really setup at EuroVPS, and I emailed them asking for an explaination. And then all hell broke loose.
Within an hour, I received email that all my support tickets had been closed. I then received an email that my VPS had been stopped, and finaly one saying that it had been deleted (including any files I might have had there)! Just like that, no prior warning or anything, just bang, deleted. Maybe 30 minutes later, my phone rang and a very hostile and unfriendly guy said he was calling from Greece and that I had a VPS account with them that had just been terminated. Greece I thought, that can't be correct, I signed up for a vPS with a company in the Netherlands? But no, apperantly this is a greek company, just that they happen to host their stuff at EasyNet in the Netherlands.
He then continued to basically tell me to go to hell, and that they didn't want to do business with "people like me". Then he said that as a none paying customer (isn't that the point of a free trial?) I had no right to send questions to their technical support (remember, they were the ones who told me to do it). And then it went on like this, until I ended the call, as I didn't really see any point in being treated like dog **** just because I had made the misstake to evaluate a VPS with them and had sent them a question about network speed.
Even now, a few hours later, I am still upset by all this, but also glad that I hadn't yet signed up as a paying customer (which I was just about to do) before they showed their true face. But still, I am shocked by the way I was treated by EuroVPS and I wouldn't dream of ever doing business with them again, nor recommend them to anyone, despite the fact that the technical aspects of their offerings and their prices seem very good. Paying to be treated like shite...dont think so. I must say that I am also very suprised by this, as I before had gotten a very good impression of EuroVPS and this wasn't really what I expected, especially since it all started out very well.
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Oct 28, 2009
Just a small note from me about my experiences with EuroVPS, I transferred to them from Siteground Shared Hosting about 1 1/2 years ago, I run a fairly busy vbulletin forum, I say it's 'busy' because siteground said my site was consuming too many resources and they basically gave me 7 days to upgrade to their VPS or they said they would shut my site down, so I promptly transferred to EuroVPS.
The transfer went fairly smoothly and my site was up and running in no time at all, this whole VPS thing was totally new to me so the WHM and Plesk things etc. were like toys at xmas, albeit a bit confusing, naturally I had a few tickets in the beginning asking how this and that worked, their response time was phenomenal, I don't think I have ever had to wait longer than 15 minutes for a response. I have opened a total of 20 tickets so far.
Since then I have had the occasional ticket regarding problems and questions from my side and they have always been polite and have always solved my issues 100%. About 6 months ago there was a bit of an issue with regards to the transfer of my domain name that hadn't gone through from siteground to EuroVPS which caused my site to go down. A few tickets later and we managed to figure out what the problem was between us, believe it or not but EuroVPS actually phoned me at home to apologise for the confusion, in my opinion that is oustanding customer service and damn decent of them to go to all the trouble they went to and then still phone me.
Fantastic guys on their support team and in the Accounts department, I have nothing but praise for them, especially Sam M, Jeff D and Eugene K, thank you guys for top notch support.
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Jan 27, 2009
i have 5 servers with Eurovps.com since Feb 2008
I must have raised around 60 to 70 tickets with them in last 1 year. 90% of the tickets the response time is less than 3 minutes. Sometimes they take around 5 minutes to reply.
But definitely i get back replies in less than 5 minutes all tickets new and pending.
It feels like they have a huge team which is always online waiting for tickets.
Recently i had problems in server on 31st December night 11pm Indian Time. I sent a ticket surprisingly their ticket reply came back in 2 minutes and again in next 3 minutes the second reply came that the server is again up.
Last week they helped me with one server which had few problems. They reinstalled the server for me and also transfered the accounts and checked each website. One of the website had issues de to mysqli extension not installed. They did it too and completed the entire job very professionally.
They also configured one of the servers for application hosting. The server surely has become 2x faster after Eurovps tuning work on the vps. They also called me on mobile to inform me.
I surely recommend eurovps for someone searching for premium and reliable hosting.
one word of caution dont use bad language with them. The people manning the support team are no nonsense people and will not accept rude language. If you are good with them they will also be good with you.
If others also happy with eurovps support then please feel free to post it here.
All in all their servers are pretty fast due to quality hardware and support also very fast .. complete peace of mind for me with eurovps.
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Sep 22, 2009
I signed up with them for testing a project of ours, several days ago, nothing..
Emailed tech support this morning, they said they would look into it, 10 hours later, nothing.
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Jun 9, 2008
A while ago I decided to move to VPS. I did an extensive research and I concluded to EuroVPS. From my experience so far these guys are PROFESSIONALS and really know their job. Their service and technical support are second to none.
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Apr 30, 2007
I've recently purchased a VPS 250P package from EuroVPS and actually signed up for a two year contract as I respect the company so much however the speeds I've got, since finishing optimising the server, surprise me.
I'm already using a VPS from another dutch company until I move everything over to EuroVPS but the difference in speeds are a little concerning to me.
Please can you guys look at these response times and tell me if they are normal?
Current VPS: Page created in 0.035 seconds with 11 queries.
EuroVPS: Page created in 0.199 seconds with 8 queries.
Both servers are using the same spec, optimisations and PHP cache however my current VPS is using Apache1/PHP5/MySQL5 and with EuroVPS I can't afford to get them to upgrade to version5 so it's running on Apache2/PHP4/MySQL4.
I did get this response from EuroVPS, does it explain the difference in times?
"...we are using enterprise kernels which are slower than standard SMP/UP kernels. The performance of our VPS instances is not as high as some competitors who are using these faster, but smaller kernels.".
Once again, I have the utmost respect for EuroVPS and love their support but would appreciate some opinions on this from you guys.
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Oct 2, 2007
I basically bought a HPS Complete VPS hosting account with EuroVPS and i am having problems setting up an email client as no web mail client comes by default with that plan.
I asked the eurovps support team 2-3 times on how to set up MS Outlook as my email client for my domain and they answered the same thing and it's not working.
I was wondering,if anyone of you have HSP Complete VPS hosting account with euroVPS and is there anyway to have webmail.
As per there documentation,i am using the following:
username: user
email:user@mydomain.com
smtp&pop3: mail.mydomain.com
smtp port: 25
pop port: 110
Selected to use authentication for outgoing server and checked the option to use same authentication method as incoming server,
Deselected SPA authentication scheme
I did everything as per the documentation they sent me but it's not working,
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Jul 21, 2008
I found EuroVPS before I found this forum but when I went to their website I couldn't find anything on their Terms of Service. Do they allow adult content and what are their privacy terms?
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Oct 14, 2009
any experiences to report about purchasing used / refurb gear from either Network Liquidators (nweq.com) or Network Hardware (networkhardware.com)?
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Apr 25, 2009
I recently ordered a HP ProLiant DL180 with LeaseWeb. During pre-sales communication on April 3rd I was told that the KVM card that comes with DL180 is buggy and I won't be able to use it until HP fixes it. Considering the "strategic partnership" between LeaseWeb and HP, I thought they'd fix the problem quickly, so I went ahead and ordered the server anyway. Now it's been 3 weeks and still no word on the fix. Anyone else with a DL180 in the same situation?
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Apr 23, 2009
I want to share my history/review with leaseweb.com..
I needed a quick setup server for a Windows Media Services service, I have several servers at softlayer.com but I decided to test one of the most famous European providers leaseweb.com .
So I talked with their sales and told that I need a 24 hour setup server, I wanted only that. So the sales quickly make pay for 6 months of an express windows server. No problem until now.
24 hours later I contacted their sales, and they said that my server would be provider today or maybe tomorrow (48 hours later!)
1 day later I contacted leaseweb and they said that they didn't have any stock of hardware to make the server.
2 days after the order on this day morning I contacted their sales and setup team again and they said to me that my server would be delivered before the end of the day.
At the end of that day I contacted their sales and setup team AGAIN and they said to me that they don't have stock of windows 2008 or windows 2003 standard (? WTF ?), I talked with them for more than half an hour.
They wanted to give me for the delay a cheaper server with a windows server 2003 WEB. WHAT? A windows that don't even support windows media services and a cheaper server for their mistake?
I asked if I waited one more time if they would be able to setup any server with windows 2008 or windows 2003 standard, the answer was "we don't know"..
So let’s resume, leaseweb only works from 9am to 5.30pm European time, they can spend 4 days without hardware or windows stock ( how is that possible ) and they want to apologize with a cheaper server with a cheaper windows...
....
So to any of you that have servers at leasewed.com , what will happen to you when some part of your server stop working?? You will have to wait more than 4 days for hardware stock, some days because of your windows licenses and some more weeks for support??
....
I would recommend anyone to pay more for a good company, not this companies that only can support your server 5 days a week for some hours a day.
I have asked for a refund at leaseweb.com let’s see if that refund comes or not, maybe in 6 weeks?
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Nov 13, 2008
A thread titled "Leaseweb.com is very very bad!" has been closed recently "by request".
Don't know what it means. Kind of censorship?
Whatever, I'm going to tell you how they are good at Leaseweb:
They have no dectection of duplicated IPs, so they let you configure an IP belonging to somebody else on your interfaces.
If, evently, the problem is detected (somebody else complaining), instead of pulling the plug, they send you a mail, kindly asking you to remove the offending IP.
So they are very good at Leaseweb. They forgive your errors and let you experiment with the network.
And what about "somebody else" having his web site down during several days waiting for you to correct your mistakes?
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Aug 2, 2008
is there any one that have used LEASEWEB? Im gonna start buying a dedi server from them and I want to know if its an seriuos company..
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May 21, 2008
Is there anyone here using leaseweb? Was hoping I can get a user who is using their server to give me their IP to check out the speed. I prefer to get real user's ip rather than IPs provider by the provider to ensure I get the real picture.
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Oct 5, 2009
I have my dedicated solutions in leaseweb from couple of years and i am intrested in moving now to swiftway because of prices and the fact that's .nl too.
Anyone can say anything about current swiftway network? is it stable? any downtimes? what about latency? I will see big diffrence between lw and swiftway?
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Jun 19, 2008
We ordered dedicated server on leaseweb in beginning of April 2007. We are small company so selected most cheap of available solutions. All what we needed is some reliable network and hardware for our services, to make it stable for our customers. I paid from my personal Visa, it seems it was a mistake and we needed more reliable way to pay to Leaseweb, anyway I think this is not related to problems we experienced. It was agreed that Leaseweb will charge us automatically at the beginning of every month, using same card.
Everything was just fine for several months. We received invoices by email, I checked bank records periodically and made sure card is billed. First alarm came at the beginning of October 2007, when I received odd email from Leaseweb re: Final Payment Reminder marked as URGENT. I checked bank records and found that we are actually charged for this. I contacted Leaseweb and asked what's happened (ts #302732). Reply was very short: "Apologies. Please ignore the reminder. It has been paid". Well, fine, we understand, such things may happen sometimes, no problem. So we forgot about this small incident.
Next one happened early December 2007. Same situation, but this time nobody billed the card. Requested Leaseweb again, answer was "Unfortunately this seems a little error from our side. Please ignore the reminder as it has been successfully debited." (ts #321403).Well, okay.
But it happened again in beginning of January 2008. This time I sent short message like "guys, tired from your small errors", nobody replied, but issue was resolved.
When it happened next time in March, I ignored it (not specially, just missed the mail).
It seems issue was resolved, however, and charge was made.
All the above cannot be considered as a serious problem, just some unpleasant and alarming thing. Real problems started in beginning of May 2008, when my card became expired. Leaseweb administration informed me they are not able to bill me anymore, and asked for wire transfer. I updated Financial section in SSC with new card info and asked to repeat the bill with these ones because I have no chance to send wire transfer by 9th of May. They said ok (ts #374569). No more questions or requests from Leaseweb.
19th May our server got down without any visible reason. When I contacted Leaseweb, they said I didn't pay invoice, and if my card info was changed why I didn't send new credentials to them etc. I replied "how so, I updated SSC, I informed you, you said ok" etc. No reply. Then 21th May they restored the service and sent apologies(ts #374569). I think it is not necessary to explain how much fun we had in these 2 days. We had to urgently restore sever on our local network that is not reliable enough but better than nothing. Switching DNS, payment processors, setup of app and DB etc. But we didn't complain. I decided there is a part of my fault here, I didn't performed necessary actions in advance. So we just moved everything back, and forgot about the issue, and were hopeful our problems with leaseweb will not happen earlier than card is expired next time. But we were wrong.
7th June server was disconnected again, with no any alert, notification or even invoice.
Just disconnected. More than, when we checked it, we found that our IPs are used by another server already. I sent quite angry mail to Leaseweb, we started to restore server from backup and damn Leaseweb. 17th June (! in 10 days, can anyone imagine?) they wrote:
"Your server has been decommisionned by accident. We can offer you 1
month for free if you want for a new server with the same
specifications." (ts #374569)
No comments, except that we refused the offer. Our losses only on refunds and CHBs are much greater than "1 month for free", not counting other losses that we cannot estimate in money yet. But even if these guys by some miracle suggested to compensate all the damage, it would not change anything. Idea of use dedicated server is service stability.
But stability is just not possible with these Leaseweb terrorists. Nobody knows what bomb they will blow up in another couple of months.
In summary, I think people who works with Leaseweb take significant risk for their business. I'm just hopeful this story will help to make right decision for some people.
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Feb 29, 2008
In January I ordered a server with them, knowing that their support isn't the "best".
The server info ended in spam folder, but that isn't their fault I guess. They advertise that every server comes with 2 IPs, however you only get 1. Until you request that 2nd IP. However, when you call them out of working hours, they tell you that you have to pay 135 euro (about 200 USD), great I will wait for tomorrow then. So the day after I called them again. The person I talked with, was very friendly and started to work on it. About 5 hours later I received an email with the second IP information. I added it, but it didn't get assigned. I rebooted the server etc. Still no 2nd IP. It was already 'after working hours' so I had to wait again, because I wasn't going to pay 200$ for an IP. The day after the guy on the phone tells me they assigned me an IP that was already assigned to another customer (lol)..... Ok, so I asked him if I could get a different IP than I was supposed to get. (Now I had to fix my DNS settings also, but o well....). The new IP info arrived in my inbox about 80 minutes after the call this time. After rebooting the server everything ran flawlessly. I manage my own servers, so I didn't contact their support again.
On the 21st of february, I called their administration about cancelling the server (they had a new offer, which suited me better & because I only wanted a fast network for this server, I didn't care about their support), I was told that if I submitted their cancellation form the same day or the day after, It would be taken care of before the end of the month. So I filled it in and sent it to them on the day after (22 february).
Today I called their administration to check if everything went ok (I didn't want to order the new server & pay the old one at the same time). I was told: No, it isn't cancelled. She checked that my email was there & indeed it was sent to them. She then asked me if I could wait a minute, so she could ask someone else what to do. She told me that she would assign me to a sales guy, who would be able to tell me more about it. He told me that the cancellation has to be done X days in advance. Which I did, then he said: It has to be done a month up front. I asked him why I was told that it would be cancelled on the 22 of february, but now I had to cancel it the 1st of february. He said it was a mistake. There was "nothing" he could do (or wanted to do). I don't have the time do anything about it, so I'll let it be and just pay for another crappy month.
Great, now I'm fed up another month with their server. What if I didn't call them today? I would have had 2 servers with them & they would have, the only thing they want: Money.
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Jun 30, 2008
Wherever Leaseweb offers or offered colocation or dedication the computer floors are always overheated. Prevention of Power failure is reduced to the absolute minimum. This month they had problems again in their socalled own datacenter. Nobody ever mentioned that the center they use in Haarlem Holland is not even theirs. The problem occured again when we were looking for a provider, beginning of this month. We all know when the temp goes up on the floor, the server goes down: laws of nature!
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Aug 22, 2008
I went through the purchase process and leaseweb answered any questions I had quickly and was always there for me until they recieved my money. I did make a mistake ordering a server that I knew very little about *I definitely chose wrong box)> I understand its not their fault, but it looks like they could have came up with a solution like they did when I was trying to purchase server (Had VAT issues they fixed very quickly. Its been 3 days and 4-5 emails and they have not reponded to even one of them. Its a shame too, as I had herd good things about the company.
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Oct 27, 2008
Leaseweb very very slow?
just me?
2 dedis... and both with problems... anyone?
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Sep 3, 2008
I ordered a dedicated server from them 31st of August. The server was delivered about 36 hours after my payment, which is OK.
However, the root password in the email I received from them didn't work. I instantly mailed them back, and it took about 12 hours for them to fix the problem.
After logging in, I noticed that my server wasn't running Debian, which I specifically requested, but CentOS. I instantly emailed them back, and asked them to reinstall Debian. It took them about 8 hours to ask for my root password, which I of course had changed by then. I replied with the right password, but up until this moment, I haven't received another email from LW telling me what they are planning to do with this problem.
I know, you don't get any proper support from LW without paying hundreds of dollars for SLA, but this goes way beyond my imagination. After all, I haven't received what I ordered. They really should support AT LEAST that, right?
I'm going to ask for a full refund tomorrow, if they haven't fixed the problem by then. Never gonna go with LW again.
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Nov 28, 2008
I order a server on 20th or 21st nov 08, and they said i will get it on 27th, I ask them many times to make that sure. finally i got it 28th. Again ok, it's just 1 day.
I ask for a 8 * 1 TB HDD and also the HDD for OS,
but now i don't have that 8TB HDD on my server, I send them ticket today it'self many time... even talk with their sales person who said he will give priority to my tiket and when i call it say their support is only from Monday to Friday...
No i donno what to do. Before i order the server i had a talk with the sales person,
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