I ordered a dedicated server from them 31st of August. The server was delivered about 36 hours after my payment, which is OK.
However, the root password in the email I received from them didn't work. I instantly mailed them back, and it took about 12 hours for them to fix the problem.
After logging in, I noticed that my server wasn't running Debian, which I specifically requested, but CentOS. I instantly emailed them back, and asked them to reinstall Debian. It took them about 8 hours to ask for my root password, which I of course had changed by then. I replied with the right password, but up until this moment, I haven't received another email from LW telling me what they are planning to do with this problem.
I know, you don't get any proper support from LW without paying hundreds of dollars for SLA, but this goes way beyond my imagination. After all, I haven't received what I ordered. They really should support AT LEAST that, right?
I'm going to ask for a full refund tomorrow, if they haven't fixed the problem by then. Never gonna go with LW again.
We ordered dedicated server on leaseweb in beginning of April 2007. We are small company so selected most cheap of available solutions. All what we needed is some reliable network and hardware for our services, to make it stable for our customers. I paid from my personal Visa, it seems it was a mistake and we needed more reliable way to pay to Leaseweb, anyway I think this is not related to problems we experienced. It was agreed that Leaseweb will charge us automatically at the beginning of every month, using same card.
Everything was just fine for several months. We received invoices by email, I checked bank records periodically and made sure card is billed. First alarm came at the beginning of October 2007, when I received odd email from Leaseweb re: Final Payment Reminder marked as URGENT. I checked bank records and found that we are actually charged for this. I contacted Leaseweb and asked what's happened (ts #302732). Reply was very short: "Apologies. Please ignore the reminder. It has been paid". Well, fine, we understand, such things may happen sometimes, no problem. So we forgot about this small incident.
Next one happened early December 2007. Same situation, but this time nobody billed the card. Requested Leaseweb again, answer was "Unfortunately this seems a little error from our side. Please ignore the reminder as it has been successfully debited." (ts #321403).Well, okay.
But it happened again in beginning of January 2008. This time I sent short message like "guys, tired from your small errors", nobody replied, but issue was resolved.
When it happened next time in March, I ignored it (not specially, just missed the mail).
It seems issue was resolved, however, and charge was made.
All the above cannot be considered as a serious problem, just some unpleasant and alarming thing. Real problems started in beginning of May 2008, when my card became expired. Leaseweb administration informed me they are not able to bill me anymore, and asked for wire transfer. I updated Financial section in SSC with new card info and asked to repeat the bill with these ones because I have no chance to send wire transfer by 9th of May. They said ok (ts #374569). No more questions or requests from Leaseweb.
19th May our server got down without any visible reason. When I contacted Leaseweb, they said I didn't pay invoice, and if my card info was changed why I didn't send new credentials to them etc. I replied "how so, I updated SSC, I informed you, you said ok" etc. No reply. Then 21th May they restored the service and sent apologies(ts #374569). I think it is not necessary to explain how much fun we had in these 2 days. We had to urgently restore sever on our local network that is not reliable enough but better than nothing. Switching DNS, payment processors, setup of app and DB etc. But we didn't complain. I decided there is a part of my fault here, I didn't performed necessary actions in advance. So we just moved everything back, and forgot about the issue, and were hopeful our problems with leaseweb will not happen earlier than card is expired next time. But we were wrong.
7th June server was disconnected again, with no any alert, notification or even invoice.
Just disconnected. More than, when we checked it, we found that our IPs are used by another server already. I sent quite angry mail to Leaseweb, we started to restore server from backup and damn Leaseweb. 17th June (! in 10 days, can anyone imagine?) they wrote:
"Your server has been decommisionned by accident. We can offer you 1 month for free if you want for a new server with the same specifications." (ts #374569)
No comments, except that we refused the offer. Our losses only on refunds and CHBs are much greater than "1 month for free", not counting other losses that we cannot estimate in money yet. But even if these guys by some miracle suggested to compensate all the damage, it would not change anything. Idea of use dedicated server is service stability.
But stability is just not possible with these Leaseweb terrorists. Nobody knows what bomb they will blow up in another couple of months.
In summary, I think people who works with Leaseweb take significant risk for their business. I'm just hopeful this story will help to make right decision for some people.
Wherever Leaseweb offers or offered colocation or dedication the computer floors are always overheated. Prevention of Power failure is reduced to the absolute minimum. This month they had problems again in their socalled own datacenter. Nobody ever mentioned that the center they use in Haarlem Holland is not even theirs. The problem occured again when we were looking for a provider, beginning of this month. We all know when the temp goes up on the floor, the server goes down: laws of nature!
I went through the purchase process and leaseweb answered any questions I had quickly and was always there for me until they recieved my money. I did make a mistake ordering a server that I knew very little about *I definitely chose wrong box)> I understand its not their fault, but it looks like they could have came up with a solution like they did when I was trying to purchase server (Had VAT issues they fixed very quickly. Its been 3 days and 4-5 emails and they have not reponded to even one of them. Its a shame too, as I had herd good things about the company.
Server is not responding after reboot for 7 hours now. Opened a ticket #552286 (for any Leaseweb guy reading this thread) but none cares about my case. Ok guys, i do not have and SLA but 7 hours for you to take a look it is a pretty long time and i suppose you are going to take a look at it during Netherlands morning time (another 7-10 hours) so i will have a 24hours downtime.
I don't think you have 24hr support. It is a 5-10 minute job to take a look at my case and tell me what is wrong but obviously you have none on duty. I was thinking that internet was a 24hr business thing.
I recently ordered a HP ProLiant DL180 with LeaseWeb. During pre-sales communication on April 3rd I was told that the KVM card that comes with DL180 is buggy and I won't be able to use it until HP fixes it. Considering the "strategic partnership" between LeaseWeb and HP, I thought they'd fix the problem quickly, so I went ahead and ordered the server anyway. Now it's been 3 weeks and still no word on the fix. Anyone else with a DL180 in the same situation?
I want to share my history/review with leaseweb.com..
I needed a quick setup server for a Windows Media Services service, I have several servers at softlayer.com but I decided to test one of the most famous European providers leaseweb.com .
So I talked with their sales and told that I need a 24 hour setup server, I wanted only that. So the sales quickly make pay for 6 months of an express windows server. No problem until now.
24 hours later I contacted their sales, and they said that my server would be provider today or maybe tomorrow (48 hours later!)
1 day later I contacted leaseweb and they said that they didn't have any stock of hardware to make the server.
2 days after the order on this day morning I contacted their sales and setup team again and they said to me that my server would be delivered before the end of the day.
At the end of that day I contacted their sales and setup team AGAIN and they said to me that they don't have stock of windows 2008 or windows 2003 standard (? WTF ?), I talked with them for more than half an hour.
They wanted to give me for the delay a cheaper server with a windows server 2003 WEB. WHAT? A windows that don't even support windows media services and a cheaper server for their mistake?
I asked if I waited one more time if they would be able to setup any server with windows 2008 or windows 2003 standard, the answer was "we don't know"..
So let’s resume, leaseweb only works from 9am to 5.30pm European time, they can spend 4 days without hardware or windows stock ( how is that possible ) and they want to apologize with a cheaper server with a cheaper windows...
....
So to any of you that have servers at leasewed.com , what will happen to you when some part of your server stop working?? You will have to wait more than 4 days for hardware stock, some days because of your windows licenses and some more weeks for support??
....
I would recommend anyone to pay more for a good company, not this companies that only can support your server 5 days a week for some hours a day.
I have asked for a refund at leaseweb.com let’s see if that refund comes or not, maybe in 6 weeks?
A thread titled "Leaseweb.com is very very bad!" has been closed recently "by request". Don't know what it means. Kind of censorship?
Whatever, I'm going to tell you how they are good at Leaseweb:
They have no dectection of duplicated IPs, so they let you configure an IP belonging to somebody else on your interfaces.
If, evently, the problem is detected (somebody else complaining), instead of pulling the plug, they send you a mail, kindly asking you to remove the offending IP.
So they are very good at Leaseweb. They forgive your errors and let you experiment with the network.
And what about "somebody else" having his web site down during several days waiting for you to correct your mistakes?
Is there anyone here using leaseweb? Was hoping I can get a user who is using their server to give me their IP to check out the speed. I prefer to get real user's ip rather than IPs provider by the provider to ensure I get the real picture.
I have my dedicated solutions in leaseweb from couple of years and i am intrested in moving now to swiftway because of prices and the fact that's .nl too.
Anyone can say anything about current swiftway network? is it stable? any downtimes? what about latency? I will see big diffrence between lw and swiftway?
In January I ordered a server with them, knowing that their support isn't the "best".
The server info ended in spam folder, but that isn't their fault I guess. They advertise that every server comes with 2 IPs, however you only get 1. Until you request that 2nd IP. However, when you call them out of working hours, they tell you that you have to pay 135 euro (about 200 USD), great I will wait for tomorrow then. So the day after I called them again. The person I talked with, was very friendly and started to work on it. About 5 hours later I received an email with the second IP information. I added it, but it didn't get assigned. I rebooted the server etc. Still no 2nd IP. It was already 'after working hours' so I had to wait again, because I wasn't going to pay 200$ for an IP. The day after the guy on the phone tells me they assigned me an IP that was already assigned to another customer (lol)..... Ok, so I asked him if I could get a different IP than I was supposed to get. (Now I had to fix my DNS settings also, but o well....). The new IP info arrived in my inbox about 80 minutes after the call this time. After rebooting the server everything ran flawlessly. I manage my own servers, so I didn't contact their support again.
On the 21st of february, I called their administration about cancelling the server (they had a new offer, which suited me better & because I only wanted a fast network for this server, I didn't care about their support), I was told that if I submitted their cancellation form the same day or the day after, It would be taken care of before the end of the month. So I filled it in and sent it to them on the day after (22 february).
Today I called their administration to check if everything went ok (I didn't want to order the new server & pay the old one at the same time). I was told: No, it isn't cancelled. She checked that my email was there & indeed it was sent to them. She then asked me if I could wait a minute, so she could ask someone else what to do. She told me that she would assign me to a sales guy, who would be able to tell me more about it. He told me that the cancellation has to be done X days in advance. Which I did, then he said: It has to be done a month up front. I asked him why I was told that it would be cancelled on the 22 of february, but now I had to cancel it the 1st of february. He said it was a mistake. There was "nothing" he could do (or wanted to do). I don't have the time do anything about it, so I'll let it be and just pay for another crappy month.
Great, now I'm fed up another month with their server. What if I didn't call them today? I would have had 2 servers with them & they would have, the only thing they want: Money.
I order a server on 20th or 21st nov 08, and they said i will get it on 27th, I ask them many times to make that sure. finally i got it 28th. Again ok, it's just 1 day.
I ask for a 8 * 1 TB HDD and also the HDD for OS,
but now i don't have that 8TB HDD on my server, I send them ticket today it'self many time... even talk with their sales person who said he will give priority to my tiket and when i call it say their support is only from Monday to Friday...
No i donno what to do. Before i order the server i had a talk with the sales person,
i guess this is the first time in ... 6 years since i do online business, that i ever got this kind of bad service.
I purchased a server from leaseweb, a dual xeons, on 13 nov 2008. They said that activation takes 7-9 business days. As weird as it seems i asked first if the delivery could be speeded up, and after 1 day they answer to my mail, that the delivery cannot be sped up, because that's that.
Don't get me wrong here, but as far as i know a datacenter operates 24/7, not with business days and holidays.
I sent a ticket in yesterday, and i got no replies, and as far as you see my server should have been delivered the LATEST, on 24 november.
It's 26, and they way you saw server from Leaseweb ... i saw it too.
Anyway, this is just my experience, and i might just have ran into a tech that did not eat his pizza today, and became grumpy, and thats why i have waited for 2 weeks for my server with no resolution.
Anyway, i am filing chargeback now on paypal, as i don't feel like getting the server anymore.
LE: My SSC username and password is not working anymore either, for some unknown reason.
Paypal dispute charged. ... All i can say is wow, i have been very fortunate so far, and ... i NEVER encountered such lousy customer support.
Purchased a 3-month test period on a dedicated server a few days back but directadmin failed to boot from the outset, support wiped everything and reinstalled onto another partition which worked fine for about 12hrs.
Now I can't even FTP, tried rebooting from service centre etc. nada! probably hardware failure, Prices seemed too good to be true , glad I didn't move my entire site across [active forum with over 10,000 members] as the response time seems to be in days rather than hours.
Any reliable alternatives offering similar packages for similar money?
I have emailed leaseweb's abuse department with a link to one of the biggest french warez forums, they asked me to provide direct links to illegal contents and proof that I own it.
I emailed them links to windows, photoshop, movies, mp3, video games and stated that I don't own those but its clearly illegal. Here is the answer I got from them: "I am only going to take action if I receive a complaint from the legit owner."
Over the past 48 hours, we've been subjected to a packetflood of ~70mbit, varying by time of day. In a normal month, we use no more than 600mb of traffic in total, and are limited at 2TB. This attack has already used 1.7TB as of the end of Sunday and shows no signs of stopping yet.
Does anyone know what leaseweb charge for overages? I cannot seem to find the information anywhere on their site (and their support takes 3 days to reply, by which I will be over). Idealy, i'd like them to nullroute the UDP port which is being targeted (many services run off the IP that is targeted) however they refused to do this for a similar attack in the past despite the fact that it would solve the issue at hand.
I usually don't do this kind of stuff but when somebody does a good job it's right to let other people know, most of all in this industry.
it was Saturday, 12:52AM Euro time, i had an issue with the DNS of our new server, sent an email to Leaseweb support, within 5 minutes i had the answer.
I'm not a direct client of Leaseweb, but it's not a secret that my domain is pointing at their servers.
I purchased a shared hosting plan from a reseller and since more than 43 hours my domain is down! My provider (the reseller) said he's waiting for Leaseweb support... according to my informations, in more than 24 hours they just made a reboot of the server!
I'm really bored of waiting with no chance of intervention! My provider says he can't do anything from his side, i can't contact Leaseweb cause i'm not a client... please, help, what can i do?
i did a lot of research and ended up with leaseweb for the server needs of my new project.. i first got a 10mbps unmetred server and well all went fine..
we were growing at 1000% so i ordered for a 100mbps unmetered server n bam all the problems started..
first of all my server stated showing sql errors saying on the first page that cant connect to sql database n i had to reboot the server every 4 hours so that it does not so that error does not show up coz it sarted showing the error every 5 hours...
i sent in a ticket about the problem n they said none existed!
after a lot of shouting they finally after 2 days checked the server and the hard disc was replaced... n they could not take backups n m in file sharing n ALL my files were lost!
after this the WHM n cpanel stopped working... i sent in a ticket n they replaced the cache with the space taken up by the cpanel... n bam.. nobody could login in coz no sesions could be created...
one more ticket and they said pay 25euros for every 15 min of support... they tried charging me for soemthing they screwed up themselves... after a lot of mails they fixed that!!
nyways we were not given the giga port as was decided n i sent in a ticket n they said they will do it a day after and will change the IP n it is a small thing and the server has to be shifted n the new ip will be sent...
i said ok n they took my site offline for a whole one day!
if that was not enough they sent me the new ip n had done something wrong configuring the server and the name is poiting on the new IP but the site is not working!
now this is a lot... my site is screwed up for more than week now... n my site is no longer online from the last 2 days now! sent them another ticket n awiting reply n i had asked the godaddy support too n its d server issue...
this is bull ****... m sry for the language but m desperate...
tell me what to do? m tired of all this...
i spent $10k on this projct n we reached world rank 3300 in just a month n now my site is no more!
i am practially near being broke... n the lease web ppl are still charging me for the server that is not even working!
tell me what to do?? can i take any legal action?
all the users of the site have shfted to other alternatives and n i have lost whatever i made n my site still not online!
this project is dear to me n leaseweb screwed it all up!
I have configured my yahoo domain to use Leaseweb shared Linux hosting by changing my A records to my hosting IP. When I check my yahoo domain control panel I see,
Type: >>>>>>>>>>>>> Source: >>>>>>>>>>>>> Destination: CNAME Record>>>>>>>>>>>>>mail.mydomain.com>>>>>>>>>>>Yahoo! Hostname Problem
All my email addresses that I created from Leaseweb plesk control panel can not receive any emails (test emails bounce back with a failure notice)
I think I have to change the above CNAME record in yahoo domain control panel to leaseweb mail servers.
I ordered a leaseweb express server 4 box with windows server 2003 and have been running it, installed some software etc which worked out fine.
Anyways, I wanted to disable tcp/ip filtering which I did and afterwards it prompted me that I would have to reboot the server for the changes to take place, I clicked ok and it rebooted. Now I just can't connect with remote desktop, I tried everything.
I'm guessing it either shut down or didn't reboot properly? I tried sending an email to leaseweb support 2 days ago but still no shadow of any reply..
It says that I can reboot the server using the SSC but when I log in there, I can't really find any reboot option.
I rented out a server from leaseweb for 6 months (prepaying) before doing any real researching.. the price was great but the support apparently sucks. Now that I found this out, and my server hasn't been setup yet, I want a full refund. I've contacted them via email, but yet to recieve a response; who should I contact or what should I do.
I've sent out a single opt in newsletter to my members for the first time and got two spam complaints from spam cop that were forwarded to me from leaseweb.
Some people must have signed up using somebody elses email address.
How grave is such a complaint and what do I need to do to avoid this in the future?
I've been with LW for about 2 years now, and have had 3 servers with them.
I recently ordered a big storage server, 2tb space and 4tb bandwidth, and canceled my 2 other servers.
The switch went like a dream.
My first server I had for over a year and a half, and what I noticed after awhile was that my server never went down, never a problem or network glitch.
There were a couple incidents in 2006, but one lasted around 5 minutes, and the other less.
After that, through the rest of 2007 and 2008, there have literally been no slowdowns, no network hiccups, and I am usually logged into SSH 24/7 so I notice.
All my users keep giving me a 10/10 score for the hosting uptime, and they are all very happy with how stable it really is.
As for support, I have used support maybe 5 times, two times to order more ip's, and the other times some random stuff about my server.
Usually I would expect an answer within 10 minutes, and that's usually the case, sometimes 30 minutes though.
But really I don't use support much to say how consistent it is.
But either way, I swear by LW. As long as I have a server or more, they will always be at LW, because all my stuff is never down, and I trust them now.
I've made a great mistake when choose leaseweb. I'am already have 2 days delay for my unmetered server setup, made 4-5 phone calls to them, and every one of them i'am hear "tomorrow, mister, how we can help you?" it's 15 days as i wait already. I'am tired of that, so i decided to make a refund there. What do you think about fdcservers and their "100Mbit port - full duplex" is it really great? Anyone use it? What about support and set up time?
Bad support, i mean TERRIBLE SUPPORT, unless you pay at least ~200$ a month for a support package.
Basically server went down yesterday, tryed to reboot the server using the APC, no go, tryed again, no go. Called customer support, had to pay 149 euros ($236) an hour to get someone on the line (it wasn't office hours). The person i had on the phone asked me to start a support ticket, no problem, support ticket started with a reply that it will take a while and that the server will be taken a look at the next morning. Big problem, losing money here, hello??, this never happened with layeredtech or theplanet, what kind of company is this? Whatever i'll wait untill next morning, next morning i call support again, they are telling me that the server is currently looked at. Awesome! Finally some action. Btw, i ordered another server a few days back and i was also promised to get it today around 3pm. It's 3pm now, no answer for the server which is down and no information about the new server i ordered. My business partner calls them again, asking what is going on, they are telling him that it takes a while to scan for files. What files? euh? I only requested for a reboot and asked them whats going on? running a fsck for 6 hours straight? It's 9PM now and i am still waiting for the server to get backup or at least get some feedback, .. but nothing from Leaseweb, only promises that they are looking at it since 9am this morning. The new server i ordered has still not arrived either.
I'm Dutch myself, i have 3 servers at ThePlanet since 2002 or something and a few at Layeredtech.com recently and i really love their service, as i started a new project for the Dutch market i decided to try Leaseweb out as they are located a few KMs from me, but i am getting some major second thoughts now. If the server will not be online tomorrow AND if i dont get my new server information before tomorrow 5PM i will be forced to unbind our old and new contract (Dutch law) and never recommend you to anyone.
Ticket #369756 and #370074 in case a Leaseweb staff is reading this.
Has anyone else experienced a similiar issue before?
