How Do I Set Up Email For Someone Who Has Their Own Mail Server

Jul 16, 2007

I just started using CPanel and am transferring clients from 1and1.
With 1and1, I had to set up a subdomain (mail.domain.com) and then set the Mx record to mail.domain.com and the A record to the IP. Then I pointed the domain domain.com mail servers to mail.domain.com.

Can you walk me through it using CPanel?

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How To Get Hostname/ip Of Sending Mail Server From An Email

Nov 22, 2008

I know how to do this by analysing the headers, but we have a customers who doesn't believe what we are telling them.

Is there some kind of 3rd party service or script that we can point them to? So they can send an email to the service (or paste headers, or whatever) and it tells them who is the sending mail server hostname/ip?

(The problem is that this customer doesn't understand that all email sent from the server uses the same SMTP server hostname/ip. They are convinced that if they connect to "mail.their domain.com" then this is what is reported as the sending mail server/IP.)

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Apr 20, 2007

Here is what happened:

We have been running our web/ftp/application/mail server for about 4 years, and running flawlessly. This week one of the computers in the network was infected with a virus that was sending spam like crazy. We got blacklisted, as per this site mxtoolbox.com. Our domain is affordablerto.net. Since then we have isolated the problem, klilled the virus and are no longer blacklisted. But we are not able to send or receive any emails now. I wrote mxtoolbox and there reply was basicly "We can get you up and running if you pay us". I called our ISP and they stated that the ports(25) are open. When I do an smtp diagnostic from mxtoolbox I get the response that Argument 'Length' must be greater or equal to zero.

When I go to dnsreport and input our mail server (mail.affordablerto.net) I get ERROR:

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When I put in our mail server under mail test I get this Getting MX record for mail.affordablerto.net (from local DNS server, may be cached)... There is no MX record for mail.affordablerto.net! That's bad. Checking for an A record... Got it!

When I put in our domain I get this...well I can not put a link in yet - the software here says I need to take 5 posts before I can link anything. Go ahead and try it yourself.

I am not sure what most of this information means. I am in contact with our DNS provider and they keep on trying to sell me some solution. So does mxtoolbox.

I don't know what to do.

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Sep 9, 2007

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Since 12.0.18, when I go to Tools & Settings > Mail Server, I get this error message on the page:

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