I'm having a bad experience with someone in customer support, for eNom's shared hosting account (thread started on WHT a short while ago).
Drawn a blank obtaining complaints email address for eNom customer support or better still management?
I just received two complaints that my server (71.6.197.244) is trying to run exploits on other people's servers.
I have tried checking my access logs, but am not sure what to look for.
Is this a process, or is it an exploit through a url or a php form?
I have attached the e-mail complaints as txt.
How well does ThePlanet.com handle DMCA complaints?
Recently got shafted by a client for over $30K (3 months of work plus our own out of pocket expenses). To make matters worse, this crook took the PHP source code which my company offers as a hosted solution and installed it on a dedicated server at Theplanet.com.
I have sent DMCA take down notices to theplanet, following their procedure (which is the standard legal procedure) but they have not done anything to the perpetrator. He has managed to spring up 2 websites already, and is no doubt planning to launch more.
Not sure if anyone else has been in this type of situation but I need to get something done about this. I have no doubt in my mind that even if theplanet did shut his sites down, or at least wiped the infringing software from the disks, he would jump over to another host and do the same thing again. My company doesn't have time to waste chasing him around, however the software he has contains a lot of proprietary code that we created and was never intended to be public.
So far both of the domains that he is using have Network Solutions as the registrar. Does Netsol assist with this kind of thing? Hopefully someone with similar experience can chime in with some advice.
I have several domains that offer newsletters through double opt-in and sometimes people forget they subscribed and make a spam complaint (especially aol users). This is causing me horrible grief with godaddy. Can anyone recommend a reasonably priced hosting company that won't totally freak out and lock up your domain because of these occasional spam complaints?
I am not talking floods of genuine complaints here or any real spam practices, just people who are too free with the "report spam" button just because they've become bored with my newsletter.
I have a customer that uses mailman to send out newsletters. For some reason he has a few users on that list at AOL that feel they need to report them as spam instead of simply unsubscribing or deleting. I'm on the AOL feedback loop, and receive these complaints each time he sends.
AOL removes (redacts) all traces that might make it possible to simply remove the complainer, instead making me have to go in and trace the mail. Ok, privacy and all that. Fine. Unfortunately, since he has a few hundred AOL addresses on that list, it's nearly impossible (AFAIK) to figure out who it is so I can remove that user (or three).
I've searched through the mail logs using the message ID and timestamp, as well as grepping for AOL in the results. This has narrowed it down to about 120 addresses. From here I'm stuck. Can anyone recommend something else to try in order to narrow it down further? What am I missing?
Here are the headers that came with the complaint, edited for privacy.
Quote:
Return-Path: <redacted-bounces@customerdomain.com>
Received: from rly-dd06.mx.aol.com (rly-dd06.mail.aol.com [172.19.141.153]) by air-dd03.mail.aol.com (v120.9) with ESMTP id MAILINDD034-b804748865c294; Sat, 24 Nov 2007 15:15:39 -0400
Received: from neo.myserver.com (ns3.myserver.com [my.server.ip.addy]) by rly-dd06.mx.aol.com (v120.9) with ESMTP id MAILRELAYINDD062-b804748865c294; Sat, 24 Nov 2007 15:15:29 -0400
Received: from localhost ([127.0.0.1] helo=neo.myserver.com)
by neo.myserver.com with esmtp (Exim 4.68)
(envelope-from <redacted-bounces@customerdomain.com>)
id 1Iw1P8-0006og-3w; Sat, 24 Nov 2007 15:15:06 -0500
Received: from adsl-225-31-27.mia.bellsouth.net ([customer's.ip] helo=Home)
by neo.myserver.com with esmtpa (Exim 4.68)
(envelope-from <customer_email@customerdomain.com>) id 1Iw1P1-0006l0-Tc
for redacted@customerdomain.com; Sat, 24 Nov 2007 15:15:00 -0500
Message-ID: <002d01c82ed6$b4485f20$210110ac@Home>
From: <customer_email@customerdomain.com>
To: redacted@customerdomain.com
Date: Sat, 24 Nov 2007 15:15:05 -0500p
I'm moving my domains away from there, but in the meantime I still need to access some,
I am getting the following message:
Quote:
Unscheduled Maintenance
Our site is currently undergoing an unscheduled maintenance to upgrade our systems in order to better serve you.
I made a couple of search on this forum but that did not fetch me what i exactly wish to know.
Obviously, the first question which has been asked millions of times
1. How good is their server performance?I have my site hosted from Godaddy.com. When i go for speed test of my site i always found the speed to be about 0.40 seconds while google and yahoo being 0.01 and 0.04 respectively.
2. I am need JAVA hosting. enom.com seems to offer every thing under one hosting plan which is really good for me.
3. I tried seeing their help files to find out how many times their TOMCAT restarts a day but i guess their help files are restricted to only registered user. Can some one please tell me is there a way to manually restart Tomact in enom.com?
4. The number of MySQL database is not important for me. What i am looking for is how much data can i save into each database. Godaddy.com offered 25 databases, for which i was pretty happy but latter on i figured out that the amount of data i can store is limited to 200 MB only. which is really sad!
I have a reseller account with Reseller Club (for domain registration) and enom (for web hosting).
I have added A record pointing enom web hosting, when I check the DNS status it shows,
Found NS record: ns1.[mydomain], was resolved to IP address by j.gtld-servers.net
Error fetching SOA from 000.000.000.000, request timed out. Probably DNS server is offline
how to configure Name server in Reseller club to point enom.
Anyone else having trouble getting them to work correctly? I do outsourced support for a few different hosts, as well as handle issues for ours, and there seems to be an unreasonable amount of eNom certificates failing to install correctly.
I'm not sure why they are bombing (module mismatch, etc.), but I was wondering if anyone has any insight on this. This definitely isn't an issue with how they are being installed. No other SSL Certificates that we deal with are having as many problems.
i have a domain with enom.
the nameservers point to my server.
i now want to use enoms hosted exchange service for this domain, but retain the website on my webspace.
how would this work, using my own webspace and enoms hosted exchange?
do enom take care of it all for you?
When I have Kiss My Firewall running on CentOS 4, connections to reseller.enom.com time out when checking or registering a domain name. Ports 80 and 443 are open,
View 3 Replies View RelatedI got one free with my host, but it seems tohave been over 24 hours since i ordered it (via my host) how long does it take, am i being impatient, or is it just the host not bothering to sort it out?
View 12 Replies View RelatedI have a dedicated server using one of my domain as the nameserver; basically ns1.mydomains.com / ns2.mydomains.com
Lately my sites are getting hacked and want to use DNS nameserver provided by the registrar, eNom to hide my domains. For example, if I use dns1.name-services.com/dns2.name-services.com or ns1.domaincontrol.com (GoDaddy), it will be harder for people to track of what domains I own, etc.
Once I change the nameservers to dns1.name-services.com, what do I need to do on the dedicated server/WHM side? A records, CNAME, MX records?
I've always been a seller that's primarily used PayPal only.. However, on my next online venture, we're stepping it up a grade and will be implementing a full CMS system, an e-commerce cart module (or platform in its entirety) and security through SSL certification.
I've taken a look at the SSL certificates offered by eNom and was wondering what you all thought would be the cheapest certificate that is suitable and ready for e-commerce that will process credit cards, etc.
Certainly the more expensive, I can assume is more feature and security laden, but just wanted to know what you all feel is a good balance of price, security and readiness for e-commerce.
I have a nameserver which recently had it's IP updated.
I've updated the A record but I also need to update the glue records.
Enom say they can't do this.
If this is true (and they weren't just fobbing me off they phone) how can I update the glue records?
Has anyone else had this happen with Enom?
My clients domain expired a couple days ago and his page now has links with the following keywords:
C*nt
Hairy P*ssy
Fat *ss
Big T*t
Round *ss
Monster D*ck
Big *ss T*t
I called Enom, and they're only response was, "Well why did you let that domain expire?"
I then asked for a supervisor and was told that one was not available.
Looks like its time to find a new domain reseller.