Webserve Canada (webserve.ca)
Jul 16, 2008
Our company have a number of shared hosting accounts with Webserve Canada.
One of them went down for more than 24 hours now. Since yesterday I've been sending them tech support emails with no answer.
Their online Live Support always sends me to a form, which I used to do the same thing..with no answer.
Today..for few minutes, all of our websites went down..then back up again!
Anyone here from Webserve, or even a customer of Webserve who knows what's going on there?
is this a common practice when a hosting company of this size has a technical problem? I thin the first thing is to even hire someone who just answers live chat and says something ..
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Aug 26, 2008
I've read some reviews about webserve and its reasonable pricing and thought I'd give them a try. I also live in the Vancouver area and thought I'd support a local Canadian company.
I usually start small with web hosting companies and try out their forwarding service first. If the service is on par or exceptional, I'll move clients on to the service and expand web hosting options.
So far, it hasn't been a great experience at all with webserve. I have an unanswered support request that is still classified as "New" for the past 3 weeks and also have another support incident that is reaching 8 days old.
At this point, I wouldn't recommend this web hosting service to people hosting a company or business. From experience, your clients will lose trust and reliability. I'm just glad I only purchased the URL forwarding service and did not invest in one of their full hosting packages.
If I don't hear from them in another week, I'm going to have to transfer domain services to a more reliable company.
By reading the reviews, I thought only a "few" people had some issues with webserve and regretfully went ahead with purchasing a service from them.
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May 5, 2007
Beware of WEBSERVE.ca - I opened an account with them 2 weeks ago and it was the worst experience I have ever had with a host. My gripes with them:
-In their advertisement, they say their Windows VPS Starter package comes with a 10-license Plesk installation, however I found out that you have to actually request it to be installed after you order the VPS - it isn't preinstalled. I put in a support ticket through their system for that to be done, but they never replied to it - even after the 72 hour response period stated in their Terms of Service.
-Their technical support is incredibly slow and useless - I had problems getting my mail server setup (port 25 being blocked, could not send outbound mail) so I used their online chat. I got a technician online and explained my problem to her - to their credit this was at 3am in the morning and there was actually someone manning the live chat. However the rep was utterly idiotic...
I asked her if there was a smarthost I could use, since my local connection (Rogers) was probably blocking port 25 on their end, which is why I could not telnet to it....she was clueless....she then told me she will look into the issue and email me back in 20 minutes. 2 hours later I still had no response... I tried searching their FAQs and KB, but there was no information there about smarthosts, and nothing in any of the guides they sent me. I emailed the rep back, asking about the issue but she never replied. I finally got pissed off and cancelled the service after 4 days (still waiting for my refund) and switched to GoDaddy VPS. Funny thing is after I cancelled, the tech support rep emailed me back saying the reason I couldnt send email is because my nameservers were incorrectly pointing to GoDaddy, which is why I could not send email properly LOL!!
I'm now with GoDaddy VPS and so far it's been great - their self-help centre is extensive and has all the info I'm looking for and also when you put in a troubleticket, someone actually RESPONDS to it. Moreso I have 512MB guarenteed ram (up from 256MB from Webserve), have a 30 DOMAIN Plesk license (instad of Webserve's 10 domains) and am paying 15 bux less a month!
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Nov 2, 2007
where I could pick up a quality vps in Canada?
Min Specs:
Quad Xeon+
4gb Ram+
Linux
Cpanel ect ect.
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Apr 22, 2009
What DC's would people recommend in Canada/North US? We've already got Texas, LA and Atlanta so want something more northley. I've got Iweb on my list, Liquidweb as a maybe as well
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Jan 10, 2009
Any reliable Canadian VPS providers? Looking for reliable Canadian Network VPS with cPanel.
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May 29, 2008
I have a web hosting business that has been growing constantly for a couple of years, now I think it's time to move on and instead of leasing servers start with colocation and operating my own hardware, I'm in Mexico and there are no good deals here as there are in other countries, so I have several questions about your appreciation of where things are better for business, US or Canada:
Where is colo cheaper?
Where is hardware cheaper?
Where is personnel less costly?
Where is personnel better qualified?
Where is office space cheaper?
Where is electrical energy cheaper?
Where are more investment opportunities?
Where are taxes lower?
Where is living less costly?
I've been researching these on my own but still have several doubts, may be you find some of this question obvious however I'd still like to know your appreciation.
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Feb 6, 2007
Does anyone here have any experience with L3 POP's in Canada?
Have you had any problems with them?
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Aug 10, 2008
I found a very good deal at https://order.1and1.co.uk/xml/order/...f=Order-Tariff
they offer unmetered 100 Mbit connection for 50 pounds a month. I'm living in Canada would I be allowed to sign up for that plan?
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Nov 12, 2008
Toronto Canada recommendations
I'm about at my end of dealing with Toronto providers but before we pull the plug on our T.O location, I figured I'd request a couple more recommendations.www.servertag.com - Used them in the past and had some issues with downtime / response times. Would rather not use them again.www.upscalehost.com - Amazing Toronto host but they're killing us by charging 95th percentile.
We're after a standard dedicated box (not celeron) with 1500-2000GB monthly limit.
Know of a company? Maybe a neighbour with a rack in 151?
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Apr 30, 2009
Does anyone know any good canadian companies that would provide me with a server in canada?
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Apr 7, 2008
We have a need for a 1/4 or 1/2 rack of space somewhere in the Lower Mainland of BC, ideally in Vancouver but will consider other locations. Needs are pretty basic: 10-20RU of space, 1 20A power circuit, a single 100Mbps network drop, ~200GB of transfer.
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May 10, 2008
I have been happy at site5. Due to the Patriot Act, the stricter Canadian PIPEDA law, and my Canadian residency, I am looking for a comparable Canadian host.
I have a number of domains. My research has not revealed any Canadian hosts that offer something comparable to the convenience of Site5's MultiSite. Looks like to operate multiple domains under a single account in Canada the administration is via subdomains or domain pointers rather than what MultiSite does. Is anyone aware of a Canadian host that offers MultiSite like functionality.
The company and all of its hardware must be in Canada so the data does not become subject to the laws of other jurisdictions.
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Jan 2, 2007
Anyone know of a place to buy good servers at realistic prices in Canada?
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Jun 2, 2008
I have noticed quite a few warez linking sites (some quite large) coming up that are hosted in Canada.
Does anyone know what the law is on warez linking in Canada?
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Jul 7, 2008
I'm thinking of using a host in Canada for an E-Commerce store targeting USA customers. Does this matter?
Would I get a little more "love" from search engines if the site was hosted in the USA?
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Oct 24, 2008
I am developing a website for a client, whose web host is BT Business Broadband. I had noticed that the FTP connection to their server was a but slow, and the http connection was not as fast as my reseller account here. I also noticed something else funny....
I have simple PHP script that greets users according to the time of day. It was saying Good Morning, when it is the afternoon. To test, I uploaded another script to output the current time of the server. It was 5 hours out!
I contacted BT to ask them why the time was wrong, and they said that it's because the server is not located in the UK, the company that manages the server is located in Canada!
Frankly I am dissapointed with BT and feel slightly ripped off on behalf of the client.
They pay them enough money to expect a fast service, and to have the server located in the same country, let alone the same continent! This also will affect their search engine results, as it is hosted on a foreign IP address.
Has anyone else heard about this about BT before?
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Mar 10, 2008
Any idea who owns this data center that Scratch is offering space in?
www.scratchtelecom.com
It is very close to one of my people so it would be convenient. Does Scratch actually own this facility?
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May 7, 2008
I was thinking of starting service provider of online backup service located in USA the data is stored in a vault (off site server)
Data replicated to another server at a another location.
Critical data is 128-bit encrypted, compressed, and then uploaded to a REMOTE server hosted by my company via Secure Sockets Layer (SSL) with enhanced security.
The client chooses what kind of encryption they want to use and they choose their Password (I don't have access to this info)
With out their password they can NOT restore their information back
Lose the password and the Data can not be restored its loss
I have no idea what the passwords are.
Now all the info will be stored on this server
The question that comes to mind if the USA Government wanted to look for any information located in this storage server
Can they force the clients to give them access to this data ?
Talking to someone at storage pipe.com
He was saying that in Canada this info is protected and can not accessed by law
He was saying a lot of company's because of this are looking for off site storage in Canada because of this issue.
So from what I can understand if the storage server is located in the USA if the Government wants to look at the files they will force the clients to provide them access to these fies
either by asking or by court order
But in Canada this not an option the files are protected by Law
Now a lawyer I am not be it seems that if the company has nothing to hide it will not be and issue.
But like I said I have no idea what people or company's are backing up.
It can be anything!
All I do is store the backup data.
All I know is the amount(size) of Data stored on the server.
The last thing I need is people banging on my door asking me to access these files.
Now if I had my server located in Canada they would be protected by law.?
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Dec 30, 2007
I require Windows 2003 web hosting on Canadian datacenter (Canadaian IP address) for some websites of one customer.
My exact requirement are
Windows 2003 server
2 domains to host
Total 20 Mb disk web space
20 mb Mysql database space (2 x 10 MB)
PHP, ASP (classic), ASP.net support
20 MB mail space (2 x 10 MB) (optional, can put the pricing in optional)
4 email address
AWSTATS
Control panel
Bandwidth requires will be less than 1 GB (total) per month.
We currently are not planning to use email feature, just will be hosting 10 to 15 pages on 2 websites. but do provide us the pricing for the same
Please give your best pricing for hosting on Canada Datacenter only.
We will be paying with paypal or credit card.
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Feb 15, 2009
I am looking for a hosting company based in Canada (preferably) or who has it's servers based in Canada, not in the U.S., who offers both shared hosting as well as dedicated hosting for easy upgrade. The only requirement that I need is the possibility to have SSH access. Could you recommend me a company that has a few years history? I am looking for a long-term host for an important project.
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Jan 12, 2009
I'am looking for a dedicated server located in USA and Canada (one in US and one in Canada) with unlimited or large (5-10TB) bandwidth on 100mbit port ....
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Sep 3, 2008
I found a good web host in Canada for my .com web site . Won't this affect my web site SEO in the US and the rest of the world?
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Sep 27, 2008
can anyone suggest few hosts whos Datacenter in Australia,Canda,UK ? price is $8-$20 USD
requirement
3-5gb space
15-20gb bandwidth
unlimited addon domains
unlimited mysql domains &
cpanel control panel
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Feb 4, 2007
We just moved a domain to a Canadian host. We want to make sure that the domain is actually hosted in Canada, how can we go about doing that? I thought of doing a standard traceroute, but usually the bandwidth is coming from the US, so at what point is it considered "Canadian hosted"?
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Sep 8, 2008
I'm a very small home-based start-up business that currently is having huge amounts of trouble with a webhost here in Vancouver. This webhost has been named recently on WHT as one to avoid. I never had a problem with them the whole 2 years that I only had a poster uploaded to this host. But as soon as I uploaded my first version of my site to this host, the problems came fast and furious. First it was not being able to log into the webmail to view any emails (which it should be known, I had only some test emails from my website forms). Then as of August 27, my site disappeared. I opened tickets. They closed them, saying problem solved. Problem was obviously not solved as I couldn't log onto Plesk, nor was my website visible to the world!
I didn't realize that website hosting was an unscrupulous business. Sigh. I've learned the hard way. I had paid a year in advance (in fact, think I was double billed to boot!). My .ca domain remains there currently as I search for a new webhost. I am loathe to mention the company although I'm sure a few can guess as I would like to recoup my domain as I have currently paid for advertising pointing to my website. All phone calls went unheeded (call centres in the US and elsewhere, even though these trained monkeys are told to say Vancouver).
Anyway, I have been lurking and reading and have been doing my due diligence; however, most reputable companies seem to be located back East. I have noted from all your posts that it would be better to have the data centre nearby.
I would like to support Canada; and in particular, Vancouver. Uptime and having a visible site is paramount to me...as is REAL technical support. I am not web-hosting savvy and I do not want to be taken advantage of again. I am interested in a shared web-hosting plan (I don't have any e-commerce or streaming video or any special needs...at the moment. My site isn't huge, but I can't check how much bandwidth or anything that I used because I can't log on...pretty minimal though).
I created my site from a Windows platform. Does this mean I need a Windows shared hosting plan?
Can anyone out there recommend a reputable HONEST Vancouver-based, Vancouver data centred webhost with very good technical support and excellent uptime?
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Jun 11, 2008
We based in Canada. Do we have to pay taxes duties when sending a server out to US for colocation?
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Feb 19, 2008
How can I open port 3000 on my linux server.
I need it for Canada Post live shipping quotes.
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Feb 19, 2006
We are looking for co-location in all big cities of Canada. To start with we are looking for Montreal, Vancouver, Ottawa, Calgary. The space required is 1U to 2U. Monthly bandwidth consumption will be around 5MB or slightly more. The Gateway will be connected with PRI's coming from telco. We'll take care of Telco.
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