Webby Cart Support
Jun 5, 2009
Is anyone having any support problems with Webbycart lately?
I'm on a manage server with them and its been okay till yesterday.
My server went down sometime in early morning. And was down pretty much most of morning and afternoon. Couldn't get anyone to answer support ticket till a few hours later on the issue. And that was yesterday.
Today same thing. Woke up to find out my server is down again. Submitting a support about the issues and its been 4 hours and I still no replies to my ticket. Email notification on my support tickets aren't being sent out like normal too.
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May 19, 2008
I just got a new VPS with Direct Admin installed and was scouting around for some one to secure, optimize and manage the VPS as I really do not have the time at this moment to do it myself.
I selected Webbycart to do it for me and I have not been disappointed. Bobby and his team have been truly impressive and have done a wonderful job on the VPS.
I have put in a total of 4 support tickets so far and each one has been attended to in a fast, professional manner.
I will continue to have them for VPS management as they are technically capable of handling stuff unlike one other management provider I have seen.
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Jun 1, 2008
I'll be doing extensive customizations to the cart for a store with around 100 items.
From what I understand, the numerous SQL queries used by the cart can cause spikes in CPU usage and I would like to find a host that is familiar with hosting CS-Cart sites and does not oversell. Budget is around $15/mo including a dedicated IP for a private SSL.
Been looking for a few days now without much success. Tried CyberLNC but they seem to be small and don't appear to have phone support and seen mixed reviews on Siteground.
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Apr 2, 2009
Is there any open-source/free alternative to whoiscart?
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Jun 13, 2007
I've setup a shopping cart and payment gateway and I've been completey customizing everything (working very hard for the estimated launch date for my new hosting company at the end of this month). However, someone setup an account under the name "John Doe" with root@localhost as the email address. It appeared to have been setup almost immediately once I setup oscommerce. This is odd because I've never TOLD anyone about my web site and haven't even begun the marketing portion of it yet.
I am SO happy I don't have automatic account creation otherwise I would be so stressed out right now!
Has anyone else experienced this? What does this occurrence mean and how can I stop this from happening in the future? The one thing that bothers me is the root@localhost email as I don't want anyone accessing anything that has to do with the root directory.
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Nov 25, 2008
I have a dedicated server with a shopping cart and I have had a very few people say they were buying and at the order completion stage the final page would not load.
This happens very rarely and I actually cannot reproduce it.
How can I even begin to trouble shoot this type of problem?
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Mar 31, 2009
I was wondering what kind of web hosting I need to have to build an online shopping cart site? Does a shared hosting package work? The site will need to process credit card transactions so it needs to be secured. I'd appreciate some recommendations.
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Sep 15, 2014
I attempted to install Zen Cart in a (correctly formed) subdomain and I received this message when the process crashed before beginning: "Non-zero exit status returned by script."
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
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Nov 7, 2008
Do you know any vps that support vpn ?
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Aug 18, 2007
How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
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Jun 1, 2007
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
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Aug 4, 2006
Everytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
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Nov 25, 2008
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
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Oct 27, 2008
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
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Need More Power?!PersianWhois.Com
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Sep 29, 2009
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
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Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
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May 19, 2009
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
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Jun 1, 2009
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
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Mar 26, 2009
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
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Nov 25, 2006
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Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?
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Apr 30, 2009
I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
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Oct 24, 2009
I'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
I'd like to 'hire' a freelancer. Can anyone give me an idea what a going rate for doing some general WHM/cPanel tasks might be?
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Jan 18, 2009
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
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Oct 22, 2009
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
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Apr 2, 2009
they say they have 24x7 support,but I have ticket sumbited on 3/10/2009 on their controlpanel,until now,nobody reply,I don't know why.
therir vps & vps controlpancel I very like it,but the support is too... slow
the ticket is :
[url]
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Oct 16, 2009
Jaguar PC seems to have some aggressive pricing. Can anyone speak to their level of support once you are a customer?
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Nov 5, 2009
Does anyone know of any hosting sites that offer support for:
PHP 5.3 (not 5.2.11, but actually 5.3)
Allowing me to enter DNS TXT records to set up DomainKeys/DKIM
I don't need a lot of space or bandwidth at all,
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