WHM Upgrade Caused Su To Stop Working

Jan 11, 2009

I have not logged into my server in about a week, and in during that time WHM updated itself. I logged into WHM yesterday and received the accept new license message. Then ssh'd into the server as my normal user, but can no longer su to root.

When I try, it just says 'incorrect password', though I am entering the correct root password. I can ssh to the server as root and login no problem, using that password. As root, I can su to other users, but not the other way around. This has never been a problem until yesterday.

This only happened in the last week, and the only thing that has happened is the SHM upgrade. Also, from within WHM, attempting to restart apache seems to stick with the progress meter on the screen forever. I am not sure if whm is attemtping to execute commands (like apache restart) with sudo, which may explain that behavior as sudo is no longer working either.

Has anyone seen this with a WHM upgrade?

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