Is anyone else here hosted with VPSSell? There server has been down since yesterday. I received an email the other day stating that there would be some maintenance but that it would be over by 10PM on April 30th.
View 14 RepliesJust wanted to post a quick review on VPSSell.com. This is a 100% horrible company to do business with. We originally chose them to help launch our new GlobalWebX free hosting service, which was supposed to have fully launched by now. They were a new company, but had good prices, and the owner (mdshah) seemed to be active on WHT and cared for his customers. I know what it's like having started several new hosting companies, and I knew that just because a company is new does not mean it is no good.
So, we signed up for a VPS from VPSSell.com. It took a couple of days to setup the server, but once it was up, it ran very well. I had a couple of setup questions for VPSSell.com, and they were very helpful in answering them. All went well, so we purchased a LayeredPanel license, and paid to have LP install it on the server. This took a couple of days, and then we spent some more time painstakingly putting finishing touches on the Website, server configuration, LP configuration, and forum.
On April 29th, I received a notice from VPSSell.com stating the following:
Quote:
VPSSELL Network Maintenance Advisory - Wednesday, April 30th, 2008 -
6AM-10AM EST WINDOW
VPSSELL Network Engineering will be performing maintenance in our
Philadelphia POP during the hours of 6AM and 10PM EST on Wednesday, April
30th, 2008. At this time, VPSSELL Network Engineering will be
performing a significant upgrade to our existing network infrastructure. This
upgrade will involve replacing our core switching equipment, with newer
Cisco™ equipment, and implementing a new network design---allowing for
easier upgrade, higher fault-tolerance,
and extra redundancy. This work is expected to minimally impact on our
client base, however, we like to advise ahead of time when working on
the core of our network. There may be momentary periods of higher than
normal latency while circuits are re-routed, BGP updated/reloaded, or
cabling switched, but there is no overall outage expected.
This maintenance is necessary in order for further growth of the
VPSSELL network, as well as to implement additional redundancy into the
network--including the turn-up of new fiber/transit in the Scranton
facility from XO™ Communications (shortly after this maintenance is
completed).
Regards,
VPSSELL Technologies.
Fair enough. Sounds simple and straightforward. Unfortunately, in the mid-afternoon of April 29th, the server went completely down. I was alerted to this by an associate of mine, who was working on configuring the forum at the time. I told him about the maintenance alert, and assured him it should be back up by the next evening (I just assumed the maintenance had started early).
So, the next day, at 10 PM EST, late that evening, the site was still not back up.
Figuring there may have been a few hitches in getting things running, I waited until the next morning (May 1). At this point, many other VPSSell.com users were posting on WHT and mentioning the same problem. None of their servers had come back up, and they (and I) were now very concerned. We contacted the user mdshah on WHT (again, he owns VPSSell.com, and appears to be the only employee) through private message, and heard nothing back. We (I and other VPSSell.com users) tried again and again to get in touch, and still nothing. Finally, on May 2nd, the user mdshah posted the following in a thread on WHT (but he did not reply to any of his customer's PMs!):
Quote:
Someone abused the server & the server got suspended. The data center said that they had sent us abuse alerts but we never received it. When we asked for mail logs they replied that the mail were bounced & we never got alert & the server got suspended. We tried to convince them for 2 days but we couldn't get the server back. Finally, we have ordered for new servers & will setup all VPS accounts in 24 - 48 hrs.
We are not cheating any customers, you will get your services back. We greatly apologize for the inconvenience caused to you.
Some people has opened paypal disputes claiming SERVICE NOT RECEIVED. This is not good as we always tried to provide you our Best services but someone did mess with our business.
Thanks.
Am I incorrect in seeing a problem where the manager/owner of a service has his service go completely down and does not reply to his own customers (many of whom - like me - are paying $50.95 per month for service!) for 3 days??? The server has been down for over 4 days now, and still no promise of a refund. mdshah is also pretty much refusing to cancel anyone's account. I have threatened to sue (and will follow through with this, to recover the $50.95 as well as other damages related to no access to the server, and to cover court costs).
Basically, I can say that VPSSell.com is a scam - and I really recommend you stay away from them. From now on, I will go with trusted companies - who care about their customers.
Another tidbit: [url] - over 9 hours of downtime in late April.
I was looking at ovh.co.uk and there prices seem to good to be true and searching webhosting talk it says no results found. so does anyone have good or bad reviews about them?
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View 3 Replies View RelatedI'm with ASmallOrange ( ASO - www.asmallorange.com ) already for more than one year. I have to say I have been very happy with the quality and service I have received.
SERVER
Server is very reliable. Yes, I encountered some issue months ago, because some DNS attack and password issue on ASO's staff, but they handle the situation very good and they was honest about it.
SUPPORT
Their support is fantastic. Actually, I seldom contact support since everything is okay, but when I did, their reply is fast and prompt.
COMMUNITY FORUM
They have good and active community forum.
PRICE
Their price is reasonable. Yes, ASO do not offer "unlimited" but their prices compared to quality is okay.
MY SITE:
Since it is required, my site with ASO : www.midave.com
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was lookin their plans for one of my friend, their plans look good
may be even impressive but after the mess around with the newly dooming/scam hosts such as hostchum, sarora, resellerways, it makes me think more than twice before selecting an host
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I know its good to think twice, but it has made me lose faith really badly in the hosting industry thanks to the kiddies and scam hosts, to gain confidence back in the hosts might be a real tough buy
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For verification a domain I have hosted there is [url]
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