ThePlanet / Other Hosting Providers - Unethical Practices

I am posting here my experience with Theplanet and also looking to gain insights into unethical practices by hosting providers who are turning into practices of utility and credicard companies. I have been a loyal customer of Serverbeach for 4 years, I have been a loyal customer of Theplanet for more than a year .. I outsource my server administration to admins who setup , configure and manage my servers. Recently Theplanet disconnected our server as our credit card on file expired which I beleive is the right thing to do .. What ticks me off is the fact that they are charging a reconnect fee - FOR WHAT - to click a button? Just Ridiculous. THese dedicated companies are following the path of utility companies and credit card companies which slap various fees on their customers and milking customers .. sure a reconnect fee is understood if the account is not in good standing and such incidents are common on the account . What surprises me is this is the first time in 1+ year and they refuse to waive the fee , it is not the question of fee but the ethics and practices is what I am concerned about. NOw a reconnect fee , what next ? a server restart fee ? which direction are these hosting companies moving towards?

Well I explained the situation and that email is not always the best communication a phone call could have helped. Who would not agree that that single email might have stuck in a junk folder? THey had my full contact information if only they are genuine , they would call and understand what is the issue , have at risk management practices in place so their sales rep could contact me right after 3 days of non payment. But NO they rather wanted me to contact them as they take it for granted that I have been their customer for more than a year and It is not easy for me to move out to a different provider I would not have any option but to pay considering the time and effort involved in migrating to other hosting provider.

ThePlanet - Sorry but on the ethics issue I would not mind spending 100 x the reconnect fee to move to other provider who understands customers.

I am reaching out to all the individuals who sign up with these companies and respond to this post any such experiences.. HIdden fees charged by these companies ? Have you noticed how credit card companies change their billing cycles and you received the bill only to know you missed the payment due date .. ..

That said please let me know which is the best dedicated server company which I can sign up with which does not enforce hidden fees such as these and is ethical and understands and listens to customers.