Stay Away From Future Host

Stay away from future host

Would you believe this this is how they treat you over at future host when someone hacks there server with your site on it. They suspended my account without me even knowing it.

This is actual support tickets from them.

Dear Customer:

We have received this complaint regarding hacking activity on your VPS. Due to the seriousness of this matter, it is imperative that you react to this situation and suspend the account immediately. Failure to acknowledge this complaint and resolve the issue in a timely manner may result in suspension of services. We would like to give this opportunity to you as described under our Acceptable Use Policy to resolve this issue.

Thank you for your time and assistance.
Regards,
Future Hosting Security

So then i get a hold of them after waiting an hour and half for them to answer there support ticket since they have no phone or nothing else. What can you expect i guess when they operate out of a garage.

so then they say this:

Generally TCP scans are used to find vulnerabilities in remote servers and thus is constituted as a security risk and a hacking attempt. This ticket is not to be used for support. You should open a new ticket in support for the failed message. Let support know when it started.

Regards,
Future Hosting Security

In addition to the above firewall/SSH changes, I would suggest the security setup. The basic security setup is free of charge to managed VPS.

Do the following (You can copy and paste into the tickets):
1. Open a ticket requesting APF installed to block outbound attacks as your VPS. Include this in the ticket:

2. Open another ticket requesting your SSH port changed to another port (pick any random port number)

3. Open a third ticket requesting the basic security setup - this will be performed within 48 hours.

The firewall should be plenty to block outbound traffic.

So i do everything they suggest and they install everything for me. Next day I go to my site and it not working go to support ticket with them and see this.

Your VPS has been suspended for sending a 90Mbps + outbound attack causing issues on the node and switch resulting in packet loss. After reviewing a previous abuse ticket and reviewing your VPS, we have determined it necessary to suspend service. We will make the data on your VPS available for transfer to another server upon request. The VPS will not be destroyed until the next bill date. This action was determined necessary after confirming the tmp directory is clean.

Regards,
Future Hosting Security

Oh did i mention they already new this from yesterday that is why they setup the firewall and everything. Oh did I also mention this was not me that did this. I was the victim. Who's site is now down after just paying close to $200 in custom install to get my site to work on there server.

So I guess the message here is if you want a host that will back you up when you are the victim and not turn of your means of income with out any notice and not make you out to be the bad guy etc.. When you are the victim and they obviously had no security in place to begin with hence the firewall needing to be installed.

Stay away from future host there support is two to three hour ticket response no phone no live chat no nothing. I guess they don't have phone service in there garage.