Sender Verify Failed On Valid Accounts

Nov 23, 2007

I have this customer who have been having trouble to receive some emails from valid senders due to Sender verify failed, both senders have valid accounts.

Here is an example,

De: MDaemon at zeus.XServer.com [mailto:MDaemon@zeus.XServer.com]
Enviado el: sábado, 17 de noviembre de 2007 11:16 a.m.
Para: albertocarbone@XServer.com
Asunto: Error permanente de entrega

Failed address: jsoler@CustomerDomain.com

--- Session Transcript ---
Sat 2007-11-17 11:15:19: Parsing message
[xxxxxxxxxxxxxxxxxxxxxxxxpd35000148823.msg]
Sat 2007-11-17 11:15:19: * From: albertocarbone@XServer.com
Sat 2007-11-17 11:15:19: * To: jsoler@CustomerDomain.com
Sat 2007-11-17 11:15:19: * Subject: RE: Zona Franca.- Concepto.-
Sat 2007-11-17 11:15:19: * Message-ID:
[003201c82934$ba953d00$2fbfb700$@com]
Sat 2007-11-17 11:15:19: Intentando SMTP conexión con [CustomerDomain.com]
Sat 2007-11-17 11:15:19: Resolviendo registros MX para [ CustomerDomain.com]
(Servidor DNS: 200.118.2.66)...
Sat 2007-11-17 11:15:23: * P=000 S=000 D=CustomerDomain.com TTL=(240)
MX=[ CustomerDomain.com] {xx.xxx.13.172}
Sat 2007-11-17 11:15:23: Intentando SMTP conexión con [xx.xxx.13.172:25]
Sat 2007-11-17 11:15:23: Esperando la conexión del socket...
Sat 2007-11-17 11:15:23: * Conexión establecida (xx.yyy.51.30:3948 -]
xx.xxx.13.172:25)
Sat 2007-11-17 11:15:23: Esperando la iniciación del protocolo...
Sat 2007-11-17 11:15:25: [-- 220-svr01.customerDomainHost.com ESMTP Exim 4.68 #1
Sat, 17 Nov 2007 11:15:29 -0500
Sat 2007-11-17 11:15:25: [-- 220-We do not authorize the use of this system
to transport unsolicited,
Sat 2007-11-17 11:15:25: [-- 220 and/or bulk e-mail.
Sat 2007-11-17 11:15:25: --] EHLO zeus.XServer.com
Sat 2007-11-17 11:15:25: [-- 250-svr01.customerDomainHost.com Hello zeus.XServer.com
[xx.yyy.51.30]
Sat 2007-11-17 11:15:25: [-- 250-SIZE 52428800
Sat 2007-11-17 11:15:25: [-- 250-PIPELINING
Sat 2007-11-17 11:15:25: [-- 250-AUTH PLAIN LOGIN
Sat 2007-11-17 11:15:25: [-- 250-STARTTLS
Sat 2007-11-17 11:15:25: [-- 250 HELP
Sat 2007-11-17 11:15:25: --] STARTTLS
Sat 2007-11-17 11:15:26: [-- 220 TLS go ahead
Sat 2007-11-17 11:15:26: SSL negotiation successful (TLS 1.0, 1024 bit key
exchange, 128 bit RC4 encryption)
Sat 2007-11-17 11:15:26: --] EHLO zeus.XServer.com
Sat 2007-11-17 11:15:26: [-- 250-svr01.customerDomainHost.com Hello zeus.XServer.com
[xx.yyy.51.30]
Sat 2007-11-17 11:15:26: [-- 250-SIZE 52428800
Sat 2007-11-17 11:15:26: [-- 250-PIPELINING
Sat 2007-11-17 11:15:26: [-- 250-AUTH PLAIN LOGIN
Sat 2007-11-17 11:15:26: [-- 250 HELP
Sat 2007-11-17 11:15:26: --] MAIL From:[ albertocarbone@XServer.com
[mailto:albertocarbone@XServer.com] ]
SIZE=23231
Sat 2007-11-17 11:15:26: [-- 250 OK
Sat 2007-11-17 11:15:26: --] RCPT To:[jsoler@CustomerDomain.com]
Sat 2007-11-17 11:15:30: [-- 550-Verification failed for
[albertocarbone@XServer.com]
Sat 2007-11-17 11:15:30: [-- 550-Called: 82.165.181.92
Sat 2007-11-17 11:15:30: [-- 550-Sent: RCPT
TO:[albertocarbone@XServer.com]
Sat 2007-11-17 11:15:30: [-- 550-Response: 550 Backscatter Protection
detected an invalid or expired email address
Sat 2007-11-17 11:15:30: [-- 550 Sender verify failed
Sat 2007-11-17 11:15:30: --] QUIT
--- End Transcript ---

Here is another example

2007-11-19 11:50:19 H=dom21.ipowerweb.com [72.22.92.57] sender verify fail for [hguzman@hoftxxx.net]
2007-11-19 11:50:19 H=dom21.ipowerweb.com [72.22.92.57] F=[hguzman@hoftxxx.net] rejected RCPT [jsoler@CustomerDomain.com]: Sender verify failed

Both accounts are valid.

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