Reliable Web Host With SSH Access

Before we get any further I would ask that people not relentlessly spam this thread with this or that, telling me how great your web-host is. Im sure it is. I do want serious replies that address my concerns.

I am currently with a web host called bluehost.com -- with which I am becoming VERY dissatisfied with. They are now consistently having downtime which causes me a lot of frustration when I am in the middle of editing a file (or many files as I like to do). Frustration aside, what is this going to cost me when I am not just developing and rather depending on them to keep me alive and available? This is NOT why I pay $7 a month.

Further, I find it absolutely rude and unacceptable the way I am treated by their customer service representatives. In this regard I am uncertain what is worse, letting them know Ive troubleshooted the issue on my own and therefore know something, or acting as if I don't know anything at all about the problem. Either way I receive rude, snarky, condescending, and / or passive-aggressive irritation from aformentioned representative. They "guide" me through steps they probably read from a script and when they are done "diagnosing" the problem I feel as though I've been raped. Its quite an ugly scene. I do want to mention however that I have NEVER had even 'acceptable' customer service from any of the 4 or 5 web-hosts I have tried (by tried I mean more than 6 months of sticking it out).

I wish to find a web host company that is relatively large in size. This would imply a few things to me that:

A) They have the capacity to reduce or eliminate downtime to something approaching zero at worst and zero at best.

B) They have the capacity to staff knowledgeable customer service representatives that are not snivelling, sexually challenged uber-geeks with a grudge against the universe.

I do realize this request is like expecting politicians to be honest or more specifically if the said host is large and resource laden, they probably did not get there by hiring the best and brightest to sit by the phone.

C) They offer SSH access to their customers. And other small details would include a list of basic and expected necessities such as: MySQL, PHP, FastCGI, Zend Optimizer, sub-domains, pop3 accounts / mail, a control panel for account settings, and of course error logs and the like.

So, if anyone knows of a host with these features, please let me know and / or please let me know of your experiences with this host. If you have had problems with Bluehost please keep in mind that they have treated me *relatively* well, with the exception of customer service not worth the goo between my toes.