Opinion Needed About Liquidweb

I have 2 dedicated servers and one VPS with liquidweb. Lately I am facing quite an issue with support and I think I am posting 2nd time about liquidweb support.

Its all about my VPS, which use to hold 45 clients consumming around 50 % disk space and around 30 % bandwidth.

On 3rd of April VPS started to shoot emails about services failure and continuously went for 2 days. Then on finally 5th April, it went down. So I reported this to liquidweb support by creating a ticket(I created the ticket by shooting an email to support@liquidweb.com not by logging into PIMS). I got an reply in around 1 hr 20 mins that server is up. So i checked it and yes it was up, but with lots of issues. Still were getting service failure emails as they are failing and above all my root password stopped working. So couldn't login into WHM that time.

I reported this back on 6th April. No reply on 6th of April. On 7th april, I sent a reminder about the issue. They repiled by asking for my last 4 digits of credit card for verification purpose (Designatation of that person was written Web Designer) . Now when I ordered this using paypal, there is no question of last 4 digits of credit card. So I politely replied them back within 4 hours that I have used paypal for ordering the VPS.

They didn't reply back on 7th, not on 8th. Finally on 9th, when I lost few customers because I can't login into WHM, I wrote a bit stringly worded post in that support ticket.

To quote myself.....

"OPPS!!!....This has been a tremendous lack of response from you guys. It seems
that you don't have support guys anymore. I have lost few customers
because I can't login into my WHM. And it seems that you have changed my
root password and now not letting me know about this.

Suddenly one web designer is replying my ticket.

Whats is happening there?

Let me know my root password immediately.

Thanks
Krish"


Now after posting this reply, I decided to call them. So within 30 mins of this post I called them. Jason, a system admin replied and we talked politely about the issue. He accepted over phone that it was big mess.

Why big mess?????...because when he restored my old password and I logged into WHM....I don't see any account left . All data lost...everything gone as it appeared there is nothing left.

So he took up the issue of restoring account. He claimed that server was rooted. Now how come after so many days and communications they discovered my server was rooted?

Then he started restoring accounts....all accounts came back but with a loss of around whopping 80% loss of data. Most of customers started complaining about loss of emails and data. On 10th again I reported them about such loss and mysql which was not working. They fixed the mysql issue, but no database was left.

Then I got busy on 11th, could not follow it up as I should have been doing. But still as I was waiting replies from my customer about how much is the loss (I was telling them that we should be able to get them back from backup).

So I reported back to support on 11th as follows...I quote myself...

"I am waiting for reply from them. I noticed one thing. That the content is not
restored properly...as there are only 13% of space used right..which should be
around 50%."


On 12th I got following reply...I quote...