North America Speeds For European Hosting

Sep 18, 2008

I'm the proprietor of a high-bandwidth site, and obviously, it's important to me to get the cheapest bandwidth possible. I've looked around, and it seems like European web hosts provide cheaper prices than North American hosts.

However, most of my users are in North America. Will a server in Europe be able to deliver the full available bandwidth to users in the US? If not, how much of it should I expect?

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This post is the result of a frustrating 2 week search for a decent dedicated server provider in Europe.

My conclusion is: there isn't one. At least not without paying a heavy price, often double or triple of what you'd pay with a US provider. And even at that price, you often get a service that is far far bellow the quality of service you receive with many US providers.

I simply can't believe that things that are considered rather normal and expected in the US require you to pay a premium price with many EU hosting providers. I'll list just a few:

99% Network SLA
Seriously? 99%? Most providers I see in the US have at least 99.9% if not 100%. Running a good network is essential for every hosting provider. Do they distrust their networks or are they simply incapable of managing a stable reliable network for their clients?

Hardware Replacement SLA
This is a good one. Many hosts I found either have none, or they have insanely horribly... horrible ones! One example: 8 hours within office time. So what if your server goes down on Friday night? You'll be doomed until Monday, and even then it can take them all day to fix it as far as their SLA is concerned.

Others require you to pay a premium price to get a better SLA. I saw one host that wants something in the area of 150 euros for a 2 hour hardware replacement SLA. I could get another server for that.

Support
This is really a gem. Trying to find any sort of fully managed provider is nothing short of impossible. Many advertise it, but if you contact them and ask specific questions the answer is mostly "Huh? You want what installed / configured?". I did manage to find some German ones that provided decent answers, but they were German only.

Price
Last but not least, I simply cannot believe the price difference I see when comparing US to EU providers. I usually find the following combinations:

- Cheap server, expensive addons, expensive SLA options
- Expensive server, cheap addons, expensive SLA options
- Cheap server, expensive addons, horrible SLA with insane price to upgrade to a better SLA

I don't understand how the EU providers expect to receive double or triple of what you pay in the US for perhaps half or one third of service.

Reading LeaseWeb support horror stories and lately a lot of Ecatel ones too I really do wonder how those companies plan to operate in several years. I'm pretty sure that if it weren't for their larger clients they would seriously reconsider the way they operate.

I have been in the hosting market for roughly 6 years now. Started from shared to VPS to dedicated. All those 6 years, the service has improved with most companies I've had business with and service expectations have also risen quite high.

However, here in Euroland it seems providers live in some sort of relaxed state where after work hours, things are not really their problem anymore until next day.

So tell me, what am I missing here? Am I nuts, or is it really such a big difference? Why is there such a big difference and what do you think will happen in the future with many big European hosting providers?

And please don't take this personal if you live in Europe. I live in Europe myself and I really tried to find a service acceptable both in price and features, but so far this didn't work out at all.

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After looking at all the posts in the forum about unmanaged providers I really like the prices and reputation of Hivelocity, but I'm not so sure about the speed of their network.

The website is in Spanish (I'm from Spain), and we got 50% of our visitors from Spain, 45% from South America and the rest from all over the world. I tried their download tests and they were slower than LT (from Spain), with the pings 20/30% higher and the traceroute has like 5 more hops.

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Apr 7, 2009

This review is based on my subjective experience with this service provider. Please take into consideration that each customer experience is unique in nature and can be heavily influenced by circumstances and cultural differences. My reviews are more prone to usability aspects rather than mips and milliseconds.

This review has not been financially influenced by the provider in question.

SOFTLAYER from the European perspective

Background:

I work for a value-added reseller hosting company in the Northern Europe and take care of server provisioning, offer request and service definition for our company needs.

We have used this company for the business hosting needs for over a year - we do yearly offer rounds and move our services should the need arise. Currently we are not hosting with Softlayer.

Experience is based on one dedicated server AMD Opteron 1216 with 4GB, 2x500GB RAID1 and Plesk 100 - location Dallas and Washinton DC facility. Reviewed services; control panel, private networking, help desk, sales support

Overview:

Softlayer has been in business for a while. They offer wide range of servers from single processor multicore to quad processor multicore servers. They have 3 different facilities in U.S; Seattle, Dallas and Washington DC. There are no Softlayer facilities available in Europe, but they do offer services to European customers as well. ( which is not the case with all the U.S based providers )
They offer fully automated services, an integrated control panel, developer API and wide range of software solutions for their server range plus number of other services that we have no experience with.

Privacy Policy:

Standard privacy policy with one side note; Softlayer follows the EU privacy protection laws and participates in the EU Safe Harbor program. This is more important for us Europeans; we are obliged to treat customer data in a specific way. (It's a long story, I'm going to spare you from the details)

Contract terms:

Monthly contract with server cancellation, at the latest 3 days prior the monthly anniversary. The cancellation can be done with the customer control panel. No questions asked - you do get a sales rep email and confirmation enquiry surely, for your own protection.

Installation

The server provisioning was really fast - in a few hours we had fully functioning server available with the specs as ordered and tested. This was a great service, we've had experiences with 10 day provisioning times.

Control Panel ( Customer Portal):

Softlayer customer portal is a comprehensive one. You can handle everything related to your server with a click of a button; reboots, OS reloads, reconfigurations, support requests and sales orders. One of the notable features was the ability to test firewall settings with external scanning provided by SL; easily done with a novice understandable report and suggestions.

You can give different access rights, access levels to users and share the control panel with the system administrators and support people. Overall usability of the control panel is good, navigation is simple, the screen is calm and there are no distractive elements. Softlayer has done a rather good job in handling comprehensive set of features in customer control panel.

For a beginner, the control panel can be a bit overwhelming though - it has been designed for the professional administrators with tens/hundreads of servers and whilst supporting this purpose well, a novice user would feel more confident with more narrow set of features. My preference for the novice user would be the server-centric usability focus; choose the server you manage and then the tasks related to that specific server. Help could be more easily available; there is a comprehensive knowledge base, but task oriented help is not necessarily available where the task is at the control panel.

Out of 10 points, Softlayer deservers 8,5 to the customer portal

Private Network

This is one of the brand marks of the Softlayer. They offer an excellent private network with PPTP & SSL access. The bandwidth is unlimited between you and your servers and even between your servers. You can truly shut down the external traffic to your server and still manage it from the background. The access is granted using PPTP (1 user) or SSL browser access with (Java plugin?). I used the PPTP, so the experience with SSL is limited.

This feature is free, which is exceptional. The true value comes when you have several servers with Softlayer and you interchange data between server. For single server owner this is of a less benefit, but surely a secure feature to access your server. The setup for private networking is seamless, easy to understand for a novice and wins my vote hands down

Out of 10 points, Softlayer deserves 9 for their private networking.

Network

Softlayer network is well connected, a connection to Northern Europe is around 80 - 100 ms from the WDC data center, it is barely noticeable for standard web user. During the year with SL, we did not experience any problems with their network connections. Some minor issues with private networking side ( nothing to do with SL )

Out of 10 points, Softlayer deserves 8 for their network connections to Europe

Help desk

Support ticket system; the response times are adequate, but you can sense that there is a night in the U.S and day in Europe. The response time improves at our night time and the tone tends to get more cheerful in the evenings. The responses were always professional though, and we never had a problem that wasn't resolved in a matter of an hour. The hardware was replaced and problems solved efficiently.

Out of 10 points, Softlayer deserves 8 for their helpdesk (If I were in U.S, I might give a 9)

Sales

Like with any service provider contact their sales before ordering; you might get lucky and get unlisted offers and pricing for your server. Softlayer has a good sales staff, but the service level is not consistent . If you are lucky, you might get a sales person not the "I just working here" - type. Their sales people are cheerful, genuine problem solvers and would like to find you the best alternative - the "I just work here" will read their price list and give you exactly what you asked; ie. they might have a great offer on AMD opteron 1216, but you asked for 1212. You'll get what you asked for - not the great offer available. Reason being, "you never asked".

Out of 10 points, I give 8 for the Softlayer sales.

Server pricing

Softlayer is not cheap and not even competitive always. The have a new outlet for bargain servers, but their pricing seems to start with USD119 what ever the case or name of the bargain is. Before signing-up with them, you should always do your own shopping around.

Out of 10 points, I give 7 for the Softlayer pricing

Conclusion

I would suggest Softlayer to any business owner with some experience and with several dedicated servers. For the novice user, with some reservations - maybe a smaller hosting provider would be better to start with. Their technical service is professional, coherent and they certainly know what they are doing.

Softlayer has an impressive service offering, especially with their private networking, but you need to be prepared to pay for it as well.

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I currently have 3 powerfull server (each with 8 processors and 12 GB of RAM) at Softlayer.

I'm extremely happy with their server but since my business is now 99% located in Europe i need to change to an European provider.

My softlayer server ping from Italy is 180 ms while an european server pings at 30-50 ms...

Softayer has a great administration pannel that let me do almost everything: Reboot, Manage dns, manage Load Balancer etc..and their hardware offer is defintely wide. Maybe the only thing missing at softlayer is pre-paid discount.

In my reasearch i didn't find any european provider who seem to offer a quality closer to Softlayer. Main problems are:

- lack of specific hardware
In their public price-list they don't even have 8 processors servers and load balancer.

- Extremely high Bandwidth price.
For example check the most famous italian provider prices:
www.aruba.it
5000 GB/month = 1000€ + IVA
The same at softlayer (and at any other american provider) costs 300 €!

if there are european providers who offer high performances server for good prices like softlayer?

If there are not can you please tell me if i will have more or less the same performance with 2 PHP/HTTP servers each with 4 processors (served by a load balancer) instead of 1 server with 8 processors.

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I would like the company to be at least 2 years old and very large. For example Hostgator has 7000 servers but it's in Texas and not Europe(though I will get reseller account from them if I can't find a host I like in Europe).

They also should have good support and should be trustworthy.

My budget is between 20-30$. Right now I don't have any high traffic websites but I would like to be able to upgrade in the future when I have.

I also have a question. If I get a host which has Fantastico, are the programs I can install the same on every host? For example Hostgator has programs like Zencart,Cubecart,osCommerce. Are they included in every host that has Fantastico?

Linux or Windows doesn't matter.

Country doesn't matter much but I would prefer UK for English language support.

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[url]

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