No Support From Bqbackup
Aug 27, 2008
I have been having alot of problems with BQbackup, amonth and a half ago it was storage problems, but right now the back ups for two servers are sporadic - for some reason it is only backing up random accounts, and not consistently. This is a huge problem - I have contacted support@bqbackup and scott@, over the course of a week and a half, but no response.
The FTP connection to the remote server just appears to hang when attempting to store the backup file. I stopped CSF for testing purposes and the backups are still uploading random data/time(173Mb, 25Mb, 140Mb). The server has the same firewall setup as the other servers.
If anyone knows of a reason this might be happening, or how to get bqbackup to answer emails,
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Aug 1, 2008
We have used BQBackup for one year, but last month there is problems on backup server, we have send 3 emails to bqinternet, but got answer only for one.
info from shell of BQBackup server:
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da2s1a 1.9T 1.9T -46K 100% /
$ ls -la
-rwxrwxrwx 1 koriakine koriakine 563 Oct 29 2006 backreceive.php
$ cp backreceive.php b.php
/usr/home3: write failed, filesystem is full
cp: b.php: No space left on device
$ date
Tue Jul 29 17:42:38 UTC 2008
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da2s1a 1.9T 1.9T -2.0K 100% /
$ date
Fri Aug 1 21:40:20 UTC 2008
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da2s1a 1.9T 1.9T 12K 100% /
backup server ip is: 208.122.4.34 (OS FreeBSD, not Solaris!)
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Nov 15, 2008
I signed up and paid for services from BQBackup.
But I have never gotten an email with my welcome details or login details on how to use it. I even emailed the sales and haven't gotten a reply.
How long does it normally take?
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Jan 15, 2007
Has anyone ever used www.BQBackup.com how do you reinstall the data?
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Apr 11, 2008
My bqbackup account is completely down at this time. I can not access SSH, FTP nothing.
I sent email directly to Scott and to support too. My emails was send 2 hours ago. No reply yet.
I am a new client of bqbackup, so I have not any experience with them. So my doubth is if this kind of problem is normal and if 2 hours without reply of support is normal too?
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Jun 2, 2008
I have been a relatively silent member here; heck, my last review was about 3 years back. As things turned out, I am still with Pair Hosting. Their service has been exemplary and the downtime zero. I really don't mind paying a premium price for the peace-of-the-mind factor. Several upgrades later, I have been on a dedicated server since about 2 years.
Our website - TeamBHP - has grown consistently and with that, the disc usage shot up exponentially. In fact, after we allowed forum attachments, our hard disk usage shot up to 60GB (and counting). Realising that its no longer possible for me to download a backup every weekend, I searched for offsite backup solutions on webhostingtalk. After some consideration, I got in touch with Mr. Scott Burns who replied promptly, with clarifications to my many queries. In fact, he even went out of the way in helping me set up automated backup scripts on my server (I ain't code friendly). The experience so far has been splendid and the backups work like a charm. BQbackups pricing is pretty reasonable considering the high quality of service that they provide.
Just wanted to say thanks to all of you at webhostingtalk as it is due to your reviews that I found both Pair & BQBackup. Keep the good work up!
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Aug 28, 2008
i've been having huge problems with bqbackup, and now i'm looking for alternatives...
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Jul 9, 2008
I just made a purchase for BQBackup but did not get any replies yet. Sent an email few hours ago but to no avail.
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Apr 18, 2008
I've just started using BQBackup and am currently just backing up my /home/ directories.
However I'm wondering if there's any point in updating *everything*? Because isn't mostly everything else server-related stuff that'll get restored in the case of a drive failure (etc)?
Maybe I've worded that badly. Although if there was a drive failure, a VPS host would have to set-up the basics of the server (including Apache, PHP, MySQL etc), right? Hence all that you'd need to do (in a worst case scenario) is backup the /home/ directories?
Plus if you were to move to a new host, you wouldn't want to upload directories like /usr/, /var/ and /etc/ as it might mess up the system?
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Nov 10, 2008
My account in bqbackup is very slow. Somebody here have the same issue?
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Jul 28, 2008
I am seeing bqbackup transference rate when I use rsync very slow as:
18.72kB/s
I think this is very slow. What rate you have?
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Jul 22, 2008
TLDR version:
when populating and attempting to write keys to authorized_keys I'm receiving the following error:
Quote:
Could not create directory '/home/Administrator/.ssh'
Long version:
I've been grinding my wheels with this for a long time now. Basically I'm attempting to get rsync set up to backup some data directories on my Windows 2k3 Server through a batch file with task scheduler to bqbackup. I've been back and forth with both Scott and Rsync.net's tech support about this issue - both of which have been great... but essentially keep hitting the same impasse with Scott appearing to have hung his hat stating he's not familiar enough with windows and rysnc.net telling me to wait for their GUI client that should be launching "soon." In the meantime I'm just running the backup manually until I can get this key issue figured out.
Here's what's going on:
I've been mainly using BQ's Guide and Rsync's Guide to try and accomplish this.
After executing ssh-keygen -t rsa -N ''
I receive the following message:
Quote:
Generating public/private rsa key pair.
Enter file in which to save the key (/home/Administrator/.ssh/id_rsa):
If I accept the default value it gives me I receive this error:
Quote:
Could not create directory '/home/Administrator/.ssh'.
Open /home/Administrator/.ssh/id_rsa failed: Not a directory.
Saving the key failed: /home/Administrator/.ssh/id_rsa.
Now my thoughts were this was occurring because my %homepath% is actually:
Quote:
c:documents and settingsadministrator.DOMAIN
(DOMAIN replacing actual text)
I'm able to change the default path location and create the RSA file elsewhere using the cygdrive format... so when prompted for the path to save I instead input:
Quote:
/cydrive/c/docume~1/administrator.DOMAIN/
and am able to create the RSA file... so mission accomplished... so far, I believe I'm past this, the snafu is now occurring on writing these keys to the authorized_keys file on BQBackup...
Quote:
C:Program FilescwRsyncin>rsync -av "/cydrive/c/documents and
settings/administrator.DOMAIN/.ssh/id_rsa.pub"
<login>@<host>:.ssh/authorized_keys
Could not create directory '/home/Administrator/.ssh'.
The authenticity of host '<host> (<ip>)' can't be established.
RSA key fingerprint is 18:02:d9:95:06:a9:70:74:86:b7:76:41:f6:71:a0:a4.
(<login>@<host> replacing actual login & host... it's definitely connecting)
That pesky '/home/Administrator/.ssh' pops up again. I'm not sure if that's what's causing the issue or not. I'm not even sure why the %homepath% for my administrator account on the server is set to administrator.DOMAIN, but AFAIK I can't log in to a local account on a Win2k3S box, correct?
Now, you'll notice that the command I issued to upload the keys I got from the RSync.net instructions. BQ's instructions for step 3 are pretty foreign to me.
I've gone further than this and attempted other things such as SSH'ing into my BQ server using putty and attempting to write the keys that way with no luck. I can't fully remember the errors I encountered doing so, though.
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Aug 12, 2008
We first noticed the issue on July 19th, Backups were taking a while to transfer from our own servers, and we were getting tickets from clients asking why this was happening. At the same time, it took about 4-5 minutes to log into the backup console. Issue seemed to correct itself so that backups were possible, and we assumed that scott would be aware of it and would work to resolve it.
Again on the 29th it slowed completely again. We immediately dispatched an email to their support email asking whats up, gave them detailed information such as access to the script and the output so he could monitor it.
The same day a few hours later we got a response that he would run the script and monitor it.
On the 31st, after not getting an update I asked what was going on. He said he ran the script, it seemed to stall for long periods of time and he would know more in the afternoon.
After not getting an update for ~5 days I asked what was going on and I expressed that i was not happy with the lack of communication/updates ont he situation. He updated me later that day saying that we weren't the only ones being affected. Fair enough, he is working on it. Thats all I wanted to hear.
Now ever since that email I received on the 5th (AUG) it has been up and down and all over the place.
After seeing him post on the forums I sent him a PM (10th August), summed up it was basically saying I had an issue, and I need it fixed. I figured since the PM system is usually pretty good at not losing them that he would see it and respond accordingly, that way there was no chance of it being lost from point A to point B as an email.
Well to this day, no response nor resolution.
I really have exhausted all points of communication, and I want to make it clear that I am not bashing them, when it works it's great. But maybe someone else affected can provide more insight..
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
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Nov 7, 2008
Do you know any vps that support vpn ?
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Aug 18, 2007
How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
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Jun 1, 2007
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
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Everytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
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How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
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Oct 27, 2008
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________
Need More Power?!PersianWhois.Com
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Sep 29, 2009
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
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Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
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May 19, 2009
I've got give LW some props.
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LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
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2 SSL
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7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
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Jan 18, 2009
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
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