FDCservers Experience

I'm basically just going to copy/paste the message I posted on their forums that will likely never see the light of day... But before I do, I would like to say the following...

We have been clients of FDCservers for over 2 years and have had nothing but good experiences with them up until...

"Ok, I'll try to remain as cool and collect as I possibly can, but I have to air my concerns here since our issues are NOT being resolved via support tickets...

We currently leased a new server 2 months ago in August, replacing our old server. Ever since we've gotten this new server we have had nothing but problems.

The problems are the same each and every time, and yet nothing is getting done to actually resolve them...

In a nuttshell, merely days after leasing this new server, we had an HDD fail. It was replaced a day or so later. Then a few days later, another HDD fails. Replaced 2 days later or so.

Then again, HDD failure. Now not only do we have to wait another 2 days for it to be replaced (seems you guys don't keep an on location stock?), but we also have to reload the OS due to the failure.

Finally get the server back online, losing a small amount of data in the process (so far); and AGAIN we have an HDD failure. And again, and again, and again...

I have been very patient with your support staff up until this point, but the amount of money we have lost over the last 2 months is making me look for a different provider.

The issues we are having point to hardware related issues, more than likely a bad onboard disk controller. But the solution has always been to simply replace the failed HDD with a new one, oh and one time you swapped the sata cable to another port.

Now, I'm fully aware that you do not offer an SLA, which is fine.. but we are still paying for a service and yet we are not getting what we're paying for at this point, which is really saddening because we've had nothing but good things to say about your company for 2 years now. But this latest run of events is quickly changing my opinion, and simply because your tech support doesn't seem to actually want to resolve problems the right way.

And now I'm told my server has been completely replaced, but not after a claim that one of my disks started "smoldering", one of them is corrupt and one is lost (as in physically misplaced). Not only that but this "new" server had a whole 2 hours of uptime before it crashed. I have to ask what the hell happened to you guys? You were the first company I recommended when someone asked about a good dedi server company, yet now I'm sitting here with ALL my data seemingly gone (we're talking several hundred GB's of data btw, not something that can be easily replaced by backups) and a "new" server that is already having stability issues!

I really hate to say this, but you guys do not hesitate to turn off a server if a payment is 3 days or so late, so why do you hesitate so much to give us a server that actually works properly?

Or server is ID# ####. Please address our issues once and for all (You can see the ticket history) so we can go back to being happy customers like we have been for the last 2 years..."

So my question is... what in the hell happened to these guys? I remember the one time we had a hardware issue (dead mobo on our old server), it was replaced and we were back online in under an hour. But now I dunno wtf is going on except that we are constantly losing money thanks to this newfound incompetence...