Managemybox Review Requested
Apr 5, 2008Just saw few exciting offers from Managemybox.com .
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WiredTree And ManageMyBox
Aug 17, 2008Just a few words that I thought I might add on these 2 companies. I've been mostly a lurker on these forums but here's my 2c anyways.
Manage My Box
I've been with ManageMyBox for over a year now, and they have had great service. All my issues (except 1 so far) have been resolved quickly and professionally. I've had near-perfect uptime with them. Now back to the issue I'm having with them right now. My sites are quite small, and never progressed far enough over the past year to warrant a dedicated box. So as of yesterday, I notified them that I would be moving over to another service at the end of my billing cycle (21st of every month). Lo and behold I awoke this morning to find my server gone! I've opened an issue with them and they've just bounced it from support to sales.. with still no result today (guess noone works sundays).
Overall, I would recommend them to whoever's looking for a solid dedicated host. Just if you plan on swaping to a new service, move everything before you notify them you're cancelling.
Update - Yay It's back up! Thanks ManageMyBox!
WiredTree
Now I was going to swap services to WiredTree, and from all the good reviews I've read about them, I was expecting to run into few if no problems. Anyways, a long story short, I paid yesterday, was called by one of their representatives to verify by phone.
Now I'm still awaiting an email containing server information and client portal login.
I've sent them an e-mail 10 hours ago, and all I know so far is that my ticket has been sent to billing. I was under the impression when I was contacted yesterday that everything was going to be set up within hours.
I just hope that this happened b/c everyone is away on the weekend.
Now I have a nice 36hr shift to look forward to tomorrow morning so I guess I'll check-in in 2 days and update everyone as to my progress.
Managemybox Host
Jun 8, 2008Managemybox is sending me unpaid bill notices every day and i'm afraid that they shut down our server. The problem is that it is a PAYPAL subscription so i don't see how i can be late in paiement since the money was taken from our account...
I was wondering if anyone had a phone number for managemybox ? because their customer panel doesn't work ( it's impossible to login ) i am unable to reply to their ticket system. And of course they NEVER reply to emails.
I'm seriously considering moving to liquidweb. It's not the same price but at least there's a phone number for customers!
Avoide Managemybox
Nov 29, 2008Its been more than 50 hours i have still not got a reason why they have unplugged my server out of rack.I am repeatedly mailing them to give me the reason for unplug,also escalated to there management i guess they chilling out on some beach for the weekend.
This had been my worst possible hosting experience in past 4 years.Nobody else can compete with managemybox in this aspect .They are hardly reachable via ticket system neither they have put a helpline number at the website.
I think they are running a the servers from home and they ran out power.
Please avoid managemybox if you are looking for some professional
support[url]
15 Hours Of Downtime - ManageMyBox
Jun 26, 2008Is Nick Laws here? Someone knows where to call him or managemybox.com?
I have 3 servers with them. One of them is down for almost 16 hours now, and it has been 4 hours without notice. Tech replied saying is a harddrive crash and they will replace it, I have lost a lot of dollars because all important clients on this server are running out.
Now, can someone help me contact Nick? I sent him a message a minutes ago, but his techs are nto replying and one of my clients is really in a bad mood saying he will take legal actions against me.
Anyone can say a word? This is really bad and I dont get even a reply, just a word last night saying a few hours.
This is the ticket:
Dear Felipe,
ssh down too, will have a tech reboot and clear firewall, will take about 15 minutes
Thank you for choosing ManageMyServices, we appreciate your business!
Administrator: managedservices
Ticket Department: Sysadmin
Ticket Category: ALL
Assigned Administrator: ALL
Importance: Urgent
Company Area: ManageMyBox-Dedicated
Ticket Status: closed
Reply By felweb - 26-06-2008 01:57
Any news from your end on this ticket, or at least on the other 2?
This is taking way too long and it is affecting this a lot ....
Apache - Changing Requested URL
Sep 4, 2009Need to make requested URL - remove "//pdf" off the end.
Thought:
If //pdf exists in the URL - remove it.
Thought it would be something like belowe added to the httpd_conf file but not sure.
RewriteRule ^//pdf / [R]
Apache :: Adding To Header Requested URL
Oct 22, 2014I am attempting to add a header a number of requested urls i.e.[URL]...
I understand that this can be achieved by
-using mod_rewrite to set an environment variable
-using mod_headers to add a header based on the existence of an environment variable.
So far I can add the a new header thus
Header add RSS_FEED_URL "Akamai-Edge-Control"
How to achieve this.
Cpanel Error :: Requested Range Not Satisfiable
May 30, 2008I've been trying to install a new WHM/cpanel in a clean machine with RAID 1 and in the middle in the install (its a long process as u may know well) throws me some strange messages like this
Apache restart failed. Unable to load pid from pid file and no httpd process found in process list.
If apache restart reported success but it failed soon after, it may be caused by oddities with mod_ssl.
You should run /scripts/ssl_crt_status as part of your troubleshooting process. Pass it --help for more details.
Also be sure to examine apache's variouse log files.
and this:
Dependencies Resolved
=============================================================================
Package Arch Version Repository Size
=============================================================================
Installing:
compat-db i386 4.2.52-5.1 base 1.7 M
db4-devel i386 4.3.29-9.fc6 base 2.0 M
openssl-devel i386 0.9.8b-8.3.el5_0.2 base 1.8 M
pam-devel i386 0.99.6.2-3.26.el5 base 188 k
rpm-build i386 4.4.2-47.el5 base 551 k
zlib-devel i386 1.2.3-3 base 101 k
Installing for dependencies:
e2fsprogs-devel i386 1.39-10.el5_1.1 updates 563 k
elfutils i386 0.125-3.el5 base 163 k
elfutils-libs i386 0.125-3.el5 base 105 k
keyutils-libs-devel i386 1.2-1.el5 base 27 k
krb5-devel i386 1.6.1-17.el5_1.1 updates 1.9 M
libselinux-devel i386 1.33.4-4.el5 base 131 k
libsepol-devel i386 1.15.2-1.el5 base 189 k
Transaction Summary
=============================================================================
Install 13 Package(s)
Update 0 Package(s)
Remove 0 Package(s)
Total download size: 9.3 M
Downloading Packages:
http://mirror.steadfast.net/centos/5..._0.2.i386.rpm: [Errno -1] Package does not match intended download
Trying other mirror.
http://mirrors.rit.edu/centos/5.1/os..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://yum.singlehop.com/CentOS/5.1/..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://centos-distro.cavecreek.net/c..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://ftp.osuosl.org/pub/centos/5.1..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://mirror.trouble-free.net/cento..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://mirrors.unbornmedia.com/cento..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://pubmirrors.reflected.net/cent..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://mirrors.bluehost.com/centos/5..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
http://ftp.usf.edu/pub/centos/5.1/os..._0.2.i386.rpm: [Errno 9] Requested Range Not Satisfiable
Trying other mirror.
Error Downloading Packages:
openssl-devel - 0.9.8b-8.3.el5_0.2.i386: failure: CentOS/openssl-devel-0.9.8b-8.3.el5_0.2.i386.rpm from base: [Errno 256] No more mirrors to try.
this one is because it cant find the mirrors!
Well there are some other errors, but those worry me the most.
i've done the install as appears in the cpanel website, dunno why i get these errors. Any suggestion is appreciated.
btw, its a centos 5.1 install with no GUI and no extras installed.
Apache :: Server Start Requested Operation Has Failed
Apr 23, 2013I've installed apache, php5 and php handler but couldn't able to the start the server and my error log is below.
stalling the Apache2 service
The Apache2 service is successfully installed.
Starting the Apache2 service
The Apache2 service is running.
ce] Apache/2.0.64 (Win32) configured -- resuming normal operations
[Mon Apr 22 21:16:59 2013] [notice] Server built: Oct 18 2010 01:36:23
[Mon Apr 22 21:16:59 2013] [notice] Parent: Created child process 1060
[Mon Apr 22 21:16:59 2013] [notice] Child 1060: Child process is running
[Mon Apr 22 21:16:59 2013] [notice] Child 1060: Acquired the start mutex.
[Mon Apr 22 21:16:59 2013] [notice] Child 1060: Starting 250 worker threads.
[code]....
Apache :: Adding A Header To A Number Of Requested URLs
Oct 23, 2014I am attempting to add a header to a number of requested urls i.e. domain/feeds/chicago, domain/feeds/*.I understand that this can be achieved by
•using mod_rewrite to set an environment variable
•using mod_headers to add a header based on the existence of an environment variable.
So far I can add the a new header thus Header add RSS_FEED_URL "Akamai-Edge-Control"
Plesk 11.x / Windows :: 550 Requested Action Not Taken / Mailbox Unavailable Or Not Local
Jan 22, 2014I have a plesk 11.0.9 on a windows server 2008 R2 which has MailEnable. One of my customers faced a problem to send emails from one of his local mailboxes to another of his local mailboxes! He got this error:Your message did not reach some or all of the intended recipients.The following recipient(s) cannot be reached.Server error: '550 Requested action not taken: mailbox unavailable or not local'
But we are sure the recipient mailboxes exist and work fine!I checked this link: URL....It dosen't work for this case.
Plesk 11.x / Windows :: HTTPS Webmail - Requested Resource Is Not Found
Jan 28, 2014I have install Plesk 11.5.3 on my Windows Server 2008 r2. I want to try Mailenable on the PleskServer, so i installed the feature, but know when I am calling the webmailer with http:webmail.domainname.de works fine, but when I try https://webmail.domainname.de i become a Not found: HTTP Error 404. The requested resource is not found
Whats wrong? On my linux Server its work fine...
Sending/receiving Emails :: Requested Action Aborted: Error In Processing
Jul 11, 2008Iam having a problem in sending/receiving emails .
When i try to send email from c-panel thru SquirrelMail i get this error msg :
ERROR:
Message not sent. Server replied:
Requested action aborted: error in processing
451 Temporary local problem - please try later
There is another thing also happens when i type /scripts/fixcommonproblems from SSH
Fixing permissions on cgi scripts.....Scanning suexec_log...Done
Done
Shutting down Mailman's master qrunner
Processing cools4u2
/bin/pwd: failed to stat `.': Permission denied
Processing videoco .....
Plesk 11.x / Windows :: Server Response Was Requested Action Not Taken / Mailbox Unavailable
Apr 14, 2014I've just recently installed Plesk Panel 11.5. Previously I was using a basic IIS Mail Server with the current server allowed to relay messages for my Web Sites.After installing Plesk, I went to Tools & Settings -> Server-Wide Mail Settings. In there, I have relaying set to Authorization is required (SMTP) and for the relay access I have the following 3 entries:
127.0.0.1/32
::1/128
<My Servers IP>/32
Whenever one of my sites tries to use this server now to send out mail, I keep getting the following error:Mailbox unavailable. The server response was: Requested action not taken: mailbox unavailable or not local...I've been struggling with this issue for weeks now and have read all the documentation and forum posts I could think of, I've restarted the server, I've run C:Program FilesSWsoftPleskadminin>mchk --all --fix=all
The e-mail accounts that I'm using to send mail from has nothing to do with this server and it's domains, I'm just trying to set the mail server to start sending mails like my IIS server used to.I've found the setting to Open Relay on the server and have activated it, yet whenever one of the websites attempts to send a mail, the same response is received.Mailbox unavailable. The server response was: Requested action not taken: mailbox unavailable or not local.
Plesk 12.x / Linux :: Checking Stats - Requested Document Was Not Found On Server
Aug 19, 2014When i try to check my stats, i got this error : Not Found
The requested document was not found on this server.
URL : domaine.nld/plesk-stat/webstat/
I tried a lot of commands, to repair too..
# /usr/local/psa/admin/sbin/statistics --calculate-all
WARNING during statistics_collector execution: : Executing logs preparation...
But nothing... Always the same error.
Plesk 11.x / Windows :: Website Error 404.3 - Requested Page Cannot Be Served Because Of Extension Configuration
Jun 29, 2015We are hosting provider. I running Plesk 11 on Window 2008 64 bit. I have a website error as flow
HTTP Error 404.3 - Not Found
The page you are requesting cannot be served because of the extension configuration. If the page is a script, add a handler. If the file should be downloaded, add a MIME map.
Plesk 12.x / Linux :: Gmail Rejected POP3 Accounts - Cannot Assign Requested Address
Dec 30, 2014If I setup an pop3 account from my server in Gmail, Gmail returns:
Failed to get the mail.
The server returned the error
"Cannot assign requested address"
Ubuntu 14.04.1 LTS
Plesk 12.0.18 Updated #24
Casino Review/sports Betting Review Hosting With Godaddy?
May 12, 2009Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
View 5 Replies View RelatedMonkeyWrench Hosting Review - Three Year Review
Dec 15, 2008MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
Virpus Review (my Final Review)
Apr 26, 2009I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
WebtHosting Review * Major Review
Sep 27, 2009What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
HiVelocity Review (Possible Client Review)
Apr 17, 2009I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
Limestonenetworks Review [8 Month Review]
May 5, 2009I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
Wholesaleinternet Review (4 Months Review)
Sep 12, 2008I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
Virpus Review 7 Month Review - My "ups And Downs"
May 1, 2009I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
1 And 1 Review
Dec 15, 2008First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
WBS Review, Please
Sep 18, 2009Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
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