This following was a very nasty surprise from JaguarPC. The sequence of events:
1. One of the sites hosted at reseller account at JaguarPC started to consume too much CPU resources and traffic. JaguarPC offered me to transfer the domain to semi-dedicated (SDX) account. The transition went smoothly, thanks to the company.
2. After a while, the site is not causing much traffic and I requested to put it back to the reseller's account. I was asked whether I understand that if the site starts consuming resources again, it will again be disabled. I confirm the transfer and the site is moved back. Everything's fine.
3. I request SDX version of that site to be canceled. I checked that twice - I requested SDX version, no error there.
4. Today when i tried to make use of a very important mailing list hosted at the site, I found it missing. After several exchanges with Support I am told a Tech has deleted both the SDX and reseller-hosted versions of the site.
Currently they are looking for any backup of the site. Chances are the site has gone forever.
Yes, anyone can tell me I should have done ten backups a days and keep them in ten different places and so on. The last thing I expected was the hosting provider thoroughly destroying the site.
To be honest, I feel nervous currently about all my sites at JaguarPC. This one will cost me very much, in all senses, and if any other is gone due to the similar disaster, I can be in real big trouble.
Waiting for the end of their quest for backups. I would also be glad to contact that Tech and personally thank him for this.
just changed to JaguarPC's VPS for less than 3 days. Till now, bad experiences.
Firstly, the VPS was activated after more than 24 hours, too far away from their stated "in a few minutes".
Secondly, Server has been down for nearly three times during the last 24 hours. At least, I got three times today, when all my IPs were not pingable. Responses from JaguarPC was either they were rebooting the server, or that server was offline and they were contacting their datacenter.
Thirdly, just after I've uploaded all of my websites and repointed the domains, I realized that named was not working. I tried several methods and failed. So I turned to their support. When I think the problem should be fixed, I got the reply from the support, stating the server was offline, they've contacted the data center. Further more, they asked ME to contact them once I find the server is back online, so that they could go on with my named server problem.
So, my sites are still down. They are not big sites though. I'm now thinking hardly, if I made a mistake when I decided to change to JaguarPC.
Anyway, their 24/7 support responsed really fast...
Please cancel next month invoice (monthly payment from 2008-05-04) and my account.
Reply:
>>Hi, >>To cancel the account please go to the following link >>and fill in the form. Please note the account will be >>canceled within 72 hours of receiving the form >>http://jaguarpc.com/support/cancel.php
After filling the form:
>>Your cancellation request has been sent. >>Please check your email to verify the submission.
(email box still empty)
>>We are sorry to see you go and would like to extend a >>special discount and trial period to show our appreciation of >>your business. We will process this cancellation request >>within 72hrs and appreciate your consideration on this offer. >>Your services are active and should be considered so until you >>receive a cancellation confirmation.
i joined jaguarpc a week ago with the intention of setting up a java based mud server on the system. after the vps was set up, i sent a ticket in requesting help on installing gcc, yum and java. when java 1.4.2 was installed, i requested a newer version be installed, in which case they informed me it would cost $70.00/hr to perform. i had linked the installation page for the program i was installing that stressed the need for the most up to date java jdk, of which 1.4.2 is not.
i then decided to attempt the install myself. however, there were numerous errors involved, to which support attributed to corruption of the data files. the solution? reinstallation of the os. the cost of this procedure is $15.00. i sent a response to this, making sure that the reinstallation was really necessary to make the latest sun java jdk work. the tech confirmed that it was needed to get rid of the corrupted libraries.
I paid the $15.00 for the os reinstall, and had the tech install gcc, yum and the newest sun java jdk. however, when i attempted to check the version, a memory error occurred. after trying to set the xms and xmx settings to no avail, i sent a ticket to support asking for the issue to be looked into.
support responded with this:
Java requires a lot of resources to initialize which a VPS can't provide and that is why it is failing to initialize. If you really need Java you should go for Dedicated sever.
when i replied asking why this was not revealed 10 tickets ago, the support responded with:
We are sorry for that. In fact Java is quite resource intensive and can't run correctly in VPS environment. Even if you add more RAM it will work for sometime but again afte some time starts failing. So it is recommended that you do not use Java on VPS and go for Dedicated server.
thank you for apprising me of this after i pay to get the os reinstalled. nearly all of my tickets concerned java, and i stated that it was needed by the program i wished to run. at no point before this was it mentioned that the latest version of java would not be capable of being run on the vps.
overall, i am disappointed with this company, and plan to cancel my account.
There is a site hosted with JaguarPC that is spamming my forums daily with links to their illegal, copyrighted software and movies. While I understand this isn't JaguarPC's responsibility as it's not taking place on their servers, the fact that the site in question is a warez site is. The site is evilsfunhouse.com
I have emailed JaguarPC about this and received no reply. I then tried to post on their forums but all new posts are moderated and my post hasn't shown up. From their own TOS:
Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. We do not allow any content that may be construed as offensive or illegal including, but not limited to pirated software, bit torrents, IRC, Proxies, hacker programs/archives, copyrighted MP3's, Warez, copyrighted material, trademarks,
I'm unsure as to why they place this in their TOS and then ignore it when a customer abuses it. Is the money being paid to them more important? At least a reply to me about my inquiry would have been nice but they have ignored me altogether. Has anyone had any experience with JaguarPC pertaining to their TOS and is it like them to ignore their own terms?
As far as I know VZ for Windows does not allow burstable RAM (only Linux). In Jaguarpc's website (Win VPS section: [url] they advertise guaranteed & burstable RAM.
Am I missing something? If not, is that a typo or a Marketing trick?
Both are currently running specials. However, JaguarPC's offer is more attractive. One thing I'm unsure of is that Liquidweb offers 4 IPs while JaguarPC does not state how many IPs come with the offer.
I'm leaning towards JaguarPC because of the price. I'm just afraid that I may get what I pay for.
i am trying to find a webhost for my website, i don't have any scripts or none of that just html files so i don't think the cpu thing applies to me but i need loads & loads of BW because i share my mp3 collection between my friends aplus is offering a share account with 2TB of BW for 9.99 and JPC is offering unmetered 1mbps does the jpc thing mean all downloads will be slow if the files are like 8megs each and like 40 people are trying to download?
I'm currently a JaguarPC reseller client, and I'm full satisfied with them, they've a great support with great friendly customer care & their service is so nice.
Now, I'm planning to upgrade to VPS, then when I searched here for reviews about JaguarPC VPS, I found some bad reviews. I found an Advertisement for ZipServers and visited their site and found some prices near to JaguarPC prices but I can't found any reviews about them here !!
here's what I'm planing to buy :
ON JAGUARPC =================== APOLLO PLAN 38GB Diskspace 576MB RAM Guaranteed 1536MB RAM Busrtable 750GB Bandwidth cPanel + Fantastico ClientExec License Virtuazzo Control panel $60.97/month
ON ZipServers =================== 40GB Diskspace 768MB RAM Guaranteed 2GB RAM Busrtable 550GB Bandwidth cPanel + Fantastico ClientExec License Virtuazzo Control panel ((Not mentioned in their website , but their sales representative told me it's included)) $59.95/month
I am intrested in JaguarPC as a new VPS Provider. Can anyone give me some insite/reviews on how they are support wise, network wise and/or anything else you would like to share about them?
For about 4 months now Ive been using their VPS service. The service is great, and cheap too
Never had any down time or problems. The support is one of a kind. Awesome helpful replies to all of my stupid questions(I DO ask a good amount of stupid ones lol) within 3 hours max.
JPC rocks, and I never see myself needing to leave
I'm a webdesigner currently on a shared Reseller Package hosting 10 business php-based websites and a couple of low volume joomla websites. I'll be concentrating to market joomla webdesign customization bundled with hosting packages and will be expecting an increase on client base.
I'm seriously considering on a high-end VPS plan and have shortlisted 2 providers. My budget will be around $80.
Would appreciate if you could give me some inputs, suggestions and reviews on these 2 providers and your expertise if these packages could perform well for my needs.
ROCKMYWEB - HP1024MB PLAN Dedicated CPU on a Multi Core Woodcrest 1GB Dedicated RAM 1.5GB Extra RRM RAM 60GB Hard Disk 700GB Bandwidth Cpanel Add $15 Gold management Free Website Monitoring $74.99 - Less 33% - %50.24
I noticed when I got home just now that my VPS and sites were not loading.. and i tried to go to go there website and its not loading either... You think this will come back soon?
I want to get the best available thing out there...which means:
-reliable company -reliable service -customer satisfaction -FULLY managed support
After reading reviews I came down to Liquidweb, PowerVPS and JaguarPC. Liquidweb seems to be the most estabilished company, PowerVPS totally specializes in VPS solutions, and JaguarPC hmm they are certainly the cheapest of these 3.
We opened a VPS account with JaguarPC so we could host our own support site externally from our network, we went with them due to an attractive deal we seen here on WHT for a free ram upgrade!
The VPS we got came with 384mb ram and cpanel.
We did a cpanel transfer, the server took 2 1/2 hours to transfer our support desk backup file, so download speed was not the best.
We immediately noticed when accessing the website or WHM that the general speed was slow and page loads always a delay. WHM shown our load as very low (0.01, 0.03 etc)
We contacted JaguarPC for support, the responses we got were very closed responses. Finally yesterday we were told we need to buy more ram to make our VPS respond quicker.
We still need to keep our helpdesk external so we moved it to another VPS today (which took under 5 mins to transfer our backup to not 2 1/2 hours).
Over all Jaguar PC maybe cheap and is ok for those with truelow budget who dont mind slow speeds, but its not recommended for serious users.
Also the support reps who logged in to my VPS were all in Pakistan, (i seen their hostnames in SSH as last login) I also preferred to deal with a English/American company which also made up my mind to cancel and move.
Since I just finished writing a review about Burst; I figured it would be a good time to write one about JaguarPC Dedicated Servers.
I purchased/used a total of 3 budget dedicated server for my own purposes. Server 1 didn't really have any issues (besides not being powerful enough), Server 2 didn't really have any issues, server 3 did have issues.
The setup time for the servers consisted of about 72 hours and my biggest complaint is the addon prices.
Pros ------- -Gnax Network -Affordable -A well known company name
Cons ------- -Didn't know what type of Kernel I needed for openvz. They installed openvz and I would expect them to know this.
-Reboot times can take an hour or more.
-Last Server would randomly die and they never bothered to troubleshoot it.
-Did not honor the advertisement listed on forum. I referred a friend to that post and they told him it was old. The only issue was that the edit date was a week old on the post. I asked when I upgraded from Server 2 to server 3 if I would receive what the advertisment ad had listed of "1 Free month". I never heard a response back but figured since I did get two free months in the past I would get another because I was doing the EXACT same thing.
-I requested a Clientexec license to use and was issued one. I was having issues with it on my account and requested for someone to take a look at it/fix it and if it couldn't be fixed to just reinstall it at the $15.00 installation price. I was then told after it was fixed it would cost $30.00. I told the tech about 5 times to just reinstall it to avoid an hourly admin fee. I spoke to Nick who did clear/waive the fee.
It has been one month exactly since I started with JaguarPC. I know it's probably not ideal to review them after 1 month of service as I guess this can be considered the honeymoon. Regardless I wanted to give my opinion on them after 1 month and then come back in a few months to say if anything changed or not.
Website in question [url]
My website is basically a portfolio site, it doesn't get a ton of traffic but it does increase everyday. It's a personal website that I've had on shared hosting before moving it to a VPS in general.
Setup of VPS
This was actually a pretty good experience except for one minor hiccup which was my fault After signing up I thought I did a few things wrong and so I contacted Live customer service and spoke with an agent who was very kind, courteous, and very helpful and made sure all my questions were answered.
However the hiccup came when my VPS still wasnt set up 12 hrs later. I sent a support ticket and got an answer back in about 10 minutes and it turned out I didn't select the control panel I wanted (Cpanel) Once I selected it my VPS was setup within the hour with my nameservers and everything set.
The only thing I wish was that the control panel problem was caught earlier, but it was my fault to begin with.
Service/Uptime
My VPS had a rockystart in the beginning The first week or so, it was randomly killing processes making it go offline every night. A restart would fix it but was a little annoying to do it every night. Support worked on the problem and found it to be certain limits within the VPS were too low.
Soon after I got an e-mail stating that there was a planned downtime for the servers and after that downtime which was planned my VPS has remained online and hasnt required a restart since. I can't say what the extent of the problem was cause honestly I'm not sure myself, I'm not a VPS expert yet.
It seems it was just a rocky start as my VPS runs perfectly fine now. Also I like the speed of the VPS
Support
This is where JaguarPC shines in my opinion after 1 month. The techs helped me with my problems during the first week or so. Response times were within 10 minutes on average. Longest I had to wait was 20 minutes which really isn't that long.
The support team is friendly and seem to always make sure to answer your questions. Support is there 24 hours which was an added bonus since my VPS at the beginning liked going offline around midnight.
Just this very moment I actually had a billing problem I sent a ticket in at 10:20 AM and the problem was fixed by 10:31 AM. This might be the case for a lot of VPS providers but I'm certainly not use to it.
Overall
It was a rocky start at the beginning and I will be honest I almost thought I made the wrong decision. I'm happy I stuck it out as now my VPS runs flawlessly. I like the support at JaguarPC is always there and that there are multiple ways of contacting them too.
Their forums are filled with advice and help by not only JaguarPC but from their customers too. I think the shining point is their support and their willingness to help you when you need it. They're keeping me as a customer as I'm very happy overall, their support staff went above and beyond I think of what was required of them and I thank all of them for that.
Well its been just over 1.5 months now that I've had a VPS from JaguarPC and I thought I would write my my own personal experiences with the server.
The server was initially ordered through one of their special discount deals featured here on WHM. At first there were a few errors. The plan requested - Freedom Plan - was set up as it should have been, all within 24 hrs as guaranteed. However, the additional disk space and additional ram were not included in the VPS as advertised in the ad. I submitted a support ticket to get this issue resolved and received a response rather quick. Within 15 minutes or so letting me know the issue had been resolved. The Disk Space problem was fixed, but not the memory error which I discovered two weeks or so later. I again submitted a support ticket and was told the memory was at the point it should be at.
I have let it slide at this point as the second month was at no charge per their special (but I won't let it slide much longer). This brings up another issue which was dealt with promptly by JaguarPC. I received an invoice for the second month. As soon as I notified them they deleted the invoice and the second month (Which is almost up) has been at no cost.
I have now noticed the server runs very slow. I thought it may just be my connection but, after using multiple connections - Home, work, friends houses, family's houses, all with varying service providers (some of the locations in different provinces - I travel a lot) I have come to the conclusion it is not an issue that can be tied town to my ISP or connections in my area.
Down time seems to be an issue with the server at this point as well. The longest period of up time I have seen in the past month and a half was 18 days. The VPS goes down on average every 5 - 10 days. There are times I'm forced to reboot it myself as its running to slow to handle.
Rather then dwelling on the negative in this review, there are a few positive things that need to be said as well. The server setup time was great, and any additional requests for software installs have been completed. Their support reaction time has been excellent. Most tickets (the 4 or 5 that I have submitted) have been answered within 15 - 30 minutes which to me is completely acceptable. The support ticket reaction time in my opinion is one of the more important thing mentioned in this review as nothing is worse then not being able to reach a support desk when you need to.
JaguarPC seems to have a great service running with the resources and staff to back its product, however they have yet to show me they are backing their product. I had high hopes for them, and still do. I will continue on with them due to their reputation in the hopes these issues can be resolved.
