Incompetence From PC-Core.net/Peerless Machines

Jul 25, 2008

In recent weeks Peerless Machines was sold by a competent owner to PC-Core.net. Since that time, the server performance has been HORRIBLE, responses have been UNACCEPTABLY delayed, and none of their systems work.

They moved all shared and reseller clients over to a PC-Core sever. They had MySQL settings so tight that their own Kayako support desk didn't even function. Each time I tried to submit a ticket, their SQL server had "gone away."

When I contacted support (finally...manually through e-mail), the support responses were incoherent and ignorant.

I decided to cancel... but apparently that was too difficult of a task for them to complete.
I cancelled my account on July 14th. I received multiple e-mails from them saying that my invoice (due on the 20th) was overdue. When I replied to the bill, they said that the had no record of my account and that no invoice had been generated. Hmm.

So, I got two other e-mails informing me that my bill STILL had not been paid.

Please beware. Peerless Machines is no longer peerless..... It's now owned by PC-Crap . net!

Stay away....

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