Pc-core.net Bad Experience

Jul 5, 2008

Just wanted to post a quick note for those looking to get a server from pc-core.net.

In pre sales talks they told me that they could have a server available to me within 48 hours of receiving payment.

On their website at [url] it says "Your server will be provisioned, secured, and delivered within 72 hours of purchase."

This was important to me as I at that time only had 1 week left on my contract with my current provider.

2 days after I paid for the server, and 3 days before deadline, I contacted the support and asked for the server as I needed to migrate.
They said they'd set it up "ASAP" and that they would do the migration for me as I wouldn't be available the following days.

Today is deadline and my current provider is billing me for another month. And I still, 5 days after payment, have no server available from pc-core.net.

I don't know if this was just a glitch in their services or if it's the way they normally conduct their business.

I asked about the server yesterday and they have had all of friday to produce a response. It has now been 18 hours and not a word.

I have asked for my money back as they offer a Money Back Guarantee on their website.

I don't know if that is a promise they take as lightly as the promise to deliver but will keep you posted.

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Bad Experience With Pc-core.net

Jul 22, 2008

I had a fantastic few months with Pc-core.net until my most recent invoice from them, the invoice is supposed to be issued around 16 days before the payment but in the end was issued around 2 days before the payment was due, making it difficult for payment. 36 after the payment is due I get an e-mail saying that my server has been terminated as of non-payment.

From their TOS:

There is a 72 hour grace period for payments. If we do not receive payment or any notice excusing you of payment within 72 hours of the invoice being due, we will suspend the account. There is a $10 reactivation fee for shared and reseller accounts overdue. For VPS and Dedicated Servers, there is a $50 reactivation fee. After 7 days overdue, the VPS will be destoyed.

I'm frankly shocked at this point, and contact them straight away.

Are replied to saying I have 4 hours left for payment otherwise server would be terminated indefinitely, (hard to get to the bank for payment at 2am in the morning my time).

We have the right to terminate service at anytime and we also have the right to change our TOS. We have done so recently since many abusers and late payers have come along. We do not want customers who are going to do that. It is bad foor our business and not worth the effort of suspending and then threatening to terminate.

Your invoice was created 14 days before it was due. You had enough time to pay it. I'm not sure what you are waiting for but I gave you 2 extra days.

Unless you can make this payment within the next 4 hours, the server will be terminated.
Regards,

Invoice was not created 14 days before it was due, they also had informed me in no way of any tos changes, although the TOS still states 72 hours for non-payment.

Several tickets the tech support rep sees the other ticket about the invoice not being generated until two days before due, claiming it was not linked to my account and had to search around for it.

He then said he would contact the datacenter about it and get the drive on hold, the drive gets placed on hold and I pay for the invoice being releaved that none of my data has gone missing.

A day later the tech replies saying the server is gone, that it has been used, that the drive which was placed on hold has been used even though I was assured that it would be OK and safe, even though my payment was in.

----

I'm quite upset that all my data for my sites have gone, I have backups for the scripts and some data but it is too hard to backup some of my sites, for example my image hosting site ImageDo.com (now down due to this) which gets 600-800 images uploaded each day and many changes made.

All my data has been lost, my image hosting site which meant a great deal to me is gone along with 14,000 of peoples images stored on it, not due to technical faults but due to Pc-core.net.

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I tired ordering new dedicated box (was an offer) but on payment page they had problem. So few days later i told there was problem with payment page and couldn't pay. So they said now its fixed pay now then will setup a DEDICATED boy with PHP/Apache/MySQL configured with required libraries as i had told them. So I even ordered Cpanel/WHM along. Thought was a good deal.

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I lost $120 bucks. Did get a lesson there are companies who promises BUT DONT DELIVER.

Now today suddenly I get an email from their support THAT I AM OBLIGED to pay another MONTH BILL too....

HERE IS EXACT EMAIL
=========================================

Thank you for choosing PC Core for your hosting needs. This email is a reminder that you currently have a balance with PC Core, due to an invoice that is been created. You are currently responsible for paying Invoice #5222 which was generated on 11/06/2008. This invoice is currently due on 25/06/2008.
According to our records, you currently pay with PayPal. Please submit this payment using the information below to avoid possible service interruption.
Invoice: 5222
Invoice Ammount: $119.90 USD
Invoice Due Date: 25/06/2008

================================

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