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How To Completely Remove HyperVM


As per the title, what steps are needed to remove HyperVM altogether from the server leaving just the OpenVZ or Xen kernels?


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Let me just gloss over the points about SolarVPS I think really stand out: ....

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I felt the extreme and desperate need to post my experience with Limestone Networks here with the rest of you. Please take time to review it as I find it a vital piece of information when making a decision. I normally don't post my problems here, but this time it's needed.

I have been a customer since 5/17/2008. I was able to get someone via Live Chat when I fist went to the website. I got an instant response on the phone. It all seemed great. The server was up and online within a few hours, I was pleased. The network seemed fine and I'm fairly low maintenance, so I didn't have many complaints.

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Next, they released a new server that was almost identical to the one I already had.

They both had the same amount of memory, similar cpus (both quad core), the only difference was one 750 GB drive vs RAID-1 750 GB drives. The price for my system was $249/month, while the new server was priced at like $130/m (the WHT special they just ran). I asked about a price adjustment for my server. They wouldn't do it. So, I asked if we could keep our IP addresses if we moved to another server. They couldn't do that either.

I ordered the new server and moved my customers over to it. It came time to cancel the old server, so I submitted my request for cancellation. I know they automatically bill everything, so I removed my credit cards that were on file to avoid this. I was then told I needed to give a 5 day cancellation notice as per my ToS when I signed up. Unfortunately, I didn't read the ToS close enough - my fault. Somehow they ended up removing the server and I guess they just waived the 5 day notice. I never really got any response on that (or bill for it either).

As of yesterday, I've had the new server for one month. I signed up for it on 7/30, so that'd make my next billing date 8/30. I did forget to add my credit cards back on so it could be auto charged again - my fault. However, less than 24 hours after my due date, I find my server is offline. I submitted a ticket which I will paste below. Bottom line, because I was late (not even by one day), they shut off and reformatted my server. Here's my support ticket:

---------------------------------------------------------

My server LSN-D1595 is offline due to non payment. I need it back online asap! I will add a payment option to the billing system which you can charge. Just get the server back online please. ***-***-**** if you need to reach me.

Ryan G. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 10:52 AM CDT
Hi Breck, Unfortunately your servers have been canceled for non-payment. If you wish to purchase new servers with us you can still go ahead and do so, however I am not able to return your original servers to you.

Breck B.
Posted: 08/31/2008 11:11 AM CDT
Ryan, this is completely unacceptable. I am not going to tolerate this! That server has valuble data on it that can't be recovered! I don't care what your policy is, I need that server back online immediately! If you can't make this right, I will be posting my experience on WHT. Bill me hourly if you need to. Just get it online.

Bryan P. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 01:19 PM CDT
I'm sorry, but server LSN-D1595 has already been reformatted.

Bryan P. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 02:17 PM CDT

Closed Ticket

---------------------------------------------------------

So, there we have it. My server has been reformatted because I'm a day late. I've never seen anything like this in my entire life. Money wasn't a problem - I was away and just wanted to have a good Labor Day weekend. Also, I NEVER received an invoice via email, snail mail, nor a phone call. I got no notice at all. Along with that, according to their ToS, my data should be available within 15 days of my non payment (whether or not the server is).

I do plan on taking this to court- I have several people who also had access to the server who are interested in a lawsuit.

If slow responses, being blacklisted on spam databases, and being reformatted if you are under 24 hours late is okay with you - I'd really recommend Limesone Networks! They give you a great feeling like nobody cares about you. I'm not sure why a company would invest so much money in advertising, if they really aren't serious about keeping the customers that they get. This has been the worst day of my life. I hope all of you can get something from this and learn to stay away from companies like Limestone. I definately have learned my lesson the hard way.

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Here is the Reply of the Sys Admin

Dear Customer,

I am sorry. We are not able to resolve the File Does Not Exist errors for you. You have to do it own.

The unique errors that you have today for Apache are as follows:

client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /w00tw00t.at.ISC.SANS.DFind
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PHP Fatal error: Call to a member function get() on a non-object in /home/technob2/public_html/wp-includes/cache.php on line 93, referer:
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PHP Fatal error: Call to a member function get() on a non-object in /home/technob2/public_html/wp-includes/cache.php on line 93, referer:
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request failed: error reading the headers

I would advise that you resolve as many of these errors as you are able.

As to what caused the load on your server, I can't say. There is nothing in your logs to indicate the source of the problem. During the 1PM period when your server overloaded last there were only 29 errors in Apache. The errors that occurred during this time would not cause excessive load.

I have installed a script to monitor your server. If this load issue occurs again within one week or before your next reboot, whichever comes first, we should be able to determine the source from the script's logs in /var/log/sys-snap.sh.

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