Completely Removing Site

Apr 29, 2008

I've removed a website from my server, terminated the account, removed all files. But when you go to the domain name, you get the "Great Success ! Apache is working on your cPanel® and WHM™ Server" page. I dont want even that. I want nothing to come up.

I want it to appear as if the domain/server never existed and show up as a 404 or whatever (this was a forced remove). Is there any way to do this? is there something I didnt do? Or am I stuck since the domain is still pointed at my server.

I've tried to give the hint (move), but it hasnt worked, so I have a feeling I'm going to get questions about this new issue. It's a church related group (even thought theyve been warned this was coming), so its hard to be an AHole, but they need to go.

I just want it to come up as if it never existed on my server, if possible.

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[url]

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Let me just gloss over the points about SolarVPS I think really stand out: ....

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I felt the extreme and desperate need to post my experience with Limestone Networks here with the rest of you. Please take time to review it as I find it a vital piece of information when making a decision. I normally don't post my problems here, but this time it's needed.

I have been a customer since 5/17/2008. I was able to get someone via Live Chat when I fist went to the website. I got an instant response on the phone. It all seemed great. The server was up and online within a few hours, I was pleased. The network seemed fine and I'm fairly low maintenance, so I didn't have many complaints.

After having the account for a while, we started getting blacklisted on spam lists. I would submit tickets to see if they could work to get us removed. Typically support tickets where answered fairly slowly - I'd see a response time of a day or two. I didn't complain as I can accept things fairly well.

Next, they released a new server that was almost identical to the one I already had.

They both had the same amount of memory, similar cpus (both quad core), the only difference was one 750 GB drive vs RAID-1 750 GB drives. The price for my system was $249/month, while the new server was priced at like $130/m (the WHT special they just ran). I asked about a price adjustment for my server. They wouldn't do it. So, I asked if we could keep our IP addresses if we moved to another server. They couldn't do that either.

I ordered the new server and moved my customers over to it. It came time to cancel the old server, so I submitted my request for cancellation. I know they automatically bill everything, so I removed my credit cards that were on file to avoid this. I was then told I needed to give a 5 day cancellation notice as per my ToS when I signed up. Unfortunately, I didn't read the ToS close enough - my fault. Somehow they ended up removing the server and I guess they just waived the 5 day notice. I never really got any response on that (or bill for it either).

As of yesterday, I've had the new server for one month. I signed up for it on 7/30, so that'd make my next billing date 8/30. I did forget to add my credit cards back on so it could be auto charged again - my fault. However, less than 24 hours after my due date, I find my server is offline. I submitted a ticket which I will paste below. Bottom line, because I was late (not even by one day), they shut off and reformatted my server. Here's my support ticket:

---------------------------------------------------------

My server LSN-D1595 is offline due to non payment. I need it back online asap! I will add a payment option to the billing system which you can charge. Just get the server back online please. ***-***-**** if you need to reach me.

Ryan G. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 10:52 AM CDT
Hi Breck, Unfortunately your servers have been canceled for non-payment. If you wish to purchase new servers with us you can still go ahead and do so, however I am not able to return your original servers to you.

Breck B.
Posted: 08/31/2008 11:11 AM CDT
Ryan, this is completely unacceptable. I am not going to tolerate this! That server has valuble data on it that can't be recovered! I don't care what your policy is, I need that server back online immediately! If you can't make this right, I will be posting my experience on WHT. Bill me hourly if you need to. Just get it online.

Bryan P. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 01:19 PM CDT
I'm sorry, but server LSN-D1595 has already been reformatted.

Bryan P. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 02:17 PM CDT

Closed Ticket

---------------------------------------------------------

So, there we have it. My server has been reformatted because I'm a day late. I've never seen anything like this in my entire life. Money wasn't a problem - I was away and just wanted to have a good Labor Day weekend. Also, I NEVER received an invoice via email, snail mail, nor a phone call. I got no notice at all. Along with that, according to their ToS, my data should be available within 15 days of my non payment (whether or not the server is).

I do plan on taking this to court- I have several people who also had access to the server who are interested in a lawsuit.

If slow responses, being blacklisted on spam databases, and being reformatted if you are under 24 hours late is okay with you - I'd really recommend Limesone Networks! They give you a great feeling like nobody cares about you. I'm not sure why a company would invest so much money in advertising, if they really aren't serious about keeping the customers that they get. This has been the worst day of my life. I hope all of you can get something from this and learn to stay away from companies like Limestone. I definately have learned my lesson the hard way.

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here is the last lines of the log file (in /var/log/plesk/PMM/backup-2015-01-20-20-46-02-824)

[2015-01-20 21:33:53.108|18485] INFO: ENV[LANG]=en_US.UTF-8
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[Code] ....

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1.
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2.
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Code:
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This is a plain RH box, virtual host is configured at httpd.conf in this way:

Code:
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ServerAlias www.mysite.com
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Options FollowSymLinks
AllowOverride All
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Allow from all
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