HostV Load

Unfortunately the original thread has been closed, so I can't post this in there, but I feel an update should be posted, because people do watch this forum for information about various hosts, and the previous thread may well influence their decision. Original thread can be found at [url].

The bottom line is that the original issue has now been resolved, and it's been resolved well. Harry (Cirtex support) spent quite some time on Thursday monitoring the issue, identifying the problem, and fixing it, so that, on Friday, the problem was gone. Permanently by the look of it. We did have a couple of instances of slowness/high load through the day, but nothing of any consequence.

Unfortunately, Cirtex/HostV did make the same mistake that so many hosting/internet providers make, which was to assume that the customer's "Critical" rating meant the problem could be addressed at leisure with an inadequate response (ie. I report "problem occurs at 01:20 and lasts 2 hours every day", I get a response 4 hours later saying "it's ok now, job closed"), and to assume that the customer really has no idea what they're talking about.

It was only when I kicked up a stink that I received anything approaching an adequate level of support, and I felt that I had to maintain that stink until the problem was fixed. Which is REALLY irritating, because that causes everyone stress, and I have better things to do with my time than maintain a high level of indignation.

It's important to say, though, that this is NOT specific to HostV/Cirtex, which is why I'm sticking with them, rather than going elsewhere.

I've experienced it elsewhere, and I've probably even been responsible for causing it when I worked support a few years ago. The fact is that 95% of the time, it IS the customer's fault, and "critical" just means "I don't know what a GIF is and I *want* to know now!", but just as food for thought, it would be so much nicer for everyone if that didn't happen. Seriously, I don't like having to behave like a jerk to get some attention, but it's become a necessary evil.