The company to delete our server without prior warning or alert is to
After the deletion "and not before deletion" says that the reason the server's request to get the money back and that did not happen at all!
Statements of account do not work with! May have been deleted from their
We call back-up copy of the server do not want to give us!
I have lost my website due to the negligence of this company
My position is now after the loss of everything!
I would like to ask for any information you can share about the company called hostV (www.hostv.com) and their VPS deals in particular. I would like to know if the company is worthy of dealing with.
View 5 Replies View RelatedI thought it was time to post a review about Cirtex and their brother Company HostV.
At first I was at Cirtex with a shared plan. The first month all was ok, reliability ok, speed ok. Then it all went downhill. All sorts of problems started appearing, lots of customers were complaining at the time, anyway they offered to change servers. I switched servers and all was ok again. For a few months. Then they decided to change my server without notifying me. And guess what, everything started breaking again... Downtime, downtime and then some more downtime. After a lot of complaining things sorted out a bit, not 100% ok but on the verge of acceptable... Then I received an abuse notification. I run a vBulletin site that of course uses resources on the server, more than a static website. The forum is active but small. About 300 registered users with 7-15 users online at the same time. Nothing too "heavy" in my book...
Anyway, they said I had to transfer my account to a VPS or a Dedicated server. At the time they had a very nice offer for their VPS plans (50% off) so I thought to give it a try. I thought "Hell, I had problems with the shared plan, their VPS should be ok". How wrong was I.......
The VPS keeps crashing, they have a Virtuozo panel and WHM to manage the server, almost daily the site is down so I have to go in Virtuozo and restart the server. WHM doesn't work when this happens. After restart all is ok.
I am having trouble configuring the DNS for this server, this is a managed VPS so they have to help me fix it. But no, people still have problem accessing the site. Some can access the site in the morning and not in the afternoon. Some users told me that when they can't access it as www.mydomain.com, if they go at mydomain.com (minus the www) it is working. This all seemed odd to me and I thought it must had been an error in the user's computer configuration. But then I confirmed these problems cause these happened to me as well (for 3 different ISPs, 2 locations and various computers).
Oh yes, and their support? My god, childish to say the least! You tell them that the server's url does not resolve to an IP address and they tell you to send them a tracert! If somenone knows how to tracert something that does not resolve please tell me, I'd like to know!
Let me add the latest support ticket I had with them so that you can see the problems I'm having...: ....
Unfortunately the original thread has been closed, so I can't post this in there, but I feel an update should be posted, because people do watch this forum for information about various hosts, and the previous thread may well influence their decision. Original thread can be found at [url].
The bottom line is that the original issue has now been resolved, and it's been resolved well. Harry (Cirtex support) spent quite some time on Thursday monitoring the issue, identifying the problem, and fixing it, so that, on Friday, the problem was gone. Permanently by the look of it. We did have a couple of instances of slowness/high load through the day, but nothing of any consequence.
Unfortunately, Cirtex/HostV did make the same mistake that so many hosting/internet providers make, which was to assume that the customer's "Critical" rating meant the problem could be addressed at leisure with an inadequate response (ie. I report "problem occurs at 01:20 and lasts 2 hours every day", I get a response 4 hours later saying "it's ok now, job closed"), and to assume that the customer really has no idea what they're talking about.
It was only when I kicked up a stink that I received anything approaching an adequate level of support, and I felt that I had to maintain that stink until the problem was fixed. Which is REALLY irritating, because that causes everyone stress, and I have better things to do with my time than maintain a high level of indignation.
It's important to say, though, that this is NOT specific to HostV/Cirtex, which is why I'm sticking with them, rather than going elsewhere.
I've experienced it elsewhere, and I've probably even been responsible for causing it when I worked support a few years ago. The fact is that 95% of the time, it IS the customer's fault, and "critical" just means "I don't know what a GIF is and I *want* to know now!", but just as food for thought, it would be so much nicer for everyone if that didn't happen. Seriously, I don't like having to behave like a jerk to get some attention, but it's become a necessary evil.
It takes a lot for me to be impressed, but HostV has done just that.
I migrated my site over a month ago to a new VPS plan. Up until then I was residing on a FFmpeg shared hosting plan(A company here) which was terrible(up, down, impossible slow access, huge memory usage).
My support tickets at HostV have been answered within hours regardless of when I have created them. They have fixed some of my own screw ups without hesitation and in great time and even installed some apache modules for me. My sites load faster then google now a days.
I run two streaming video sites, a few medium size forums and a couple wordpress blogs.
My bandwidth over the past month has been higher then ever thanks to the reliable service of the FFmpeg enabled VPS. 750 gb later I could not be more impressed.
So, if anyone is considering making a switch to a VPS anytime soon look at HostV's plans. They have far succeeded any expectation I had going in considering what I am paying.
they provide a backup service through virtuozo that does not use your own disk space for free
Can you please offer your ideas which type of plan is to be better chosen for a video sharing site www.cirtexhosting.com/shared.shtml or www.hostv.com/virtual.shtml, they both offer this feature, so what would be a better solution if I'm still quite unsure about the number of the visitors to the site?
View 4 Replies View RelatedI would like to share with guys the experience I had with Hostv over past 7 days.
After signing up I got some email configuration problem on server side, but I haven't changed a thing on that section. I couldn't send or receive emails for like two days, contacted the support, didn't a reply till 12 hours later (ok maybe that's because it was Saturday ). After about 10 emails going forward and back they then found out the problem was caused by some misconfiguration on mail server, which I haven't NOT touched after I signup. Come on, I thought I purchased a VPS server not a $2.99 shared!. So basically I wasted two days on this email problem! After that I thought ok I can a have break now... but no there's more. The server goes down AT LEAST once a day, and when it's down, everything is DOWN, including the WHM and Virtuozzo. To sum it all up, I have not had a peaceful day since I joined them! Oh and by the way, my server is still down as I'm writing this! and has been so in about 1 hour now!
customer of HostV's VPS hosting, and for the past 3 days, at almost exactly 01:20 GMT, CPU load jumps from an average of about 0.10 to 2.5+, stays there for over an hour, then drops back down.
During this time, there are NO processes on my virtual server using any significant amount of CPU time, memory, or IO. No cron jobs are running on my server, etc.
Note the output from 'uptime' below (I was monitoring it waiting for the problem to occur, which it did at exactly the time I expected):
00:32:05 up 22:01, 2 users, load average: 0.09, 0.11, 0.08
00:32:07 up 22:01, 2 users, load average: 0.08, 0.11, 0.08
01:09:49 up 22:39, 2 users, load average: 0.06, 0.03, 0.00
01:10:03 up 22:39, 2 users, load average: 0.05, 0.03, 0.00
01:19:26 up 22:48, 2 users, load average: 0.46, 0.16, 0.04
01:20:42 up 22:50, 2 users, load average: 1.53, 0.55, 0.18
01:21:39 up 22:51, 2 users, load average: 1.40, 0.67, 0.24
01:46:04 up 23:15, 2 users, load average: 3.06, 2.02, 1.52
Also note output from 'top', taken when load average was at 3.06 shown on the last line above:
Cpu(s): 0.1% us, 0.0% sy, 0.0% ni, 91.0% id, 9.0% wa, 0.0% hi, 0.0% si
My cpu usage is very low (0.1%) but wait time is at 9.0%, and I've seen this go as high as 70% during these times.
So, basically, there is a problem that exists on the host node somewhere that is causing my site to become effectively unresponsive (page load 20 seconds+ - measured), and it happens every single day at the same time.
So, why am I posting it here instead of logging a trouble ticket? I have logged a trouble ticket, but when I encountered the problem yesterday, despite logging it as "CRITICAL", I had to wait nearly 5 hours for a response, which effectively said not much beyond "we noticed the problem and fixed it and we're monitoring it". So I don't have a lot of faith that today's response will be any better.
I moved to HostV because of similar problems I was encountering with shared hosting, and was assured before signing up that the kind of problem I'm seeing doesn't happen. So now I'm outlaying more than 10 times the cost for almost exactly the same problems and a similarly unhelpful response to it.
By publicly posting the problem, I would hope that someone at HostV will ensure the problem is addressed PROPERLY, rather than bandaided again, and that hopefully we will all be able to see just how good HostV's support CAN be (as evidenced in another similar post).
I await HostV/Cirtex's response.
As shown in the uptime information about, server uptime is 23:15, because I rebooted the virtual server yesterday to see if that helped. It didn't. In fact, it took over 20 minutes for the server to come back up, which is why I'm not going to do it again.