HostV Daily Load

customer of HostV's VPS hosting, and for the past 3 days, at almost exactly 01:20 GMT, CPU load jumps from an average of about 0.10 to 2.5+, stays there for over an hour, then drops back down.

During this time, there are NO processes on my virtual server using any significant amount of CPU time, memory, or IO. No cron jobs are running on my server, etc.

Note the output from 'uptime' below (I was monitoring it waiting for the problem to occur, which it did at exactly the time I expected):

00:32:05 up 22:01, 2 users, load average: 0.09, 0.11, 0.08
00:32:07 up 22:01, 2 users, load average: 0.08, 0.11, 0.08
01:09:49 up 22:39, 2 users, load average: 0.06, 0.03, 0.00
01:10:03 up 22:39, 2 users, load average: 0.05, 0.03, 0.00
01:19:26 up 22:48, 2 users, load average: 0.46, 0.16, 0.04
01:20:42 up 22:50, 2 users, load average: 1.53, 0.55, 0.18
01:21:39 up 22:51, 2 users, load average: 1.40, 0.67, 0.24
01:46:04 up 23:15, 2 users, load average: 3.06, 2.02, 1.52

Also note output from 'top', taken when load average was at 3.06 shown on the last line above:

Cpu(s): 0.1% us, 0.0% sy, 0.0% ni, 91.0% id, 9.0% wa, 0.0% hi, 0.0% si

My cpu usage is very low (0.1%) but wait time is at 9.0%, and I've seen this go as high as 70% during these times.

So, basically, there is a problem that exists on the host node somewhere that is causing my site to become effectively unresponsive (page load 20 seconds+ - measured), and it happens every single day at the same time.

So, why am I posting it here instead of logging a trouble ticket? I have logged a trouble ticket, but when I encountered the problem yesterday, despite logging it as "CRITICAL", I had to wait nearly 5 hours for a response, which effectively said not much beyond "we noticed the problem and fixed it and we're monitoring it". So I don't have a lot of faith that today's response will be any better.

I moved to HostV because of similar problems I was encountering with shared hosting, and was assured before signing up that the kind of problem I'm seeing doesn't happen. So now I'm outlaying more than 10 times the cost for almost exactly the same problems and a similarly unhelpful response to it.

By publicly posting the problem, I would hope that someone at HostV will ensure the problem is addressed PROPERLY, rather than bandaided again, and that hopefully we will all be able to see just how good HostV's support CAN be (as evidenced in another similar post).

I await HostV/Cirtex's response.

As shown in the uptime information about, server uptime is 23:15, because I rebooted the virtual server yesterday to see if that helped. It didn't. In fact, it took over 20 minutes for the server to come back up, which is why I'm not going to do it again.