Giga-hosting / Giga-international Sluggish Support

Feb 29, 2008

We have a big problem with Giga-international: thay have a sluggish customer/technical support.

at the contratation, they show a sluggish assembly team from the beggining. yeah, they say 'from 3 to 7 days to setup'... they take 12 days to setup because 'half of their staff is in illness'. ok, we are humans... the humans catch ills, after all...

2 weeks after, the server need a reboot. we try to enter in the 'instant reboot area' (yeah, we contract it), and the 'instant reboot area' IS OFFLINE WTF?. we send an email. they take 2 hours to info us that around 3 months ago they change the instant reboot sistem to a new IP/site, and (again) around 3 months we did receive the email. WE ARE NEW CUSTOMERS, ONLY 2 WEEKS WITH YOU... ok,ok... no probs... instant reboot... take it easy man... the problem is resolved, no probs...

2 weeks after that, we need change the OS from Debian4 to Windows2003. we send an email to Giga, and they info to us that the change don't take longer of 24h if is only install the OS. the upgrade to windows cost a bit, of course (60 guest remember), we pay trought paypal, advertise to our customers that the server will be have a downtime of 2-3 days, down the server, and issue the ticket to giga...
3 days after, we have the server down, the customers are in rage, and giga DON'T TOUCH OUR SERVER AT ALL...

as i say, sluggish support... every problem show, Giga shows their sluggish response time and ignores the customer (yeah, that is ME)...

if any of the members of giga Staff read this, and want to resolve this issue, i will be happy to cooperate. i have mails probing all the above.

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Giga-international Support

Jun 4, 2008

I have a shared hosting plan with giga-international since October 07 already 8 months.
Im using it for my web gallery , address book personal use. Using 1.5 GB and 500 MB transfer per month. I mean I am very reasonable and not demanding user. I had a several problems with the support. I was not getting upset cause its not a business website, but the recent one just turn the page. I dont thing anybody would like to run his business site in this conditions.

Few facts first:

- No CC payment option, just PayPal even though the FAQ page says there is.

- No other option but annual payment

- There is no such option to use your own domain name you need to use the free one and add your own for 1 eur /mont additionally

- Never bother to call the phone on the webpage they are too busy to answer.

- I suspect one man support

- the time for the answer from support is proportional to the complexity of your problem sometimes you dont get answer at all.

- I have had a problems almost every month website not loading, SQL server down,
CPanel errors

- dont bother to ask for anything complex like SSL certificates, DNS entries or why my website is down youll probably will get the support more confused than they are.

What actually turned the page for me was: they were migrating my space from one server to another, they finished in 2 days, but my add-on domains were still pointing to the old location. They fixed it. And this was next, Ill just copy the correspondence: ....

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Giga-international.com ..

Oct 1, 2009

A few days ago i ordered server. Everything worked even one week. Then did not go up the password to the server. I asked to reset my password. Then they without my permission reinstalled the OS and thus deleted all my very important documents. OS installed so now I can not do anything on the server. Tech support is silent for a second day. I do not advise order servers from this DC

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Have You Used Giga-international?

Oct 22, 2008

I like their prices, let me know if you used them and how they are.

How much bandwidth can I use with their unmetered bandwidth?

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Giga-International Review?

Apr 13, 2009

Just wondering if anyone has used or currently owns a server with Giga-International? i am seeking advice as to if they good?

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Happy With Giga-International

Nov 5, 2009

We have about 4 colocated server and more than 10 rented dedicated server in giga-international.com in about 2 years.

We really like doing business dealings with giga-international too.

Good business and more and more in the further with giga-international is our heartily idea.

Its very recommend datacenter in europe.

We are very happy to use giga-international.com services.

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Giga-international.com - 3 Day Review

Oct 18, 2009

Just wanted to stop by and make a quick review for Giga-international.com

I ordered my webhosting package at Giga-international this friday, the account was set up pretty fast and everything seemed great, but my website was offline the whole saturday because of some customer "causing problem" the support said. It took the support a fully 24 hours to get the server running again.

When i wanted to bail out and get another provider they refused to send me a refund, im stuck with Giga-international for year, great!

The server went down again today and thats why i'm writing this review.

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Happy With Giga-International

Oct 14, 2009

i want to post my experience with giga-international.

A month ago i was looking for a dedicated server to start a gaming community, at first i was looking for something cheap and simple, just for start and check how it was going until i get a better server.

Well, my first server with they was a Pentium 4, i've sent the payment on a saturday so i didn't expect an answer until the monday, and since they say at the website that usually takes 1-3 days to setup the server, i dont care too much about the time.

My surprise was, the monday at 7:52 GMT +1 i receive an email confirming the receipt of the payment, all ok, so i was like, ok, i must wait 3 days.

But no, 2 hours later another mail was at my gmail account with my login data, they had the server up and running in 2 hours when they say in the website that may take 1-3 days to complete the setup, that was a VERY nice start.

Since my gameservers was a huge succes, i have bough the server package with the Core 2 Quad Q6600 and 8GB of ram, same as above, they receive the payment and 2 hours later i was configuring my server.

Actually i host 4 Team Fortress 2 gameservers with 32 slots each, this morning with all the servers full the netgrap was reporting a 1-1.5mb/s continue data transfer rate and the servers running so fine.

The support team was very helpful, when i was thinking to get the quad server they have helped me about the SO choice mainly due the ram.

Also their Windows License offer is awesome, you dont pay the first 3 months of the Windows license, only a little setup fee (14 for W2008 Web)

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Giga-International Review...

May 4, 2009

I was once a user in here - prior to the hacking that occurred in which the DB got wiped, so was a lurker for the time being and I currently am a registered user of 10+ dedicated servers from 10 different providers in here, so I am definitely NOT someone who registered for 1 dedi and then complained and bitched like a little girl. My threshold of tolerance extends probably most far beyond a lot of people in here and the average of customers for dedicated servers.

I've ones again created a new user - this time for the purpose of giving Giga-International a review. Yes; we mostly hear about bad reviews, but they're definitely BAD news.

So here's the timeline;

I read about their "great" offer on this forum under the Dedicated Server Hosting.

Thought; why not - I'll give the .DE guys a chance (remember I have servers located in .NL & UK) to earn some of my hard-earned $$$.

So after signing up, filling out the blanks & giving the instant payment (like I usually do without considering whether it is worth 129.99 EUR) I wait for my server.

I had previously read that their servers could take a while to get up; surprisingly mine wasn't, so happy I was. This happiness turned out to be short as I discovered their HDD they had supplied me was FAULTY - NOT running @ 7200 RPM for a SATA HDD. I/we (my tech team) contacted Giga-International regarding this matter. They promised they would look into it. So they did, but nothing happened. After NUMEROUS emails of an update of what was going on, it finally got fixed. Time to fix a f*cking HDD: 10 days.

So thought; ok, I'll hope it runs smooth from then on. It did for --7-- days UNTIL they had to "relocate" to a more powerful, fancy, <insert words>, datacenter which would double my routing and speed worldwide to cloud nine. "YAR!". Remember 17 days has now gone by, they relocated, in which they promised MY server would be up within 5-7 hours.

HA! Try 5-7 days instead. So after bugging and bitching like a little schoolgirl that has lost 129.99 EUR for 17 days of downtime in total, my server finally went up again. Prior to the bitching and whining THEY had the AUDACITY to send me billing emails of "risk of suspension - pay within 5 days" bollocks.

17-18 days of downtime, 7 days of "perfect" uptime.

I'm sure I can find alternatives to their service in here which is far from as diabolic as what was offered.

I kindly asked for a discount for the following month (May), but has yet to receive a reply from them.

Conclusion: Giga is quick on the billing and very slow on the support. They may be the biggest provider in Germany, but help me God Germans must be the most patient human beings walking this earth then...While getting ripped off; full price! Their routing is as average; nothing I'd pay 129.99 EUR/mo for a little over a week of uptime.

Final word to Giga: Kindly go do one or fix up and look sharp.

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Giga-international - Anyone Have Experience With Them

Jan 14, 2009

Currently have BurstNet dedicated server which is running flawlessly but i'm looking for a 2nd dedicated server for backup. Anyone use giga-international or superbhosting before?

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Giga-International.com DNS Failure

Nov 3, 2009

I am facing problems with 4 of my servers

They cannot resolved hostname DNS

For example

[root@rbi0403 ~]# ping www.google.com
ping: unknown host www.google.com
[root@rbi0403 ~]#

[root@rbi0407 ~]# ping www.google.com
[root@rbi0407 ~]# traceroute www.google.com
www.google.com: Temporary failure in name resolution
[root@rbi0407 ~]#

[root@rbi0407 ~]# traceroute 209.85.129.147
traceroute to 209.85.129.147 (209.85.129.147), 30 hops max, 40 byte packets
Unable to look up 91.194.90.1: Temporary failure in name resolution
1 91.194.90.1 0.219 ms 1.270 ms 0.197 ms
Unable to look up 93.104.204.33: Temporary failure in name resolution
2 93.104.204.33 0.722 ms 1.703 ms 0.666 ms
Unable to look up 212.18.6.110: Temporary failure in name resolution
3 212.18.6.110 0.637 ms 0.657 ms 1.110 ms
Unable to look up 194.59.190.61: Temporary failure in name resolution
4 194.59.190.61 70.601 ms 69.473 ms 62.710 ms
Unable to look up 66.249.94.86: Temporary failure in name resolution
Unable to look up 66.249.94.88: Temporary failure in name resolution
5 66.249.94.86 2.048 ms 1.984 ms 66.249.94.88 0.705 ms
Unable to look up 209.85.248.249: Temporary failure in name resolution
Unable to look up 72.14.233.107: Temporary failure in name resolution
6 209.85.248.249 9.087 ms 72.14.233.107 9.363 ms 9.954 ms
Unable to look up 72.14.232.203: Temporary failure in name resolution
Unable to look up 72.14.232.165: Temporary failure in name resolution
7 72.14.232.203 8.672 ms 8.370 ms 72.14.232.165 10.434 ms
Unable to look up 72.14.239.170: Temporary failure in name resolution
Unable to look up 72.14.233.210: Temporary failure in name resolution
8 72.14.239.170 14.446 ms 72.14.233.210 12.574 ms 9.609 ms
Unable to look up 209.85.129.147: Temporary failure in name resolution
9 209.85.129.147 10.858 ms 10.048 ms 11.172 ms

[root@rbi0405 ~]# traceroute www.google.com
www.google.com: Temporary failure in name resolution
[root@rbi0405 ~]#

[root@rbi0381 ~]# ping www.google.com
ping: unknown host www.google.com
[root@rbi0381 ~]#

The DNS ip still can be ping if i changed the hostname into numeric ip address

root@rbi0407 ~]# ping 209.85.129.147
PING 209.85.129.147 (209.85.129.147) 56(84) bytes of data.
64 bytes from 209.85.129.147: icmp_seq=1 ttl=55 time=9.56 ms
64 bytes from 209.85.129.147: icmp_seq=2 ttl=55 time=10.7 ms
64 bytes from 209.85.129.147: icmp_seq=3 ttl=55 time=9.79 ms
64 bytes from 209.85.129.147: icmp_seq=4 ttl=55 time=8.05 ms

--- 209.85.129.147 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 8.055/9.541/10.752/0.966 ms
[root@rbi0407 ~]#

However one of my server and still working on nicely with no problems

[root@rbi0419 ~]# ping www.google.com
PING www.l.google.com (209.85.129.103) 56(84) bytes of data.
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=1 ttl=55 time=8.26 ms
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=2 ttl=55 time=9.48 ms
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=3 ttl=55 time=8.05 ms

--- www.l.google.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 1999ms
rtt min/avg/max/mdev = 8.059/8.600/9.480/0.632 ms

[root@rbi0419 ~]# traceroute www.google.com
traceroute to www.google.com (209.85.129.147), 30 hops max, 40 byte packets
1 gw.giga-dns.com (91.194.90.1) 0.323 ms 0.330 ms 0.396 ms
2 host-93-104-204-33.customer.m-online.net (93.104.204.33) 0.692 ms 0.789 ms 0.887 ms
3 ge-1-3-0.rt-inxs.m-online.net (212.18.6.110) 0.756 ms 0.830 ms 0.892 ms
4 inxs.google.com (194.59.190.61) 0.734 ms 0.746 ms 0.777 ms
5 66.249.94.88 (66.249.94.88) 0.740 ms 0.769 ms 0.663 ms
6 209.85.248.249 (209.85.248.249) 8.029 ms 7.998 ms 8.144 ms
7 72.14.232.201 (72.14.232.201) 20.406 ms 20.459 ms 20.498 ms
8 72.14.239.170 (72.14.239.170) 9.985 ms 72.14.233.210 (72.14.233.210) 9.721 ms 9.712 ms
9 fk-in-f147.1e100.net (209.85.129.147) 9.556 ms 9.277 ms 8.074 ms
[root@rbi0419 ~]#

Anyway ticket has been issued to them and still waiting for reply.

Just curious if anybody else face the same problems as i didn't not play around with my DNS servers at all.

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Anyone Happy With Giga-International.com

Apr 8, 2008

I see lots of bad reviews of Giga-International.

Is there anyone out there who are happy with their service, and can recommend them?

Or is it all just bad?

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Stay Away From Giga-International

Mar 18, 2008

I recently purchased a server from them and You will NOT get the same speeds from your server that you will get with their test file server.

Before i bought the server i tested their speeds with the file they gave me at different times of the day for 2 days and it consistently obtained speeds around 70 to 100 kbps. As of right now I only get 35 kbps. I mean i guess its not false advertising as they dont gaurentee their bandwidth but it seems like bad business practice to me.

Also their customer support is very good BEFORE you purchase a server. I complained about the speed and no one has bothered to respond to me.

Its funny though because before i bought the server they replied to my questions on the same day.

I am trying to code a small download manager for my site to help speeds while keeping my files safe from hotlinking but its alot of trouble and I regret not going with another provider. If it doesnt work the way i want its just money down the drain.

I saw some people saying good things about Giga but if you dont want to take a chance with your money go somewhere else.

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How Giga International Ruined My Business

Oct 22, 2009

I was running a webhosting business, now I'm almost ruined because of Giga International.

I will expose all the details, in order to see how things evolved.

I have purchased dedicated server 3 months ago. After a month, I had flood problems, the server was down for couple minutes, the other day for hours. The support from their site asked for EUR 50 for managed service, which I have paid monthly. Here is their offer of managed service:

Quote:

We are offering a special package, that includes the following services:

- 24/7 Server Monitoring (5 minute interval) with Reboot
- System / hardware optimization
- Software installation and configuration
- Emergency Problem Resolution
- Unlimited admin hours and tickets
- Proactive security patching
- Kernel upgrades
- Ongoing OS / Control Panel updates
- Remote backups

That package is available for the following operating system:

- Redhat, Fedora, CentOS, Debian, Slackware, Gentoo, SuSe, Mandrake
- FreeBSD, OpenBSD, NetBSD, all Windows Operating Systems
- Sun Solaris

This upgrade is called 'Managed Server' and costs a monthly fee of 49.99 EUR.
If you are not able to control the connections to your server by yourself,
than I suggest you to consider getting this upgrade.
EndQuote

After that, the server was up for a month, they modified csf and it was all fine. Last week, someone hacked the server, erased the database completely. I have announced managed service, they didn't had any remote backup, I had to restore from a 3 days old backup all the users and databases. Two days ago someone hacked the server again, erased all the data, server down.

I have contacted them again, I have waited for more than 12 hours, no success, they didn't recovered a thing. Me and my admin, reinstalled all via ssh, uploaded over 50 GB of user files from a remote office backup, and after 16 hours of work and waiting, the server was up again. Today, at the same time: 11 AM, the hacker entered into the server, changed root password, erased home directory and operating system library, making the server unusable. Now, after 9 hours of calling managed service, messaging them with more than 50 emails, the server is still in rescue mode, no one except me and the admin on it, no load, they are all home.

I'm asking: where are the promised services? they never did any remote backup, any verification from 5 to 5 minutes, I have always announce them about problems; where is Emergency problem resolution? Over 120 clients hosted on the server, including my webpage are down for 9 hours, 2 days ago for more than 24 hours, I'm desperated, Giga International doesn't answer to the phone anymore, the server is still in rescue mode without kernel, without boot partition. I have sent them emails, no replies, I'm a beginner in linux but I know how to reinstall an OS and put back the server online, but I cannot do that from a rescue mode, via ssh.

So, maybe someone from giga international will read that and take measures, otherwise I will try my best to notify people about their bad services.

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