We have a big problem with Giga-international: thay have a sluggish customer/technical support.
at the contratation, they show a sluggish assembly team from the beggining. yeah, they say 'from 3 to 7 days to setup'... they take 12 days to setup because 'half of their staff is in illness'. ok, we are humans... the humans catch ills, after all...
2 weeks after, the server need a reboot. we try to enter in the 'instant reboot area' (yeah, we contract it), and the 'instant reboot area' IS OFFLINE ¿WTF?. we send an email. they take 2 hours to info us that around 3 months ago they change the instant reboot sistem to a new IP/site, and (again) around 3 months we did receive the email. WE ARE NEW CUSTOMERS, ONLY 2 WEEKS WITH YOU... ok,ok... no probs... instant reboot... take it easy man... the problem is resolved, no probs...
2 weeks after that, we need change the OS from Debian4 to Windows2003. we send an email to Giga, and they info to us that the change don't take longer of 24h if is only install the OS. the upgrade to windows cost a bit, of course (60€ guest remember), we pay trought paypal, advertise to our customers that the server will be have a downtime of 2-3 days, down the server, and issue the ticket to giga... 3 days after, we have the server down, the customers are in rage, and giga DON'T TOUCH OUR SERVER AT ALL...
as i say, sluggish support... every problem show, Giga shows their sluggish response time and ignores the customer (yeah, that is ME)...
if any of the members of giga Staff read this, and want to resolve this issue, i will be happy to cooperate. i have mails probing all the above.
A few days ago i ordered server. Everything worked even one week. Then did not go up the password to the server. I asked to reset my password. Then they without my permission reinstalled the OS and thus deleted all my very important documents. OS installed so now I can not do anything on the server. Tech support is silent for a second day. I do not advise order servers from this DC
Just wanted to stop by and make a quick review for Giga-international.com
I ordered my webhosting package at Giga-international this friday, the account was set up pretty fast and everything seemed great, but my website was offline the whole saturday because of some customer "causing problem" the support said. It took the support a fully 24 hours to get the server running again.
When i wanted to bail out and get another provider they refused to send me a refund, im stuck with Giga-international for year, great!
The server went down again today and thats why i'm writing this review.
i want to post my experience with giga-international.
A month ago i was looking for a dedicated server to start a gaming community, at first i was looking for something cheap and simple, just for start and check how it was going until i get a better server.
Well, my first server with they was a Pentium 4, i've sent the payment on a saturday so i didn't expect an answer until the monday, and since they say at the website that usually takes 1-3 days to setup the server, i dont care too much about the time.
My surprise was, the monday at 7:52 GMT +1 i receive an email confirming the receipt of the payment, all ok, so i was like, ok, i must wait 3 days.
But no, 2 hours later another mail was at my gmail account with my login data, they had the server up and running in 2 hours when they say in the website that may take 1-3 days to complete the setup, that was a VERY nice start.
Since my gameservers was a huge succes, i have bough the server package with the Core 2 Quad Q6600 and 8GB of ram, same as above, they receive the payment and 2 hours later i was configuring my server.
Actually i host 4 Team Fortress 2 gameservers with 32 slots each, this morning with all the servers full the netgrap was reporting a 1-1.5mb/s continue data transfer rate and the servers running so fine.
The support team was very helpful, when i was thinking to get the quad server they have helped me about the SO choice mainly due the ram.
Also their Windows License offer is awesome, you dont pay the first 3 months of the Windows license, only a little setup fee (14€ for W2008 Web)
I was once a user in here - prior to the hacking that occurred in which the DB got wiped, so was a lurker for the time being and I currently am a registered user of 10+ dedicated servers from 10 different providers in here, so I am definitely NOT someone who registered for 1 dedi and then complained and bitched like a little girl. My threshold of tolerance extends probably most far beyond a lot of people in here and the average of customers for dedicated servers.
I've ones again created a new user - this time for the purpose of giving Giga-International a review. Yes; we mostly hear about bad reviews, but they're definitely BAD news.
So here's the timeline;
I read about their "great" offer on this forum under the Dedicated Server Hosting.
Thought; why not - I'll give the .DE guys a chance (remember I have servers located in .NL & UK) to earn some of my hard-earned $$$.
So after signing up, filling out the blanks & giving the instant payment (like I usually do without considering whether it is worth 129.99 EUR) I wait for my server.
I had previously read that their servers could take a while to get up; surprisingly mine wasn't, so happy I was. This happiness turned out to be short as I discovered their HDD they had supplied me was FAULTY - NOT running @ 7200 RPM for a SATA HDD. I/we (my tech team) contacted Giga-International regarding this matter. They promised they would look into it. So they did, but nothing happened. After NUMEROUS emails of an update of what was going on, it finally got fixed. Time to fix a f*cking HDD: 10 days.
So thought; ok, I'll hope it runs smooth from then on. It did for --7-- days UNTIL they had to "relocate" to a more powerful, fancy, <insert words>, datacenter which would double my routing and speed worldwide to cloud nine. "YAR!". Remember 17 days has now gone by, they relocated, in which they promised MY server would be up within 5-7 hours.
HA! Try 5-7 days instead. So after bugging and bitching like a little schoolgirl that has lost 129.99 EUR for 17 days of downtime in total, my server finally went up again. Prior to the bitching and whining THEY had the AUDACITY to send me billing emails of "risk of suspension - pay within 5 days" bollocks.
17-18 days of downtime, 7 days of "perfect" uptime.
I'm sure I can find alternatives to their service in here which is far from as diabolic as what was offered.
I kindly asked for a discount for the following month (May), but has yet to receive a reply from them.
Conclusion: Giga is quick on the billing and very slow on the support. They may be the biggest provider in Germany, but help me God Germans must be the most patient human beings walking this earth then...While getting ripped off; full price! Their routing is as average; nothing I'd pay 129.99 EUR/mo for a little over a week of uptime.
Final word to Giga: Kindly go do one or fix up and look sharp.
[root@rbi0407 ~]# ping www.google.com [root@rbi0407 ~]# traceroute www.google.com www.google.com: Temporary failure in name resolution [root@rbi0407 ~]#
[root@rbi0407 ~]# traceroute 188.8.131.52 traceroute to 184.108.40.206 (220.127.116.11), 30 hops max, 40 byte packets Unable to look up 18.104.22.168: Temporary failure in name resolution 1 22.214.171.124 0.219 ms 1.270 ms 0.197 ms Unable to look up 126.96.36.199: Temporary failure in name resolution 2 188.8.131.52 0.722 ms 1.703 ms 0.666 ms Unable to look up 184.108.40.206: Temporary failure in name resolution 3 220.127.116.11 0.637 ms 0.657 ms 1.110 ms Unable to look up 18.104.22.168: Temporary failure in name resolution 4 22.214.171.124 70.601 ms 69.473 ms 62.710 ms Unable to look up 126.96.36.199: Temporary failure in name resolution Unable to look up 188.8.131.52: Temporary failure in name resolution 5 184.108.40.206 2.048 ms 1.984 ms 220.127.116.11 0.705 ms Unable to look up 18.104.22.168: Temporary failure in name resolution Unable to look up 22.214.171.124: Temporary failure in name resolution 6 126.96.36.199 9.087 ms 188.8.131.52 9.363 ms 9.954 ms Unable to look up 184.108.40.206: Temporary failure in name resolution Unable to look up 220.127.116.11: Temporary failure in name resolution 7 18.104.22.168 8.672 ms 8.370 ms 22.214.171.124 10.434 ms Unable to look up 126.96.36.199: Temporary failure in name resolution Unable to look up 188.8.131.52: Temporary failure in name resolution 8 184.108.40.206 14.446 ms 220.127.116.11 12.574 ms 9.609 ms Unable to look up 18.104.22.168: Temporary failure in name resolution 9 22.214.171.124 10.858 ms 10.048 ms 11.172 ms
[root@rbi0405 ~]# traceroute www.google.com www.google.com: Temporary failure in name resolution [root@rbi0405 ~]#
The DNS ip still can be ping if i changed the hostname into numeric ip address
root@rbi0407 ~]# ping 126.96.36.199 PING 188.8.131.52 (184.108.40.206) 56(84) bytes of data. 64 bytes from 220.127.116.11: icmp_seq=1 ttl=55 time=9.56 ms 64 bytes from 18.104.22.168: icmp_seq=2 ttl=55 time=10.7 ms 64 bytes from 22.214.171.124: icmp_seq=3 ttl=55 time=9.79 ms 64 bytes from 126.96.36.199: icmp_seq=4 ttl=55 time=8.05 ms
However one of my server and still working on nicely with no problems
[root@rbi0419 ~]# ping www.google.com PING www.l.google.com (188.8.131.52) 56(84) bytes of data. 64 bytes from fk-in-f103.1e100.net (184.108.40.206): icmp_seq=1 ttl=55 time=8.26 ms 64 bytes from fk-in-f103.1e100.net (220.127.116.11): icmp_seq=2 ttl=55 time=9.48 ms 64 bytes from fk-in-f103.1e100.net (18.104.22.168): icmp_seq=3 ttl=55 time=8.05 ms
--- www.l.google.com ping statistics --- 3 packets transmitted, 3 received, 0% packet loss, time 1999ms rtt min/avg/max/mdev = 8.059/8.600/9.480/0.632 ms
[root@rbi0419 ~]# traceroute www.google.com traceroute to www.google.com (22.214.171.124), 30 hops max, 40 byte packets 1 gw.giga-dns.com (126.96.36.199) 0.323 ms 0.330 ms 0.396 ms 2 host-93-104-204-33.customer.m-online.net (188.8.131.52) 0.692 ms 0.789 ms 0.887 ms 3 ge-1-3-0.rt-inxs.m-online.net (184.108.40.206) 0.756 ms 0.830 ms 0.892 ms 4 inxs.google.com (220.127.116.11) 0.734 ms 0.746 ms 0.777 ms 5 18.104.22.168 (22.214.171.124) 0.740 ms 0.769 ms 0.663 ms 6 126.96.36.199 (188.8.131.52) 8.029 ms 7.998 ms 8.144 ms 7 184.108.40.206 (220.127.116.11) 20.406 ms 20.459 ms 20.498 ms 8 18.104.22.168 (22.214.171.124) 9.985 ms 126.96.36.199 (188.8.131.52) 9.721 ms 9.712 ms 9 fk-in-f147.1e100.net (184.108.40.206) 9.556 ms 9.277 ms 8.074 ms [root@rbi0419 ~]#
Anyway ticket has been issued to them and still waiting for reply.
Just curious if anybody else face the same problems as i didn't not play around with my DNS servers at all.
I have a shared hosting plan with giga-international since October 07 – already 8 months. I’m using it for my web gallery , address book – personal use. Using 1.5 GB and 500 MB transfer per month. I mean – I am very reasonable and not demanding user. I had a several problems with the support. I was not getting upset cause it’s not a business website, but the recent one just turn the page. I don’t thing anybody would like to run his business site in this conditions.
Few facts first:
- No CC payment option, just PayPal even though the FAQ page says there is.
- No other option but annual payment
- There is no such option to use your own domain name – you need to use the free one and add your own for 1 eur /mont additionally
- Never bother to call the phone on the webpage – they are too busy to answer.
- I suspect one man support
- the time for the answer from support is proportional to the complexity of your problem – sometimes you don’t get answer at all.
- I have had a problems almost every month – website not loading, SQL server down, CPanel errors
- don’t bother to ask for anything complex like SSL certificates, DNS entries or “why my website is down” – you’ll probably will get the support more confused than they are.
What actually turned the page for me was: they were migrating my space from one server to another, they finished in 2 days, but my add-on domains were still pointing to the old location. They fixed it. And this was next, I’ll just copy the correspondence: ....
I recently purchased a server from them and You will NOT get the same speeds from your server that you will get with their test file server.
Before i bought the server i tested their speeds with the file they gave me at different times of the day for 2 days and it consistently obtained speeds around 70 to 100 kbps. As of right now I only get 35 kbps. I mean i guess its not false advertising as they dont gaurentee their bandwidth but it seems like bad business practice to me.
Also their customer support is very good BEFORE you purchase a server. I complained about the speed and no one has bothered to respond to me.
Its funny though because before i bought the server they replied to my questions on the same day.
I am trying to code a small download manager for my site to help speeds while keeping my files safe from hotlinking but its alot of trouble and I regret not going with another provider. If it doesnt work the way i want its just money down the drain.
I saw some people saying good things about Giga but if you dont want to take a chance with your money go somewhere else.
I was running a webhosting business, now I'm almost ruined because of Giga International.
I will expose all the details, in order to see how things evolved.
I have purchased dedicated server 3 months ago. After a month, I had flood problems, the server was down for couple minutes, the other day for hours. The support from their site asked for EUR 50 for managed service, which I have paid monthly. Here is their offer of managed service:
We are offering a special package, that includes the following services:
- 24/7 Server Monitoring (5 minute interval) with Reboot - System / hardware optimization - Software installation and configuration - Emergency Problem Resolution - Unlimited admin hours and tickets - Proactive security patching - Kernel upgrades - Ongoing OS / Control Panel updates - Remote backups
That package is available for the following operating system:
- Redhat, Fedora, CentOS, Debian, Slackware, Gentoo, SuSe, Mandrake - FreeBSD, OpenBSD, NetBSD, all Windows Operating Systems - Sun Solaris
This upgrade is called 'Managed Server' and costs a monthly fee of 49.99 EUR. If you are not able to control the connections to your server by yourself, than I suggest you to consider getting this upgrade. EndQuote
After that, the server was up for a month, they modified csf and it was all fine. Last week, someone hacked the server, erased the database completely. I have announced managed service, they didn't had any remote backup, I had to restore from a 3 days old backup all the users and databases. Two days ago someone hacked the server again, erased all the data, server down.
I have contacted them again, I have waited for more than 12 hours, no success, they didn't recovered a thing. Me and my admin, reinstalled all via ssh, uploaded over 50 GB of user files from a remote office backup, and after 16 hours of work and waiting, the server was up again. Today, at the same time: 11 AM, the hacker entered into the server, changed root password, erased home directory and operating system library, making the server unusable. Now, after 9 hours of calling managed service, messaging them with more than 50 emails, the server is still in rescue mode, no one except me and the admin on it, no load, they are all home.
I'm asking: where are the promised services? they never did any remote backup, any verification from 5 to 5 minutes, I have always announce them about problems; where is Emergency problem resolution? Over 120 clients hosted on the server, including my webpage are down for 9 hours, 2 days ago for more than 24 hours, I'm desperated, Giga International doesn't answer to the phone anymore, the server is still in rescue mode without kernel, without boot partition. I have sent them emails, no replies, I'm a beginner in linux but I know how to reinstall an OS and put back the server online, but I cannot do that from a rescue mode, via ssh.
So, maybe someone from giga international will read that and take measures, otherwise I will try my best to notify people about their bad services.
am now registered my domain with a local person who's name is ABT in india.. but their service was not good and am planning to change the hosting space to yahoo or other cheap web space provider... how to do it... whether the ABT peoples help with this part...
I have a new venture where I'm going to be using a ton of overseas bandwidth. The total bandwidth usage will be in the several GBPS arena. What I'm wondering is who has the best international routes and network?
Are there any out there? I need a personal server which can do VPN protocols and transfer data consistently at 20mbps on a single connection. Preferably a host with good connectivity and fewer hops to Asia where I am located.
i'm trying to look for a reliable server host where i need 1 Xeon server with a dedicated 100Mbps private bandwidth, can anyone advice or provide some kind of price quote so that i know what kinda range i'm looking at? i got sth from burstnet which is around 1300$/month for 100Mbps private.
Just wanted to get everyone's ideas on something. The web development company I work for is actively seeking business throughout the world. All of our applications are currently hosted on servers in the north west UK and London.
It may work out that we pickup some business in South America, South Africa and Asia.
A lot of people in our company are saying that it will need to be hosted near to our clients for speed issues as if we try and host the websites and backend applications from the UK they will be too slow. Surely the point of the internet is that it doesnt matter where the stuff is hosted. Colleagues are saying that if we are trying to administer servers on the other side of the world the poor connections will mean we will struglle.
In some of the countries the infrastructure must be pretty advanced. London has huge POP on the net and surely this will help.
Hosting stuff for clients based in South America isnt too bad as I think we would be ok hosting stuff in America. Likewise I'm sure there are similarly developed countries in Asia will be able to provide hosting. Not too sure about South Africa.
I thought I would try the new "cloud" VPS service that WestHost is using to handle all their VPS customers now.
First, if you have a billing issue, expect at least a two day response time. I have had two questions for the billing department. The first was handled in two days with great apologies from the responder on the length of time it took to get back to me. I sent a followup ticket to the same billing department -- that was two days ago and still no response. So obviously, the apology was not genuine or they wouldn't have let it happen again.
Just wanted to make sure everyone understands that:
1) VPS.net has no refund policy in place. No refunds. I asked for one only one day after signing up, and the response is no refunds period.
2) My other hosting experiences allowed me to keep the same base price I signed up for as long as I maintained the hosting account with them. Not VPS.net. Pricing will change at their whim. If you sign up in April, you will receive a huge increase in May. Yeah, they say they "may" have some coupons or something in the future, but hey -- how can you budget your hosting expenses if you don't know what they will be exactly?
I have had accounts with a lot of hosting companies in my many years in this industry, but none as uncustomer friendly as VPS.net -- and its such a shame since their shared hosting sister company -- WestHost -- is famous for their customer service and friendliness.
This is a lesson for everyone, regardless of the type of hosting you're looking for, ALWAYS do your homework first!
I'm a bit embarrassed to admit it, but in March I signed up with a hosting company based solely on the claims on their website, and their wonderful presales responses to my questions. The company is M6.net.
It started off well enough, sales responded to my list of about 20 questions, and I received my reply during the weekend, which impressed me because I thought I was going to wait until the following Monday to hear back from them. I signed up for their Designer plan, which offers 200gb storage, and 1.2tb of bandwidth, with a max of 17 websites.
I signed up for the account and waited. No account setup confirmation email, nothing. So I submitted a support ticket, and it was resolved quickly. So I'm on my way now. I'm a .Net developer, so the first thing I notice is that .Net is disabled on my account. So I submit a support ticket, it was resolved within an hour.
So now I go about checking on all the other things that are supposed to be included with the account, one of which was smartermail. It was setup using hoarde. So I submit a support ticket. Along the way, there were 3 or 4 other things that I noticed that weren't setup right and needed to be corrected, so I submitted support tickets. This was all on day 1. Unlike the first 2 issues, rather than hearing that it's resolved, for all my subsequent tickets I get a response telling me that my issue has been escalated to level3. I don't know what that means because there's no explanation included, but I figure it must mean that my tickets are important.
I don't hear anything back the first day, which is acceptable, because my requests obviously require more attention than my first tickets. So the next day (day 2), I submit another ticket inquiring about the status of all my outstanding tickets. I get a reply telling me that they are working on them.
All of day 2 passes with no resolution on what should be fairly simple fixes. Day 3 rolls around, and that's when I started getting annoyed. I submitted, you guessed it, a support ticket asking for a status, and I get the same reply, "they are working on them". At this point I'm getting really irritated so I decided to call them to see what was going on.
This was where I started to see the light. A man answered the phone, I could barely understand him because he had a heavy accent (which is no problem in and of itself) but there was also a lot of background noise that sounded like a tv. He answered and mumbled a company name that I could not understand, but it was not "M6", when I replied to him "Oh, I'm sorry, I was trying to reach M6 tech support", he stammered a bit and said something to the effect of "Oh, yes, right, this is M6, can I help you?". To which I replied "No, I really don't think you can", and I hung up.
I had a sinking feeling in my gut, because I realized at that point what a mistake I had made. It was then that I started researching them and found one blistering negative review after another. So on day 3 I submitted a ticket (my last one I might add) and requested that they cancel my account and issue my refund per their 30-day money back guarantee.
I've yet to see the refund.
The fact that you're reading this shows that you're already doing the right thing. Read reviews, weigh the good against the bad, especially watch for hosts who care enough to log on and rebut negative reviews, and ask lots of questions here on WHT.