Sluggish Servers

I work for a dutch company and server speed used to be slow, but at the time being server speed is so slow that I have to wait ( 6 minutes and a half) to get a report of the job I have to do and a bit less to browse the internal database. I sent them emails and they told me speed was fine and they had even bought new servers

What can/should I do? They told me to describe ''the pattern'' of the issue but cant tell them much more than this. Other co workers that also live in Buenos Aires, also have crappy server response time.

I cant keep on working this way as I am spending way too much time and not making a good profit. What tests should I make in order for them to make things better? I sent them the time I spent waiting to have the report done ( as I told you before) but cant think of another solution.

I work as a monkey ( data entry) and dont have access to root and so on, so dont expect me to be able to try techie stuff ( I might ask them to do so).