Recently however it seems they're getting some bad press, most people are blaming growing pains.
As someone who's seen the before and after picture, i thought i'd chime in and actually put some positive notes on these boards, as I know these guys deserve more credit than this! It's one of those situations where if something goes wrong, people complain, if everything is right, not enough people speak up!
Server speed / specs:
one word: fantastic. i now have 2 VPSs with them - one in their new data center. I had moved the 2nd VPS from another host (also very well known on these boards, who I won't mention) where I had been having loads of issues regarding load and IO wait times. Load would spike up to 20+, server would crash, reboot, and this would happen 20+ times a day. Nothing critical on that server. Post-migration, using very very similar specs on futurehosting, and the load has been <0.10 since I started her up 3 days ago.
My current server sees load going up once in a while - during a large scale DOS attack last month the load only went up to 4, with over 1000 TCP connections. I only realized there was an issue as I checked one of my status scripts and noticed the enormous tcp count. I've recently moved to a new VPS on a new node, and load has been incredible, along with responsiveness.
No complaints at all on that front.
Network performance
Their old data center, softlayer, has much to be desired. There has been at least one outage every month so far which lasts in the hours duration. However, FH has made the very wise option of expanding out to a new datacenter and will hopefully slowly phase out softlayer, which has become quite pathetic. Connectivity wise though (speed/bandwidth) - no complaints.
Support
I remember getting a response within minutes months ago. However, that being said, months ago the customer service could only deal with the most basic of problems, and would escalate the issue if it was complicated, which would take time for a response.
FH did go through a growing pains phase a little while ago with regards to customer service - you wouldn't get a response too quick.
However now it seems they have begun improving. They are expanding their support base, and if you deal with the support guys you'll definitely be impressed by how dedicated and "hardcore" they are. Very recently I had a major issue with my server - it got compromised via root and someone wreaked havoc. Some script was installed that basically self-DOS'ed the server and basically killed it.
FH support instantly shut down the server and put me back up on my old server which I had migrated from only a week ago. They thoroughly went through and wiped clean my current server, fully bullet-proofed it and cleaned up the security of it all (something that was not a problem when they set it up - but rather my fault over time as I had disabled some very silly things I shouldn't have...) The guy working on the server, Jim, worked his *** off, pulled an all nighter (he was still responding to my tickets at 9am GMT, which was 4am his time - and I know he's not a night shift guy!). By the end of it all, he put me back onto my current newly-secured server, and was still revving to go, asking me what I wanted and to give him another challenge!
So, to sum this section--
good attitude: check
know-how: check
laziness: none.
I guarantee one thing - the vps company I just moved my 2nd vps from in this situation would not have spent an entire night rebuilding my server the way it was, but would've simply put me back on my old one week image, said "oh well, sorry, bad luck" and moved on.
All in all, my experience with these guys over the past couple of weeks (since the new data center opened) has been nothing short of positive, and I know they're rising out of the slight slump they had gotten themselves into.
I'll submit my URL to the mod to verify this post. And no, I don't work with FH
I am using Servint and I am looking for another provider with similar reputation/reliability. I have heard many good things about Zone.net on this forum, but they don't have any reviews older than a few months. Have they been around long, if so, why no early posts?
Just wondering... When I set my A-name records in my Domain-provider control panel, it takes almost 24hours to take effect sometimes, yet other times it can be almost instant...
I was just wondering, from a technical point of view, why this is. Does anyone know?
We had many backups stored on our Plesk 12 server about 51 GB in total.
After reducing the backups back to 10 GB by removing old backups through the Backup Manager.
The issue is that Health Monitor still reported that there was low diskspace displayed by color yellow. And it look Health Monitor over 16 minutes to change the alarm level from Yellow to Green
However the statistics at the specific subscription still present the Backup usage of 51 GB's whilest they are no longer there.
What can i do about this in order to speed up the synchronization?
I have been with Future Hosting since April of this year. I originally signed up during a promotion they had here on WebHosting Talk (for their Platinum Unmanaged Cpanel VPS).
My VPS was setup within a couple hours. Their support team was very helpful throughout the entire setup process.
For the months that followed, I had no major problems and everything was running great.
I would rarely experience an outage (in fact the only outages I experienced were due to network upgrades - and upgrades are a good thing). Future Hosting offered to do a free security setup on my VPS (which I thought was excellent - I didn't have to ask them, they asked me).
In the last month, I started to experience some slow downs on the VPS. Sometimes the slow downs were due to high load issues, the SATA hard drives, or a latency issue. I was setup on one of their Dallas servers when this was happening. Future Hosting offered to move my VPS to the Chicago datacenter. I read some posts on here that their Chicago servers are a lot better, so I accepted the offer to move the server. Jim from Future Hosting did the transfer and I was able to transfer all my web sites to the new server with ease. The speed difference moving from Dallas to Chicago was pretty dramatic. They also changed to SA-SCSI drives, and that makes a huge improvement (I believe Chicago and Dallas have the new drives).
In the end, the service at Future Hosting has been excellent. Support is great as well and their technicans are very helpful (especially Jim - great job). I recommend Future Hosting for anyone who wants a VPS. With the amazing prices they offer, and their excellent service, you can't lose.
I can't get access to a certain site. I always get the page with:
network time out - server at *** takes to long to respons. More people have noticed this and apparently it only happens to people with certain specific providers. And not all the time. Some times they DO get access eventy to they belong to the same ISP. So I guess an ISP isn't blocking access to it otherwise it would be permenantly/The site administrator insists that certain ISP's are blocking his site. He's hosting it on his own server. The domain belongs is registered at namecheap.com.
If an ISP is blocking this site (if that's possible?), that would lead to that 'network timeout' page wouldn't it?
What is the most likely reason for getting a timeout page anyway?
I finally bit the bullet and signed up for a VPS after my many years of dedicated hosting I signed up on Friday, and since I have had nothing but problems. Not sure if cPanel caused some trouble with apache, but apache wouldn't start, I think there were compile errors, as a httpd directory wasn't created and for some strange reason I had a httpd.old directory instead. I noticed something was wrong when i couldn't add accounts to cpanel..
After a recompiling httpd (apache) this was fixed. Then for some reason I couldn't upgrade the php version, it was on 4.6 and I need 5.x.. Its now Sunday. .php files are offered as downloads (not being passed through apache). I've asked many times to have the VPS rebuilt, as it seems to be one problem after another, but support seem to ignore my request and instead attempt to patch a fix.
I usually don't write these type of reviews, but I just needed to vent.
Hopefully this isn't a sign of things to come, hopefully they blow away my VPS and reinstall a new one from scratch. and hopefully no one else is going through this..
My Dedicated server runs out on the 30th, so I now have 10 days to fully set up my VPS. I hope that Futurehosting, pulls their finger out and just reinstalls the VPS , as there seems to be one challenge after another.
I had problem with my VPS on the last couple of days. Futurehosting staff said my site has caused high CPU and migrated my sites to other node and my files are about 30 gigs and it took 24 hours to move. After the move I noticed it's still the same ip, so I switch on my VPS and disabled and remove my image generating script and disabled image hotlink on my VPS to see if the CPU continue to rise. It still goes high up to 100%. I tried to restart the VPS and it still goes to 100% very quickly. Can anyone here show me how to check what exact thing is causing the high CPU load on SSH command? And what command is used to check the specifications on what my VPS has? eg memory, kernel, etc.
I was searching for a good vps and i found this website. there offers was pretty good and i checked for a live chat and didn't get it. and then i wrote email and i got reply within 5 minutes. i asked for the time which they are taking to set up the vps. he said they will set up it within 3,4 hours. and then i purchased the server and i got all the access except WHM/cPanel within 5 minutes from the purchase. they installed WHM/cPanel 11 after half an hour and everything is fine. the server is up and running. and then when i tried to add a domain there was a error and i wrote a mail to their support. and then the same, they replied me within no time and their support is excellent. I Hope they will keep this support. i am a adiungo customer and they are only comes up once in a blue moon. even there websites( adiungo.com ) are down. i hope this will be a better place for me. if anyone have any comments, experiences or ratings about this team, let me know.
I have a dedicated server specs: AMD 3500+ 64 Bit CPU, 1 GB Ram, 160 GB Sata Drive. For 1 month, CPU load average reaches 40-50 value. This happens about 5-6 times in a day. When I stop httpd service for 30 seconds everything goes normal. I think this is not a DoS attack because it comes systematic, I dont believe no one makes this regularly except bots.
Maybe its a system service or a cronjob but it stops when I turn off httpd service? How can I be sure about what's making this regularly load?
I also did set up a script which mail me when load average of system goes crazy and restart httpd service. But instant restart is not working to stop load increase.
The server is going down from time to time, every 12 days or so the site hosted there is no longer accesible, everything starts with the site slowing don and down and then is not longer reachable, what we do is to request a power cycle, and with this we start all over again till next power cycle, so on so on, of course, here are my server details and more info on this:
- MySQL - 5.1.41-3ubuntu12.10 - Apache - 2.2.14-5ubuntu8.4 - PHP - 5.3.2-1ubuntu4.9 - operating system: Ubuntu Server 10.04 LTS
After some time emailing the support guys to barely check about what's going on, we received an email with a few things:
1.- found a few errors that likely would cause issues with Apache. The first error is: [Mon Feb 04 05:03:10 2013] [error] mod_fcgid: fcgid process manager died, restarting the server and the next error is: [Mon Feb 04 14:32:34 2013] [error] server reached MaxClients setting, consider raising the MaxClients setting ...
Both these errors seem to indicate that you have a process that is running out of control on your server. We were unable to determine what script on your site is running caused your connections to be maxed out however it does appear that before these errors were generated there was a WordPress plugin referenced in your access logs...
2.- Additionally during our review we did find that your error log for mercadodedinerousa.com is 45 GB's which is excessively large and can cause problems when Apache is trying to write a such a large file.
3.- The majority of the errors being logged are: [Wed Feb 06 12:12:31 2013] [error] [client 200.76.90.5] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /var/www/vhosts/mercadodedinerousa.com/httpdocs/index.pl, referer: [URL]
So I've been on a hostgator reseller account for a few years, and for the most part they were pretty good. Just recently they did a cpanel upgrade which hosed IMAP because I think they switched to dovecot, and IMAP SSL was mere impossible, always freezing my outlook client etc. That and finally wanting to have more control over the server I started my search for a VPS.
Of course, LOTS of reviews with different viewpoints on the different VPS offerings there are. What better place then to come here to see them. Finally it came down to wiredtree and futurehosting. I finally pulled the trigger on futurehosting.
First glance, I was confused because I wasn't sure when my account was going to be created. I received a welcome email and when I tried to logon to cpanel, it wouldn't bring up a page. In the support chat they said to wait a few hours. After waiting a few hours I tried again but had cpanel errors, because the install was still in progress. See I'm the eager type, hahah so im sure if it was someone else they would have had the patience to wait.
Finally the server was up and running, me new to VPS started opening tickets with questions and "how to best case scenario" help. Just shy of 10 tickets [I would say under 10 minutes before a response was received], because I kept one question per ticket for easy tracking, and I was on my way to getting sites transferred using CPANELS built in transfer tool, which works flawless.
I have to hand it to futurehost, yes there were a few hiccups in the beginning, but it was WELL worth the move. Knock on wood.. I went from a 90ms response time on my old host to 7ms (Chicago DC woot)!
Support, I cannot hand it to ARUN (and the other staff) any better. He did a fantastic job resolving issues and response time was unbelievable.
I would recommend futurehost for those looking for a VPS. I'm still stunned by the quick responses in the support, so I know that when/if I do/did have/had problems it would be resolved instantly.
I purchased a VPS from Futurehosting at their Chicago datacentre back in October. They were running a special offering a 40% lifetime discount, with additional ram and bandwidth.
The additional features are nice but probably overkill for my needs. Who really uses all the bandwidth they say they need!
Server was the Platinum cPanel, that comes managed for $35 or there abouts. They colocate their servers in the Steadfast facility, which alone is a nice bonus. I already have servers with PowerVPS but I`ve been looking for a Chicago server for a while and the knockdown price tempted me over.
I wanted something in Chicago owing to my location in eastern Canada. I get supeb latency as do my clients.
Anyway, server was paid for immediatly and it wasn`t more than a few hours later one evening when I received my welcome emails along with the other things. Everything was up and running, however there was a slight glitch with the cPanel installation which Jim looked into.
The fact they offer a managed service, colocate in Steadfast, advertise quality hardware, offer proactive monitoring (one service free), daily backups and a bunch of other stuff is sweet.
Three months later I am still with them, I would score them as follows:
Support: 8/10, I would really love to give them 10/10 because the team are always responsive but there two things that bug me. The canned responses, when I would prefer an answer as to what happened not the "this has been fixed now". The support desk is frustrating as hell, especially when email piping is not used. You have to login through HSPC then login to the support desk with a different password. Just seems like a series of annoying hurdles which is as I said, frustrating when you`re in a hurry! That said, the techs are responsive and usually reply with five or ten minutes. I can`t recall a long wait for a ticket to be resolved.
Sales/Billing: 10/10, Nothing to complain about here. They do as they say, work within their advertised hours competently. Vik and Jim who generally man this desk are great guys to work with. Vik the owner is very flexible and seems like a standup guy. Example I had a billing issue where I asked if he could wait a few days before I paid the invoice - this wasn`t a problem for him. I`ve even had sales tickets answered after hours, admittedly they take a little longer to reply but still!
Network/Hardware/Uptime: 10/10, the service has been fantastic at the Steadfast facility. I get pings of 46ms average and my clients always comments on the speed of service. I cannot recall any downtime and I monitor it every ten minutes, so far 100% uptime since October.
Overall: 9/10, should have been ten but my two moans about the support desk and canned response, but hey that might be me being overly fussy.
I can highly recommend these guys. A few days ago I ordered another server. Vik won me over when he mentioned the new 32gig nodes being installed at the Equinix facility in Ashburn, yes that`s Equinix. Yes I can appreciate the node is new and lightly loaded so far, but man the VE runs at warp speed. Perhaps in a few months once he has loaded this node more I`ll come back and update on this new VE I purchased.
Mods, I can submit a domain for verification if you like
I have seen numerous comparisons between KnownHost & FutureHosting, WiredTree & KnownHost, etc etc, but never seen a comparison between WiredTree & FutureHosting.
FutureHosting ordering system is so confusing, and their separate charges for sevices monitoring, response time guarantee levels and hardware firewall charges are pushing me away from them. If you are their customer, please tell what options did you select while signup and how is everything going.
I need to decide between the two, what do you people recommend? FutureHosting or WiredTree?
(first of all, sorry for my english, it's not my native language and I have a poor skills on this language)
At first, I want to say that I don't like to post bad reviews in this forum. I always prefer to post my good experiences in this world of hosting, like you can read in my previous messages about great companies like Bluewho and CrucialParadigm, in my opinion two of the best reseller companies around the world.
Two months ago, I needed to change some of my reseller accounts to a VPS, because I needed more features.
After read a lot of reviews I tryed FutureHosting to do the jump to VPS world. I read a lot of good opinions about this company, so I thought this company should be a good election.
After I ordered a Gold London based VPS on 24th february, the nightmare begun. In two month I had to open 27 support tickets.
One week after the account configuration, I began to receive the first alert messages, related to syslogd, DNS services, and I suffered about one server down a day. They suggest to order a monitoring service, so I did.
On 10th March and 11th March we suffered one severe server down, it seems it was related to named services again. Also, we suffered some problems with mailman.
On 15, 16 and 17th March I had problems with mailman again, nameservices, smtp and pop3... and we lost the access to Cpanel and WHM.
They suggest to order more RAM (at this moment I only hosted a 300 visit/day website —no forum, no MySQL high usage), so I ordered 384 Mb more.
On 17th March the problems increased and finally they tell me that they needed to re-install the VPS. The result was a 22 hours downtime until the VPS was online again and the account was restored again.
One the VPS was reinstalled I was still receiving some alerts about failed services (spamd, exim, syslogd...) and some websites are unavailable.
They fixed this error and we had no more problems in two weeks. But on 30th March we had again mailman problems. They fixed.
I was one week more without problems until yesterday when we begin to have severe problems related to mysql connections and a severe down server that affects all domains we had on the VPS. It seems they fixed, but in the past 8 hours I received alert messages about mysql failed, sshd failed, tailwatchd failed...
Finally, I migrated all websites to another VPS provider and it seems all is running fine.
Conclusion: one month and half after I ordered the VPS, I only had the VPS running fine two weeks, and the problems are still alive.
I still think FutureHosting is a great host company, and maybe I have only bad luck (there is always and exception and in this case I seem to be this one), this is why I still don't cancelled the account. But I need a solution.
PS: I have to say that technical support was always fast and kindly and always fixed the problems in a reasonable time.
PS2: I reported my main domain in order you be able to verify I'm using FutureHosting services.
