Ecatel - How Long Take A Server To Be Ready
Jul 8, 2008
Anyone have experience with this company? (Ecatel.nl / Ecatel.net / Ecatel Ltd)
On Pre-Sale the support reply to my tickets very very fast (even on weekend or at night).
After read a few topics here on wehostingtalk, today, at 14h ago i decided to rent the server and pay the bill, since that i dint have a single answer to my questions, i already try to contact suport 3 or 4 times.
This is my first dedicated server, could someone tell me if this is normal?
On ecatel.se (same company) I see a "Server ready 60 minutes after order" but as i say already pass 14h and nothing.
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Oct 21, 2007
we have any server with isp, really perfect service and support.
but now we need to buy 1 server with vps solutions and our isp not offer this solutions.
The support have said that we must buy not managed server and install by ourself.
Now we are not sure if better to buy unmanaged and searc expert to install vps OR buy serve with vps solutions from other isp.
What do you think about this?
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Jan 13, 2009
if any of you could give a quick idea on the set up times for dedicated servers from ECATEL
I paid 515 euros 9 days ago, and the server still hasn't been set up (Hardware delivery problems I have been told) and before I ordered, they stated the setup time would be 48 hours.
Is this normal? The last email i received from them was 3 days ago.
I find this completley unproffesional, It is always another few days.
What are your experiences with them? I am utterly dissapointed so far.
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Jul 28, 2008
i ordered a custom server that costed me $1100 last monday....
i read a lot about it here..!
n now they are not even replying!
they were replying so quickly when i had to buy the server n now no relies!
i sent $1100 last Monday...
n hey there site down again... n m lik wtf.... are they even real or i got screwed?
the current server i have currently is paid till 30th n i will be in deep **** if they dnt deliver today!
its has been 7 days now!
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Mar 26, 2009
Recently I've had a very large private server hosted on ecatel's services with a buddy of mine the reason we decided to go with them is because they're very friendly with abuse reports and false ones as well.
Considering we have some major competition we always get false ass abuse reports and need any alternative weather it be actually in the US or offshore doesn't matter but we're looking for a relatively fast network that can stand a lot of connections.
We're also looking for some at least reasonable prices...
With the ability to link the two servers we require together internally to improve latency between the two as one is our MSSQL system the other provides access to the actual worlds for the game.
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Apr 15, 2007
I've purchased AX150/EMC SAN from DELL... and the way I see it, their hard drive is no different then the ones you can purchase at retail... However, even if it's SATA 2; the darn thing would not work if you did not purchase the HD from them... my question is, how do we format the retail hd to make it work with the SAN? From what they are telling me, I have to buy it from dell cause DELL format it in a special way... I'm not sure what kind of special way this is...
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Sep 25, 2008
I just signed up with a new host. How long should I expect it to transfer sites through WHM? I know it depends on the size of the sites but how long does the average 100M site?
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Oct 4, 2009
So far the site is in a folder with all the other files it needs, and loads perfectly on my computer.
Now, I buy hosting with a site such as [url], c who will also let me buy a domain for my site...
I send the files over an FTP connection.. I have totally forgot all the input I have to put into the FTP.. I figure it will be... My host account's username and password, maybe the server's IP adress or root domain?
So now my only concern is picking a host who offers best value for a monthly rate (obveously), and also one who will let me buy a domain name from they, and get everything up and running at once.
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Mar 12, 2009
2/23 ticket, no response. i emailed like 5 times now, i realize the payment wasn't made for 2 months but the service wasnt used because i complained about lag 2 months before, either way.. then i sent payment and then you never responded.
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Nov 26, 2008
I ordered server and payed 48 hours ago by paypal. Why i do not have details for it?
In they website they wrote what they have 2 servers in stock!
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Feb 13, 2007
I'm not sure I understand the server-status page enough to know if this is a problem or not, but I have several processes that seem to run forever, or until I restart Apache. e.g.
Code:
13-1 21045 0/697/4264 W 59.45 19641 0 0.0 43.28 274.97 66.249.66.133 www.example.com GET /wp/2005/01/ HTTP/1.1
19-1 408 1/834/1831 C 83.52 32463 0 14.8 149.66 263.48 66.249.66.133 www.example.com GET /wp/ HTTP/1.1
30-1 14416 0/430/431 W 35.19 13347 0 0.0 37.42 37.44 66.249.66.133 www.example.com GET /wp/category/issues/ HTTP/1.1
They are almost always on a single domain (there's about 100 on the server) that's a Wordpress site. These processes are also almost always a search engine.
On the rare case I see them running on other domains on the same server they're always on Wordpress sites.
The longer the processes run, the more processor/memory they use, the more they slow the server down.
It seems to have just started in the past few weeks, I've had the site there for a couple years.
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Feb 8, 2006
You always hear of stories of a company that had such overnight success that they servers couldn't cope at first. Of course, this is rare, although we'd all wish for it. But how can you stand ready for these situations without investing in big equipment that might not even be needed at the end.
Knowing that as a start up, you're low on cash. But if you hit the tree line upon takeoff, there might not be second chance.
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Sep 16, 2008
Given the novelty, the backing of a primary hosting player, etc., I had expected more info on Mosso than I'm seeing. One advantage I bring is I'm not a developer or operate a hosting company, just an entrepreneur who deals with his own servers. Here goes -
I don't think Mosso is ready for prime time. The marketing on their site is beautiful. When a friend recommended it (an entrepreneur like me), coupled with all the promises on their marketing pages, plus the pricing, I thought moving my service to Mosso was a no-brainer.
First of all, kudos to them for having a user forum. I firmly believe this is the right way to go. Unfortunately it also confirmed my experience was not unique. On the day I signed up, the control panel was not responsive. It took a long time and several attempts to load. The user forum also points to almost daily downtime, though granted for only a few minutes in most cases (via the pingdom links provided).
The forums are currently password protected, but a Mosso employee said this is accessible via a demo account. I suggest you review the forums before signing up with Mosso, it would have saved me time and effort.
In short -
1. The service doesn't provide the uptime suggested by their marketing pages.
2. Initial review suggests the software needs security updates. I emailed them my findings, hopefully it helps them. No response after 2 days. I'm keeping this vague intentionally.
3. The cancellation of an account was a mini-AOL-like experience. You can't cancel via the admin console. Turns out you cancel via email. What kills me most about this is the lack of understanding of security. They want me to email them my account's username and password. Since I'm human, I only have 2-3 passwords for all my accounts (banking, registar, etc.). And for me to email them my password is not appropriate at best. I had to use the "forget password" function to create a new one so I could email it to them.
4. I really think they over promise on their marketing. I think they should label it as a "beta" product to better reflect its status. The parent company has a great reputation, and I've used them in the past, hopefully they'll better protect their reputation by more openly reflecting Mosso's status. How can they have an enterprise level system with almost daily downtime?
5. My bad, but I didn't realize until after signing up that they offer no SLA uptime, just a partial refund when it goes down.
I really like the concept, and except for the fact I felt deceived, I would happily go back to Mosso because it provides what I'm looking for, once the marketing matches the delivery.
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Jul 5, 2007
I'm following the guides in programming OOP+PEAR from these 2 books:
[url]
So far things seems to work on my own Desktop LAMP. But the question is will my hours of PHP 5 coding work on my current webhost One.com?
I'm a newbie so I haven't fully understood how to utilize PEAR yet but when chatting with One.com's Live support and emailing them. They tell me this.
- That they support both PHP 4 and PHP 5.
- That they support PEAR for PHP 4 but not PHP 5.
- That they don't know when they will install PEAR support for PHP 5.
How should I interpret this information? Do I just keep working on the PHP 5 codes like the book instructs and wait until they install PEAR for PHP 5. Or should I switch webhost as soon as possible?
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Jun 11, 2015
We had many backups stored on our Plesk 12 server about 51 GB in total.
After reducing the backups back to 10 GB by removing old backups through the Backup Manager.
The issue is that Health Monitor still reported that there was low diskspace displayed by color yellow. And it look Health Monitor over 16 minutes to change the alarm level from Yellow to Green
However the statistics at the specific subscription still present the Backup usage of 51 GB's whilest they are no longer there.
What can i do about this in order to speed up the synchronization?
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Nov 7, 2009
Really sad that a company warez-host Are fraudulent
Where I do not have a copy of my company files warez-host tell me to contact you!!
Can you help me obtain a copy of the Forum
Transport will be on the same day
And transaction charges will be paid
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Jan 7, 2009
As many of you are aware I have been very active in the WHT threads here relating to Ecatel. I was recently banned for creating a duplicate account in order to bash Ecatel which rightfully led to my account being terminated due to my very poor behavior.
I am still customer with Ecatel under my alias of Katie, I just wanted to come clean and apologize outright....
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Apr 10, 2009
today 12PM my server goes in down, 5 hours and still in down...they no reply via email and phone, only i have this problem?
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Sep 24, 2009
Anyone using Ecatel also has their sites down?
They have been quite good for a long while, never had a down time so long such as yesterday. Server down since 6 hours ago. Send in multiple support tickets and no response. I am very suprised to know that they do not have 24 hours technical support staff on standby since they have such a huge customer base.
Any other ways to contact them to fix the server. This 6 hours has cost me at least 2-3K USD in losses. I can't wait to see the server backup again.
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Apr 8, 2009
This is what has happened:
1. I ask for some compensation, or at least an explanation, for the recent downtime of Ecatel. I also Ecatel to remove some IPs from our server. The cost of the IPs is high, and with Ecatels past performance we want to minimize our amount of business with them.
2. Ecatel immediately responds that our server has been shut down and we are not welcome as clients anymore. Reason being our payment was a few days late. Payment was not sent since it was due during the massive downtime ecatel experienced just a few weeks ago. Thus I was very hesitant sending it, and I could not afford flushing 300euro down the toliet.
3. However, just before I got the answer above the server had indeed been paid. Ecatel now refuses to release the funds, do a refund, and instead tell me that I can "file a dispute" with paypal. Why I dont know.
4. Ecatel offers me to get a backup of all our, needless to say, very important data on the server. This should take a few days or so but several days later there are no signs of any backup.
5. I contact Ecatel to get the status of the backup. Ecatel now responds there is an ongoing abuse investigation concerning the server we had with them.
6. I ask Ecatel to, regardless of the abuse claims, send the data. After all - if the data is needed for evidence they still have it.
7. Ecatel refuses to give me any data. I ask Ecatel to give me a phone number where I can speak to them. I also ask them to send over any information on the "abuse case", and contact information for the 3rd party (which is nominet, uk).
8. I once again ask them to clarify everything. After all - if we did something wrong on the server, we have the right to know what we did, and how to rectify/respond to the case. Ecatel support answers, as always when they are questioned by a client, that I should stop wasting there time. I won´t get any data, information on the abuse case, and they are closing the ticket.
I find this appaling and crossing all limits. I have the right to know what has happened. I have the right to see evidence, and I also have right to get our data. Now, somehow, if Ecatel isnt using this as an excuse because they perhaps lost the data, I might get it later. However the incredible arrogance and nonchalance of their support is below any standards. A client since two years back should not be responded to with one liners like "Stop wasting our time".
So whats your take here? Should´t I as a client be treated with at least a tiny bit of respect? Do they understand the impact on other companies business having huge down times, and also holding our data hostage?
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Nov 5, 2009
I have presale questions, but Ecatel support not answer.
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Jan 6, 2009
I was on the lookout for a dedicated server provider based in The Netherlands. I was recommended to take a look at Ecatel.
I sent them an email asking for quote on Nov 13 2008 and got a reply on the next day with all the prices. Not too bad for a sales response I thought.
I finally placed an order on Dec 01 2008 after several exchanges of emails with their sales, believing they can meet my requirements. I paid for upgrades of RAM and Harddisk on top of their basic offer.
It took them till Dec 07 2008 to get my server up (yes, I paid on the day I receive the invoice, i.e. Dec 01 2008). The excuse they gave was they do not have the necessary RAM in place to upgrade my server.
They did however adjusted my bills to commence on Dec 08 2008, so I thought that is quite fair.
Trouble struck, one of my partners was working on the server one day and it refuses to boot.
I opened a ticket with Ecatel on Jan 02 2009, requesting they look into the server. The NOC response rate was like once every 24hours or more. Initially they refuse to tell me what's going on, and when they finally do, they told me it is a BIOS error and the server is refusing the boot up.
I was told on Jan 05 2008 02:18AM (based on the ticket) DELL's staff would be visiting them on the same day morning to fix the issue.
After that, I have sent at least 6 tickets without response, I am left without any knowledge of the status of my server. I have asked why they have not plug out our RAM and Harddisks and put it on another server and let us run first while DELL fix the hardware, no response.
Till now, Jan 06 2008 about 0800AM their time, we still have not got our server up.
When our server was up, we are very happy, pretty much zero downtime. But the frustrations we go through trying to get them reply to us is almost unbelievable.
Will continue to post updates on the latest developments. I have pretty much lost hope in them.
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Apr 6, 2009
quick quote from what i got from a friend on msn:
Quote:
[3:08] @(garrett) Hey Sean
[3:08] @(garrett) Do we know whats going on yet?
[3:09] @(Sean) no
[3:09] @(Sean) ecatel is confused right now
[3:09] @(Sean) hackers may have access to more than helpdesk
[3:10] @(garrett) :/
and from my other friend on msn:
Quote:
ViSiOn says:
i woke up today to find e-mails from the help desk asking for all our servers to get wiped and formatted... so im going to have a few 1000 pissed clients.
ViSiOn says:
all my account info was changed too. i can't do anything. and i can't even reach ecatel via e-mail without my tickets getting deleted.
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Oct 18, 2009
what's ecatel would be
1- take high money from customers
2- would'n be customers create any support ticket
3- if we create ticket , should be wait till 24hours for respond , also should be write adjuration that will get the respond from them
4- any upgrade request such as , RAM , say you as 4 working days, it's probably done after 30 days,
they are still not install our vlan request more than as 30 days , we paid instant , but support is die
5- if any server will be down , they are really really relax and customer credit is not important for them
we have 5 servers on ecatel and 3 servers on iweb
i would be compare them
1- ecatel
one of our important server( shared server) got the down over 80hours, ecatel still relax
we might ticket , that what's problem plz reboot server , respond us after 6 hours , > ecatel: have you reviewd your ticket history? you open more tickets here,
just look at the support and make SCORE
still our server down for more than as 80 hours , it's really normal?
we pay against good support from datacenter, also it's their DUTTY solve and respond to all tickets and keep happy customers
sometimes they closed our ticket without responding!
we choose support team by name activelobby, for make out any issues, also they said it's DC problem that should be solve
it's better we will transfer and end business with ecatel
2- iweb
really fantastic , instant respond , we might over 200 tickets , they are happy to solve and complete our requests without any displeasure
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Sep 6, 2008
my server with ecatel is down and them not reply me from 5 hours I sent the ticket, someone know why? Them are very bad in reply time to ticket but this time is MUCH.
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Dec 10, 2008
what is the best way to communicate with ecatel? are they available on Messengers or this forum?
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Mar 25, 2008
anyone actually using that company services? I mean, I visited that website all pages ar - deleted - not there.
I mean, all is saying "stay away" but few people told me they ar good with superb network.
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Jan 16, 2009
well its really not nice to write down my story here, but i really dont know what to do now.
It started in July 2008, i got a nice offer from ecatel for a 1u colocation server.
We managed everything by e-mail and i sent the 1500euro Server to Amsterdam by DHL or UPS, cant remember...
Everything was fine, the Server arrived, and it was online a few days after i sent the box.
After a short time online, i started complaining about packet loss and bad speeds also offline times. They told me it will be solved soon.
after 2 Weeks it was still not solved. It tooked a whole night to send a .tgz file from germany to amsterdam.
I still opened some tickets, also opened a few threads here at WHT to test my server with http links.
They told me, that all sucks, and they want me to cancel my contract with them.
I said OK, i found a new provider, please send me my box back. They said OK, we will do it asap.
That was on 2008/25/09!
Now after like 30 Tickets and endless empty promises from ecatel i still dont have my server back!
Not to mention the not-working phone number...
My new provider also wanted to pick up the Server 2 times from Ecatels Datacenter at a given date and time! But noone from ecatel was ever there!
WTF! where is the problem to send the Server back to me, or make it ready for pick up? i will pay the $30, no problem!
Thats my experience with the provider ecatel....
Oh and btw, every new ticket i create will either get closed or set to on hold without telling me whats up.
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Jul 31, 2009
I sent a copyright complain to ecatel for one of his clients but I didnt get any replay and for more none of my copyright files were deleted.
what to do in order to delete my files in his client's server?
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Jun 9, 2009
Anyone else notice random power failures to theirs around 2-6am EST?
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Mar 10, 2008
Figured I would give a review on ecatel.net. I first started dealing with ecatel on January 20th when I got a server for a management client. Soon after that I bought my own ecatel server as well as referred about 4 others so far to get servers, all have been very happy.
Bandwidth/Latency
They have unbelievable bandwidth to be located in that part of the world and being access form the states. I manage about 5 other servers in that area through different networks and ecatel beats them all. Latency is always very good, it would be completely possible for a gaming clan in the united states to rent an ecatel server and use it for games. Here is their latency readings from another place in The Netherlands but its safe to say that their latency from the states would be exceptional as well. Download speeds are also very good from the states about 30-50% better then other servers I manage in that area.
They have unmetered bandwidth and guarantee up to 10 tb and it is for real. I or none of my clients have used 10tb yet but I know of at least once that averages 30 -60 mbit all the time and we have not heard the first peep from them or had any limitations.
Support/Sales
Very good, I am very pleased with the support and sales. new servers are usually provisioned within 24 hours, the most one has ever taken was 4 days which was not an issue as I noted that the order did not need expedited and to take their time with it. They are very polite, speak excellent english and response time if good usually taking 2-12 hours for non-emergency issues.
Prices are also excellent. very good deals on all configurations. My favorite server they have are the p4 2160 dual core - its like a stripped down core2duo 1.86 with smaller cache. It runs very well and scored around 244 on the unix benchmarks we do here on that one thread. By far the best bang for the buck.
Uptime
Very good at least 99.9% during the time I have been with them. There has been a few very brief outages for maintenance but each time there was emails sent out explaining the situation and window. They are very good about notifying clients of any problems or outages.
Overall I am very happy with ecatel and when I refer them to people I totally vouch for their stability and reliability. They are one of those companies that you deal with and are very happy with from the start. I would recommend ecatel for anyone doing offshore hosting, needing high bandwidth/transfer or anything else. It would even be good for US hosts doing regular hosting
2 thumbs up for ecatel. My clients and I are very satisfied and happy with them. If you are considering them give them a try. Do not judge by their unfinished website, I would assume they do most of their sales fromreferrals and word of mouth so that is probably not a big priority, who knows but do not judge them from their website. Email them directly at info@ecatel.net and they will take care of you.
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