Cpanel Theme (Forgotten Password)

May 27, 2008

Our hosting clients use cpanel to login to their hosting accounts, however, if they have forgotten their passwords they have no option of having the password set to them, instead they have to contact us.

How can we set our cpanel so that they can have the passwords resent to them without haveing to go through us. The cpanel x theme doesnt seem to have this option.

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Plesk 11.x / Linux :: Change Password Forgotten Email Template

Sep 15, 2014

When you click on "Forgot your password?" in Plesk for Linux 11, you'll get an email like this: Dear <firstname>Your password could not be sent because it is stored in the encrypted form.To set up a new password, please follow the link: <link to reset password>

How can I change that? It's a bit sparse and it doesn't even include a email signature with the company name.

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How To Change Cpanel Password With FTP Password

Nov 22, 2007

How to change the Password of my FTP?

I know how to change the pwd. of cPanel, but I don't know how to change the pwd. of FTP?

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Jul 16, 2009

uploading my wordpress theme w/ Dreamhost. The zip file that I am attempting to host is too large for Dreamhost and I keep getting an error.

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Can't Get My Wordpress Theme Work, I Receive An Error

Feb 24, 2007

I set up my domain [url]& uploaded my Wordpress theme on my host, but receive an error, as follows:

"Fatal error: Call to undefined function: get_header() in /home/michelz/public_html/lendadvisors/index.php on line 1"

Also I set up a free Wordpress account for this purpose. So far I don't have any experience with hosting Wordpress on my host! How can I get things work?

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Jun 22, 2014

How do we edit/change the theme used in Plesk Panel 12? The settings and documentation has been removed?

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Plesk 11.x / Windows :: Wordpress - 500 Error On Installation Of Theme

Jan 23, 2014

Windows setup: Plesk Panel 11.5 - Server 2012r2 - IIS 8.5 - PHP 5.3/5.4/5.5 - mySQL/MSSQL. Server runs behind firewall (NAT). Setup with local DNS pointing all A records towards public IP.

Installed Wordpress through Plesk applications. (mysql). URL....Installs themes in WP console. Everything ok. Installs theme from file, site gets an 500 error. Sometimes installation of theme goes fine, but once activated or previewed it shows 500 error.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

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Plesk 11.x / Windows :: Could Not Find Password For Account ID / Return Empty Password

Nov 19, 2013

Everyday after Backup Panel (Tasks from Backup Manager), I receive next error:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="" type="domain">
<message severity="error" id="416a91ad-e5e7-480b-b6b4-a60157b8eaae" code="InformationalException">
<description>Could not find password for account id '2648'. Return empty password</description>

Resolve -> only reconfigure domain. How can I automatic fix this problem?

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Plesk 11.x / Linux :: Changing Email Password Changes Admin Panel Password Too?

Jun 17, 2014

today i changed the password for the admin panel for a customer (username eg. mylogin). 10 minutes later he called me and said that he cannot get into his emailaccount anymore. Checked the password and saw that the emailpassword for his emailaddress (eg. is now the same from the admin panel login. So i changed the emailpassword and checked the admin panel login - it now has the emailpassword. What a mess.. I'm running Plesk Panel 11.5.30 MU47.

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CPanel WHM Password Reset

Oct 31, 2009

restore a VPS onto a different server due to a hardware failure. The new VPS is up and running and I can apache is displaying the cPanel WHM login panel ok. So I know the VPS is fine.

However, my WHM username/password are no longer working.

What options do I have resetting the password for the WHM? I have full access to the shell of the VPS (root access).

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Error In Cpanel Password

Apr 17, 2008

i have a dedicated server with CENTOS Enterprise 4.6 i686 on standard i have main problem that there is an account on my server that the password can enter the FTP account normally but not enter the Cpanel i see that if the coanel pass is 951753
he can not log in the cpanel but can enter FTP why this problem ? and how to resolve it

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Cpanel Password Changing

Nov 22, 2007

am having some issues with cpanel's password changing. password of a user changes fine from shell, changes fine from WHM. however no luck in the user's cpanel.

error i get is:


There was an error manipulating the password file. This generally means you entered your old password incorrectly.
The following services were updatedif any)

Changing password for user xxxxxxx.
Changing password for xxxxxxx
(current) UNIX password:
passwd: Authentication token manipulation error

i'm looking into this user's directory, and oddly see that the /etc/<domain>/passwd and shadow and quota files are all 0 bytes. but i can log in with the password i set from whm.

permissions on these 3 files are -rw-r--r-- which seems normal, plus ownership is <username>-mail.

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Cpanel Password Change

Mar 17, 2007

I searched the forum articles but couldn not find specifically what I wanted..
just learning with my dedicated server...

I want to change my cpanel password and ftp password but NOT change the msql server password. I tried to do it in WHM it also changes the database to my website and causes it to go down. (so I changed it back)

I tried to change it under: [URL to actual WHM removed] Password Modification in WHM but it changed the databse program as well.

Again all I want to change is the Cpanel acces and main FTP pass

Im doing this to keep old programmers out of my server)

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Where In Cpanel Email Password Stored

Nov 8, 2009

I need to know in which of this files my emails and their password are saved.

Here are the files I have :

./ access-logs@ .bash_profile .contactemail etc/ .lang mail/ public_html/ www@
../ .bash_logout .bashrc .cpanel/ .htpasswds/ .lastlogin public_ftp/ tmp/

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Reset A Client's Password In Cpanel

Apr 21, 2009

I use WHM and have a client that lost access to cpanel because the site's owner (an organization) turned over the management of the site to a new person. The previous person never used the site so he forgot the password to get into cpanel and ftp. I can login to the site using my WHM password, but I cannot change his password in cpanel because I don't know the old one. How can reset it?

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How Would A Hacker Change A Cpanel Password

Jan 5, 2008

I'm having a problem with a hacker...using insecure scripts on my user's accounts he changes Cpanel passwords. I do not understand how a script running as user nobody would change a Cpanel password. Any ideas on that ?

I am using mod security (rules from, register_globals are disabled. I also disabled the password reset feature as I thought the hacker may be resetting the passwords and then reading the new password from the email account on the server using the insecure script.

Unfortunately this guy simply doesn't stop...he seems to have a reverse DNS list or something. He is only attacking accounts on one specific server of mine but I am pretty sure he doesn't have root access.

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CPanel And Password Protected Directories

Dec 16, 2007

I was wondering if it would be advisable to use the Password Protected Directory option in cPanels to limit part of my website to no more than 1,000 paying customers (yearly subsciption). Can cPanels handle this? Would accessing .htaccess and .htpassword to authenticate be too slow? Would management become too much? Has anyone attempted this? Are there any good alternatives such as open source programs? I've looked and found a few that are expensive and do way more than what I need.

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FTP Password Incorrect - CPanel Login Fine

Mar 20, 2008

When I try to login to any accounts on my server via FTP the responce is:


[20/03/2008 15:41:15] 331 User restore OK. Password required
COMMAND:>[20/03/2008 15:41:15] PASS
[20/03/2008 15:41:16] 530 Login authentication failed

I can login to their cPanel accounts fine using the exact same password so I'm not sure what the problem is. I've tried restarting the FTP server and syncing the ftp passwords using WHM -> cPanel -> Synchronize FTP Passwords but still no luck. I've tried changing the account password but I can still login to cPanel with the new password but not ftp.

I try connect to the ftp server via the IP address and domain ( but again, no luck.

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