Reset A Client's Password In Cpanel

Apr 21, 2009

I use WHM and have a client that lost access to cpanel because the site's owner (an organization) turned over the management of the site to a new person. The previous person never used the site so he forgot the password to get into cpanel and ftp. I can login to the site using my WHM password, but I cannot change his password in cpanel because I don't know the old one. How can reset it?

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Oct 31, 2009

restore a VPS onto a different server due to a hardware failure. The new VPS is up and running and I can apache is displaying the cPanel WHM login panel ok. So I know the VPS is fine.

However, my WHM username/password are no longer working.

What options do I have resetting the password for the WHM? I have full access to the shell of the VPS (root access).

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I have set the values for outgoing mail control low enough to catch the problems without affecting all but one of my clients. I have given him increased limits on certain of his mailboxes.

However when he wants to modify the mailbox, for example change the password he gets the following error.

The maximum number of outgoing email messages (in a pink box)

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Is there anyway of setting a custom limit on an account and also allow the client to retain the ability to reset his own password.

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Nov 22, 2007

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<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
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am having some issues with cpanel's password changing. password of a user changes fine from shell, changes fine from WHM. however no luck in the user's cpanel.

error i get is:

Quote:

There was an error manipulating the password file. This generally means you entered your old password incorrectly.
The following services were updatedif any)

Changing password for user xxxxxxx.
Changing password for xxxxxxx
(current) UNIX password:
passwd: Authentication token manipulation error

i'm looking into this user's directory, and oddly see that the /etc/<domain>/passwd and shadow and quota files are all 0 bytes. but i can log in with the password i set from whm.

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Mar 17, 2007

I searched the forum articles but couldn not find specifically what I wanted..
just learning with my dedicated server...

I want to change my cpanel password and ftp password but NOT change the msql server password. I tried to do it in WHM it also changes the database to my website and causes it to go down. (so I changed it back)

I tried to change it under: [URL to actual WHM removed] Password Modification in WHM but it changed the databse program as well.

Again all I want to change is the Cpanel acces and main FTP pass

Im doing this to keep old programmers out of my server)

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