I use WHM and have a client that lost access to cpanel because the site's owner (an organization) turned over the management of the site to a new person. The previous person never used the site so he forgot the password to get into cpanel and ftp. I can login to the site using my WHM password, but I cannot change his password in cpanel because I don't know the old one. How can reset it?
today i changed the password for the admin panel for a customer (username eg. mylogin). 10 minutes later he called me and said that he cannot get into his emailaccount anymore. Checked the password and saw that the emailpassword for his emailaddress (eg. firstname.lastname@example.org) is now the same from the admin panel login. So i changed the emailpassword and checked the admin panel login - it now has the emailpassword. What a mess.. I'm running Plesk Panel 11.5.30 MU47.
i have a dedicated server with CENTOS Enterprise 4.6 i686 on standard i have main problem that there is an account on my server that the password can enter the FTP account normally but not enter the Cpanel i see that if the coanel pass is 951753 he can not log in the cpanel but can enter FTP why this problem ? and how to resolve it
I searched the forum articles but couldn not find specifically what I wanted.. just learning with my dedicated server...
I want to change my cpanel password and ftp password but NOT change the msql server password. I tried to do it in WHM it also changes the database to my website and causes it to go down. (so I changed it back)
I tried to change it under: [URL to actual WHM removed] Password Modification in WHM but it changed the databse program as well.
Again all I want to change is the Cpanel acces and main FTP pass
Im doing this to keep old programmers out of my server)