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Clients Can't Connect To IP


We're having a small problem with one of our Ventrilo boxes (Linux) that seems to be blocking users from connecting. The DC (The Planet) is reporting that the issue is likely with the user and my tech is also saying the same thing. I have reason to believe they're both wrong but wanted to see if anyone had any ideas.

Here are 3 tracert's that show normal activity until the user reaches the DC network and then they can't reach our server.

All 3 of these are from different users experiencing the exact same problem.

Tracing route to ca.13.1343.static.theplanet.com [67.19.19.202] over a maximum of 30 hops:
1 2 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 70 ms 72 ms 24 ms 68.86.105.193
4 127 ms * 13 ms 10g-9-3-ur02.longmont.co.denver.comcast.net [68. 86.103.157]
5 103 ms 87 ms 66 ms 10g-9-1-ur01.longmont.co.denver.comcast.net [68. 86.103.161]
6 12 ms 11 ms 12 ms 10g-3-1-ar01.denver.co.denver.comcast.net [68.86 .103.154]
7 9 ms 9 ms 23 ms 68.86.103.150
8 11 ms 12 ms 11 ms 12.125.159.89
9 45 ms 42 ms 33 ms tbr2-p013702.dvmco.ip.att.net [12.123.207.150]
10 31 ms 34 ms 126 ms tbr2-cl33.dlstx.ip.att.net [12.122.12.125]
11 145 ms 32 ms 31 ms gar1-p3100.dlrtx.ip.att.net [12.123.16.165]
12 38 ms 32 ms 31 ms 12.119.136.14
13 30 ms 34 ms 32 ms te7-1.dsr02.dllstx3.theplanet.com [70.87.253.18]
14 34 ms 32 ms 30 ms vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]
15 59 ms 142 ms 48 ms gi1-0-2.car02.dllstx4.theplanet.com [67.19.255.1 34]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Tracing route to ca.13.1343.static.theplanet.com [67.19.19.202] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 10 ms 73.96.20.1
3 9 ms * 7 ms GE-2-37-ur01.aberdeen.wa.seattle.comcast.net [68 .86.98.9]
4 9 ms 13 ms * te-5-2-ur01.olympia.wa.seattle.comcast.net [68.8 6.96.6]
5 11 ms * 12 ms te-8-4-ar01.burien.wa.seattle.comcast.net [68.86 .96.10]
6 14 ms 19 ms 14 ms 12.116.25.13
7 69 ms 69 ms 70 ms tbr1011401.st6wa.ip.att.net [12.122.111.6]
8 72 ms 76 ms 74 ms tbr2-cl10.sffca.ip.att.net [12.122.12.113]
9 73 ms 66 ms 67 ms tbr1-cl30.sffca.ip.att.net [12.122.9.137]
10 67 ms 68 ms 69 ms tbr1-cl3.la2ca.ip.att.net [12.122.10.26]
11 70 ms 67 ms 67 ms tbr1-cl20.dlstx.ip.att.net [12.122.10.49]
12 67 ms 68 ms 67 ms gar1-p340.dlrtx.ip.att.net [12.123.16.161]
13 65 ms 66 ms 65 ms 12.119.136.14
14 66 ms 66 ms 65 ms te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
15 68 ms 67 ms 68 ms vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]
16 67 ms 66 ms 66 ms gi1-0-1.car02.dllstx4.theplanet.com [67.19.255.6 ]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

1 9 ms 5 ms 7 ms 73.101.80.1
2 7 ms 7 ms * GE-2-37-ur01.gigharbor.wa.seattle.comcast.net [6 86.99.9]
3 * * * Request timed out.
4 13 ms 9 ms 11 ms 12.117.243.13
5 64 ms 66 ms 64 ms 12.127.6.50
6 67 ms 67 ms 273 ms tbr2-cl10.sffca.ip.att.net [12.122.12.113]
7 67 ms 73 ms 69 ms tbr1-cl30.sffca.ip.att.net [12.122.9.137]
8 66 ms 66 ms 65 ms tbr1-cl3.la2ca.ip.att.net [12.122.10.26]
9 68 ms 64 ms 63 ms tbr1-cl20.dlstx.ip.att.net [12.122.10.49]
0 67 ms 70 ms 66 ms gar1-p340.dlrtx.ip.att.net [12.123.16.161]
1 70 ms 68 ms 67 ms 12.119.136.14
2 72 ms 69 ms 66 ms te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
3 63 ms 65 ms 65 ms vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]
4 69 ms 75 ms 69 ms gi1-0-1.car02.dllstx4.theplanet.com [67.19.255.6
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
0 * * * Request timed out.


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Kind Regards,
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---------------------------------------------
Hello,

Customers who save their FTP login credentials in FTP softwares like FileZilla, Cute-FTP, WS_FTP-Pro, Dreamweaver or Frontpage are prone to malicious scripts injections from their PC's using their legit cPanel login details via FTP and the owner of the domain/account were not even aware of it. Your login credentials are leaked to the hackers once a Trojan or Virus gets installed on your Windows Machine.

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From the start, I have been using EditDNS and still using it. But coming to think of it, its getting more unstable day by day even though they have 5 servers spread across the globe. I am planning on to move to EveryDNS. With this move, I'd like to use their services for my clients too. Rather than running my own DNS servers - I feel this could work out more efficient and reliable.

So what I am planning on doing here is more like creating private namesevers to mask EveryDNS's nameservers. Then have a custom script site built to interact with EveryDNS's APIs. Sounds like a good idea? Then my customer uses the script's interface to create/delete/edit records, etc.

Anyway I need some advice, suggestion or help in this matter. Has anyone tried this stunt out before? If so, how successful were they/you? How are your customer's reaction towards this (satisfied or not?). Does it stay efficient? (both in terms of money, time and energy spent).

Also, if anyone could suggest me any programmer who could do this for me (someone well versed with DNS/EveryDNS on PHP/MySQL) it would be nice.

Edit: I guess ServerBeach/Peer 1 already has implement this. If anyone really knows whats going on there - please share.

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Is that the only reasons they have given you? How can a server always need maintenance when it's down?

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