Choopa Migration Gone Awry

It seems something has gone awry with choopa's recently planned migration. All but one of my servers returned to life, of course, the one that didnt is the database server that they all rely on. That server has been down going on 18 hours now, and of course no one answers the telephones, AIM, or support tickets. Of the one or two times that I've gotten through on the telephone, the tech has told me that they're putting hands on every machine that got migrated, and connecting a console. They also mentioned something about not sleeping for 24 hours. I think its time to make plans to move my equipment elsewhere... 18 hours of downtime for a 2 hour planned maintenance window seems a bit wonky to me.

I forgot to mention, each time I had gotten someone on the phone / aim, they said they would immediately go check the server and see whats wrong, and none of them updated any of my tickets or got back to me.