Choopa Migration Gone Awry

Mar 8, 2007

It seems something has gone awry with choopa's recently planned migration. All but one of my servers returned to life, of course, the one that didnt is the database server that they all rely on. That server has been down going on 18 hours now, and of course no one answers the telephones, AIM, or support tickets. Of the one or two times that I've gotten through on the telephone, the tech has told me that they're putting hands on every machine that got migrated, and connecting a console. They also mentioned something about not sleeping for 24 hours. I think its time to make plans to move my equipment elsewhere... 18 hours of downtime for a 2 hour planned maintenance window seems a bit wonky to me.

I forgot to mention, each time I had gotten someone on the phone / aim, they said they would immediately go check the server and see whats wrong, and none of them updated any of my tickets or got back to me.

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I've decided to move from LSN (review coming soon) to a new home, but I'm not quite sure where to put them. (To avoid any confusion from the title: My babies are my websites, not servers if someone would mistake this thread for being a co-lo ).

I've looked at choopa and gigenet as they have gotten good reviews and when looking at the outage reports forum here they don't seem to have had many reports.

For some reason my gut feeling says "go with Gigenet", considering all reviews I've read about them has been extremely good, not to mention the uptime they've had. I'm not sure how accurate these statistics are, so please correct me if wrong.

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The things that makes me worried about choopa are:

* 12 Months contract

* "The May Incident" of Choopa from the link above. 833 minutes of downtime?? But an average uptime of 99.94% over 1114 days seems very good considering whatever happened in May 2008 killed the statistics.

* Haven't heard much about the company and google wasn't very helpful finding reviews. Seen gigenet here and there and heard great things about their ProxyShield. Hey, even WHT use it.

The only falling point I can see on Gigenet is the price. I'd have to pay $1,471 compared to $798 with the newest offer from Choopa ($673 more a month, $8076 more a year). The 100Mbit unlimited is $1000 compared to Choopas $500. If I'd want to upgrade in the future, I could get almost four servers at Choopa for the price of two at Gigenet.

Does any of you think $673 extra pr month with Gigenet is justified? Would the service be _that_ much better?

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these are the vb docs based on moving into new host and restoring:
[url]
[url]

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when I am in totally new host,

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I have done restore on same server but never done for any one to restore on a different server

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The forum is is the one in my sig.

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[url]

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[url]

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Dear Mr.

I would like to inform you about the planned migration of your shared hosting account to a new hosting environment. This concerns the domain xx***********. The migration will start on: 29-10-2009 during business hours.

2nd email:

Dear Mr.

Due to a problem with the restoration of the backup on the newermachine, we did not succeed in the transfer of your domain. So for now it will stay on the 'older' webshared enviroment. Are you OK with us to give it another run tomorrow? Please indicate a No in case this is inconvinient to you, if there is noanswer we assume that there is not a problem and we will work on thetransder again tomorrow.

3rd email:

Dear Customer,
The transfer of your webpackage to one of our new shared hosting servershas been completed.

--------------------------------------

Now my Oscommerce site is down:
Parse error: syntax error, unexpected ';' in /vhosts/xxx***********/httpdocs/catalog/index.php on line 314

I checked line 314 of index.php does not have ';'
My site admin side is working.

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