BurstNET - Unsuccessful Network Maintenance
Sep 22, 2008
today i received this email from BurstNET, really i am chocked from what happened.
BurstNET™/NOCSTER™ Network Mailing List Members;
BURSTNET Network Maintenance Update - Saturday, September 20th, 2008
Please be advised that the network maintenance performed on Saturday, September 20th, 2008, starting at 2AM EST was unsuccessful.
Due to an unforeseen equipment issue (an undocumented Cisco™ limitation) that did not appear until after live traffic was flowing, the maintenance was not able to be completed as planned. The maintenance was nearing completion, at which time live traffic was brought online on the new equipment. The live traffic immediately caused multiple/repeat outages, and BustNET™ Network Engineering attempted to diagnose and workaround the issue. BustNET™ Network Engineering found that this was not possible at this time, and the network design would have to be altered accordingly to proceed.
Proper planning, configuration, simulation, and testing had been completed in advance of this maintenance period, however, this was a undocumented Cisco™ IOS limitation that was not found until after live traffic was brought online.
BurstNET™ Management made a decision to revert back to old equipment/configuration, to get our client base back online, until which time this issue can be rectified/resolved on the new equipment.
A new maintenance window will be announced shortly.
We apologize for this inconvenience, and do appreciate your patience and understanding, as we work to upgrade/improve the network for the best future performance.
BurstNET™, BurstNET Technologies™, and NOCSTER™ are either registered trademarks or trademarks of BurstNET Technologies, Inc.™ in the United States and/or other countries.
____________________________
You are currently subscribed to the BurstNET™ Network Mailing List.
To unsubscribe from this BurstNET™ mailing list, please visit: [url *removed*]
The removal process is automated, and you will be removed immediately.
BurstNET™ - an INC500™ Company
BurstNET™ - The Speed the Internet Travels™
To place an order, or for more info, contact;
BurstNET Technologies, Inc.™ - BurstNET™
Toll Free 24/7/365 Support: 1-877-BURSTNET
Phone (570) 343-2200 - Fax (570) 343-9533
PO Box #591 Scranton, PA 18501-0591 USA
[url]& [url]
sales@burst.net
Copyright 1996-2008 ©
BurstNET Technologies, Inc.™
All Rights Reserved.
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May 5, 2008
I used Burstnet dedicated service for more than 2 months & would like to post a review here:
Initially I ordered a server before two months from Burstnet, Burstnet (Nocster) took more than a week to setup. After waiting for a week I got the server. Never received remote reboot port , though they billed me for it every month.
Initially it was working fine. After 7 days approx , my server was inaccessible , I added a support ticket to reboots & got reply that my server was suspended due to lack of reply of the abuse warnings they sent me , while I had got an abuse alert before a day informing me about spam mails somebody sent from a vps, I had already replied to the alert that I suspended the vps of spam mail user & had also got email from Burst saying: " Thank you for taking the time to contact the BurstNET Abuse Dept.
BurstNET in no way condones any spam related........"
it was confirmed that they had received my reply for abuse alert. I informed them this in ticket, they replied they did not receive any reply from me. I provided them email headers & it was clearly showing that the mail was delivered to burst, later they said that the mail was delivered but was not reached to their support desk & they reactivated my server. There was 5 - 6 hrs down time , while there was no fault from me.
See the screen shots below: ....
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Jun 25, 2009
Windows normally require far more frequent patching than Linux. There is one issue with VPS. Everytime we do maintenance we need to reboot the server and the VPS are affected. Normally for VPS I thought the best method will be to remote into the VPS first to shut them all down before rebooting the main server.
Issue is sometimes clients want security and do not give us these passwords. If we were to shut down by the main server interface and reboot, won't it harm the VPS? For those doing maintenance, what are your ways of overcoming these?
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May 29, 2007
possibility of having a web server that require little to no maintenance?
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Jul 20, 2007
Recurring maintenace can be down the uptime %?
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Jan 25, 2007
I have 150 accounts on my server and suddenly 75 accounts the users of the Database are deleted?
you can see this account:
[url]
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Apr 15, 2009
I know that after you have been running a site for a while you will have some "clutter" after a while. For example, email boxes that are not used might be taking up a lot of space because they are getting spammed.
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Mar 26, 2008
I got around 5 servers running and added one more last week. Its becoming a pain managing them all. Updating, setting up new policies and restrictions, securing or whatever other tasks that are needs to be executed on ALL these servers.
Wanted to know how you guys are doing it. I know that some hosts use HSPc, HSphere, Helm, etc to manage the entire cluster. But what about the lot who use cPanel?
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Nov 14, 2008
yestarday i ressived email from them
Dear Valued Limestone Networks Client,
You are receiving this notification because Limestone Networks has scheduled a maintenance window to perform work on several fiber cross connects which provide carrier bandwidth to our facilities. Since this will involve a minor interruption in service we are informing all of our clients of scheduled maintenance as far in advance as possible.
This maintenance window is scheduled for Friday, November 14th, 2008 from 12:00AM to 6:00AM CST. Those clients who will be affected, which is anticipated to be less than 5% of all clients, will experience a brief (5-10 minute) loss of network connectivity to their servers. We do not anticipate power loss to any servers during this maintenance window.
We appreciate your understanding and cooperation in this matter. Please feel free to contact us email (sales@limestonenetworks.com) via our ticket system [url] or our live chat system (www.limestonenetworks.com) if you have any questions, comments, or concerns.
but one thing i cant get it,they sayeing outage will be from 12-6am or just 5-20min because my server has been down for more than 3hrs
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Mar 11, 2008
how do you guys do the maintenance for shared hosting SQL 2000/2005? Do you just let the customers do the maintenance, compacting and optimizing themselves or do you scheduled a task to do that?
Till now I had let my clients do that. But some clients it seemed do not really know much about this. But if we were to compact or optimize all the databases by task scheduling, I am worried that it is something against their privacy.
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Jan 17, 2009
today i got a email form my web hosting:
"Lunarpages Web Hosting is scheduled to undergo maintenance this Saturday, January 17, 2009, at our San Diego location in order to upgrade our internal systems to be more energy efficient in our power usage, a major step in our initiative to Go Green in 2009. Unfortunately, this means that some of our servers will be unavailable for a short time while we upgrade these systems. We apologize for any inconvenience this may cause.
Below, you will find information on how to track the progress of our upgrades and the scheduled times that our servers will be undergoing these improvements.
The following times are our three scheduled maintenance windows for this upgrade. Please note that the information is in Pacific Standard Time (PST):
* Saturday, January 17, 7am-10am
* Saturday, January 17, 10am-1pm
* Saturday, January 17, 6pm-9pm
"
will this maintenance affect the rank of my website in google and other search engine?
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Jul 3, 2014
Since 3 Days the "daily maintenance script" isn't working anymore.
Task info
[table="width: 500, align: left"]
[tr]
[td]Task ID[/td]
[td]43315[/td]
[/tr]
[tr]
[td]Task name[/td]
[td]Run the daily maintenance script[/td]
[code]....
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Sep 26, 2009
I ordered two servers from burstnet three days ago.
I was very thrilled when they said they could rush my order within 24hours. And I was floored when I received my boxes hours after ordering.
From there, it's been all downhill.
(1) They installed the wrong hard drive on one of the boxes.
(2) They corrected the hard drive with the correct one. But they created partitions that we did not ask for. Result: reinstall, again.
(3) We found the LAN connection between our two boxes off. We asked them to see and they got back that the cable was disconnected. Scared, we asked them to tell us WHY this would randomly happen. At no point did they apologize. Rather, the support staff simply seems to go back and forth putting the responsibility of the problem from one department to another.(kinda like "we dont know but i'll fwd to networking staff")
(4) This is where it really hit the fan. We ordered hardware ddos protection. I opened a ticket in afternoon yesterday asking them if it had been setup. Our server has been under syn floods which a hardware ddos system should help mitigate. The support staff took over 3 hours and a voicemail before responding.
Since then, the support staff has not yet been able to tell me anything about the ddos hardware. According to them the networking dept. is responsible for that. And by the time the support staff gave up, the networking dept. had gone home(evening yesterday). The support staff said I might not hear back until 9am today.
I told them to cancel my server and provide me a refund if they cannot fix the problems by 10am. It's 11am and I have not heard a thing from them.
I opened another ticket few minutes ago about getting a refund. They quickly responded to it saying support has zero to do with billing and that I should contact billing. They also said billing won't be in until Monday.
I spent every penny I had on these servers. Is my only option to wait till Monday before I can get them to give me a refund and find another host?
In either case, I am super disappointed by BurstNET support's incompetence and response times.
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Oct 6, 2008
I'm not normally one to drag things like this in public but I honestly just wanted to know industry standard for a situation like mine.
So, here is the lowdown. I was originally a customer of this company called uni-hosts.com. They resold BurstNET dedis. After being signed up for a month or two, they went out of business. At this point, BurstNET did a nice thing and offered to carry over any customers from uni-hosts and transfer over to their services. I was paying like $24.95 before for some cheap P4 1.8 or whatever from uni-hosts.com, but BurstNET said that they couldn't match that. That's fine. They said like $39.99 was the best they could do.
This was all done via service tickets. I never completed a signup or order form or anything like that. I had signed up originally through their support portal and that's it. I told them via this support portal that I would NOT be continuing my service with BurstNET and thanked them for their time. I have all the tickets saved in my email so on and so forth. Everything is cool.
Fast forward 4 months to the present. I see 3 emails from BurstNET sent on the same day and they are for the past 3 months of service. Apparently I owe $120USD or something. Of course, I am like wtf. I log in via their billing window and initiate a conversation regarding this.. They then inform me that I have to pay this fee because I signed a contract with them (non-existent of course.). I showed them all the previous tickets from me talking to their sales telling them very clearly that I was not going to carry over my service. They said that a ticket is not a valid or official form of cancellation, but I also said that I never officially signed up for anything so I thought it was acceptable.
To make a long story short, they've now informed me they're sending a collections agency after me. This is more of a hassle than anything else as I haven't received service, or anything like that for months from them, yet they are charging me for it. Is this normal practice in this industry? Is there something I can do to annoy them through this process, like a counter collections agency? They obviously don't seem to care about what's 'legal' or 'reasonable'.. How does one even deal with this as regular little customer?
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Dec 11, 2008
What do you think about burstnet?
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May 3, 2008
Ive just being doing some pings and tracerts on burst and it looks to me they have there new X0 fiber installed i still get around 20 hops and average 120ms ping any body found the new transit any quicker, im still deciding weather to go back to burst or not, the speeds are pretty much the same but it is too early to justify there stability
What do you think so far?
Tracing route to burst.net [66.96.192.201]
over a maximum of 30 hops:
1 53 ms 98 ms 98 ms api.home [192.168.1.254]
2 38 ms 36 ms 35 ms 217.41.191.122
3 35 ms 35 ms 36 ms 217.47.41.161
4 36 ms 35 ms 35 ms 217.41.175.13
5 33 ms 36 ms 36 ms 217.41.175.126
6 139 ms 189 ms 191 ms 217.41.175.54
7 43 ms 34 ms 35 ms 217.47.74.99
8 35 ms 37 ms 36 ms core1-pos12-1.bletchley.ukcore.bt.net [194.72.31
.5]
9 40 ms 38 ms 44 ms core1-pos0-7-0-12.ealing.ukcore.bt.net [62.6.200
.109]
10 38 ms 37 ms 38 ms transit1-gig8-0-0.ealing.ukcore.bt.net [62.6.200
.110]
11 38 ms 37 ms 35 ms t2c1-p11-0.uk-eal.eu.bt.net [166.49.168.17]
12 37 ms 37 ms 37 ms t2c2-p3-2.uk-lon1.eu.bt.net [166.49.164.138]
13 39 ms 37 ms 37 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
14 39 ms 37 ms 37 ms 195.66.224.130
15 37 ms 37 ms 37 ms p5-0-0d0.rar1.london-en.uk.xo.net [71.5.174.133]
16 110 ms 111 ms 111 ms p1-0-0d0.rar1.nyc-ny.us.xo.net [65.106.0.118]
17 118 ms 119 ms 117 ms 207.88.14.85.ptr.us.xo.net [207.88.14.85]
18 257 ms 209 ms 206 ms 207.88.14.86.ptr.us.xo.net [207.88.14.86]
19 128 ms 130 ms 127 ms 207.88.182.62.ptr.us.xo.net [207.88.182.62]
20 120 ms 121 ms 121 ms burst.net [66.96.192.201]
Trace complete.
C:UsersMe>ping 66.96.192.201
Pinging 66.96.192.201 with 32 bytes of data:
Reply from 66.96.192.201: bytes=32 time=121ms TTL=48
Reply from 66.96.192.201: bytes=32 time=122ms TTL=48
Reply from 66.96.192.201: bytes=32 time=122ms TTL=48
Reply from 66.96.192.201: bytes=32 time=120ms TTL=48
Ping statistics for 66.96.192.201:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 120ms, Maximum = 122ms, Average = 121ms
C:UsersJames>
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Jun 10, 2008
I am considering getting a few low end servers from burst.net but was wondering about their network uptime and hardware replacement times? from what little i have read here on WHT the network keeps going up and down at times.
also i would appreciate if you all could point me to a "reliable and trustworthy" burstNet reseller.
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May 24, 2008
Firstly, our IP: 66.197.141.245
We bought a server from BurstNET two months ago, so far it's been excellent.
Setup:
Often complained about by people purchasing servers, setup was a little slow at about 48 hours, but it's not terrible. It doesn't bother me, perhaps they concentrate on support over sales, which is a great thing. That brings me onto:
Support:
Have only had to contact support twice at the very beginning, cPanel threw up a couple of strange errors and I submitted a ticket to cPanel and one with BurstNET. I was expecting BurstNET to send me to cPanel, but instead the fixed the issue (within 15 minutes I must say), much better than waiting for cPanel whom took well over an hour. The other issue I simply contacted BurstNET again and they fixed it extremely quickly Never has a reply of mine gone for over 20 minutes without a reply from BurstNET, it's excellent stuff.
Network:
Another thing people moan about. True, there was one *minor* outage, to do with the preparations of setting up their new XO fibre and some BGP routing error, but it was all fixed within 30 minutes as far as I can remember. Other than that the network has been excellent, getting brilliant speeds through the new XO linkup too Uptime has been 99.9% so far, which is brilliant.
From my experience, the BurstNET team is extemely efficient, knowledgeable and in general: awesome!
A couple of things I don't like:
+ the mess of a billing system, it's all patched together, but at least it works
+ lack of an offsite status page, only one outage, but WHT is more of a status page it seems
Overal:
Support: 10/10 - can't fault it from my experience
Network: 8/10 - normally excellent
So that gives them a brilliant: 9/10!
One last note: I think BurstNET are somewhat "bullied" on these forums, people seem to attack them for a lack of redundancy, terrible support, terrible network, etc etc. Please, if you've never used BurstNET: shutup. Also, lots of the BurstNET resellers are attacked (some are good, lots are quite poor it seems), and people blame BurstNET not the reseller, also wrong.
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Mar 8, 2008
I would like information on who the customer is burstnet / nocster on dedicated servers, as is the quality of service and especially the time to support the cradle.
I can wait 3 days for activation or more what interests me is the quality of service.
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Aug 13, 2008
Who is better limestonenetworks or BurstNet
I deal with the company BurstNet But the question now
Is limestonenetworks excellent company?
Is technical support fast?
I want enough information on the company limestonenetworks
I want to deal with them
Topic of discussion
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Jul 3, 2008
wondering after order new server with BurstNET, never reply 3 days about some question email ... How about you? also never reply after order? or delay reply always?
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Sep 17, 2008
Just got the email:
BURSTNET Network Maintenance Advisory - Saturday, September 20th, 2008 - 2AM-4AM EST WINDOW
BurstNET™ Network Engineering will be performing maintenance in our Scranton facility during the hours of 2AM and 4AM EST on Saturday, September 20th, 2008. At this time, BurstNET™ Network Engineering will be performing a significant upgrade/replacement of our existing network infrastructure. This upgrade will involve removing/replacing our older/out-dated core Cisco™ GSR & Extreme Summit™ routing/switching equipment, with newer state-of-the-art Cisco™ 6500-series routing/switching equipment, and implementing a new network design---allowing for easier upgrade, higher fault-tolerance, additional capacity, and extra redundancy.
This maintenance will be service affecting, however, we expect the overall network downtime to be 30 minutes or less, during the 2-hour maintenance window, with the majority of that occurring at the start of the work...as equipment and cabling is changed. There will also be momentary periods of higher than normal latency while circuits are re-routed, BGP updated/reloaded, and cabling switched, throughout the 2-hour maintenance window. Proper planning, configuration, and testing has been completed in advance of this maintenance period, in order to minimize as much as possible the overall time that will be service affecting.
This maintenance is necessary in order for further growth of the BurstNET™ network, as well as to implement additional redundancy into the network. This should also help resolve any latency and packet loss issues our clientele may have been experiencing in recent weeks. BurstNET™ has recently hired new Network Engineering staff, and this is the first step in several upgrades/modifications they will be making to the BurstNET™ network over the next 60-90 days, to expand reliability, increase capacity, install further redundancy, and increase performance network-wide.
We thank you for your patience and understanding with this necessary maintenance, as well as for your continued business!
Sounds like a pretty major upgrade (they've been upgrading a lot recently). Here's to more uptime and redundancy at BurstNET!
Lastly, a quick point to the army of Burst-haters out there: go check outages, BurstNET has had two great months for us (99.9%+ uptime). Stop hating .
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Oct 5, 2008
Is anybody else facing this problem? I've been with Burstnet for two and a half weeks and have had numerous downtimes during this period.
I can bear with my sites not responding for a few minutes, but the downtimes have lasted for more than an hour on most occasions.
I don't know what to do since I've already paid for three months upfront.. but I'm definitely gonna switch hosts as soon as this period ends.
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Sep 2, 2008
We just got an invoice from burstnet for a vps server we never ordered. We were out of town since Friday yet this order was placed on sunday August 31st. I tried to cancel but was called a liar and that the charges will stand. Im not paying them for something I did not order in the first place. I was a reseller for them but not anymore.
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Jul 13, 2008
HDo you know any dedicated server provider who provide cPanel dedicated server cheaper than what burst.net offer?
For me, it seems like burstnet is cheaper. Anyone else?
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Dec 11, 2008
We have been with BurstNET for some time now and have a lot of servers with them. This review is not based off of just 1, 10, or even 100 servers, but a large quantity of servers. The quantity of servers we have makes our review a pretty good standard, in my opinion, for those interested in BurstNET. I have nothing but good things to say about BurstNET. In this review I would like to discuss their network, support, sales, billing, customer service, and prices.Network: Ever since the last upgrades that were performed 1-2 months ago have made this network very powerful and reliable. I don’t think there has been any downtime since this upgrade and we have been very pleased and happy with this. Yes, there were some issues prior to the network upgrades. That is all in the past now, and judgments about BurstNET’s network shouldn’t be based on past performances anymore since it’s a new network. There have not been any complaints since the new upgrades and we are very pleased with it.Support: The support department is very knowledgeable and quick to respond. Since we have a large quantity of servers with them we have experienced just about every problem you can think of. BurstNET’s support department have always replied promptly and kept us updated on resolutions of the problems. If a server has a hardware failure, they promptly replace the damaged hardware very quickly (they start replacing the hardware immediately, within the hour).
Reboots are handled very fast, soon as we request a reboot they are on their way to reboot the server within 5-10 minutes (this is at all hours). Support has always been prompt and there are no complaints, they are VERY knowledgeable and seems like nothing is too difficult for them to handle.
Sales: Indeed we have to contact the sales department quite often. Most companies fully enforce an 8am-5pm window for sales inquiries. This has never been the case with BurstNET. Shawn and Benji seem to always be around to answer our questions and concerns.
I’m sure Shawn and Benji will have health related problems in the future for all the caffeine they consume…. J This type of dedication is very respectable and amazing.
Billing: Ok, this has been an issue for us. However, I believe it’s common to have issues when we are ordering and canceling servers as often as we are. It can sometimes take a couple weeks to resolve our billing issues, this is partially because of the tedious work that is required by BurstNET and us to resolve. I hope that the new billing software they have implemented will make it easier for us and them when it comes to cancellations and orders. The review of the billing will remain incomplete since we have not really gone full swing with the new billing software just yet.
Customer Service: Whenever we have issues, it usually ends up in our favor. This is something that keeps us coming back for more. There has been some cases were they could/can charge us for things that have been rendered to us, but they don’t. They go out of their way to make sure we are happy. Occasionally Benji will leave me a message on AIM and make sure things are going well us.
BurstNET has also extended a lot of patience towards us quite often. When miscellaneous problems arise (9 times out of 10 our fault!), I have made comments out of frustration to them that weren’t so kind. I don’t think I have ever received a rude reply from them when I think they should of, to give me a reality check. In short, they have great customer service!
Prices: The prices are probably the best in the industry and I don’t think they can be matched (own assumption, probably wrong). For all that they offer, I don’t think anyone can go cheaper. For all the support and other services they offer, they could easily charge more. I feel that they are a very good datacenter and I can't find any reason why anybody wouldn't want to go with them. What they offer surpasses the price they give.
(Ok, here comes my theory and I’m willing to debate it with anyone…): I believe it’s because of these prices that BurstNET receives so many bad reviews here on WHT. People who buy budget servers are often those who are just starting out and aren’t familiar with dedicated servers, and what it takes to efficiently run them. When problems (server is offline, running slow, etc) arise they immediately assume it’s the datacenters fault, when in fact it isn’t. These problems almost always occur from poor configured scripts and applications. Then when troubleshooting isn’t offer for free, you see a flood of bad reviews here on WHT when BurstNET didn’t do anything wrong. Someone who spends $50/mo for a dedicated server will need MUCH more support and hand holding than someone who spends $500/mo. And not to offend anyone, those who spend $50/mo for a server are usually the ones who want to be “heard” of how they were wronged by BurstNET.
This is the end of my review of BurstNET, this is coming from someone who has a lot of experience with BurstNET and has a large quantity of servers with them. That being said, nothing I have written is opinionated assumptions about them, but actual experience with them. Everything I have written fully enforces that they are great company to be with.
**Unavoidably there will be those who feel they were "wronged" by BurstNET and be sure to destroy my positive review.**
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Apr 28, 2009
I have been looking to talk to BurstNET reps about a possible purchase (gunna attempt to maybe negotiate a deal - trying to choose between VolumeDrive and BurstNET) but I have yet to find their chat to be online in the past week or so; I have checked during all hours of the day (meaning at different times of the day... not literally every single hour).
Furthermore I tried dropping their sales an email but have not got any sort of response yet (albeit its only been over a day but not even a confirmation or anything).
I will probably try to drop them an email again but was just wondering if anyone has ever had a live chat w/ BurstNET reps before?
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Nov 3, 2009
how long it takes the server setup in BurstNET?
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Apr 29, 2009
I have three similar offers from three different companies
1) BurstNET
Q6600
2GB RAM
250 HDD
2000GB transfer (not sure if its 10 Mbps or 100 Mbps... I think 10)
5 IP addresses
DirectAdmin unlimited domains
Basic Management
First month free
2) VolumeDrive
Q8200 or Q6600 (my choice)
4GB RAM
500 HDD
10 Mbps unmetered
Not sure how many IP (I forgot to ask =X)
Plesk 30 domain
Basic Management
3) Hivelocity
Q8200
2GB RAM
500 HDD
1500 GB over 10 Mbps (I wish it was 100 Mbps...)
6 IPs
DirectAdmin Unlimited domains
Silver Plan management
The prices for all the above are similar (only a few dollars here and there).
VolumeDrive has the best deal spec wise, but I really like the first free month w/ BurstNET (gives me a chance to "try out their service") but I know Hivelocity has the best reputation. Its like highschool drama all over again .
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Oct 18, 2009
burstnet or unmeteredservers which one is batter
recently i got this 2 website for dedicate server both are given such a cheap price which i can afford but i dont know about this site i also search hear i dont find any bad information about this 2 servers. but one thing i saw unmeteredservers has 24/7/365 live chat help which i think more comfortable with me on other side burstnet gives same configuration in low rate but they dont have live chat support so i want to know which server is best
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