[Review] Super Special Servers
Dec 6, 2008
[Review] Super Special Servers
Well, this isn't so much of a review as me saying what's happened in the last week since I ordered a server from them.
November 29th- Ordered a server, expected 2-3 days till my server was up. It turned out to be 2-3 business days (M-F). This, I admit is my fault for not reading carefully. A few more days, I did not mind.
I also submitted a ticket requesting more information on delivery dates and they said that my server would be up in 1-2 days.
December 2nd- I submit a ticket (Tuesday) just checking that they still remember by server. It's fine, they give me information on how their process works and why it may take up to three days.
December 3rd- It's now been 3 days, so I submit a ticket. I get a reply saying that it will be up tomorrow.
December 4th- Still no server.
December 5th- Still no server.
So basically, now I'm just hoping that I will get this server within the next little while before all of my players (I'm using this to run a web based game) disappear from the 2 day downtime so far.
View 1 Replies
ADVERTISEMENT
Apr 26, 2008
I thought I would write a quick review of Corenetworks.net!
I've had a server at Core networks for about a year now, and have worked with support as well as billing.
Support
Lets start off with the most important thing, support. I am not one to need hand-holding from support, but every once and a while I need things like IP-KVM access, hardware upgrades, hardware replacements, etc. I've put in four requests for IP-KVM access via their ticketing system since I started hosting there, and each request was fulfilled within 30 minutes. I have to admit that 30 minutes is impressive for a dedicated hosting company. It must be remembered that they are unmanaged hosting, and managed hosting services cost extra. I find this scenario fits most technical people well because more resources are put into *real* requests such as hardware, kvm, etc instead of resources being used for hand-holding (i lost my root password, my apache process is not starting, etc)
Hardware
The price compared to the hardware you get is exceptional. A lot of hosting company's out there will push overused hardware on you. (some larger companies reuse hard drives over and over, check the smart drive lifetime with smartctl) The hard drive I was provided had a usage time of 3 months. That is VERY good compared to the average active drive life time at other hosting providers of 2-4 years. The hardware has been reliable and fault free (i have 2 machines now with no problems)
Uptime
This is the greatest part, every other budge dedicated hosting provider i've been with has had horrible power (sometimes reboots every few days, and the occasional downtime of a few hours) I have not had a single power outage or reboot since I first started at core networks! One of my severs has an uptime of 355 Days.
Network
The network is not blazing fast... with the package I got. I decided on the metered 3Mb connection (no extra cost) There is also an unmetered connection with a bandwidth limit, if anyone can chime in on this it would be great . I do know that I have always had a 3Mb full pipe on this plan (up and down) which is more then enough for my hosting purposes.
Features
Core networks has all of the features of the big-boys: Remote power management, bandwidth mrtg graphs, network status page, Free IP-KVM, etc.
Cost
The company does utilize it's cheaper servers as a bargaining tool for sales. It seems they unleash their $24/mo servers for a week or two to drive sales and then mark them as sold out. Currently I have the $49/mo servers (with a bit extra oomph) and I am ecstatic with the price. If you can catch the $24/mo servers, get them when you see'em!
Overall
Overall I would recommend corenetworks.net to anyone who is seeking a quality server for personal use or small business use. I am not sure how the service would meet enterprise level businesses, but they do have more expensive plans and I see no reason those would suck.
"Offical, im a reviewr score": 9 out of 10'
View 2 Replies
View Related
Aug 4, 2007
In the webhosting offers section (vps hosting), both Knownhost and PowerVPS are running deals.
http://www.webhostingtalk.com/forumdisplay.php?f=104
The PowerVPS deal seem MUCH better in terms of cost, and memory, and bandwidth.
I've read through several posts here on the board about each company. From what I've read, Knownhost is GREAT! The stuff I've been reading about PowerVPS says that things have not been that great in the recent past for them.
I'm writing now only to get opinions and comments about the deals they're offering right now and which you think would be a better choice.
View 14 Replies
View Related
May 7, 2009
I registered with www DOT supergreenhosting DOT com
The website I am hosting is for a business we just started, that is an Organic Orchard and we will ship produce to people. I chose Super Green for various reasons:
Good, cheap hosting plan.
Good reviews, from what I found online.
"Green" (although not really too green, but it would help our business image to claim we're hosted on "Green servers")
Free domain name.
So, I thought to myself, "Ok, this is who I want to go with"
I wanted to use the 36 month plan, which is $3.95 a month.
First off, I decided to test their customer service, so I began a live chat with a representative. There will always be, "1 person ahead of you, a representative will be with you shortly" bot auto response. Then, an autoresponse saying something like, "Hello, bla bla bla, how can I help you?" (Then normally a real person will say something after that)
My first question was how the billing worked. If I chose the $3.95 a month plan, will the first initial payment be just that? Just $3.95, and will I be charged $3.95 a month for every month after that for 36 months?
I was told, "Yes", that was how it worked.
So I go to register, I fill out the information, put in the card info and hit "Continue".
I was charged $142.20 or something, the entire amount! Not what I was told just moments before. I go back to live chat, and of course it is someone new now. I explain to them that the person before had given me mis information about the billing, and he just said, "You have to pay for it all up front", which was NOT at all what I was previously told.
So we're off to a bad start here.
The account activation is supposed to be "Instant". Here I am, two days later and I have yet to receive any more information about the account. Yesterday I got on their "Live Chat" again, and explained the situation. I was told that billing does not work 24/7 and the status of the account was "pending". Billing? the money is already gone! I've been "billed".
So, my question is this: Does anyone here have any experience with this host? www DOT supergreenhosting DOT com
Good, bad, what? I'm pretty bummed out about all of this. My employer is paying for all of this, and i'm doing the work for him. I feel like i'm getting the run around, and I don't know what to tell him other than try to insure him that its a legitimate company and we should receive the hosting details soon.
Sorry for such the long, rambling post. New member so I can't link you with URLS.
View 14 Replies
View Related
Jul 28, 2008
for a server to run a lightweight game server. It will require about 15-20KB/sec bandwidth. Fairly low ram requirements, and very little disk requirements.
My issue is, i need it to have VERY VERY low ping rates. Users will be connecting from Europe and US. Where can i go for something that would fill these needs? I've tried Amazon EC2, but its flaky sometimes..
View 11 Replies
View Related
Jan 12, 2007
I have a VPS and I host 3 sites on it.
2 sites load perfectly fast, and 1 site loads.. 7 seconds slower.. ( estimate time ). When I asked some other ppl to load the site, 95% said it loads fast and 5% said it loads slow.
And no it's not the isp, the one person who has the same isp as me said it loaded fast no problem.
This is really strange.. anyone have a possible resolution?
Server CPU is at 0.10, and running smoothly.
View 4 Replies
View Related
Jul 4, 2007
Wow im looking at the new jaguarpc specials and they look really nice. What do you think about moving from another provider?
Its 2 months free and 15% off for the life of the plan! it's making me feel that i should rush and sign up before its too late...
But im happy with my current provider, its just the 10$ less and the bigger specs thats making me really think about it
View 14 Replies
View Related
Mar 7, 2008
This is an important project so I need 100% uptime, high quality host, with very good support.
Which host is the leader in highest-quality dedicated servers and support?
View 1 Replies
View Related
May 29, 2009
ASPnix offers SmarterBundle for FREE with any Dedicated Server Accounts.
Purchase ASPnix Dedicated server TODAY and get SmarterBundle Professional ($747 in value) at no additional cost!
So what do you think of their offer?
View 0 Replies
View Related
Jun 26, 2013
I've been trying to configure Plesk as a hidden (super) master for a domain and I've run into some problems.
First off, for those who don't know, a hidden master is a nameserver that is actually the master server, yet does not list in the NS records of the domain.
The servers listed as NS in the zone have accepted the server as their master, but the rest of the world does not know it exists. Hence the term hidden master. The slaves consist of two PowerDNS servers that acknowledge the Plesk server as a supermaster, thus enabling automatic zone configuration and the like upon receiving a notify from the Plesk server.
However, the Plesk server refuses to send automatic notify messages to the slaves (listed in the NS records, also added to the ACL / transfer restrictions template). When requesting an AXFR by hand the Plesk server happily transfers the requested zone to the PowerDNS slaves, but upon changing the zone files through the Plesk panel's DNS management system, no notify goes out to the slaves, which thus don't know anything has changed. I've tried adding an also-notify clause to named.conf (which was suggested elsewhere), but it appears Plesk overwrites the entire named.conf upon zone changes, thus erasing the also-notify clause, subsequently refusing to send out a notify.
Further research into the workings of Bind (the nameserver used by Plesk in this setup) suggests that, by default, it should send notify messages to all servers listed in the NS records part of a given zone. This is clearly not the case in this particular setup, but I can't seem to find where exactly notify messages have been disabled (there is no mention of notify in named.conf).
My questions therefore are:
1) Why doesn't Plesk / Bind send automatic notify messages to its slaves, which is the default behavior of Bind? Where and how has this been disabled?
2) Should 1 turn out to be impossible to fix, how do I override named.conf on a per-domain basis?
View 4 Replies
View Related
Apr 21, 2009
What would you prefer and why?
Would you prefer 6 free months on a new sign up.
OR
A special built package that is loaded with things for a good price?
View 8 Replies
View Related
Jun 3, 2013
We have many intranet document what linked on our intranet site. We use "apache builed in" directory listing to handle documents on browser, and make accessable to users. Because this not so user friendly we try to use a template (h5ai-[URL] ....) for mod_autoindex.
Unfortunatelly if file or folder name contains special characters (like é,á,ű,ő,ú,ü,ö,ó) than get Access Forbidden - Error 403. If change the folder name, than its ok.
I use xampp. how to solve this.
View 7 Replies
View Related
May 6, 2008
I just heard this story on NPR yesterday discussing cloud computing, how you can use external computers to do super-computer sized tasks without having the hardware in house yourself.
If we host colocated servers, how feasible is it to get our servers into that game?
View 14 Replies
View Related
Dec 10, 2008
I am running ubuntu 8.10 installed mysql 5.1.30 from source. i am trying to change passwords for some of the users but I keep getting the error listed in the title. Does anyone know whats going wrong ?
Code:
.mysqladmin: Can't turn off logging; error: 'Access denied; you need the SUPER privilege for this operation'
View 11 Replies
View Related
Aug 18, 2008
Let me start off by saying I'm not here to trash TheNYNOC or anything of the sort, in fact they've been fairly pleasant to me sofar. But I'm wondering if anyone else is having problems with the recently advertised E7200 dedicated server special they've been advertising here at WHT?
When I first ordered my server a couple of weeks ago it was delayed an extra couple of days because they were having problems with the E7200 Core 2 Duos getting along with the motherboards they were using - no big deal, I know from experience that the E7200 is a great little C2D but it can be a real booger with certain motherboards. (Some boards still can't handle the new 45nm cores) But they finally got my server delivered and BOY was it FAST compared to my old Celeron 2.4ghz that I had at ExistHosting (now GoGax). I was one HAPPY camper.
Well tonight I come home from a party to dozens of emails from people saying half of my sites are down, email isn't responding, etc. Upon logging into the server I quickly discover that there is an apparent hardware failure of MASSIVE proportions going on. Half of the files on the server were missing, what was still there was corrupt, and almost every basic linux command resulted in a nasty I/O error.
Code:
Last login: Fri Aug 15 23:23:29 2008 from XXxxxx.swbell.net
[root@hammond ~]# fsck
-bash: /sbin/fsck: Input/output error
[root@hammond ~]# shutdown now
-bash: /sbin/shutdown: Input/output error
[root@hammond ~]# vi
Vim: Caught deadly signal BUS
Vim: Finished.
Bus error
[root@hammond ~]#
Before Vim completelystopped working I also spotted some errors in /var/log/messages complaining about a couple of bad sectors on /dev/sda1 and /dev/sda2 so I suppose I could have just gotten a bad HDD... I dunno though something seems weird.
So I'm wondering, has anyone else with this particular server from TheNYNoc been having problems after a few weeks, or am I just unlucky? Hopefully it's just a bad drive and not some weird exotic problem with the E7200 + mobo combination. I don't fancy having to setup my server a THIRD time in the next few weeks. A second time is going to be bad enough.
Dang it, I just had everything perfect the way I like it too.
View 14 Replies
View Related
May 28, 2014
I'm migrating some websites from old server with virtualmin, some websites have files with special characters as à,ö,ç etc...
On the other server the files (images for example) are served well but on the new server with plesk 11.5 error 404 appears. (Nginx reverse proxy is activated)...
View 2 Replies
View Related
May 28, 2014
I'm migrating some websites from old server with virtualmin, some websites have files with special characters as à,ö,ç etc.. On the other server the files (images for example) are served well but on the new server with plesk 11.5 error 404 appears. (Nginx reverse proxy is activated)
View 1 Replies
View Related
Mar 4, 2008
Hi, I know how important is to have a reliable web host, especially when you have customers who are ... let's say hard to be pleased. I run SEO services company based in Eastern Europe and work mostly with customers from Spain and UK. Most of them want me to find a web host, web designer for them and to develop their web sites. Sometime from the scratch line, sometimes to work on site with tens thousands of visitors.
I would like to express my appreciation to my web host - HC Servers. I think this is very professional and competitive managed hosting company. I have 1 Core 2 Duo based machine and 2 Xeon based managed servers with them hosted in Amsterdam, all three used by UK property development companies, clients of mine. My clients are very satisfied of the customer support provided by the web host. Me too.
I don't need very special level of customization, besides CentOS Linux, Mail server, PHP, MySQL and some social software on the servers. Anyway... I received proper server managemenr any time I need it.
There is no perfect hosting company, so I can add one thing that HC Servers need to improve. Some times it takes up to 48 hour to have the server online for some configurations. I presume that they don't have anything in stock and probably need to buy some parts. But this is reasonable for me, ezpecially for the price I pay. I know there are many good hosts here at WHT. Well I'll add next on the line - HC Servers.
View 1 Replies
View Related
Mar 25, 2009
I figured I'd put up a review for a great company I'm dealing with.
I decided to offload some servers to a management team and found WaveWeb.com Their servers pricing are great for the service they provide.
I requested a WHMCS/CPanel setup, which was completed immediately. I have had issues with clients and specific requests which are performed 24/7 around the clock by a crew of technicians.
They also explain the fixes to me, and warn me of specific issues to prevent vulnerabilities etc.
So far I have found them great and are steadily improving.
I definitely look forward to dealing with them in the future.
My server with them is:
64.191.44.213 or pctechcrew.com for a test domain to show the authenticity of my review as is usually requested. I run a webhosting company however, didn't want to disclose the domain and break forum rules.
View 3 Replies
View Related
Jul 11, 2008
This is my first review here on WHT, but this company deserves a review. I started out with TMS (Tailored Servers) sometime in February of 2008. I was testing servers from several different providers looking for just the right one when I spoke to Jose for some pre-sales questions. Jose was very helpful right from the start, answering all my questions via live chat on MSN. After our discussion I decided to give him a shot. The server was set up and ready to go within 2 hours after my payment. Great first impression without a doubt!
Let's talk hardware and support. I have for the most part purchased budget servers from TMS, although his higher end machines are in my future. I had a hard drive that went bad in one box, sent in the support ticket and quickly received a response that they would change the drive out for me immediately.
Not only that, but they upgraded my 80GB hard drive with a 160GB Hard drive.
They had to reinstall my OS as well, all of which was done within an hour after my ticket, and my server was back on line! I had backups of my data and got it all transferred and ready to go shortly after. I think my only other trouble ticket was that I needed a reinstall most likely due to personal error. Again, my server was back on line within just a an hour or so. They have always been quick to respond to tickets and attend to any issues.
I started a Gaming Group on line and used TMS to host my dedicated box for the servers. We never had a single latency issue or any downtime to our servers, well other than when I rebooted I was so happy with TMS that I asked him if we could link our website to him to show him some support. Jose even went so far as to check out our website design and create an image for us that matched our website theme. That's taking the extra step, of course I could have done it myself, but the offer to do so was a bonus.
The network at TMS is also top notch. They have fantastic up link providers and I have yet to have one single network issue. The speeds are always great. They also have MRTG graphs, remote server reboots, and reverse DNS for your IP's in their control panel for easy access.
To sum it up, Tailored Servers is a fantastic dedicated server provider that goes above my standards. With a reliable network, quick support, and good hardware, they are a very capable of handling your server needs. I have had up to 4 servers with them, and just those 2 tickets in almost 6 months is pretty impressive. I'd give TMS two thumbs up and recommend them to anyone needing dedicated hosting in Dallas.
Thanks to Jose and the team at TMS for their great service and support!
View 1 Replies
View Related
Jul 15, 2008
I am going to tell you about my experience with netrack servers
Well about a year ago I had a managed vps from netrack servers. Setup time was about 4 hours which was good. They called me to verify the order first and i said ok and then later it got setup. When i first logged in it it was slow and the download speeds were about 30 kb/sec. it was about 12AM so i was thinking there was some work going on. Later i then submit a ticking asking how to setup dns. They said you need to redirect not point your domain to your ip. Well if i need to do this then why did they say in the welcome email point your domain to these nameservers. The speed did not get better it got worse. So then i asked why it was so slow and they said oh you need more ram. It was a hassle to try to get a refund they they kept saying no. I did end up getting it eventually. so whatever you do do not use them. You get what you pay for. What was interesting is the second i canceled they removed my account in the support place. Hum they running low on diskspace? I did get a refund like i said but don't use them. Are they even listed in the BBB? Use a more reputable host.
View 4 Replies
View Related
Oct 23, 2008
Anyone here had any experience with [url]inthe past.
I have a Game Servers provider company and I was looking at getting a box with them..
View 5 Replies
View Related
Sep 16, 2008
I saw good offers from prolimehost.com in offer section anyone use them or not?
View 7 Replies
View Related
May 24, 2008
I have been with Dimension Servers for I don't even know how long, definitely over a year by now. And why? Because I have never, ever had a single problem with this amazing host. Anything i need help with, the support is almost instantaneous and all problems cease to exist.
This host has pretty much taken me through the best online voyage possible. From a blackmailing incident the host protected me in, to major site transfers, I felt safe, secure, and comfortable at all times.
There was no downtime as far as i could tell, and even if there was it was back up in no time, so fast that it didnt even draw my attention.
The value is great. The guy doesnt oversell, and when I had a recent incident in which i overused bandwidth by quite a bit, he did not shut down my account like most hosts would. He contacted me and we figured something out.
I feel as though the internet is becoming filled more and more rapidly with Walmart type hosts; the companies grow so big that they don't care about a single client. They have thousands more, what will one ignored complaint do? This is not the case with Dimension Servers. It reminds me of a friendly local market in which everything is attainable with superior quality, and at the same time everybody knows each other and is willing to help out.
It is this friendly host environment/attitude coupled with superior service and quality that puts Dimension servers on the top of my list, and that is where the host will remain. I am very happy with my hosting and i strongly recommend this host to anybody from a internet beginner to an experience web enthusiast.
A++
View 7 Replies
View Related
May 3, 2009
I am now with Rackspace's new cloud servers. I understand that they are still under a "beta testing" but I decided to give it a go.
Over all I like it. There are however some annoying parts which I will list first.
1. DNS manager issues... I have many DNS records for my domain and it seems that the DNS manager isn't so forgiving. It gives you the ability (or you think so) to delete an individual record however I have never been able to do that. It would always return with an error which is quite annoying. So I moved my DNS servers to another location and have been happy since.
2. Chat support is too much like dell tech support. The first person you get doesn't really know what he is talking about (I have been talking with them a few times about the above mentioned DNS issues and they confirmed multiple bugs within the system but this was at level 2 support and it was quite annoying having to explain the problem to everyone that I spoke too) What I ended up doing is going with Slicehosts chat room where I always found a very helpful hand (they are the same company so it's not stealing). They helped me with many of my issues.
3. The documents/wiki is very hard to find. If I didn't get a link to it from a tech support guy then I wouldn't of known it was there. All it is, is a wiki formatted silcehosts article repo. But it is quite helpful. My tip is to make it more visible.
Overall I am happy with the speed and stability of the server. So thanks Slicehost/Rackspace for your service.
View 8 Replies
View Related
Feb 16, 2008
I've had a Ubiquity dedicated server for 3 months now. I wasn't going to post a review for a couple more months but felt compelled to do so after reading another thread entitled "Ubiquity Servers Stay Away".
I experienced a similar situation to what the member (who posted the Stay Away thread) experienced with my initial server configuration. My server config was supposed to consist of an E6600, 2 GB RAM, and 250 GB HD. The server I was provisioned with had 1 GB RAM and a 160 GB HD. And like the member I had already invested quite a few hours configuring my server before noticing the problem. But this is where our similarities end. Because Ubiquity's support staff did almost everything possible to fix these problems and accommodate me. I was able to contact their support staff immediately via their Live Chat. When I told them that I had already spent valuable time configuring my server, they installed a 250 GB HD in addition to my existing 160 GB drive so that my configurations on the server would be preserved. When I found out that they did not have any compatible RAM in stock to add to my server, I insisted that I needed it within 2 days (I had a deadline to get the server configured for Xen and the RAM was crucial). Not only did they order the RAM with next day shipping, one of their support staff members (who lives 4 hours from Chicago) guaranteed me that if the RAM did not arrive in time, he would purchase it himself, drive to the DC, and install it. Luckily for him, the RAM came in time, because I was ready to hold him to his word. Lastly, they adjusted my billing cycle so that I was not charged for any of the days in which my server specs were incorrect.
I want to add that I actually expect all these things from someone I do business with. If they make a mistake, they should correct it and make it up to their customers. What really stood out about this experience was Ubiquity's honesty, willingness to admit their mistakes, and accommodate my requests.
The other thing I noticed throughout this experience is that Ubiquity's core staff is not located in Chicago (I can't be certain, but I'm pretty sure). The only times I experienced support delays was when Ubiquity's support staff had to page/contact their hardware person at the DC and wait for that person to do the work. Yes, I said "person", as in " uno", "one". At one point, there was a 2 hour delay because that person wasn't reachable. To be fair, this was after hours on a weekend, so they may have more people available during business hours. More importantly, to me at least, is that they were again honest about the situation, and they were able to deliver what they promised in the end.
I haven't needed to contact Ubiquity for anything else since that time. My server is running as it should be, and their network has never been down.
View 10 Replies
View Related
Oct 22, 2009
I read a lot of bad reviews about that companys, but all of that reviews are of shared hosting and vps. I want see a review of someone who buy a dedicated server from they.
View 12 Replies
View Related
Jun 20, 2008
Over the last 5ish years we have had servers with ServerBeach, The Planet, Layeredtech, and now VolumeDrive. Over the years each has had its share of ups and downs but now almost all of our servers are with VD. First before I start let me say this, Josh and Jeff are two of the best guys that I have ever had the pleasure of doing business with. Each of them know when they get out here I owe them a beer and steak dinner on the strip.
Ordering. 7/10
This is one area that sometimes is a little out there, there website does not work at all for ordering or at least not when I tried last. However ordering is simple, send an email to info and say order this. Get back an email saying OK. Pretty simple. The only problem is pricing, sometimes it takes Josh a few days to get a price for the server, or a bill just shows up and I am like, ok well cool.
Server Pricing. 10/10
This has to be one area where VolumeDrive shines. The prices they offer are almost unbelievable but hey it is there business model not mine. I can vouch anytime anyplace that these servers are 10Mbit unmetered servers. I have had 5 download servers, currently 3 that almost run 10Mbit 24/7. Each servers avg monthly bandwidth usage is around 2500 GB’s +-300ish GB’s and I have never once gotten a bill or even a letter of “dude your sucking down all the bandwidth” nothing; and even better yet I get these download boxes for all of $50/month. I won’t even hint at the great prices I have for Dual processors Quad Core Xeons with 8GB’s RAID1 10k Drives with cPanel.
Old Network. 8/10
First off we all know about the XO/BurstNet turn on that well didn’t so I am not going to beat that horse anymore. The old network was to me “ok” nothing special, and nothing really bad either. I will say that there is less of a “snappiness” in server responses it always seemed to take an extra second for the pages to load or more so the server to respond to a request. At one time I had all 5 download servers on the old network and they all were pulling the bandwidth like it was water, and are shared servers were humming along. I was always able to pull 10Mbit when needed.
New Network. 8/10
The new network to me I have not seen that much difference in performance. I have 2 download servers on the new network and oddly enough the bandwidth usage has decreased and instead a solid green graph via mrtg, I have spikes and dips all over the place. The shared servers on the new network do see to answer faster, and feel much more zippy or snappy. Still able to get all the bandwidth and speeds they offer so no complaint there.
Support. 9/10
I personally don’t think Josh or Jeff sleep, have wives/girlfriends/kids/lives. J They must live and breathe at their DC’s as no matter when I send an support email in, it gets answered in like 5 – 15 minutes even at 11 my time PST and there in EST. I feel that for an unmanaged server provider these guys are amazing, I have asked them to do things that I even offer to pay them, and they do for free. I have had to have 2 servers reloaded, and both times the servers were offline in 15 minutes, the current hard drives, slaved and a new drive placed in the box. Allowing me to move anything and everything from the old hard drive. Now I have to put out a few negative items as well. Sometimes they just don’t know and we kick ideas back and forth, which is not a problem at all but it does show that they are humans and we can’t expect perfection. J I also have an open support ticket with then about inbound speeds for a week that is unresolved, but continued updates, so can’t yell about it at all. Reboots I almost forgot take anywhere between 2 – 15 minutes and the boxes are back online.
Server Delivery. 4/10
This is the one area of VolumeDrive that really needs worked on, and worked on badly. Of the 13 servers I have had 10 currently; I don’t think any of them have been online in less than 72 hours. My servers have been online from 4 – 14 days. If you need a server now, I am sorry Josh and Jeff, VolumeDrive is not the company you need. However email them first as I do know that they get shipments in all the time. Now another problem that I have had is they don’t always get the servers right. Twice now I have ordered boxes that have been delivered without cPanel installed. Minor oversight that I did not freak out and scream, but annoying nonetheless, my last box was well just off by a lot, enough that I did send a not so polite note demanding it is fixed. To which I will admit Jeff had it corrected/upgrade/formatted in about 20 minutes. Now to their defense I have 2 Dual Processor Quad Core Xeons with 8GB and RAID 1, which were online in about a week and setup perfectly. So my two most complex setups were perfect, but some of my basic boxes borked... Go figure.
Server Upgrades. 7/10
I have had a few servers upgrade with new parts, this process is pretty painless I send off an email saying I need such and such for server so and so, and its ordered no questions. That is where the lack of pain stops; from then on it is for us a bit of pain, as several times now I have had to check after a week of no upgrade if the parts were ordered. Then reschedule upgrade times with our customers, this is to say the least an embarrassment a few times as we are left with cake on our faces. Now a huge plus there upgrades are very inexpensive and I have yet to be charged for the upgrade itself.
Billing. 8/10
This two is an area that I personally think needs worked on as they only except PayPal which is not bad, but most of us have our credit/debt cards for a reason. Now a huge plus for at least us, is that every server that has been order is just that; ordered, setup, and online, then a bill is sent. I have never had to prepay for a server, ever. Same with all the upgrades. Now I know that Josh strives for customer service and support first, but sometimes are bills are behind, at least before the PayPal subscripts get setup. Last week I paid out about $600 in past bills because things were behind. Which is not a problem, but from a books point of view in two weeks the bills are coming out again. Again another point where VolumeDrive shines is during this billing mix up which some of it was our fault I am sure, I asked that someone call me because at $50 for some of these servers $600 is a few odd bills, to discuss this. No less than 3 minutes after that email was sent my phone rang, and it was Josh ready with details to go over everything, and after the phone call I received a detailed email of the conversation.
Overall. 7.6/10
Overall I am very happy with VolumeDrive, yes there has been some extended times on delivery that has made us look stupid but once online the services are strong and they just work. I can and will continue to use VolumeDrive for some time to come, the only reason we have another provider is for our higher bandwidth needs and dedicated 20 – 100 Mbit ports. Their prices are simply amazing, and once everything is online and working their service is awesome. Again I am a very happy customer and will continue to be a happy customer for the foreseeable future.
View 14 Replies
View Related
Jun 17, 2008
I figured id share in my experiences as a host and a client. For the last several months we have had a dedicated server with apthost as well as a VPS, I must say even as a host myself they are very good on their word and what they say they will do. I am not one to post about any host they are in the top of my list as far as Customer Service, Performance, Price as well..
Now i have heard good an bad about them but you know what only my experience can tell me what is tru and what my experience tells me about them is they got there stuff together.
And just like they said FFmpeg came on the dedicated box all setup with cPanel and ready to go eve Red5 as well.
View 0 Replies
View Related
May 19, 2008
It's a bit early for a meaninful review given I've only been with them just over a month so far, but I'll keep this updated at time goes by.
Network: 10/10 - Still early days obviously but so far zero downtime. All boxes are on a 100Mb port too which is a major plus, other providers tend to charge extra for that.
Support: ??/10 - I can't comment on their support as it's something I never used.
Ultimately though, given they are an unmanaged provider, support really should be limited to tracking down hardware issues etc.
Hardware: 10/10 - Spot on thus far, and very well priced too.
Sales: 10/10 - Ordered Saturday, box online Sunday (with an odd drive combo so some work must have gone into it too).
Other:-
Initially I was going to go with Softlayer, in fact I even filled in the order form a couple of times but got cold feet. Then browsing through WHT's offers section, I came across one of TMS's specials, quite frankly it was too hard to turn down. After a few searchs on WHT to confirm their reputation I ordered straight away. Don't be put off by the frankly awful looking website.
Once you are a customer, their client area has everything you need, including access to rDNS, you do not need to create a ticket & wait for a tech to do it, their system allows you do set it up.
and initially I never thought a 10Mbit port was a bottleneck for me, however I've since seen my peak bandwidth usage at 24Mbit. The free 100Mbit port is deffo a good thing.
View 9 Replies
View Related
