Frequent Downtime Of Site
Apr 30, 2008
I bought a plan from SurpassHosting and hosted my site, tenshi-dream.net. The domain name was purchased from namecheap.
Recently I noticed that most of the time, only the main page (tenshi-dream.net) can be access but not the rest of the pages (eg. log.tenshi-dream or tenshi-dream.net/network.html)
Hence, I submitted a ticket to SurpassHosting. After investigation, they replied that the cause was not them and told me to contact server2.verygoodserver.com. I have no idea why because when I check Whois database, my domain does not belong to that nameserver.
I wish to move to another host but am afraid that the problem will still persist.
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Jul 14, 2007
One of my CPanel server often has MySQL downtime randomly.. once every 30-60 minutes
I suspect is an overload or one of the user database is broken.
How do I check and fix?
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Jul 14, 2007
I have a server that is monitored with a system that automatically reboots if a service appears to be down. The server is being rebooted several times a month and it seems to be getting more frequent.
The server load is almost never high. It's a dual Xeon with hyperthreading and the load is almost always below 1. Practically the only time it goes high is during cPanel backup and it hardly ever reboots during that.
The DC tried replacing the RAM, but a day and a half later it rebooted again.
The server has 1 fairly active MySQL message board and 3 fairly high bandwidth sites (images and video clips), and the rest of the sites are quite small and inactive. One thing the tech said was "Apache gets a lot of traffic so I'm not surprised to see an apache restart once a month or so. You have 115 concurrent connections to apache and over 25,000 hits in the last 2 hours alone" but I've gotten reboots a few times/week.
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Oct 20, 2009
i have 2 blogs with ixwebhosting.com from 1 1/2 years. from 10 days my blogs are getting attack frequently. every time i am cleaning and reporting to them. they are also clean it. but it is attacking again. They said my system has virus. (but i have latest bitdifender 2010 total security,probably the best antivirus) i also have account with 3 more hosts with many sites. everything works fine.
i am asking them why only this account getting affected if i have virus in my system.i already moved one site to another host where it is working fine now. Except this problem they are very good. So i can't left them.
if any one has experience this kind of problems, please suggest me what to do?
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May 9, 2009
my friend is getting frequently 500 - Internal Error on his sites when ever he starts to get good amount of traffic at a moment, and by the time it resets to normal more than half the traffic is lost, he is using wordpress blog, some other applications not of any traffic, an IPB forum, and some other image hosting script
in total he has 3 databases used, he's not running to outage of RAM, he is using max.
70% of RAM at the pt. when this occurs, checked once long way back..
he usually gets lots of traffic to blog and image host as he posts some real good stuff..
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Dec 12, 2007
On 11/29/07, I posted the following question, but have received no replies to date:
Quote:
TITLE: Are frequent failure notices common with VPS hosting?
We have a VPS1 account at Liquid Web ($60/month). Below I have copied just the most recent series of failure notices (clamd, cpsrvd, exim, ftpd, mysql, pop, spamd). We tend to receive these by e-mail on a fairly regular basis, accompanied by the usual message "A restart was attempted automagicly."
Since March 2006, when we first switched our web host to LW, there have been well over a hundred of them.
My question is: Are such frequent failures commonplace (i.e.: benign) on a VPS, or should I be concerned about them?
I usually check our web site after receiving each notice, and it is always up by the time I get there. Nevertheless, it would be nice to know if all these occurrences are considered normal. For example, 19 exim failures over a 6.5-hour span on 9/29/07 do seem a bit extreme.
If anyone reading this thread is technically inclined, I'd like to know what process or hardware state is usually responsible for causing such failures.
FYI, I use cPanel in my web browser to administer the site from a Macintosh computer running OS 9.2.2. I have never used SSH, and have also never read any raw logs. If I did, I'm not sure what they would tell me about this, anyway.
I should also say that our site uses nowhere near the capacity provided by our VPS1 account. We are well below the maximum HD space and monthly allowable bandwidth. The site uses only standard HTML, text include files, and GIF/JPG graphics files; no streaming. There is only limited use of a CGI script for routine form submissions, and currently there are no PHP scripts running for BBs, calendars, blogs, chat rooms, or any MySQL databases being used. In short, I would think that the site places little load on the server or its processes.
I would greatly appreciate any feedback.
cpanel @ host.xxxxxx.net 9/9/07, 11:53 PM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/10/07, 2:06 AM mysql on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/10/07, 2:06 AM spamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/10/07, 2:07 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/10/07, 2:07 AM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/10/07, 2:08 AM ftpd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/10/07, 2:08 AM named on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/10/07, 2:08 AM pop on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/27/07, 11:42 PM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 12:59 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 1:09 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 1:30 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 1:39 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 1:58 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 2:10 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 2:22 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 2:31 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 2:41 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 2:50 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 3:00 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 3:09 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 3:40 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 3:50 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 3:59 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 7:09 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 7:19 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 7:28 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 9/29/07, 7:37 AM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 10/7/07, 11:41 PM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/8/07, 12:42 AM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/19/07, 12:37 PM exim on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/21/07, 12:43 AM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/22/07, 12:44 AM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/23/07, 12:42 AM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/25/07, 11:32 AM cpsrvd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/25/07, 11:44 AM pop on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/25/07, 12:06 PM spamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 11/29/07, 12:41 AM cpsrvd on host.xxxxxx.net failed
This morning, I received a total of 17 failure notices over the span of 2h19m, as follows:
cpanel @ host.xxxxxx.net 12/12/07, 3:26 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 3:36 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 3:44 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 3:53 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 4:02 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 4:11 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 4:19 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 4:28 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 4:36 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 4:45 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 4:53 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 5:02 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 5:11 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 5:19 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 5:28 AM clamd on host.xxxxxx.net failed
cpanel @ host.xxxxxx.net 12/12/07, 5:36 AM clamd on host.xxxxxx.net failed
cpanel@ host.xxxxxx.net 12/12/07, 5:45 AM clamd on host.xxxxxx.net failed
(Note that our real host name has been replaced above with "xxxxxx" to prevent possible spamming.)
I would appreciate any comments from experienced VPS customers or technicians, as to whether these incidences are considered normal with all VPS accounts, or if they might be indicative of a more severe problem with our web host's (Liquid Web) server.
As I mentioned on 11/29/07, "I use cPanel in my web browser to administer the site from a Macintosh computer running OS 9.2.2. I have never used SSH, and have also never read any raw logs. If I did, I'm not sure what they would tell me about this, anyway."
In the course of reading a number of posts in another WHT thread, there seems to be little agreement on the possible causes. Some have suggested that (1.) there may be "no space left on the device"; (2.) we may be "out of Semaphores" (I have no idea what those are!); (3.) we may be "out of RAM"; (4.) "/tmp is full"; or that (5.) "something is wrong with /tmp permission."
When I inquired in 2006 to Liquid Web's technical support about these recurrent failures, I was told that they are normal with this sort of hosting account. We pay them a hosting fee with the expectation of receiving an accurate diagnosis, but it would be very helpful to receive some impartial, third-party input.
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Sep 7, 2007
I've been trying to use mod_forensics – [url]-- which has helped on one server track down some one causing the segmentation fault due to trying to abuse FrontPage shtml.dll, but on another server also suffering from regular segmentation faults, this tool has not helped.
What other tools are available to track down the cause(s) of Apache segmentation faults?
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Apr 30, 2008
In your opinion how much downtime is too much downtime?
1, 2, 5 hours over the course of a month? 99.8%, 98%, 95% total uptime too little?
I mean I can understand technical difficulties and I am willing to be patient with my host especially when the service (when it is up) is good but where exactly do you draw the line, start asking questions, or canceling that contract and demanding your refund?
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Jul 17, 2007
i have 150 domains my server I wish it to migrate to a new server I can do restore domains, mail and users and data, stats to new server. I need minimum downtime so I need your's advice step by step which service need to restore first so my user get minimum downtime.
WIndows 2003 Enterprise
Helm3.2.15.
IIS6.
Smatermail4.
smarterstats.
MSDNS.
MSFTP.
MySQL5.x.
SQL server2005.
.
.
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Oct 19, 2009
Moved to them recently from Wiredtree as my clients were asking for a uk-based server. I am a small time host, mainly to friends and family.
I've had more downtime in a week with VPS Ville than I ever had with Wiredtree.
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Jan 4, 2009
i've recently been experiencing a lot of apache downtime on my eUKhost VPS. anyone else having this problem? it's driving me crazy and i'm thinking about moving.
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Sep 24, 2009
Recently our provider has been having unplanned long outages (along with a complete server move that took several hours). This has turned out uptime statistic from exemplary to mediocre (100% to <99%).
As we are a hosting company and normally have an extremely good amount of uptime, when is it time to give up on the provider? I am extremely concerned this will become regular and our uptime will simply continue to go down the drain, however, they have been good and have been the main attribution to our 100% uptime (along with our great technicians and hardware).
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May 10, 2008
It's not even been a month that I started subscribe a windows 2003 VPS hosting with them and now their website is gone and I am unable to access my VPS server
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Jun 11, 2008
I am the webmaster for a high level court system. We run mainly .php and MySQL like most do. We are in the process of doing a transfer to 1 and 1. I want to be able to test everything (database wise) before I do the transfer. I thought the best way to do so would be to purchase another DNS name and server and transfer everything there first to test and then when that is fully operational have a redirect to there and do the DNS name transfer from the old site to 1 and 1, and when the DNS name is on 1 and 1 take the redirect off . I don’t want any downtime at all.
This might not be the most cost effective but for downtime I thought it would be the best way, especially when I can have a live test before the transfer.
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Oct 25, 2008
The downtimes in powervps still stay.
In the forum here i put a story about when i was changed to vz45 from vz69 some months ago and the problem is growing. One month ago, around 1/oct, was a half day.
Yesterday i detect a problem at 08:40 am aprox, and they are working in that but something is AWFUL here.[url]
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Jul 13, 2007
I have many domains and webservers. so it's hard to monitor everything usually. i heard there are some websites and softwares to do this.
does windows 2003 have anything default like this ? or can anyone suggest the application for my windows 2003 server? which sends alerts if any error is going on my server?
Also there any other websites which is doing this monitoring? because i have some shared accounts and i want to monitor it too.
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May 4, 2007
I'm having a bit of a quabble with my current host because our server was unreachable for an extended period yesterday, and since I made a traceroute that arrived at their datacenter but not at our server, I was assuming it's a crystal clear network issue.
Today however they tell me that a traceroute means nothing. To quote them:
Quote:
Please note that having a traceroute end prematurely does not always indicate a problem with the network it ends at. Being that traffic is typically asynchronous, the return path back to you does not follow the same providers. Your traceroute can not fully take into account network connectivity issues on the return path nor will it show them. You would need a traceroute to and from the server at the time of the issue (while this may be impossible if the server is down, opening a ticket immediately and informing the technician you would like a traceroute to X.X.X.X IP would hopefully catch the return path issue).
What do I make of this? First time I've heard that, when the network is down, I need to contact my host to tell me. But without any polemic - is this what it boils down to?
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Feb 24, 2007
It is probably acceptable for a site on shared hosting to have some downtime. However, how much is acceptable?
According to Pingdom one of my sites had a total downtime of 14 hrs for Feb. One time it was reportedly down for 4 hrs.
I had set it up to ping every 15 mts. Are these results trustworthy? And if it is should I move my host? Or at least tell them to move my site to another server?
The reason I ask is because I was wondering if this was the norm for shared hosting.
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Aug 15, 2007
Probably been asked a million times but after spending 30 min searching since the limit is 130 seconds between searches... Anyway, i am VERY unhappy with ModVPS as my server keeps going on and off and on and off and they tell me its "fixed" but it keeps doing it to all of my staff even... anyway enough of that
I purchased a really nice dedicated server and need to know how to migrate all accounts over without having any downtime and allowing people to still use their website as normal. I have about 60 clients and would hate to see one of them upset because their data was lost during propagation when they connected to the old server instead of the new, exc.
Is the best method to setup a cluster through cpanel? Or is there a better way?
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May 24, 2007
I have a server that used to be with Hostgator. There is a hundred accounts and the average load is 0.5. It has 2 gigs of RAM, a Dual-Core Pentium D and 2x Sata HDDs in Raid-1. At one point it started being very often (at least once a day) down. It would be all of the sudden down. I used to monitor it, with 0.2 load average, and all of the sudden, the connection is lost, I can't access the web sites, etc... Fed up, after several weeks pressuring over Hostgator, I cancelled the server, I contracted the same configuration at Softlayer and contracted TouchSupport to manage the new server. They migrated the hundred web sites to the new server... Exact same problem. Every single day, any time of the day the server is down. There's no specific time. And right before it's down, load average is below 1. From the logs, there's nothing unusual. Softlayer changed the CPU and RAM just to make sure. Same problem. It's been a month like this, and I just don't know what to do at this point. Moving to yet another company doesn't seem to be a solution I think. If it were a DoS, load average would be very high before going down, but it's always very low right before. Do you know what may be causing it?
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Feb 12, 2008
I colo a 1U machine with 2-36gig drives. They're not in RAID, and I have it set to rsync backups to a remote machine on a regular schedule. I have another remote machine functioning as a secondary DNS. Neither of these 2 are on a large upstream pipe. I just bought 2-147gig drives that I'd like to replace the 36g's with. How does this sound for a scenario to accomplish this with little downtime (pre-pardon my noob'ish ways):
1. Do a complete rsync of the filesystem to my remote machine as well as sync the mysql db's (to 1 remote drive).
2. Pop that single rsync'd drive into an external enclosure.
3. Travel to datacenter, once there, plug external drive into laptop and start up a VM that boots off of that drive.
4. Sync again so external drive has the most up-to-date data.
5. Change over IP's from colo to VM on laptop.
6. Shutdown and swap out drives in colo'd box with the new ones.
7. Setup new drives as RAID 1, install OS, then rsync filesystem over from laptop to new drives in colo'd box.
8. Change back IP's.
What am I missing, or is there an easier way without a 2nd colo/dedicated server? Currently, the colo'd machine is using about 1.3Mbit/sec outbound and it's running a low load.
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Aug 26, 2009
has anyone who is hosting a site been sued because of downtime or lack of service? I would love to hear any and all horror stories!
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Oct 22, 2009
to change my dedicated server IP, for certain reason. Besides changing nameserver, can anyone guide me to do it via SSH? I've no CP.
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Apr 8, 2009
to migrate domains to another server with zero downtime. There is a panel (but its webminish) and I have full root access to everything so this will be a hands on job.
The thread I recalled seeing was about someone hosting shoutcast servers and they wanted to migrate and there was a way they did this without any downtime.
I can't remember the details but it had a way to redirect all traffic to the new machines. This would be great, as I also want to direct all traffic including mails (not just HTTP).
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May 3, 2008
like to clarify this is not a post to bash liquidweb.
I have been a loyal customer of LW for the past 2 years (almost)
My websites have been down since Thursday 3:00 a.m due to "DDos Attack"
on Friday night, the network engineer told me the "DDos Attack" has stopped and problem should have been resolved. However, no websites were accessible.
On Saturday, I ensure you I have made many phone calls to Liquidweb dedicated server support and try to resolve this issue. (Never once did I raise my voice and they were being very polite.)
I believe the server admins that were helping was at the end of their shifts and every time I try to make a phone call to the person that was assisting me to get an update, liquidweb would tell me that he has gone home. Every time the server admin finishes his shift, the support ticket is not assigned to anyone else that is working until I make a phone call to them stating my problem.
I own quite a few large sites that generate over 3 millions hits per day and every hour of downtime means I will be losing valuable clients and revenue. That is why I am extremely frustrated with the 63 hours downtime as it seems like the results of working hard for the past 2 years is slipping away from me as the clock keeps ticking.
I am sorry, I am just trying to share this with fellow webmasters as I really need a place to express my feeling. (None of my friends will understand online business.)
Again, I am not bashing liquidweb...I must have really bad luck myself.
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Aug 12, 2008
Our linux server downe for 1 hour at 12pm
How can check why its down everyday at 12pm?
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May 12, 2008
How would you migrate a highly activate mysql db to another server without downtime.
I can easily point the IP in the script to the new server in 1 second.
However, how to physically move the DB instantly without downtime?
I don't like the idea of export, import and then point IP.
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Mar 18, 2008
Ive looked for a long time now trying to find the perfect tutorial to migrate my clients (on cPanel) to my VPS without downtime. Every tutorial i found doesnt tell you how to make it so you dont have any downtime at all.
I know you can point the DNS from the old server to the new server by editing it through cpanel but i have more than 100 clients and it would be DAMN annoying to edit every single one of them one by one. Is there a faster way? Anyone have a tutorial that i can follow?
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Jul 22, 2008
I'm having serious downtime issues with Burst.net
I'm with them for not even a week and I experienced downtime.
Take a look here [url]
If you are using Burst.net do you experience downtime like I'm am experiencing.
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