Web Hosting :: Local Or International

Happy With Giga-International
i want to post my experience with giga-international.

A month ago i was looking for a dedicated server to start a gaming community, at first i was looking for something cheap and simple, just for start and check how it was going until i get a better server.

Well, my first server with they was a Pentium 4, i've sent the payment on a saturday so i didn't expect an answer until the monday, and since they say at the website that usually takes 1-3 days to setup the server, i dont care too much about the time.

My surprise was, the monday at 7:52 GMT +1 i receive an email confirming the receipt of the payment, all ok, so i was like, ok, i must wait 3 days.

But no, 2 hours later another mail was at my gmail account with my login data, they had the server up and running in 2 hours when they say in the website that may take 1-3 days to complete the setup, that was a VERY nice start.

Since my gameservers was a huge succes, i have bough the server package with the Core 2 Quad Q6600 and 8GB of ram, same as above, they receive the payment and 2 hours later i was configuring my server.

Actually i host 4 Team Fortress 2 gameservers with 32 slots each, this morning with all the servers full the netgrap was reporting a 1-1.5mb/s continue data transfer rate and the servers running so fine.

The support team was very helpful, when i was thinking to get the quad server they have helped me about the SO choice mainly due the ram.

Also their Windows License offer is awesome, you dont pay the first 3 months of the Windows license, only a little setup fee (14€ for W2008 Web)

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Giga-International Review...
I was once a user in here - prior to the hacking that occurred in which the DB got wiped, so was a lurker for the time being and I currently am a registered user of 10+ dedicated servers from 10 different providers in here, so I am definitely NOT someone who registered for 1 dedi and then complained and bitched like a little girl. My threshold of tolerance extends probably most far beyond a lot of people in here and the average of customers for dedicated servers.

I've ones again created a new user - this time for the purpose of giving Giga-International a review. Yes; we mostly hear about bad reviews, but they're definitely BAD news.

So here's the timeline;

I read about their "great" offer on this forum under the Dedicated Server Hosting.

Thought; why not - I'll give the .DE guys a chance (remember I have servers located in .NL & UK) to earn some of my hard-earned $$$.

So after signing up, filling out the blanks & giving the instant payment (like I usually do without considering whether it is worth 129.99 EUR) I wait for my server.

I had previously read that their servers could take a while to get up; surprisingly mine wasn't, so happy I was. This happiness turned out to be short as I discovered their HDD they had supplied me was FAULTY - NOT running @ 7200 RPM for a SATA HDD. I/we (my tech team) contacted Giga-International regarding this matter. They promised they would look into it. So they did, but nothing happened. After NUMEROUS emails of an update of what was going on, it finally got fixed. Time to fix a f*cking HDD: 10 days.

So thought; ok, I'll hope it runs smooth from then on. It did for --7-- days UNTIL they had to "relocate" to a more powerful, fancy, <insert words>, datacenter which would double my routing and speed worldwide to cloud nine. "YAR!". Remember 17 days has now gone by, they relocated, in which they promised MY server would be up within 5-7 hours.

HA! Try 5-7 days instead. So after bugging and bitching like a little schoolgirl that has lost 129.99 EUR for 17 days of downtime in total, my server finally went up again. Prior to the bitching and whining THEY had the AUDACITY to send me billing emails of "risk of suspension - pay within 5 days" bollocks.

17-18 days of downtime, 7 days of "perfect" uptime.

I'm sure I can find alternatives to their service in here which is far from as diabolic as what was offered.

I kindly asked for a discount for the following month (May), but has yet to receive a reply from them.

Conclusion: Giga is quick on the billing and very slow on the support. They may be the biggest provider in Germany, but help me God Germans must be the most patient human beings walking this earth then...While getting ripped off; full price! Their routing is as average; nothing I'd pay 129.99 EUR/mo for a little over a week of uptime.

Final word to Giga: Kindly go do one or fix up and look sharp.

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Giga-international - Anyone Have Experience With Them
Currently have BurstNet dedicated server which is running flawlessly but i'm looking for a 2nd dedicated server for backup. Anyone use giga-international or superbhosting before?

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International VPS Providers
if anyone knows of any decent VPS Providers in the following countries:

France
Italy
Germany
Netherlands
Spain
Australia
Denmark
Norway
Switzerland
Brazil

I have found one called GPL Host that seems to do a few of these , but as of yet , haven't had much success getting it working properly.

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Giga-international Support
I have a shared hosting plan with giga-international since October 07 – already 8 months.
I’m using it for my web gallery , address book – personal use. Using 1.5 GB and 500 MB transfer per month. I mean – I am very reasonable and not demanding user. I had a several problems with the support. I was not getting upset cause it’s not a business website, but the recent one just turn the page. I don’t thing anybody would like to run his business site in this conditions.

Few facts first:

- No CC payment option, just PayPal even though the FAQ page says there is.

- No other option but annual payment

- There is no such option to use your own domain name – you need to use the free one and add your own for 1 eur /mont additionally

- Never bother to call the phone on the webpage – they are too busy to answer.

- I suspect one man support

- the time for the answer from support is proportional to the complexity of your problem – sometimes you don’t get answer at all.

- I have had a problems almost every month – website not loading, SQL server down,
CPanel errors

- don’t bother to ask for anything complex like SSL certificates, DNS entries or “why my website is down” – you’ll probably will get the support more confused than they are.

What actually turned the page for me was: they were migrating my space from one server to another, they finished in 2 days, but my add-on domains were still pointing to the old location. They fixed it. And this was next, I’ll just copy the correspondence: ....

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Anyone Happy With Giga-International.com
I see lots of bad reviews of Giga-International.

Is there anyone out there who are happy with their service, and can recommend them?

Or is it all just bad?

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Stay Away From Giga-International
I recently purchased a server from them and You will NOT get the same speeds from your server that you will get with their test file server.

Before i bought the server i tested their speeds with the file they gave me at different times of the day for 2 days and it consistently obtained speeds around 70 to 100 kbps. As of right now I only get 35 kbps. I mean i guess its not false advertising as they dont gaurentee their bandwidth but it seems like bad business practice to me.

Also their customer support is very good BEFORE you purchase a server. I complained about the speed and no one has bothered to respond to me.

Its funny though because before i bought the server they replied to my questions on the same day.

I am trying to code a small download manager for my site to help speeds while keeping my files safe from hotlinking but its alot of trouble and I regret not going with another provider. If it doesnt work the way i want its just money down the drain.

I saw some people saying good things about Giga but if you dont want to take a chance with your money go somewhere else.

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Host With Good International Bandwidth
Are there any out there? I need a personal server which can do VPN protocols and transfer data consistently at 20mbps on a single connection. Preferably a host with good connectivity and fewer hops to Asia where I am located.

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How Giga International Ruined My Business
I was running a webhosting business, now I'm almost ruined because of Giga International.

I will expose all the details, in order to see how things evolved.

I have purchased dedicated server 3 months ago. After a month, I had flood problems, the server was down for couple minutes, the other day for hours. The support from their site asked for EUR 50 for managed service, which I have paid monthly. Here is their offer of managed service:

Quote:

We are offering a special package, that includes the following services:

- 24/7 Server Monitoring (5 minute interval) with Reboot
- System / hardware optimization
- Software installation and configuration
- Emergency Problem Resolution
- Unlimited admin hours and tickets
- Proactive security patching
- Kernel upgrades
- Ongoing OS / Control Panel updates
- Remote backups

That package is available for the following operating system:

- Redhat, Fedora, CentOS, Debian, Slackware, Gentoo, SuSe, Mandrake
- FreeBSD, OpenBSD, NetBSD, all Windows Operating Systems
- Sun Solaris

This upgrade is called 'Managed Server' and costs a monthly fee of 49.99 EUR.
If you are not able to control the connections to your server by yourself,
than I suggest you to consider getting this upgrade.
EndQuote

After that, the server was up for a month, they modified csf and it was all fine. Last week, someone hacked the server, erased the database completely. I have announced managed service, they didn't had any remote backup, I had to restore from a 3 days old backup all the users and databases. Two days ago someone hacked the server again, erased all the data, server down.

I have contacted them again, I have waited for more than 12 hours, no success, they didn't recovered a thing. Me and my admin, reinstalled all via ssh, uploaded over 50 GB of user files from a remote office backup, and after 16 hours of work and waiting, the server was up again. Today, at the same time: 11 AM, the hacker entered into the server, changed root password, erased home directory and operating system library, making the server unusable. Now, after 9 hours of calling managed service, messaging them with more than 50 emails, the server is still in rescue mode, no one except me and the admin on it, no load, they are all home.

I'm asking: where are the promised services? they never did any remote backup, any verification from 5 to 5 minutes, I have always announce them about problems; where is Emergency problem resolution? Over 120 clients hosted on the server, including my webpage are down for 9 hours, 2 days ago for more than 24 hours, I'm desperated, Giga International doesn't answer to the phone anymore, the server is still in rescue mode without kernel, without boot partition. I have sent them emails, no replies, I'm a beginner in linux but I know how to reinstall an OS and put back the server online, but I cannot do that from a rescue mode, via ssh.

So, maybe someone from giga international will read that and take measures, otherwise I will try my best to notify people about their bad services.

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Giga-international.com - 3 Day Review
Just wanted to stop by and make a quick review for Giga-international.com

I ordered my webhosting package at Giga-international this friday, the account was set up pretty fast and everything seemed great, but my website was offline the whole saturday because of some customer "causing problem" the support said. It took the support a fully 24 hours to get the server running again.

When i wanted to bail out and get another provider they refused to send me a refund, im stuck with Giga-international for year, great!

The server went down again today and thats why i'm writing this review.

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Giga-international.com Colocation Reviews
I'm thinking of hiring Giga-international.com's colocation, and I would like some reviews about them.

Are they good? Is the support good? Uptime, hardware repair..... ?

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Giga-International.com DNS Failure
I am facing problems with 4 of my servers

They cannot resolved hostname DNS

For example

[root@rbi0403 ~]# ping www.google.com
ping: unknown host www.google.com
[root@rbi0403 ~]#

[root@rbi0407 ~]# ping www.google.com
[root@rbi0407 ~]# traceroute www.google.com
www.google.com: Temporary failure in name resolution
[root@rbi0407 ~]#

[root@rbi0407 ~]# traceroute 209.85.129.147
traceroute to 209.85.129.147 (209.85.129.147), 30 hops max, 40 byte packets
Unable to look up 91.194.90.1: Temporary failure in name resolution
1 91.194.90.1 0.219 ms 1.270 ms 0.197 ms
Unable to look up 93.104.204.33: Temporary failure in name resolution
2 93.104.204.33 0.722 ms 1.703 ms 0.666 ms
Unable to look up 212.18.6.110: Temporary failure in name resolution
3 212.18.6.110 0.637 ms 0.657 ms 1.110 ms
Unable to look up 194.59.190.61: Temporary failure in name resolution
4 194.59.190.61 70.601 ms 69.473 ms 62.710 ms
Unable to look up 66.249.94.86: Temporary failure in name resolution
Unable to look up 66.249.94.88: Temporary failure in name resolution
5 66.249.94.86 2.048 ms 1.984 ms 66.249.94.88 0.705 ms
Unable to look up 209.85.248.249: Temporary failure in name resolution
Unable to look up 72.14.233.107: Temporary failure in name resolution
6 209.85.248.249 9.087 ms 72.14.233.107 9.363 ms 9.954 ms
Unable to look up 72.14.232.203: Temporary failure in name resolution
Unable to look up 72.14.232.165: Temporary failure in name resolution
7 72.14.232.203 8.672 ms 8.370 ms 72.14.232.165 10.434 ms
Unable to look up 72.14.239.170: Temporary failure in name resolution
Unable to look up 72.14.233.210: Temporary failure in name resolution
8 72.14.239.170 14.446 ms 72.14.233.210 12.574 ms 9.609 ms
Unable to look up 209.85.129.147: Temporary failure in name resolution
9 209.85.129.147 10.858 ms 10.048 ms 11.172 ms

[root@rbi0405 ~]# traceroute www.google.com
www.google.com: Temporary failure in name resolution
[root@rbi0405 ~]#

[root@rbi0381 ~]# ping www.google.com
ping: unknown host www.google.com
[root@rbi0381 ~]#

The DNS ip still can be ping if i changed the hostname into numeric ip address

root@rbi0407 ~]# ping 209.85.129.147
PING 209.85.129.147 (209.85.129.147) 56(84) bytes of data.
64 bytes from 209.85.129.147: icmp_seq=1 ttl=55 time=9.56 ms
64 bytes from 209.85.129.147: icmp_seq=2 ttl=55 time=10.7 ms
64 bytes from 209.85.129.147: icmp_seq=3 ttl=55 time=9.79 ms
64 bytes from 209.85.129.147: icmp_seq=4 ttl=55 time=8.05 ms

--- 209.85.129.147 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 8.055/9.541/10.752/0.966 ms
[root@rbi0407 ~]#

However one of my server and still working on nicely with no problems

[root@rbi0419 ~]# ping www.google.com
PING www.l.google.com (209.85.129.103) 56(84) bytes of data.
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=1 ttl=55 time=8.26 ms
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=2 ttl=55 time=9.48 ms
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=3 ttl=55 time=8.05 ms

--- www.l.google.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 1999ms
rtt min/avg/max/mdev = 8.059/8.600/9.480/0.632 ms

[root@rbi0419 ~]# traceroute www.google.com
traceroute to www.google.com (209.85.129.147), 30 hops max, 40 byte packets
1 gw.giga-dns.com (91.194.90.1) 0.323 ms 0.330 ms 0.396 ms
2 host-93-104-204-33.customer.m-online.net (93.104.204.33) 0.692 ms 0.789 ms 0.887 ms
3 ge-1-3-0.rt-inxs.m-online.net (212.18.6.110) 0.756 ms 0.830 ms 0.892 ms
4 inxs.google.com (194.59.190.61) 0.734 ms 0.746 ms 0.777 ms
5 66.249.94.88 (66.249.94.88) 0.740 ms 0.769 ms 0.663 ms
6 209.85.248.249 (209.85.248.249) 8.029 ms 7.998 ms 8.144 ms
7 72.14.232.201 (72.14.232.201) 20.406 ms 20.459 ms 20.498 ms
8 72.14.239.170 (72.14.239.170) 9.985 ms 72.14.233.210 (72.14.233.210) 9.721 ms 9.712 ms
9 fk-in-f147.1e100.net (209.85.129.147) 9.556 ms 9.277 ms 8.074 ms
[root@rbi0419 ~]#

Anyway ticket has been issued to them and still waiting for reply.

Just curious if anybody else face the same problems as i didn't not play around with my DNS servers at all.

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Best International Bandwidth For Video Streaming
What's the best international bandwidth provider for video streaming? A couple people have mentioned Mzima...any comments on them?

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Just wanted to get everyone's ideas on something. The web development company I work for is actively seeking business throughout the world. All of our applications are currently hosted on servers in the north west UK and London.

It may work out that we pickup some business in South America, South Africa and Asia.

A lot of people in our company are saying that it will need to be hosted near to our clients for speed issues as if we try and host the websites and backend applications from the UK they will be too slow. Surely the point of the internet is that it doesnt matter where the stuff is hosted. Colleagues are saying that if we are trying to administer servers on the other side of the world the poor connections will mean we will struglle.

In some of the countries the infrastructure must be pretty advanced. London has huge POP on the net and surely this will help.

Hosting stuff for clients based in South America isnt too bad as I think we would be ok hosting stuff in America. Likewise I'm sure there are similarly developed countries in Asia will be able to provide hosting. Not too sure about South Africa.

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I know CDN is only for static files, but is there such cloud host service where users from Asia, Europe and USA will face no serious latency issues?

Is this going overboard, would using Amazon Cloud suffice?

or would purchasing dedicated servers in each region like USA, Europe, and Asia be better?

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Giga-hosting / Giga-international Sluggish Support
We have a big problem with Giga-international: thay have a sluggish customer/technical support.

at the contratation, they show a sluggish assembly team from the beggining. yeah, they say 'from 3 to 7 days to setup'... they take 12 days to setup because 'half of their staff is in illness'. ok, we are humans... the humans catch ills, after all...

2 weeks after, the server need a reboot. we try to enter in the 'instant reboot area' (yeah, we contract it), and the 'instant reboot area' IS OFFLINE ¿WTF?. we send an email. they take 2 hours to info us that around 3 months ago they change the instant reboot sistem to a new IP/site, and (again) around 3 months we did receive the email. WE ARE NEW CUSTOMERS, ONLY 2 WEEKS WITH YOU... ok,ok... no probs... instant reboot... take it easy man... the problem is resolved, no probs...

2 weeks after that, we need change the OS from Debian4 to Windows2003. we send an email to Giga, and they info to us that the change don't take longer of 24h if is only install the OS. the upgrade to windows cost a bit, of course (60€ guest remember), we pay trought paypal, advertise to our customers that the server will be have a downtime of 2-3 days, down the server, and issue the ticket to giga...
3 days after, we have the server down, the customers are in rage, and giga DON'T TOUCH OUR SERVER AT ALL...

as i say, sluggish support... every problem show, Giga shows their sluggish response time and ignores the customer (yeah, that is ME)...

if any of the members of giga Staff read this, and want to resolve this issue, i will be happy to cooperate. i have mails probing all the above.

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So does opening up access via 127.0.0.1 just for this case, give me security problems?

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Unfortunately this is beyond my knowledge so thanks for any help in the right direction...

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I look forward to and appreciate any insight that you can offer with all of your eclectic wisdom.

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I will have two servers (both centos), one is web server, the other one is database server. I would like to set the db server (mysql server) not accessed by the public internet, but web server only through an internal IP, like 10.x.x.x

How may I set them up? I'd appreciate a step by step tutorial. Because I am not a master of linux admin.

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My server running and update CentOS 4.4. In the last hours lot of spam are being send form my server to the world. I'm unable to locate the source.
Sendmail is define to relay localhost, and it seems that the source is local!

It seem that all the email are send from apache@mydomain.com to user@mydomain.com
Sendmail is configure to accept for local delivery mail for domain mydomain.com
Here is trace of spam session:

Quote:

May 3 14:39:51 active sendmail[17696]: NOQUEUE: connect from mydomain.com [127.0.0.1]
May 3 14:39:51 active sendmail[17696]: AUTH: available mech=CRAM-MD5 DIGEST-MD5 PLAIN ANONYMOUS LOGIN, allowed mech=EXTERNAL GSSAPI KERBEROS_V4 DIGEST-MD5 CRAM-MD5
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: Milter: no active filter
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 220 mydomain.com ESMTP Sendmail 8.13.1/8.12.8; Thu, 3 May 2007 14:39:51 +0300
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: <-- EHLO mydomain.com
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-mydomain.com Hello mydomain.com [127.0.0.1], pleased to meet you
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-ENHANCEDSTATUSCODES
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-PIPELINING
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-8BITMIME
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-SIZE
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-DSN
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-ETRN
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-AUTH DIGEST-MD5 CRAM-MD5
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250-DELIVERBY
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250 HELP
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: <-- MAIL From:<apache@mydomain.com> SIZE=133 AUTH=apache@mydomain.com
May 3 14:39:51 active sendmail[17696]: ruleset=trust_auth, arg1=apache@mydomain.com, relay=mydomain.com [127.0.0.1], reject=550 5.7.1 <apache@mydomain.com>... not authenticated
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250 2.1.0 <apache@mydomain.com>... Sender ok
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: <-- RCPT To:<reports@mydomain.com>
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250 2.1.5 <reports@mydomain.com>... Recipient ok
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: <-- DATA
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 354 Enter mail, end with "." on a line by itself
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: from=<apache@mydomain.com>, size=410, class=0, nrcpts=1, msgid=<200705031139.l43BdpDW017695@mydomain.com>, proto=ESMTP, daemon=MTA, relay=mydomain.com [127.0.0.1]
May 3 14:39:51 active sendmail[17696]: l43Bdpg2017696: --- 250 2.0.0 l43Bdpg2017696 Message accepted for delivery
May 3 14:39:51 active sendmail[17696]: l43Bdpg3017696: <-- QUIT
May 3 14:39:51 active sendmail[17696]: l43Bdpg3017696: --- 221 2.0.0 mydomain.com closing connection

It seems the spam message BCC contain a lot of victims address, that not from mydomain.

Is some one connect form outside and spoof 127.0.0.1 ?

If it local process, ho do I locate it?

I scan /tmp and my web server root for suspicious file and didn't find nothing!

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Software:
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Already tried:
checking sshd_conf, everything is right
Checking nameservers and network setting (look fine)
Stopped iptables service

Problem:
Eth0 have IP xxx.xxx.xxx.xxx i can ping this ip over wan
Eth1 have a lan IP 192.168.0.10
Those two ips are listed in sshd_conf.
Ssh worked fine over lan/eth1. From a extern host i can ping the eth0 ip, but not ssh over that IP. (get a timeout)

Also new containers are pingable but ssh doesn’t work. (firewall off) Webinterfaces are working well.

Hope someone have a solution, this is pretty frustration i have search over 2 days for a solution, this must be a simple thing (i hope)

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My sql is 4.1.x with php 4.4.7, is that any way I may use localhost instead of IP?

or is there any potential danger using IP?

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I'm trying to build a second network to test an application. I have a Server with 2 network cards connected to 2 LANs (10.0.0.0) and (192.168.0.0)

the problem is that the computer on network 192.168.0.0 cannot reach the computer at network 10.0.0.0.

This is how the connection suppose to look like:

PC(10.0.0.113) <--> Server Eth0(10.0.0.115) Server Eth1(192.168.0.5) <--> PC(192.168.0.10)

This is how the config for both cards look like on the server.

ETH0

ONBOOT=yes
USERCTL=no
IPV6INIT=no
PEERDNS=yes
TYPE=Ethernet
DEVICE=eth0
HWADDR=00:0b:db:0c:b9:13
BOOTPROTO=none
NETMASK=255.255.255.0
IPADDR=10.0.0.115
GATEWAY=10.0.0.1

ETH1

ONBOOT=yes
USERCTL=no
IPV6INIT=no
PEERDNS=yes
GATEWAY=10.0.0.1
TYPE=Ethernet
DEVICE=eth1
HWADDR=00:80:ad:79:a6:e6
BOOTPROTO=none
NETMASK=255.255.255.0
IPADDR=192.168.0.5

What else I need to do or what do I need to change to allow 192.168.0.5 communicate with 10.0.0.113 and vice versa.

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