Can't View My Files.

May 21, 2007

Im with easyspace, we ordered an ssl with them a few weeks ago, after a few days they finally installed it for us, then they gave us some ftp details to reupload our site to, we did that but when we try and access our site now it forwards to iomartinternet[dot]com

our website is thescotlandkiltcompany [dot]co[dot]uk

i went and looked at my domain control panel, i see that the nameservers are pointed to ns4.easyspace.com and ns5.easyspace.com

but in the dns control panel the nameservers were ns.iomart.co.uk and ns2.iomart.co.uk

anyone have any ideas whats going on?

Im summary, i am able to ftp[dot]thescotlandkiltcompany[dot]co[dot]uk (this works)
Im able to upload files
Im able to view www[dot]thescotlandkiltcompany[dot]co[dot]uk/images
but im unable to see my index page or anything else (any files or directories on my root or any other folder

I already created a www folder, public_html folder etc. etc. changed permissions on files and folders, nothing worked, anyone have a clue whats going on?

I did an dnsreport on the site too on dnsstuff[dot]com

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Cant View .asp Files

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im in the midst of doing my school final year project and i done some codings of asp pages but when i tried to upload to a linux server, i can only view the webpage with codes instead of the gui interface....i tried to upload my files to free asp host but same thing i cant view my webpages...

to upload this files online and present it to my teachers for grading...

the files are here [url]I hope i can find a free host dun need domain name with free ftp to upload these files and work properly...

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Can't View My Files.

May 21, 2007

Im with easyspace, we ordered an ssl with them a few weeks ago, after a few days they finally installed it for us, then they gave us some ftp details to reupload our site to, we did that but when we try and access our site now it forwards to iomartinternet.com

our website is thescotlandkiltcompany.co.uk

i went and looked at my domain control panel, i see that the nameservers are pointed to ns4.easyspace.com and ns5.easyspace.com

but in the dns control panel the nameservers were ns.iomart.co.uk and ns2.iomart.co.uk

anyone have any ideas whats going on?

Im summary, i am able to ftp.thescotlandkiltcompany.co.uk (this works)
Im able to upload files
Im able to view www.thescotlandkiltcompany.co.uk/images
but im unable to see my index page or anything else (any files or directories on my root or any other folder

I already created a www folder, public_html folder etc. etc. changed permissions on files and folders, nothing worked, anyone have a clue whats going on?

I did an dnsreport on the site too on dnsstuff.com

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Sep 14, 2008

Command: CWD /public_html

Response: 550 Can't change directory to /public_html: Permission denied
Error: Failed to retrieve directory listing

That's what I see in FTP, but in File Manager in cPanel I don't see any files.

What do I do?

The permissions is set to 750 for /public_html and I cannot change them

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Softlayer - The European View

Apr 7, 2009

This review is based on my subjective experience with this service provider. Please take into consideration that each customer experience is unique in nature and can be heavily influenced by circumstances and cultural differences. My reviews are more prone to usability aspects rather than mips and milliseconds.

This review has not been financially influenced by the provider in question.

SOFTLAYER from the European perspective

Background:

I work for a value-added reseller hosting company in the Northern Europe and take care of server provisioning, offer request and service definition for our company needs.

We have used this company for the business hosting needs for over a year - we do yearly offer rounds and move our services should the need arise. Currently we are not hosting with Softlayer.

Experience is based on one dedicated server AMD Opteron 1216 with 4GB, 2x500GB RAID1 and Plesk 100 - location Dallas and Washinton DC facility. Reviewed services; control panel, private networking, help desk, sales support

Overview:

Softlayer has been in business for a while. They offer wide range of servers from single processor multicore to quad processor multicore servers. They have 3 different facilities in U.S; Seattle, Dallas and Washington DC. There are no Softlayer facilities available in Europe, but they do offer services to European customers as well. ( which is not the case with all the U.S based providers )
They offer fully automated services, an integrated control panel, developer API and wide range of software solutions for their server range plus number of other services that we have no experience with.

Privacy Policy:

Standard privacy policy with one side note; Softlayer follows the EU privacy protection laws and participates in the EU Safe Harbor program. This is more important for us Europeans; we are obliged to treat customer data in a specific way. (It's a long story, I'm going to spare you from the details)

Contract terms:

Monthly contract with server cancellation, at the latest 3 days prior the monthly anniversary. The cancellation can be done with the customer control panel. No questions asked - you do get a sales rep email and confirmation enquiry surely, for your own protection.

Installation

The server provisioning was really fast - in a few hours we had fully functioning server available with the specs as ordered and tested. This was a great service, we've had experiences with 10 day provisioning times.

Control Panel ( Customer Portal):

Softlayer customer portal is a comprehensive one. You can handle everything related to your server with a click of a button; reboots, OS reloads, reconfigurations, support requests and sales orders. One of the notable features was the ability to test firewall settings with external scanning provided by SL; easily done with a novice understandable report and suggestions.

You can give different access rights, access levels to users and share the control panel with the system administrators and support people. Overall usability of the control panel is good, navigation is simple, the screen is calm and there are no distractive elements. Softlayer has done a rather good job in handling comprehensive set of features in customer control panel.

For a beginner, the control panel can be a bit overwhelming though - it has been designed for the professional administrators with tens/hundreads of servers and whilst supporting this purpose well, a novice user would feel more confident with more narrow set of features. My preference for the novice user would be the server-centric usability focus; choose the server you manage and then the tasks related to that specific server. Help could be more easily available; there is a comprehensive knowledge base, but task oriented help is not necessarily available where the task is at the control panel.

Out of 10 points, Softlayer deservers 8,5 to the customer portal

Private Network

This is one of the brand marks of the Softlayer. They offer an excellent private network with PPTP & SSL access. The bandwidth is unlimited between you and your servers and even between your servers. You can truly shut down the external traffic to your server and still manage it from the background. The access is granted using PPTP (1 user) or SSL browser access with (Java plugin?). I used the PPTP, so the experience with SSL is limited.

This feature is free, which is exceptional. The true value comes when you have several servers with Softlayer and you interchange data between server. For single server owner this is of a less benefit, but surely a secure feature to access your server. The setup for private networking is seamless, easy to understand for a novice and wins my vote hands down

Out of 10 points, Softlayer deserves 9 for their private networking.

Network

Softlayer network is well connected, a connection to Northern Europe is around 80 - 100 ms from the WDC data center, it is barely noticeable for standard web user. During the year with SL, we did not experience any problems with their network connections. Some minor issues with private networking side ( nothing to do with SL )

Out of 10 points, Softlayer deserves 8 for their network connections to Europe

Help desk

Support ticket system; the response times are adequate, but you can sense that there is a night in the U.S and day in Europe. The response time improves at our night time and the tone tends to get more cheerful in the evenings. The responses were always professional though, and we never had a problem that wasn't resolved in a matter of an hour. The hardware was replaced and problems solved efficiently.

Out of 10 points, Softlayer deserves 8 for their helpdesk (If I were in U.S, I might give a 9)

Sales

Like with any service provider contact their sales before ordering; you might get lucky and get unlisted offers and pricing for your server. Softlayer has a good sales staff, but the service level is not consistent . If you are lucky, you might get a sales person not the "I just working here" - type. Their sales people are cheerful, genuine problem solvers and would like to find you the best alternative - the "I just work here" will read their price list and give you exactly what you asked; ie. they might have a great offer on AMD opteron 1216, but you asked for 1212. You'll get what you asked for - not the great offer available. Reason being, "you never asked".

Out of 10 points, I give 8 for the Softlayer sales.

Server pricing

Softlayer is not cheap and not even competitive always. The have a new outlet for bargain servers, but their pricing seems to start with USD119 what ever the case or name of the bargain is. Before signing-up with them, you should always do your own shopping around.

Out of 10 points, I give 7 for the Softlayer pricing

Conclusion

I would suggest Softlayer to any business owner with some experience and with several dedicated servers. For the novice user, with some reservations - maybe a smaller hosting provider would be better to start with. Their technical service is professional, coherent and they certainly know what they are doing.

Softlayer has an impressive service offering, especially with their private networking, but you need to be prepared to pay for it as well.

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