WiredTree 1 Year Review
Jan 10, 2009
I have been a WiredTree customer for about one year and I am very happy with their services. One of the top VPS providers available on the world, WiredTree runs its servers in its own datacenter and it is the real peace in mind company. On January 15th 2008 I've started a VPS 512 in WiredTree using a a WHT promo offer and encountered not only one problem with billing, hardware, software, support! I'm running 16 monster websites of my selected customers on this VPS under cPanel optimized for VPS release 4-R32603 - WHM 11.24.2 - X 3.9. OS: CENTOS 4.7 i686 on Virtuozzo. I've recently rebooted my VPS by command line (SSH) due a new app install exigence and this task was performed in few seconds without only one problem with cPanel!
Uptime: 10/10
Management: 10/10
Support: 10/10
Price: 10/10
Billing: 10/10
Domain for verification: ....
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Dec 15, 2008
WiredTree 1+ Year Review
Well its been more than 1 year now since i've been with wiredtree so i decided that i write about my experience in all these months ever since i last wrote about them at [url].
So where do i start and how do i wrap up the review ? I could do it in just few words here which would be absolutely amazing ! Their customer service and their servers Rock and i hope in coming years, we just get to see better of their services !
And i promised myself today, if they ever sell their company and my account to any new entity, i'll 1st cry out aloud for writing all the good reviews and for the good times with wiredtree and then maybe go and bomb the place before a new ordeal with new owners starts because i dont think anyone can ever run wiredtree the way Zac is running!
20/10 to you Zac for running this good show!
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Mar 24, 2009
I have been a WiredTree customer for about one year and I am very happy with their services. One of the top VPS providers available on the world, WiredTree runs its servers in its own datacenter and it is the real peace in mind company. On January 15th 2008 I've started a VPS 512 in WiredTree using a a WHT promo offer and encountered not only one problem with billing, hardware, software, support!! I'm running 16 monster websites of my selected customers on this VPS under cPanel optimized for VPS release 4-R32603 - WHM 11.24.2 - X 3.9. OS: CENTOS 4.7 i686 on Virtuozzo. I've recently rebooted my VPS by command line (SSH) due a new app install exigence and this task was performed in few seconds without only one problem with cPanel!! The VPS 512 has this spec:
WiredTree Fully Managed VPS512 with Cpanel
* Intel Dual Xeon Clovertown (8 CPU Cores)
* 512MB Guaranteed SLM RAM
* 2048MB Burstable RAM
* 500GB Bandwidth (100Mbps Uplink)
* 50GB RAID-10 Disk Space
* Fully Managed - 24x7 Toll-free Phone + Helpdesk Support
* 24x7 Proactive Monitoring and Service Restoration
* ServerShield Server Hardening
* 4 Dedicated IPs
* cPanel / WHM
* Virtuozzo Power Panel
Nightly Off-Server RAID Backups included
A great point in this VPS 512 is the number os disk inodes allowed for its 50GB disk space: 10,485,760 (in generally default VZPP disk inodes for 50GB are only 600,000). Disk inodes number it is a very important item in VPS spec because with much disk inodes you can host much directories and subdirectories; if the inodes number is little you will fill an entire virtual HDD (your VPS) quickly if you are hosting websites with a long files tree.
I did my order using the verified corporate PayPal account of @Macarlo Networks, Inc. and in few hours I received a phone call from WiredTree and then, few minutes after this, the welcome e-mail with my login. WiredTree is not a reseller and control it's own NOC in Chicago, Illinois, a best point for all bandwidth requests from U.S. and other countries.
My rating after one year with WiredTree:
Uptime: 10/10
Management: 10/10
Support: 10/10
Price: 10/10
Billing: 10/10
Domain for verification: http://macarloshark.com/
For evaluate the WiredTree's VPS 512 for this review I hosted there the above referred 16 websites, all setup in few minutes by cPanel version 11.15 with Fantastico De Luxe and more...Using a tarball downloaded also in few minutes from our external backup server, in Nedw York (BQBackup) I put all 16 websites data in my VPS 512, registered in my partner Dotster, Inc. the new name servers for macarloshark.com and after the propagate proccess I started all websites just fine and in high speed, including for same extra-heawy webpages we have just for evaluations on VPSs and physical dedis.
Then I started the WHT Unixbech test on January 2009 and see the output below: ....
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Oct 7, 2009
An outstanding experience at the begining, disapointing this year, so that´s why I´m leaving them.
I bought a server on July 2007
1. I performed the migration on my own, did mistakes, and Zac migrated my site. He discovered Servstra, my current provider at that time, didn´t update 200 packages which were out of date. Zac updated all of them, installed a new kernel, and it solved the problem. Kudos here to Wiredtree
2. About 3 outages. On sep 2008 ticket PIE-852270, a power supply failed and server had a cooling issue, and went down 2 days, each day a few minutes. On dec 2007 ticket IJL-235362, my server switch had a power issue, site went down a few minutes. I used platinumserver manager and its monitoring service advice me on outages. All hardware problems were solved in a timely manner by WT.
3. I used to recieve quick answers from Wiredtree support ranging from 2 to 7 minutes. And solving my problems. Had the feeling of being safe with a very organized team and technical skilled.
4. I would rate them 10, I was a fan during the years 2007, and 2008.
5. For several months nothing important happened. I dropped PSM service.
6. Due to a new project, I needed a most powerful server, so I upgraded with Wiredtree.
7. They asked me to pay twice, once for the new server, and second for the older server next billing month period. Then, they would credit me the amount of money paid, minus days the migration take on server.
8. I didn´t want to be billed near 800 usd in a month. So I asked billing if the upgarde was possible without charging me twice. Because billing took time to answer, I asked to the sales department, and they answered me, it was possible.
9. It happened in the last day of billing period, starting the new one next day. Sales guy encouraged me to purchase new server to speed up the process. I did. But Billing replied me a few minutes after, there´s no way, so I was going to be billed for old server too. I got angry. I felt tricked by the sales guy.
10. The migration started. It took 2 days, and when I checked my mailing list database, no data was there. I got shocked. Even Zac replyed me, it´s ok not migrating that folder, because it was outside public_html. I got disappointed. I would expect from a managed server, take care of all migration details. migrating my data as is.
11. I discovered I weren´t able to connect to my server trough FTP. I asked support, even gave them details of my password. It took about 10 days to figure out a support guy, just a rsync will make work the ftp. So, the migration took 12 days.
12. Wiredtree wouldn´t give me the money amount of those 12 days. I talked to Customer service director, but according to him, if the migration took 12 days, then I will recieve credit back for the next billing period, minus those 12 days. I replied back, those 12 days were thanks to Wiredtree mistakes. But he didn´t move from his point of view.
13. I decided to leave, and canceled server. Customer Director called me to home yestarday to keep me as customer. I expressed, I can´t trust support guys, a new set that appeared on this year, because time response to the tickets went up to 15, even hours. And took several replies to solve my problems.
14. I felt warmed by him, but didn´t offer me credit me back the remaining 18 days to my credit card, so I´m loosing money here. Just in case I´m going back to Wiredtree in the future, then they would credit me the money, about 150 usd.
15. Actually I´m migrating to a new host, and propagating DNS
16. My last ticket IFM-287539 yestarday was replied 1 hour later, and not solving my problem. I resarched trough the internet, and solved it on my own.
17. I would rate Wiredtree a 7 for this last year.
18. Summing it up: outstanding service support on the years 2007, and 2008, but dropped the time responses, and quality of them on the year 2009.
I´d prefer not to disclose, neither my website, nor my name. I´m moving from Wiredtree and by this time, maybe DNS propagation is done. Wiredtree already know who I am. But if a mod need info about my site, kndly tell me how can I do it.
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Mar 16, 2009
After leaving my last hosting provider [url]
I moved to WiredTree.
I setup my VPS account with Wiredtree on March 5th. It has not been long enough to give a detailed review, but I will come back and update this thread.
So far I have been very happy with my server's uptime, performance, and Wiredtree's support. I have never used a VPS account before, I have always used a shared hosting account or a reseller account. Some of the configuration options are new to me and I have had questions. So far I have entered a couple of tickets asking these questions.
I have always marked my tickets as low priority and I have still received a response within minutes. I have moved almost all of my domains and have not see any issues.
Like I said I will periodically update this thread as time goes by, but so far I am very happy with Wiredtree.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Feb 3, 2009
I was having problems with shared hosting so I'm having a crack with a VPS from wiredtree. I have been with them 3days so thought I'd post up an early review on my first thoughts then update 3months on, 6months and 12months.
I'm new to the VPS world and have never had any experience with server management/functions other than with-in cpanel so you could say I'm a total noob, so this is coming from a newbie perspective. Ok so here goes for the pros/cons so far.
Pros:
- The set-up was fast once sorted (see the first con).
- The payment system and ordering process was easy to follow.
- The support is very fast helpful and understanding (this is for their online support not phoned them yet).
- The start-up e-mail is useful and gives clear direct instructions.
- The prices are fair and in-line with the market.
- Their 'Grove' control panel is clean and clear and gives you access to vital functions and information, such as DNS, server stats, billing and support.
Cons:
- When I set-up my account they didn't ring to confirm I had to chase them to get it sorted but once it was confirmed my server was up in under 1 hour.
- On their bottom package they give 348mb ram which before you put anything else on the server over 60% of this is used by other functions/softwares. Of course these things can be turned on/off when needed but I feel this should be mentioned at sign-up so people can understand and plan what they are going to need.
- Their knowledgebase has so far failed me as the issues I have had (mostly due to being a noob) are not listed on it and there are no other way other than submitting a ticket to find out about the small easy to solve problems, but their support is fast so no biggy.
Overall its not been a bad start It has had some floors but I'm happy and things are running smoothly.
Like I said these are only first thoughts on the service and I will update at later dates to give a clear picture on their service.
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Sep 24, 2009
After having a dedicated server for more than 70 days from WiredTree.com, I thought that it would be a good time for a review.
I came across them through good reviews in this forum and took the opportunity to get one of their special offers (Core i7). As a short summary in advance: I can fully recommend them to anyone seeking a managed dedicated box.
Sales:
I just had contact to Sales twice - Once as I tried to bargain for an even cheaper offer than the special one they already had (without success, by the way) and a second time when it came to an eventual server upgrade. Response time was quick, the answers were professional and friendly and there is nothing I could complain about.
Server Setup:
I was in a totally different time-zone than WiredTree while ordering the server. As they have the practice to call their new customers for identity verification, the call reached me at night time and I could not pick it up. So I called them in the morning and they called me back again. It must have been deepest night time in Chicago at this moment. From this telephone call on, it took less than 2-3 hours (as far as I remember) until the server was ready and online.
Another thing is their "ServerShield Server Hardening" that they perform before you get the box. I never received a dedicated server before with so many tweaking measures taken in advance. MySQL performance was improved, the firewall was well configured, security checks were already made, everything felt fine-tuned in advance. So, again, very good job done by WiredTree.
Hardware Quality:
You might say: "You've only been with them 70+ days. Of course, there was no hardware problem during that short time". Well, I read here at WHT about customers of other hosts who had the first failures already at the moment they received the new box. So - No hardware problems at all until now.
Support:
I am not very experienced in server management and tend to get nervous if something doesn't work and support takes more than 30min. to answer questions. I know that this makes me annoying sometimes, but at least I always try to be friendly. Fortunately, WiredTree seems very good prepared for nerve-wrackers like me... Support never took more than 15min. to answer my requests and in at least 2 cases, they even bent backwards to help me with problems that had nothing to do with them. Every single request got solved in a very short time. I contacted support at the most unusable hours of the day because I often travel between different time zones - They were always there, like an own IT-Crowd in your pocket. Two thumbs up for their support staff.
Network:
100% Uptime during the whole time. No hickups at all, no problem that I would be aware of. Fine speed all the time. There is really nothing negative that I could say.
Billing:
No billing issues at all. Everything worked correctly.
Their customer portal "Grove":
Well. Hmmm. Okay, one thing first: I saw several customer portals during the last 10 years. And none of them blew me away. I haven't seen SoftLayer's yet and was told that theirs should be even nicer than grandmas cheese cake, but the grass is always greener on the other side as long as you have never been there. Let's say that "Grove" is surely one of the better and nicer looking customer portals around. It bundles a lot of information and offers a good way of communication. The rest is a question of taste...
The bad news:
I cancelled the server today. The company I work for has rent several servers at another host and paid them 1 year in advance. One is totally unused (great planning, MnMgt!) and I was offered by my boss to use it cost-free for that period of time. Well, this is an opportunity I have to take... Saving $300 a month is quite a lot of money. But I am determined to go back to WiredTree as soon as my "free time" is over.
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Mar 17, 2009
Had to call into Wiredtree tech support for a very minor question (forgot my Grove Logon name and needed to check some billing info), which reminded me I've neglected to do a six month review of them.
See here:
[url]
here:
[url]
and here:
[url]
for background info so you'll know this isn't a puff piece. I had a very frustrating start to the world of VPS's, having migrated from 1and1 shared hosting. Had _major_ problems configuring email to work with port 587 (which is mandatory because of my ISP's blocking port 25) with both Servint and WiredTree. SerVint's fault with them, my fault with Wiretree for not letting DNS changes time to propagate.
So, bottom line is the past 6-7 months with Wiredtree have been totally trouble-free.
All the sites I host are lightning fast and stable. With the exception of a DDoS attack back in September which caused a couple hours of downtime (luckily in the wee morning hours of a Saturday), there've been absolutely no problems whatsoever.
I use mon.itor.us to check availability of my web sites and there's an occasional NOK (not OK) for smtp or pop but never anything to speak of and it's always back up within a minute or two, so I'm pretty sure the problem is on their end or network related and not Wiredtree's.
If I had wanted to stay with Plesk, I probably would have been satisfied with SerVint but they could never get cPanel to work with port 587. I just checked their web site and noticed they re-designed it and must say it looks much better.
One thing I did notice is SerVint now offers 512 MB RAM (burstable to 1 gig) with their entry-level VPS's while Wiredtree still offers 384. I don't go by the "burstable" RAM, which if I remember correctly is pretty much a marketing gimmick but I'm surprised Wiredtree is no longer equal to SerVint in that respect, as they were in August. But it doesn't matter to me as most of my sites are usually Flash, which needs consistent throughput, not processing power.
Bottom line: add me to the massive list here on WHT who are completely satisfied with Wiredtree.com.
Are they a bit more expensive than most other providers?
Probably.
Are they worth every penny of it?
Most assuredly!
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Feb 25, 2009
I will be posting a month review after my 1st months of service.
But for now, here is my initial review of Wiredtree.com
This is under my domain of aps-enterprises.co.uk which you can tell is on the Wiredtree network.
OK here goes.
Placed my order on Saturday 21st as Level3hostings main site went off line and I got a really bad feeling that my VPS would go down too, a feeling which proved all too true.
After a little while, I got the Fraud check phonecall. Although I couldnt hear them, James Webb could hear me, that was quite amusing....
Sunday 22nd, got my VPS Setup. Usually they said it would take a lot quicker to get setup, but they did have a network maintainence for about 3hrs. I was stil happy.
7.16am GMT time, my VPS with LEVEL3HOSTING went down *thank god for backups!! hooray I learnt my lesson*
The VPS I ordered is a good spec and any support tickets I had to raise, all were answered and resolved in an average of 15mins!! Yep! 15mins. I used to pay an external company each month, and they resolved stuff in 24hrs. How cool are they?
So anyway, VPS is great, Uptime has been 100% one can only expect. And Support is by far, one of the best I have seen.
Only been in business with them for my 5th day, so far they will be keeping me as a customer and if I have to upgrade (which I know one day I will), then I will be ordering any upgrades through them.
This is only my initial review and I will post a 1 month one too.
Which I reckon will be a positive one, just like this one is.
Thank you Wiredtree for making my life easier for my hosting business. As they say you do get what you paid for, and believe me the services I have had from some people that saying is very true, however you guys.... I think your prices are cheap for the amount of work you actually do.
Keep it up, and I hope this review makes a few customers for you.
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Jan 25, 2009
I think I owe WiredTree a review since I believe I am their most annoying customer by now. Why annoying? Because I have made a total of 9 tickets and a couple of phone calls after buying their vps512 package on the 8th of this month. So far, their hosting has been my favourite ever. I never even dreamed of such a remarkable hosting company. After lurking around here and asking people for their inputs on the best vps hosts, I imagined that the vps companies would be just the same as the shared hosting companies I have been hosted with from earlier. But to my surprise, these guys were the very best.
I was puzzled whether to go for KnownHost or WiredTree, while KnownHost had a remarkable forum for all types of support, WiredTree had a very brilliantly designed website. Part of the reason, I did not go for KnownHost was because their website did not make a good appeal to me, but that wasn't the main thing. When I asked a question to wiredtree, they gave me answers in less than 10 minutes. And that has never changed even after being their customer. Their president Zac, personally provided me with their userguide which is another masterpiece. That attracted me more towards them. Their grove panel, if only it could do what cpanel and whm can do, it would be the best admin panel in the market.
It's very well designed.
So within these last few weeks, all 9 tickets I opened got answers within 10 minutes and that too in a detailed manner. They left nothing out, they configured everything (from dns, email setup, updates for the vps) for me. I am a big fan of their two support guys (Jake and James). These guys are the most hard working people. I was stunned to see the server's capabilities. The loading speed in my website is unbelievable right now. I know I am so stunned because I come from a sharedhosting. But I have bought vps' for many clients of mine, and their servers were not even as close as these guys. Though wiredtree could not help me with migrating my website's contents, they did migrate my databases. I shut down my website for 2 days only and got even more traffic after a promise to the members that my site would be blazing fast!
So my short review and rating for their services:
VPS512- it might not be the right package for me yet, but it wasn't really expensive for me, so I bought it anyway. I know I will need it very soon (2-3 months time).
Support- They dont sleep, they will answer your questions within 15 minutes and that too in a precise and detailed manner.
Server Speed- Blazing fast, nothing beats it.
Server Upgrades- They will let you know beforehand if you might experience a downtime, I faced one downtime for less than 20 minutes when they upgraded their virtuozzo.
Help with anything- They will fix your problem, they will work with you all the time and yes they never give up.
Its very easy for anyone to learn how to run a VPS, just follow the userguides they provide you with.
I would say that they are the best people in this business. I know within a year or less, I might need a dedicated server. I wont be going for a hybrid server, I will make the leap over to the Dedicated Servers and yes WiredTree will be in my top list.
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Aug 3, 2008
I'm not one for posting reviews unless I've had an utterly horrible experience, or an absolutely amazing one.
And thankfully this review is one of the latter.
WiredTree is simply a top notch, professional organization which performs as claimed!
6 months ago I got rid of a managed dedicated and, knowing that I needed similar performance and quality of management, decided to go with a WiredTree VPS.
I have never looked back since. Amazing support, solid uptime and true peace of mind.
So what brings me here now?
I just posted a ticket at 7:54 pm regarding a server wide permission issue.
At 7:56 pm I received a response from Zac, stating that the issue was isolated and fixed. I confirmed this and closed the ticket at 7:58 pm.
2 MINUTES! Two minutes from ticket submission to resolution. Now that is why I stay with WiredTree.
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Nov 23, 2008
WiredTree 3+ month review
Over the years, I’ve had a number of dedicated servers. My early experiences were pretty rotten since my servers were always hacked – I didn’t realize that you’ve got to be smart to handle one of these things. After a bout of some really dreadful server hosting, I decided that I would go with WiredTree - or just close shop.
Why WiredTree? Well, from my research they seemed to have one of the best reputations on WHT. I couldn’t find anything bad posted about them. And, they were running a promotion. Why close shop? Because I was disgusted and just didn’t have the patience to deal with a server anymore.
In the end, I decided to get a VPS 384 from WiredTree. I thought that this would be a serious downgrade from my Dual Xeon “barn burner”, but the performance on my VPS, was even better than the server.
One nice thing about a VPS is that you can start with a particular plan and then, if you are experiencing a heavy load, update your VPS, on-line in real-time. This helped me decide since I could go cheap and upgrade in the future if everything was OK.
I can say that WiredTree is just simply amazing. Low priority support tickets are answered within a few minutes. High priority issues are dealt with virtually immediately. It's downright scary.
Not everything is perfect however… I have had several periods of downtime – one was due to a DDOS attack and was a couple of hours, another was about an hour or so due to a bad network device, and another was for only for 10 or 15 minutes. I was credited with the appropriate amount of money according to their TOS. I realize that these kind of things can happen even to the best, and in fairness, thanks to WT’s proactive service monitoring, the problems were dealt with quickly.
Having a fully managed plan has definite advantages, otherwise I would have certainly just shut down my operation. However, fully managed does not necessarily mean everything. In response to a couple of issues, I was only told how to perform the action. One issue I had to leave unhandled since I was afraid to tackle the problem myself. I really don't want to use SSH ever - I'm just too old and tired to mess with it, and I'd rather spend my time on content and not on platform.
All in all – WiredTree is awesome. The hosting experience itself is what I call “boring” – that is, I don’t even notice it’s there. The VPS just runs and I don’t need to worry about it. The support is fast and thoroughly professional - in short, amazing. The only thing that would make me consider moving to another host is getting that extra bit of “fully managed” that WiredTree doesn’t provide. I am considering one host in particular, but leaving WiredTree will indeed be a difficult decision to arrive at.
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Jun 10, 2008
I have been working for more than one year with FH, and now WT for a few months, and I wanted to tell you how was my experience with them so far.
We all know FH have good reputation here so I decided to go for them with a managed 1GB (+256MB special) fully managed VPS. The improvement over past hostings (modvps, dreamhost...) was notorious, both in speed and service. Tickets were resolved fast and servers were fast and reliable. Had a couple of downtimes but nothing important. However service was going worse with time, and had couple of misunderstandings with them and what I consider not a perfect service (not bad, but not perfect) and for the specs I was paying (1250 RAM) I would expect better performance so I decided to move to another server.
I have to say that after the complete transition to the next hosting I had a big mistake on my side on the new VPS, and the only way to solve it was to recover the old backups on the old VPS. After cancelling with them they were so kind to reopen my account for a few days for free in order to recover my backups. Very nice.
I would rate them 8 out of 10 (around 1 year with them)
So after FH experience I decided to move to WiredTree. They are more expensive but everybody were speaking wonders about them so I decided to give them a try. And wow, everything was as good (or better) as expected. WiredTree has been so far the best host I have ever been, both in performance but specially on service.
I started with a VPS with 512 MB of RAM and performance was better than my 1GB+ RAM VPS with FutureHosting! While in FH I was getting email warnings and processes killed because high CPU and RAM usage, same website in "worse" VPS was running better. In addition of that, and as many people said, service was outstanding, with all tickets replied in less than 20 minutes. Impressive! For the first time in 10 years moving to host to host I was having the impression of not being oversold like all the ones I have been before and with a Support as good as you could expect (fast, efficient, and with a human touch not trying to sell you every of their additional services)
And WT have so many nice features that make a pleasure to work with them. They are constantly hearing customers and improving network and services based on their comments, adding nice additional features from time to time, and I always have the feel the whole network is improving with time.
Additionally, they saved my *** couple of times restoring backups (when I didn't had my own ones!) or adjusting some things should have been fixed on my side (being not an expert this is really appreciated!).
They are a little bit pricey than competitors, but after trying them for a few months, they absolutely deserve it, this is exactly the kind of service you could expect at any level. I recommend them to any potential VPS customer, and I hope I can stay with them for long time
My rating, 10+ out of 10!!
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Oct 1, 2008
After spending years on shared hosting in various places I got fed up with 'being kept in the dark' as I like to call it. Unscheduled reboots, mysterious downtimes, other users on your server using up all the resources and thus causing all your sites to crawl So... the time came to upgrade to a VPS. Due to pretty big issues with my previous shared host (another user on the server was using too many resources all the time, and then another one started as well... then they were in the process of moving me to a new server but at this point the server was going down daily for 1-2 hours at a time and this was simply not acceptable) I had to make a rather rushed decision on who to go to.
After several days of research on WHT I decided to go with WiredTree. They were a little more expensive than some of the other VPS providers I looked at, however it seemed to be worth it reading other peoples reviews and looking at all the features the offered on their website.
I ordered the lowest package they offered, VPS384, on a weekend. After sending a ticket to support I got a phone call confirming my order and 30 minutes later my VPS was up.
There was some initial issue with their main hardware node undergoing a kernel panic (happened before I actually started using my VPS), however this was quickly resolved and I was able to start moving things over.
The transfer went seamlessly and so far I haven't had any issues with the VPS. In fact, I've been pretty bored because I simply don't have anything to do anymore. The server seems to run on it's own! Coming from a shared hosting environment where I always had one or the other issue to fix this is a pretty big shock.
So far, I've had 17 support tickets, which have all been resolved to my satisfaction.
The response time WT provides is excellent. In most tickets its been a sub 5 minute response time, with the odd response taking up to 10 minutes. I can post some screens if needed, but I think previous WT reviews have posted enough of those so I'll leave that be for now.
Considering that I've never used WHM or managed a VPS of any sort before, WT have been excellent in explaining what needed to be done to accomplish basic tasks. Their knowledgebase is also a very nice resource and contains some nice starting points for people new to working with VPS'.
# up 23 days, 13:25, 1 user, load average: 0.00, 0.02, 0.00
- The VPS was restarted once to fix an issue with cPanel
Current Server Load 0.01
Total Server Memory 384 MB
Available Physical Memory 154 MB
I think the maximum usage I've had so far was a forum having around 100 users online at the same time. This had zero impact on the performance and everything worked as fast as it did with 10 people online.
All in all, I am extremely satisfied and planning on expanding what I run on the server in the future as well as perhaps upgrading to a better package if need be.
Keep up the good work WT, and a special thanks to the support team who have been absolutely stellar in every way imaginable.
- Satisfied customer
[edit] Small addition... I love WiredTree's monitoring system. Any time a service goes down, I get an e-mail about it and the service is automatically restarted. This happens very rarely and mostly with spamd so it's not an issue, but it's good to know that in the event something does go down it comes right back up.
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Dec 25, 2008
After getting a taste of using a VPS, I was desperate to try out a managed version, as the one I had was unmanaged and had always been compromised. I searched up Webhostingtalk.com in hopes of finding a cheap VPS package. I was wrong.
While browsing around on Webhostingtalk, I saw numerous recommendations for WiredTree as a web hosting provider. I browsed the WiredTree website and I took a step back at the price. Coming from a series of $1 shared web hosting packages it was indeed a shock. I knew that in order for my website to expand and grow, I had to pay the price, so I decided to sign up with WiredTree any way. When I signed up I was given a call and from that moment I knew that they took their services very seriously. A few moments later my account was now live from that point onwards my perception towards web hosting has changed.
I had required certain SSH commands to be installed. I was greeted by the support team and everything had been done within minutes. It had changed how I viewed support. For once I was actually talking to a human instead of automated and copy/pasted messages.
Problems big and small were no problem for the team at WiredTree. From installing
Icecast to migrating websites to small edits such as disabling indexing, no matter what the task was, I was greeted with a warm reply and before I noticed everything had been done. No matter where I was, if I had a problem that need helping I could simply log into WiredTree's Grove panel and submit a ticket and it would be done. Period.
Server security had been a big problem at my last host. My server was being compromised day after day and the support staff had done nothing but tell me to change my passwords.
When I moved onto WiredTree, their Servershield service kept the hackers at bay. I could focus my time developing my website. For the first time I would be able to relax without checking my websites each day to see if anything was wrong.
From $1 web hosting to WiredTree, I have finally realised that web hosting goes by the following quote: 'you get what you pay for'. WiredTree's prices may be a bit tad high, but when you weigh up your time you used to worry or manage your PHP version etc, you will find it definitely is worth it.
It is sad to leave WiredTree, but I have to due to fund problems. However you can rest assured that I will be back! I will be definitely browsing in various web hosting forums and recommending WiredTree, because when I do I know that I'll be helping not only WiredTree but for the user requesting VPS provider suggestions!
Special thanks to the support team once again, Michael, Jake, Joe, Jacob, Adam, James, Sam and especially Loren, who had replied to my unusual requests at the most weirdest hours you could possibly imagine! The occasional check-ins were very courteous and caring.
So when you're reading this, considering if WiredTree is right for you, I'm surprised you're still reading and not half way through your order already by now. You won't ever regret clicking that order button. Once you do, congratulations! Your WiredTree experience has begun!
---
If you can't be bothered reading such a long piece of text, here is the summary:
Support - no ticket answered less than 10 minutes, that actually get the problem fixed.
Security - Servershield does exactly what it says.
When hosting with WiredTree you really get to use your time doing other things instead of worrying or patching up your server. I experienced this first hand and I believe it'll be hard to find something that comes close to this top notch service
If anyone wants to verify that I actually do host with them, I'll be happy to pass on my domain to any moderator
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Aug 19, 2008
I just wanted to take the time to mention how happy I am with wiredtree.
I have been with them for 6 weeks now. Their uptime is second to none I have not suffererd any downtime whatsoever.
Their support is phenomonal Tickets are answered within 15 minutes if not straight away, and are always cleared up straight away.
They are always professional, polite and courteous when contacting them.
I even recieved this email today:
Quote:
I just wanted to take the time to send you a quick email to make sure that everything is going well with your account here at WiredTree. If you ever need help with your server please do not hesitate to submit a support request through our client portal (https://grove.wiredtree.com). We have Systems Admins standing by to assist you any issues you might have with your server. If you have any non support related comments please feel free to let me know. Have a great week!
Thanks!
Joe
--
Joe
www.wiredtree.com
Toll Free: 1-866-523-8733
Local: +1 312-447-0510
Fax: +1 312-447-0514
Which I thought was a nice touch and a credit to their customer service.
If I was to recomend anyone looking for hosting wiredtree would be my first port of call.
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Aug 31, 2008
the past 7 months have gone so fast i though this was my 6 month mark but after checking my welcome email it's 7 hence the odd 7 month review.
I think the reason time has gone so fast is due to everything running like clockwork, my host before WiredTree was plagued with technical problems and downtimes so it was a constant "battle" trying to keep my sites online and a week felt like a month. Anyhow..
Support: 10/10
If i could give WiredTree 11/10 i would, their support excedes all expectations in both promptness and the level of satisfaction. I've purchased thousands of dollars in scripts, products and services on the net over the years and WiredTree's support outclasses them all both in and out of the hosting industry. Take a look at this one for example, 1 minute response time at 3AM
[url]
Performance: 10/10
I've got a large number of small to medium sites on my account, and they all run very fast and feel like they are on a dedicated server. Now for uptime, the server itself has excellent uptime however i have had issues with MySql going down about once a month and not restarting. So i was going to give this a 9/10 however to WiredTree's credit, after i bought up the issue with them they implemented a custom script on my server to reboot MySql when it goes down which is working flawlessly ever since so the 10/10 is definitely justified.
Price: 10/10
Now WiredTree is not the cheapest VPS provider, but when crunching the numbers in comparison to my previous "budget" provider and factoring the lost revenue from downtime and the many wasted hours trying to bring the server back online, sending tickets etc WiredTree actually works out cheaper for a much better service. The Pro-Active monitoring is great piece of mind knowing i can go to sleep and not worry about my sites being down, so again 10/10 is justified for what you receive.
So i think that's about it, i've recommended several people who have signed up at WiredTree and everyone is extremely happy also so i have no hesitation in continuing to recommend them. Also my server is a 512MB VPS + 256MB bonus RAM from their promotion in January, i'm planning on staying with WiredTree for a long time and i have been eyeing off their Hybrid server for a while now so hopefully by my next review i'll be on one of those.
A big thanks to Zac, Joe, Jake, Adam and everyone behind the scenes at WiredTree i have never personally spoken with, keep up the great work.
[url]
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Feb 6, 2009
I switched from Resellerzoom to wiredtree with a vps. I also have accounts with liquidweb and softlayer. All are reliable and uptimenot an issue but as far as getting help Wiredtree is just far above.
I have been there now only a few months but so far so good. If your not a real tech person wiredtree is your best bet. ANd the email response time wow!! I tried to call them once but by time I picked up the phone and waiting on hold for about 2 minutes my email was already responded to.
I am sure there are thousands of good host out there but I know on this boards when i looked no one would tell me whichto go with , they all said it depends on this and that. What I am saying is if your looking for a good VPS and your not a technical person go with Wiredtree save yourself the headache I had with others that are great host but just not ready to deal with us stupid people who dont know how to "harden" a server .
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May 15, 2009
I came here about three days ago asking for a good managed dedicated server. WiredTree was mentioned by several people so I checked them out and managed to get a Q6600, 8GB RAM, 2x 250GB HDD's and 4000GB bandwidth for $215.20 per month. Not sure if the deal is still going on or not...anyway! This is my first server so I will try to keep everyone updated as I go through the process.
I ordered the server at about 4AM in the morning and got an e-mail telling me that they'd make a verification call at 9AM-11PM which is when those calls are normally made. I got the call at 9:05AM which is great because i'm used to always being held up by companies making promises then breaking them. The guy on the other end was friendly and asked if I had any questions. I didn't at the time so he told me the server should be up in 12 hours.
13 hours later the server is up and I get my welcome e-mail with all the important login info but I got something else I didn't expect. Actual instructions. Now I know this is a managed server but it still blows my mind that I got a starters guide which explained some of the stuff I had no clue how to do. It saves both my time and the tech supports time. So I dove in and set everything up today when I had some free time. Now i'm just waiting for the DNS to propagate.
In the meantime I decided to upload a file (which it uploaded at maximum speed) and then download that file. It never skipped a beat and I was once again maxing out my cable modem service at 700kbps. Now we will have to see how it holds up once I start having viewers all trying to grab stuff at once but it's nice to know the server is at least performing good right now since i've read some horror stories about people getting super slow download speeds even on dedicated servers with barely any hits.
Well, that's it for now. I'll make new posts when stuff worth mentioning happens. So far i'm satisfied.
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Jul 29, 2008
This is a brief review of my experience with VT6 over the last year.
I have little to say, because it's "just worked". I've had to call upon their helpdesk twice in the last year. In both cases the response was timely and the matter resolved in a reasonable timeframe, both were matters beyond their control.
I'd happily recommend them for shared hosting.
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May 11, 2007
This is my first and last review of these guys. When I first colocated my server with them, they were still known as iHosting. The price was good, the support was excellent, and it was a friendly little place. I never experienced any down time to speak of, and when I needed something changed (like a reverse DNS entry), they took care of it almost straight away.
Of course, then a big mean company bought them. In(forbusiness).(nl|be). From day one I knew things could only go downhill from there on, and I was right. Every time they touched my server in the datacentre, it went offline. Even when they didn't have any business with my particular server. On three occasions they unplugged the power cable *WITHOUT PRIOR NOTIFICATION* so I couldn't do a clean shut down which resulted in a raid array rebuild. That in itself would almost be acceptable, but each time they didn't plug it back in properly.
Then on another three occasions they've messed up my connectivity by not handling the NIC with care. It's a sensitive little thing, and even though I've pointed it out to them time and time again, they keep messing up. Usually they've been kind enough to fix these problems, which they caused relatively quickly. However, it's happened again, and this time they're refusing to fix it for free. Needless to say, I'm not paying for something they broke, and I'm cancelling my account with them ASAP. They'd better not make a fuss about giving me back my server, or I won't be a happy camper.
As if unannounced shutdowns and unplugged cables aren't bad enough, I've also been paying for an APC connection/account for almost two years now. I still haven't received any actual login data that would in fact allow me to do a remote reboot. It's not like I haven't asked them .. I asked them at least every time the server went down, and about every other month as well. Each time my mail was either ignored, or I got some vague reply.
Oh, and about this latest downtime .. they told me they'd be rearranging things in the rack today. I asked them, yet again, to be careful with my server so it wouldn't go down for like a week again. That mail was nicely ignored. After almost a day of downtime, I told them I would be cancelling my account and that they'd better get my server back up ASAP. Their only reply was that that would cost me. After they guaranteed me there would be no more than 5 minutes of downtime while rearranging the rack. Right.
The hosting world has changed a good bit in those years I've been with them. I can now get a reseller account that gives me just as much freedom for less money with more support. And face it, support is what it's all about -- and theirs blows.
I wouldn't recommend this host to anyone, not even if they paid me. Not even if they were the last host on the planet. Never again.
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Oct 19, 2007
I have had several accounts with Powweb for 5 years now and I thought I would write a brief review of them:
BEFORE
I originally went with Powweb 5 years ago based off of a referral from a friend. At the time, the “shared hosting environment” isn’t quite what it is today. For the first several years, I experienced trouble free hosting (for the most part) and truly felt as though I was “getting what I paid for.”
Powweb, back then, was a privately owned company based out of California ( I believe) and I usually got the impression that most of their employees truly cared about their customers and the quality of service they provided. What made them semi-unique at the time, was that they offered only a “one plan solution” (they didn’t offer multiple plan types) and the simplicity of their business model worked well for most.
Powweb was also unique in that they offered community forums which were pretty “open” and it truly allowed customers to discuss problems and issues with one another. A few years ago, they transitioned from private dedicated servers to a clustered environment and that did bring along some hard time, but they got it under control eventually. Overall, I was satisfied with the service.
NOW
A year or so ago Powweb was bought-out by Endurance. If you do not know anything about Endurance, they are a very large web-hosting company which has acquired several other large shared-hosts over the past few years.
Once Powweb was purchased by Endurance, the quality in service immediately decreased. Part of what Endurance does with most of their acquisitions is to assimilate them into their fold. This was a very shaky process and nearly everyone experience a large amount of downtime.
Additionally, Powweb is now plagued by horrible MySQL issues where the service is nearly completely useless. For the past year, Powweb has been either unable or unwilling to fix these issues. It can often take several minutes for even the most basic of queries to run. Any dynamic type of an application: forums, blogs, CMS, are usually rendered completely useless.
To make matters worse, Powweb continues to aggressively advertise these resource heavy applications and then ask for patience as they attempt to get their issues fixed. It has been about a year now, and still it is not resolved. Much of these issues come from the extreme overselling that Powweb does. Nearly every day, all websites (even static ones) come to a complete crawl.
Calling customer support is also a waste of your time. 95% of the time, you are met by a rude person who simply tells you “well, it seems to work for me” or that “we are aware of the problem” (at best). Opening support tickets is also usually not helpful. Tickets are often closed without any contact with the customer and it is very common for them to “give you the run-around.”
I have been told by support several times to keep an eye on the forums for updates on issues and whatnot. Then, if you go to the forums and attempt to get any information from there, you are told that ‘these are only user-helping user forums’ and that you can’t get any official help there, though customer support told you to go to that very place. Additionally, Powweb’s staff practices extreme censorship of the forum and it is common for negative remarks to be removed or posts completely deleted, many times without any acknowledgement of the act.
In addition to the MySQL issues, Powweb also experiences frequent “lock-ups,” CGI issues, email issues, dns issues, and so on and so forth. The list of problems that has occurred over the past year is literally too long to remember.
In conclusion, the Powweb of new is nothing like the Powweb of old. This new Powweb is controlled by an over-selling giant (Endurance) that is only concerned with the number of accounts as apposed to the quality of service. While certainly any business related site should not be in such an environment at all, I would even suggest that people looking for a host for hobby related purposes stay clear of powweb – it’s that bad.
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Aug 15, 2008
One year has gone by since we bought our hosting plan at HostMySite (HMS) and I thought I'd post another review. You can read my previous review here (http://www.webhostingtalk.com/showthread.php?t=659594)
The Short Of It
We have 2 IIS Coldfusion VPS (CF VPS+ plan). The first one we had was originally just a CF VPS (for developing) but we later changed it over to a CF VPS+ (more ram, more space, etc). This VPS is 1 year and 1 month old. Our production VPS which currently hosts our website is a healthy 1 year old. The reliability has been great and we never had any speed or performance issues.
We are very happy at HMS. We have had very little issues with the our VPSes and those issues are usually resolved very quickly. Anytime we needed support, it was overall always quick and helpful. We recommend HMS to anyone who needs a Windows VPS.
Security and Friends
The SSL certificate we purchased from our previous host expired so we bought a new one via HMS. At first the order we placed was apparently processed by them but wasn't sent to the issuer for processing. We didn't find out until we sent a ticket in wondering about the status. They immediately processed it for us. Except for the fact that they processed it for 1 year when we bought it for 3. So another ticket flew across the internet and flew back to us just as quickly resolving the problem.
They asked if they wanted them to install it and we emphatically said yes. They installed the certificate and we were set. Or so we thought. We began having issues with our merchant account not being able to verify our SSL certificate. They forgot to add in the intermediate certificate so that third party processors can see verify it's legitimacy. This was resolved very quickly (faster than we expected) and we have not had issues with it since.
The One Thing
The only thing we'd like to mention was an incident that occurred several months ago. One day, out of the apparently gray clouds, for some reason our site could not be connected to. After shaking our fists futilely at the weather gods, we sat down and tried to figure out what was wrong. By doing the basic diagnostics to make sure it wasn't us or our ISP we cursed the Lunar Goddess and contacted HMS to see what was up. They fixed it but didn't tell us what the issue was. Apologies in the form of cup cakes to the Moon was issued.
The next day, the same problem occurred or at least we thought and was told it was the same problem. We could not access our site. This time we did both live chat and started a ticket (for documentation, last time we just called). In the live chat they stated it was an issue with the node and not specific to our VPS and they were working on it. They said it was the same issue as yesterday.
This is where it starts getting dicey.
They also responded via the ticket that the firewall was blocking the ports and not the same issue as yesterday. Now considering only one person has access to the VPS (via RDC) to make changes and he did not log in to make any changes to the firewall (why would we?) that explanation didn't even seem plausible. And the ports blocked (pretty much everything except FTP) didn't make any sense. We went back and forth, with me explaining that after several months of not touching the firewall after setup, why would we inexplicable block ourselves out? Why would we even touch the firewall? Also that it can't be a coincidence with the node issues yesterday and they had already stated it was the same issue.
After a bit of going back and forth, they finally came to the conclusion that the patch they applied to fix the node issue made changes to the firewall which caused the subsequent issue. While this explanation didn't exactly seem completely kosher, we weren't going waste more time asking for a better explanation.
Now given that the total "downtime" of both issues was about 5 hours we thought we'd see how much of a resistance they will put up for the uptime guarantee. The first issue we pretty much knew wasn't going to get any attention because according to their TOS, they will only refund for time it was down when you posted a support ticket. Since we did this over the phone, there was no documentation to speak of when it went down and when it got fixed.
As for the second issue (which did have a ticket) they stated that since the VPS was technically up, the uptime guarantee did not apply even if the problem was caused by them (they didn't specifically say that but it was implied). While we didn't expect anything from it and didn't bother to pursue it, that response raised some eyebrows. While within their rights, it did seem a bit "whoa". They did apologize and were very polite and respectful. It was pretty much what we expected in terms of responses.
The Train Ride
While the above issue may seem bad, it was a one-time event. These things can happen. We haven't had any uptime, access or server issues since that problem. Support is quick and helpful.
The site has been running fine for months with no downtime.
We are overall very happy with HMS and would recommend them to anyone who needs a Windows VPS.
Overall Rating: 9.5/10
Support: 9/10
Reliability: 9/10
Speed and Bandwidth: 10/10
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Oct 7, 2009
I will try to share my experience with all of you regarding the company I rent my dedicated servers - Netdirekt.
I found out about them over an year ago when I needed to move to dedicated server. I decided to give them a try, since I was new in this area and since I am perfectionist in this job (making backup of backups of backups)I thought I don't have what to loose if they disappoint me. At least not much.
So over an year ago, I ordered my first server with them. It was Core2Duo server with 4GB of RAM, with a nice price. By the way, when I saw their 1996 website and their pricing, I was getting ready to get disappointed)
I didn't need much help in the beginning, the hardware and network were (are) top notch. Some months later, 4 if I remember correctly, I expanded my business and ordered a second server with them. So, I am really satisfied with their service.
Couple of experiences I got with them that I would like to share with you.
Once, the hard drive of one of my servers started fiving SMART errors so it needed to be changed. It was Sunday, 1AM, so I didn't expect much and it was the secondary (backup) drive so it wasn't THAT urgent to me. Anyway, I dropped them an e-mail requesting drive change. 15 minutes (yup, 15 minutes, Sunday, 1AM) later I got an e-mail back, their representative asking me am I ready for the hard drive replacement. I replied yes. I told him i shut off the server. 10 minutes later my server was back online, with new drive in it.
Later on, once they had 2 hours network outage and another time 1 hour power outage I think, that is in an year. My servers are checked by Pingdom so I believe their uptime.
Then I left them alone for some months, didn't bother them since I had no issues at all, until 2 weeks ago when I got my third server with them. I believe I have been the most boring client ever to them. 10 times maybe I asked IP transfer from one server to another, and they did that very fast and without making me feel uncomfortable by asking that from them over and over again.
So overall, I am very satisfied with their service. They don't do much (hardware and network only, no management), but I think they are perfect in what they do.
Keep up the great work netdirekt, and you will keep me with you forever.
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May 6, 2009
We've been a customer of Steadfast for a little over a year with a VPS plan. We had been using a dedicated server from another provider and we were looking to cut costs a bit since the server was very underutilized.
After researching here, we originally signed up on a low-end VPS plan and set up monitoring. Our goal was to monitor the server and service for a couple/few months prior to moving any services over to it; just to make sure the company and VPS would meet our needs.
After a several months of monitoring the server closely we decided to migrate from our ded server to the VPS at Steadfast. We haven't looked back since.
Our criteria for VPS at the time were:
1) Had to run Debian.
2) Reliability of service/provider.
--Uptime of the server itself
--Network reliability
--Redundancy
3) Customer support responsiveness.
4) Price.
Steadfast has exceeded our expectations in all areas. First off finding a host that supports Debian is not as easy as it should be.
(Note to VPS providers: This is a deal-breaker for us. If we can't use Debian then there's much less chance of us signing up for your services.)
Off the soapbox and back to Steadfast: The VPS is quick - with no I/O lag at all. It feels like a dedicated server. The service itself has been reliable and the network has also been responsive. (We monitor our servers from two separate geographical locations).
Further, we've opened more tickets than a 'normal' customer probably would, mostly just to find out what our options are for growth, backups, etc. The team (Karl and others) at Steadfast are very helpful. I don't have any specific recollection of opening a true tech support ticket but I'm sure I have. The fact that it doesn't stand out as remarkable indicates that it was answered quickly and with a personalized (non-generic) response.
We've grown since we started using the VPS and the upgrade process has been painless and quick. Maybe this is true of all VPS providers since all they need to do is allocate more resources, but either way, it's been painless and quick for us at Steadfast.
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Oct 6, 2009
I have been with futurehosting since October 2007 and have had my ups and downs. see my history below:
October 2007: Signed up for both a vps in chicago and one in dallas datacenter. I used my chicago server for my primary hosting and my dallas server is used only for DNS failover for 2 websites. I am a small town host that hosts locally only so we have around 15 clients. Everything was working ok, but the chicago server just always seemed slow, ocasional load spikes throughout the day hitting the 5 or 6’s. So finally in May 2009 I posted on WHT to seek some help for why loads were so high and we came to the conclusion in that thread that it must be an overloaded server. So I shot off a ticket to futurehosting to move me to a different node and they did without any problems. Loads seemed to go way down after the move and my server was zippy fast again.
August 2009: My chicago server has been getting progressivly slower throughout the last 3 months and we are back to load spikes again. I finally give up with the load issue and just assume it is my problem.
September 11, 2009: Now I run into a problem with php handeling sessions and ask for help from futurehosting and have a problem with them lying to me. You can see the thread here. Jim at futurehosting is aware of this and apologized deeply. And they reprimanded the admin working on my case.
September 21, 2009: I migrated my chicago server to Wiredtree and still have my dallas server as my backup with futurehosting. Since moving to Wiredtree, all of my load issues have gone away and load sits around 0.25 average.
Please note that in all these cases I have opened tickets with futurehosting and worked with them through the problems.
Now, after I got my history out of the way, here is my review:
Value: 10/10
futurehosting is one of the best values around especially now with their 40% off for life and more ram. I, as an existing customer even submitted a ticket complaining how new customers get this and we as exhisting don’t and they gave me the discount.
Support: 7/10
I think the support of futurehosting is a little below of top tier. When you submit a ticket with futurehosting after 15 min you get a reply stating “we’re working on it”. Then sometimes after 30 min you get a reply “we’re escelating this to sysadmins”. And finally after 45 min the problem is fixed. Now keep in mind this is just one instance, but almos all receive a first ticket stating “we’re working on it” and then 15 min later it’s fixed. Now, I really don’t have much to compare to here other than wiredtree, and when you submit a ticket to them, 15 min later you get a response “fixed”. Now about the server admin lying directly to me when he couldn’t fix the problem. I realise this is a rare isolated instance, but still put a sour taste in my mouth.
Server Performance: 5/10
Performance was good at times bad at times and overall seemed slow at futurehosting. I think, but not sure that maybe they are overloading their servers…
Server Uptime: 10/10
Server was always up, and I mean always. Only around once or twice in two years was there a problem with DDOS on another server that caused routing problems in the datacenter to cause my server to be unreachable.
I hav enever had any problems with my server in dallas and it is always fast and zippy and never down. I have also never really submitted a ticket on my server in dallas because it is used so infrequently. We, however are leaving futurehosting and will be in process of moving our dallas server away from them soon.
Well, there you have it, my review of futurehosting after two years.
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Oct 5, 2009
I've recently had some issues with a script I wrote and I contacted support about it. Three techs assisted me with it, but could not resolve it. I later found the problem was with my outputting text when there should be no output at all. I closed the ticket and thanked the techs for their work.
This is just one of the many examples I have of how they are willing to work with the customer, even if it is not their fault. They will do what it takes to keep the customer happy, except fixing the customers' code. Jedito and his team really strive at providing superb support for their customers.
I have a few domains hosted with them and also have pointed others to their services. I currently use two of their servers, one is production and the other is staging. They are quick to get services setup and ready to go, as well as providing quick support through their ticket system. Their live chat doesn't always reach people (when it says it is online), but they respond to tickets within a few hours, sometimes within a few minutes.
I have the Silver plan with them, and I think they recently changed the amount of disk space available from 7GB to 14GB because that's what I now have available. I did not know they were planning that, but it was a pleasant surprise when I logged in to cPanel.
I can't think of any problems I have had with Downtownhost in these two years of experience with them, though I have had problems with my scripts and code. If they make a mistake, they admit it and are quick to fix it. I might have had a little bit of downtime over a year ago, but I think the server went down briefly. The uptime has been superb and the services have been wonderful.
To anyone who is in search of a good web host, Downtownhost is the way to go for shared hosting. I have not tried their other services (well, I am using blogging on the staging server), so I do not know what they are like. I have been with my share of web hosts and I have not found one that is better than Downtownhost.
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Oct 27, 2009
I have now been with PrecisionEffect.com for two years and have just paid for year number three. I have to say I have been very happy with the quality and service I have received. For my site I currently need over 7GB of storage space plus over 60GB of bandwidth a month. For me, the few extra dollars a month that I pay for a top quality host are well worth it. It is critical that the site loads quickly and has hardly any down time. I am currently using their failover-enabled server. From what I can tell my site has only been down a total of about an hour over the past two years. I don’t think you can beat that anywhere. I have never had that kind of uptime with any other host.
In the past I have been with web hosts that have put me on servers with 500 or more other hosted domains. PrecisionEffect.com currently has me on a server with only 200 domains (5 of which are mine). I believe not pushing their equipment to the max has been the main reason for the really good uptime.
If I ever do need support, Dave or Steve Garbus (both run PrecisionEffect.com) respond within minutes. Being a smaller size host, they know me and my site and are able to help me quickly. They are also able to help me customize the service I receive on the fly (Adding storage, domains, bandwidth to the plan).
I recommend PrecisionEffect.com to anyone looking for a long term top quality host with fast loading webpages (see their LiteSpeed plans) and excellent support. The couple of dollars extra you will pay for the service will be well worth it and save you in the long run.
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Apr 18, 2009
I'm here to tell you my experience with steadcom.com shared hosting service. I have been them since 29 April 08 so thats not really 1 year but will be like in 2 weeks.
Speed - First I tell you the speed of my website, it's open fast (really fast for me actually)
Downtime - there is a couple of downtime and hardware/cpanel/diskspace error that make me can't use my website but not like every month and sometimes downtime is like 2-3 hours I can't open my website :/ and sometimes only when I open ticket they will check it and resolve my problem. Thats is not good enuf for me :/
Support - support is decent thats mean sometimes good (maybe when they online?) and sometimes is not. Sometimes support will answer my ticket after 2 -5 hours. :/ this guy Andrew neill is really a good support tech (very good I must say). I think he has work there since last year and other staff I know is Dimitri (CEO) and Grotman (sales?)
Price - This is the best part. They can be flexible If I use all my bandwidth they allow me to upgrade and when I don't need extra bandwidth they allow me to downgrade. Sometimes I pay $11 or $20 a/month depends on my bandwidth
So overall I rate them:
Speed: 10/10
Downtime/Other error: 2/10
Support: 7/10
Price: 10/10
The sad part is starting next month I need to find a new host because this host don't work for me anymore because third party problem, otherwise this host is superb and I will still be with them.
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Oct 10, 2009
I've been with Downtownhost for a little more than a year now, and figured I would share my experiences with others.
When I first signed up with Downtownhost, everything was great. Transferring my sites went super smooth: my server was very fast and support was amazing (got replies in under a minute!). Unfortunately, as time has gone on, I've seen a dramatic drop in server stability and support.
My first major issue with Downtownhost happened in March of this year, when my server was constantly being brought offline with DDoS attacks. I requested that they switch me to a different server, hopefully with less DDoS attacks. Downtownhost gave me a date and time when they would switch my account to a new server. That day and time went, with no word from anyone at Downtownhost. I sent an email to Downtownhost asking if my account had been moved, but apparently they had forgotten to switch me. Jorge was very quick to switch me once I asked to be moved again.
Everything was smooth on the new server until April, when it went down for periods of at least 6 hours or more on several different occasions (at least 3). These extremely long periods of downtime were very angering.
Everything has been fairly stable up until these last few weeks. I recently registered a new domain and went to add it to my cPanel account as an addon domain. Something screwed up within cPanel, so I was unable to add my new domain to cPanel. This issue took over 5 hours to even get a response from Downtownhost (which used to be very unusual). Eventually, the issue was resolved.
Now, my server is timing out several times per day, and my email has now stopped working.
On top of the increasingly longer support response times, nobody *ever* answers me on their live support feature, which is a big downside for me. I'm not sure what has caused this dramatic drop in quality from Downtownhost, but it's not looking like I will be renewing my contract with them
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