Windows Server Not Sending Mail

Mar 24, 2009

I am using Shopping Script, There is again constant problem of 'Helpdesk notification' not being send to Admin email.

Sometimes Helpdesk notification emails comes, sometimes not.

In order to start getting Helpdesk notification email, i need to restart my server and it starts working.

It means there is nothing wrong with Shopping script, as it starts working as soon as server is restarted.

I am running on Windows 2003 server, with IIS support.

This is the reply i got from Script support

------------------------------------------------------------
It's not in our compatibility but we can propose a couple of advice to you:

1) You can test the php function mail() which is responsible for this process;
For this you may create a simple script with the following line:

mail($mail_to, $mail_subject, $mail_body, $headers_string)

Of course, you need to past your own real values here. Then you need to launch this script every minute since the server restarted and follow the logs of what is happening there.

2) As we see you are using Microsoft FTP Service. The most probable reason for this is the issue with windows mail function - either the service itself is not reliable or it is just set incorrectly. Our administrator says that the issue with mail sending on this server happens quite often. So you can try to google the problem with the queue of windows mail function, for sure there must be some more advice as to how to resolve this.

It is possible that there is set a restriction on the order of the sending mail so when the queue is full, the mail stops sending.

Anyway that's all that we can advise you on this case because if the notification is sent at all then it means this function is working in our shopping cart and the issue is with something else.

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