Vectoral ..
Apr 22, 2008
I was making a kernel update today.And i made a mistake and server is offline now. I created a ticket at 1 pm to vectoral.
I also scheduled kvm to earliest time, same day at 8 pm.
And i create a ticket them asking if they have a chance to schedule an earlier kvm for me. 12 hours passed, no answer.
I know about usually it takes 24 hours to reply tickets but i don't want any help from my hosting company. I just want them to put kvm to my server.
And about schedule, it says i scheduled kvm for 22 April at 8 pm. It is now 23 April 12:40 am at England time. And that request is still pending.
Most of the time, even there is no officially time table for support, vectoral's support doesn't answer threads before 12 pm.
I am wondering what kind of support team they have, i guess they are checking tickets every 2 days.
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Nov 24, 2008
anyone works with this company? i asked a really simple question but they just closed ticket and i replied everytime. here is the question :
i would like to learn something about your TOS.divxplanet.com=ed2links+subtitles,outlaw.lv=torrent,sharebus.com=rip movies,games,software etc. those sites are not legal sites this is mean if i rent a server i will able to make website such as a warez website? thank you...
all those websites on their servers.
did i ask something wrong or what?
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Mar 29, 2008
This is my second go around with a dedicated server provider. My first was with jmhservices (reseller for somebody-would love to know who). At JMH I had decent speeds via different protocols (ftp) etc. I had been told that vectoral was one of the best, so I gave them a shot. I know their machines are on 100 mb shared connection, but the speeds are ridiculously slow. My only conclusion is that they have thir connections way overloaded. My advice to anyone considering vectoral is this: LOOK ELSEWHERE!
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Dec 31, 2008
a bit over a month ago i ordered a dedicated server from vectoral servers and it said they are usually online within 24 hours but to give them up to 72 hours. so i waited and after 4 days i ordered another server from another company which came online in 12 hours. so i emailed vectoral asking them to cancel the order and refund my money.
i got no response.
6 days after ordering the server i received an email from vectoral with details of the server. i then sent them another email saying please dont bill me again, i have no use for the server now and just cancel it.
again i got no reply and now i have seen they have just charged my card again. so now im being forced to do a chargeback, complaint to visa and the merchant processor and try to get them blacklisted off my card or i might even need to order a new credit card.
be very careful this company chooses not to respond because of their horrible customer service they seem to be very desperate for money even to the point of outright credit card fraud.
i will update this with the results of my chargeback, hopefully it will tip the limit on their merchant account and they will lose it.
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Mar 31, 2008
I ordered a server from them on friday at around midday. The confirmation e-mail stated that I would recieve a call to confirm the order. This never happend.
I tried phoning them...kept getting cut off. I tried live chat on their site...never any operators available.
I opened a support ticket to find out what was going on. They replied stating that server would be ready by monday morning at the latest, and I would recieve a call from the activation team once it was ready.
This call....never came.
I phoned them earlier today, finally got through to someone who told me that the server was ready, and I was just waiting for a call from their activation team which I would recieve within 4 hours. It has now been over 5 hours, and I have heard nothing at all.
I thought I would try their live chat again to find out what was going on, but that keeps going on and offline every 5 minutes, or so it would seem.
I'm now going to give them a further 24 hours to contact me, after which time, if I haven't heard from them, I will be reporting the matter to trading standards.
If anyone from Vectoral servers see's this, can you please let me know what is going on.
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Dec 20, 2008
I've used them before and haven't had issues, but recently purchased a $30 server. I paid through paypal and 3 days later still hadn't heard from them. I e-mailed support and billing several times with no response. On the 4th day I put a claim in on paypal. Vectoral responded within 50mins:
* 12/19/2008 11:38 PST - Buyer: I still have not received my server and I've contacted you numerous times about my server and you've failed to respond. If someone e-mails your customer support you respond back. I will take my money elsewhere.
* 12/19/2008 12:29 PST - Seller: The payment is for a service, a dedicated server lease which is also an intangible item and not covered under PP policies, the user was provided with the server but then requested a refund, our TOS states no refunds are possible. This transaction is not covered under the PP buyer protection policy as its a server lease/service/intangible item. Please close case according with the PP policy. Thank you - kind regards, Vectoral Servers - Evrim SAYINKUL
* 12/19/2008 12:29 PST - PayPal: Seller escalated this dispute to a Claim.
" the user was provided with the server but then requested a refund" that line makes me the angriest. They never provided me with my server and haven't responded to ONE support ticket. On top of that they deleted my vectoral login info completely off their site, my e-mail cannot be found.
Their number on [url]is disconnected; also, directory services cannot find them either.
I could careless about $30, but it's ridiculous they won't answer one e-mail, then respond to paypal with details about their TOS.
I'd be VERY careful if you plan on getting a new server through them. It almost feels like they've gone bust or something.
If you have a server through them and wanna cancel because you love me, I'll give the e-mail I used and you can tell them they lost your service because of this. Them losing just one client is worth it to me.
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Sep 12, 2007
Sales - quickly after I put a ticket if they had any servers in stock they made space for one server and I ordered it.
Support - do you need them? I submitted a ticket to reboot my server but you can do that through the control panel and configure the DNS from there as well etc
Network - the lovely part , fast to all european servers around I can do a full 12mb/s without a problem on my 100mbit server I havent tested the speed to the USA but only to one place but I got 150kb/s (this is just to one host). But I don't need this server for USA so no worries!
Billing - they set my account up in no time , paid with paypal didnt have to send no paperwork in but I am already verified so maybe thats why?
I have a VERY small server with them a 30GB HDD (lol so tiny) and a Celeron something server it runs good so far but after this month (2nd month already) I will be upgrading to a much higher server to the Santa package.
Well there is my quick review I only used them for a month but I can already tell good from bad :| on hosts since they got very good reviews before I signed up with them now upgrading to expand my business
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Nov 26, 2008
I ordered server and payed 48 hours ago by paypal. Why i do not have details for it?
In they website they wrote what they have 2 servers in stock!
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