The Planet Monitoring System .... SSH Critical Status
Sep 15, 2007
am recieving an email every hour from the Monitoring System saying:
***** The Planet Monitoring System *****
Notification Type: PROBLEM
Service: SSH
Host: C15051
Address: 209.62.xx.xx
State: CRITICAL
Date/Time: Sat Sept 15 14:15:31 CDT 2007
Additional Info: Server answer:
*******************************************
Technical Support unable to know why the Monitoring System sending this eamil although SSH is working fine and told me to wait till monday so the monitoring group to work on
here is my /etc/apf/allow_hosts.rules
12.96.160.0/24
67.19.0.0/24
216.234.234.0/24
70.85.125.0/24
70.84.160.0/24
216.40.193.0/24
66.98.240.192/26
209.85.4.0/26
tcp:in:d=22=my ip adress
my ip address
62.215
66.98.241.0/24
216.12.193.9
12.96.160
216.234.234.120/32
67.19.0.32/27
12.96.160.116
12.96.160.84
66.98.241.0/24
#################################
/etc/hosts.allow
ALL: localhost
ALL: my ip adress
ALL: 12.96.160.0/100
ALL: 216.234.234.120/32
ALL: 67.19.0.32/27
ALL: 12.96.160.116
ALL: 12.96.160.84
ALL: 67.19.0.37/32
ALL: 67.19.0.0/24
ALL: 216.234.234.0/24
ALL: 70.85.125.0/24
ALL: 70.84.160.0/24
ALL: 216.40.193.0/24
ALL: 66.98.240.192/26
ALL: 209.85.4.0/26
ALL: 66.98.241.0/24
ALL: 216.12.193.9
#################################
/etc/hosts.deny
ALL:ALL
Redhat Enterprise 5
cpanel
APF version 0.9.6
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Apr 28, 2008
I am wondering if anyone knows of any good system monitors for Linux. I will be installing several web and database servers at a branch office and would like to receive stats like system temperature, cpu load, memory usage, etc. Basically something to tell to warn me in the event of a hardware error. I am looking something with an easy-to-use web interface and ability to generate reports.
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Jul 20, 2008
i have some server at a data center but it dont provide any remote reboot port and any BW monitoring and etc..
i have to run my own monitoring system,and i need a bit more info for this.
which software is required for this and which hardware base i need?
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Jul 29, 2008
If I have a company watching my integral services, do I need SIM? Are there benefits to keeping it and having outsourced monitoring alongside it?
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Apr 14, 2007
some software which would allow me to monitor critical information about my VPS and possibly give me graphs/charts that show me things like my system's load over time. Since it is a VPS I may want to see this charts/graphs via a web interface if I can't just download some rendered jpg's or somethin from the server on a regular basis.
So what I'm looking for is something kinda like the Bandwidth page under Web/FTP Stats in Cpanel so I can easily get a better idea over a few days or week(s) what times of the day my server is getting taxed and when load low.
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Jul 9, 2008
Form last 10 days am getting this error daily
Drive Warning: /dev/hda3 (/usr) is 81% full
And daily i have to remove log from domlogs
is there any permanent solution to get rid from this error
and ThePlanet support tema told me to make some changes in etc/logrotate.conf file
here is the copy of that file
.......
# see "man logrotate" for details
# rotate log files weekly
weekly
# keep 4 weeks worth of backlogs
rotate 4
# create new (empty) log files after rotating old ones
create
# uncomment this if you want your log files compressed
#compress
# RPM packages drop log rotation information into this directory
include /etc/logrotate.d
# no packages own wtmp -- we'll rotate them here
/var/log/wtmp {
monthly
minsize 1M
create 0664 root utmp
rotate 1
}
/usr/local/apache/domlogs/*.log {
missingok
rotate 3
notifempty
daily
compress
sharedscripts
postrotate
/bin/kill -HUP httpd
endscript
}
/usr/local/apache/logs/*_log {
missingok
notifempty
compress
sharedscripts
postrotate
/bin/kill -HUP httpd
endscript
}
# system-specific logs may be also be configured here.
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Mar 28, 2008
from 36 hours we have really critical issue:
we have 3 server with Liquidweb that have problem to "resolve" a server locate in Italy
Email sent from server with LW to Italy server is not sent and stay in queue.
We try to force delivery and error is:
Message 1Je39R-0000wk-3N is not frozen LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M
1Je39R-0000wk-3N delivering 1Je39R-0000wk-3N Connecting to italyserver.com
[**.**.**.**]:25 ... failed: Connection timed out (timeout=5m) LOG: MAIN
italyserver.com [**.**.**.**]:25 Connection timed out LOG: MAIN
== email@italyserver.com R=lookuphost T=remote_smtp defer (110): Connection
== timed out
--
We have check, there aren't problem with port and firewall
All seesm ok, for all server
We have try to restart exim, reboot, ..
Emails don't start from 3 server LW to 1 in Italy
We have try to ping from server LW the Italian server and the problem is the same, found IP but 100% packet lost..
If we ping from 3 server LW a IP of server that is "over" the server IT is all ok
The problem seems only with single IP
So, we have try to send from server in Italy to 1 of 3 server under LW.. same problem
------
Message 1JeSBO-0003CD-HO is not frozen LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M
1JeSBO-0003CD-HO delivering 1JeSBO-0003CD-HO Connecting to
mail.serverlw.it [**.**.***.**]:25 ... failed: Connection timed out
(timeout=5m) LOG: MAIN mail.serverlw.it [**.**.***.**] Connection
timed out LOG: MAIN
== email@serverlw.it R=lookuphost T=remote_smtp defer (110):
== Connection timed out
------
LW support not have suggest solutions and also Italian support not have idea of problem solution
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Feb 25, 2007
In httpd-status under vhosts column i sometime see "(unavailable)" instead of actual vhost.
Can you please tell me if it means that the connection has timed out or something else?
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May 31, 2007
I work for a small financial service provider and we are currently designing a new server side application for which we are now evaluating colo options. The service will employ direct connectivity to several exchanges (NYSE/Arca, ISE, Nasdaq, etc.). So, one point is the cost of connecting to other data centers.
Our bandwidth consumption is pretty low (<1Mbps), however we do require the lowest possible latencies.
To begin with, we only need about 6u but as most centers require a half rack min, we might do that just as well.
Also, we need 24/7 on-site support in case of emergencies. The facility should be very professional, with minimal down time and high security.
On my list to check out right now are:
Savvis Weehawken (NYSE primary facility)
Voxel
CRNC
Navisite
Which other centers in that area might be suited for our requirements? Also, what kind of cost are we going to be looking at?
Has anybody worked on similar projects and can give some additional insight?
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Jun 14, 2007
What do you guys think about this report?
[url]
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Nov 6, 2009
is there anybody out there with a rave review and different experience than the rest of us are having?
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Jul 18, 2008
I've been waiting to get a server for a long time. On Monday, I went ahead and ordered a server from The Planet. 20 minutes later, I decided for the money I might as well upgrade my package a little bit (from $180 to $220). So I chatted with one of the sales representatives (Ryan B to be exact) and was told my first order was canceled and that the second server was ordered. $197 was charged for the first order and today, 5 days later, has yet to be refunded.
I found out on Tuesday that I'm being laid off on August 22. With this information, I immediately canceled my second order with The Planet, knowing I wouldn't be able to pay it monthly. I was told the order was canceled (the server was never setup) and I also asked about my first order. They said it had been canceled and I should be getting the refund shortly. That was Tuesday afternoon. I contacted them on Wednesday and again they said I should be getting the money soon. It's a simple credit card charge back, it can be done instantly. It's now Friday afternoon, almost 5 days since I ordered my first server and the money (totaling $443) still hasn't been refunded. Is this normal...? I really could use that money...
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Mar 13, 2008
In general, which of those is the best in hardware and bandiwdth, and in support?
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Apr 28, 2009
I was hosted with these guys for well over 2 years, and was spending on average more than $2,000.00 a month for servers.
I had slowly grown to well over 10 boxes, and was definately on my way. then one day I get a spam complaint that one of my serves was casing complaints. So I checked it out, and asked for the complaints to be relayed so I would have record of it..... nothing.... I responded and even tried to call, but at that point they had sent me a tciket stating.
We have recieved well ofer 1000 spam complaints from a server you lease with us, per out TOS we are terminating ALL OF YOUR SERVERS, and you have 15 days to remove the data!
WOW... there was no ability to have them terminate that server, they simply said NO your account will be terminated (all of your servers) and you will be banned from The Planet!
When I tried to call they said your not allowed to speak with the abuse dept, again I tried contacting my account manager, and he said he checked into it and only saw a few complaints, and didn;t understand why they were doing this... In short I barely got moved over to another provideer before they shut me down completely..... They did however offer one course of action... you could turn your dedicated server clients over to us so they dont have to move! THEY ACTUALLY SAID THIS!
I at that point made the move and then they hit my credit card for another month well short of 20 days before a bill would even be due.. I had to file charges at the local courthouse to get this reversed.
My advice, if you host at the planet dont send mail. get another server provider for mail, these guys are *&^)(* and they don;t care about shutting you down no matter what you spend with them, on top of that they will try to scarf your clients up if they can, after they leave you high and dry....
Anyone else have issues like this with anyone else. I want to compile a list of providers that do business like this so I can avoid them.
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Oct 2, 2009
I've had my servers with The Planet for years. Used to be really happy with them. Ever since the merger, they seem to have deteriorated over time. Recently, I find the level of support to have become poor.
The redeeming quality is that they have had outstanding uptime over all of these years, and they are always there if you need them in a true emergency - in other words, they always pick up the phone.
I need a company that is comparable in their level of staffing and resources. Who out there is comparable, yet providing better support and overall attitude these days and for the long-haul?
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Jun 18, 2009
I currently have a colocation solution with The Planet. How do they stack up against the competition for price and reliability?
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Oct 1, 2008
The Planet used to be great. All the people that made them great left for softlayer.
The Planet support now runs the gamut from mediocre to bad. But their billing policies are atrocious. They add charges to your service without you ordering it. They promise to refund you but don't. And when you cancel, they bill you anyway. When you call, they will admit their mistake. They will claim to refund you, but then don't.
It's a nightmare. So far Softlayer is as good or even better than The Planet used to be.
When you cancel with The Planet, make sure to change your credit card number so they can't charge you. If you are contemplating hosting with them, don't. Everything good you heard about them was true, but only because of the people who left for Softlayer.
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Jun 11, 2008
My firewalls block IP's from multiple failed login attempts. The FW on one server has been blocking someone from The Planet. My servers are at GNAX, so why is someone from TP trying to get in?
This is what the system emails tell me:
IP: 70.87.XX.X (2.27.XXXX.static.theplanet.com)
Failures: 5 (sshd)
Interval: 95 seconds
Blocked: Yes
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Jul 13, 2008
As those who read my previous thread (or helped me on it -- thank you!) know, I've been looking at upgrading to a new server at the Planet. I've been very happy with the service at the Planet. I ended up with a quote on a Xeon 3040/2 GB of RAM/2x 250 GB hard disks/RHEL 5/10 usable IPs/cPanel+Fantastico and the Planet's standard "built in support" monitoring, escalation procedure, automated OS updates, etc. for $174/month and no setup.
That sounds decent enough, but I keep reading this forum and seeing good things about SoftLayer over and above the Planet. Should I consider moving? Anyone care to say what is better about SoftLayer? Anyone know of any cons to moving? I was inclined not to really shop around since the Planet has been good, but I don't want to be foolish and I by the sounds of some of those reviewing them, it sounds like SoftLayer's support is worth switching for.
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Jul 21, 2008
I currently had NAC and The Planet as DC (I like both, but I really don't trust putting all servers on a single DC)
I was looking for a DC to get 2 new servers
despite I like The Planet, I was looking at other alternatives because it wasn't that cheap
but I'd like to thanks Ryan B. from sales, who got a very good offer, and kept giving impressive support after I ordered the servers
he really seems to like what his job, so thumbs up here to The Planet
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Aug 16, 2008
Can anyone recommend a good reputation company that resells The Planet's servers?
For some reason I can't purchase from them directly, they do not accept PayPal nor accepting my credit card payments. Tried contacting them but it still doesn't work. I hope to find a reseller out there.
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Jul 3, 2008
Which do you get best service with? I rather pay a bit more to get good service as im sick of crap companies.
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Dec 14, 2008
Is anyone else having problems with The Planet nameservers at the moment? My sites aren't resolving at the moment, so they appear down to most people.
I know there is some DNS maintenance going on, but it said to expect no downtime?
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Sep 25, 2008
I have a decent sized ecommerce site..but in all reality a dedicated server is likely overkill. Still I like having room to grow. I am looking for a linux setup (preferably red hat) with Cpanel. I need something managed...with decent support. I can do very basic stuff..but I am also busy owning a business..and do not have time to really figure out how to maintain a server. I need someone to answer questions quickly..or do it for me. Seems these the Planet and LiquidWeb are two of the biggest ones. I am gonna say support is the big issue here...who would be most likely to help me do whatever it takes to keep my site online no matter what.
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Apr 14, 2008
I run a MMO game server and when I outgrown my home DSL connection I decided only way was to get a dedicated server so I ordered an entry level server at the planet. Very good service from the start, server uptime was pretty much %100, never had any huge network issues or anything. Some slowdowns at one point but it was more of a internet issue.
Later on noticed the server specs were actually lower then what I was paying for. Figured, mistakes happen, I put in a ticket. They acted really quick on it and gave me a new server and even doubled my ram + gave me refund. The refund took a bit of time but I eventually got it.
Recently I wanted to try the dual xeon server but virtualize my game server so I can use Linux as the host OS for other purposes, so I chatted with someone and asked if I could get a "trial" before paying, and surprisingly they were ok with that and set me up within a few hours.
I configured the new server and everything was going smooth when I turned on the firewall so it blocked monitoring.
No joke, within 1 minute I got an email saying my server was down and they had responded to the ticket saying they'll look at it. it was a false alarm, but just to show how fast they responded, was really impressed. I just mentioned to ignore it for now until I get the firewall to let their stuff through. All in all I have to say even as a small customer I'm really impressed with the service there.
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Feb 16, 2007
Does Anyone Know Thier Nameservers? It Was Like Ns5.hyperdrive.net
Please Help Me And Let Me Know, My Job Is On The Line
I Called Them, Once They Found Out I Had A Problem They Hung Up!
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