Praise For CPanel Support
Aug 17, 2008
I had one of those issues that takes hours on a Saturday night/Sunday morning (of course!) while your eyes blur, hair gets pulled out, snippets of code and 'fixes' are scattered all over various desktops. No amount of examining configurations, comparing set ups, searching the web, checking forums, and generally getting so overheated that your brains are running out of your ears was resolving anything.
Basically, I was brain dead.
I opened a support ticket with cPanel and, later, was asked for my feedback, which I provided. I enclose a copy of that feedback here, in it's entirety ...
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Jun 25, 2008
A few days ago my server started to receive a bunch of Input/Output errors. I scrambled all over Google to find out what the problem could be and most pointed to a failing hard drive.
I contacted ThePlanet roughly 4 hours after I first saw the problem and they recommended that run a few diagnostic programs on the hard drive to find out if there were any problems. I agreed and we picked a good 4 hour time frame to do the work.
Luckily for me this was the 2nd hdd on the server, but the downside was its a 200GB that I am using 165GB. So I tried to do backups and at about 35% done, the 2nd hdd became virtually unaccessible.
ThePlanet started the diagnostic at roughly 12:00pm PST and updated me nearly every 10 minutes on the progress. At 12:50 they indicated that the hdd diagnostic wasn't able to find any problems, then rebooted the server. I'm not sure what they did, but after the server came back up after roughly 5 minutes the 2nd hdd is working perfectly fine.
So i'd like to send out some praise as i'm very happy that the hdd is working again, and I'm happy with the updates and professionalism with ThePlanet.
I've had some rough times with ThePlanet, but the majority of my situations have been resolved in a timely and professional manner. Thanks again TP for saving my butt!
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Oct 23, 2008
I recently moved over to VectorLevel and I couldn't be happier.
They migrated all my files over for me. The whole feel of my board is much snappier.
They are very courteous and professional. I would recommend them in a heart beat. I even had a problem that had nothing to do with them or what they did. They were patient, and took the time to explain everything to me in a way I could understand. (I am clueless when it comes to a lot of web stuff.) They walked me through every step.
I took a realistic look at my file sizes and decided to I didn't need to have all that drive space that never gets used. I wanted a company that took an honest approach to their business plan, offered good prices and good service. VectorLevel really seems to fit that bill. At this point, I am very happy I made the change.
If your looking to make a move, give VectorLevel a close look. I know I am glad I did.
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Mar 6, 2008
I want to let folks know about the uncommonly good experience I had working with Fluid Hosting and Dave Tong. I also want to thank the WHT users who suggested FH to me. I understand this is my first post and some may want proof that I'm not a shill. I'm happy to provide that verification.
I had made two very large mistakes in a row by choosing IPOWER initially, and IXWebHosting secondarily for my webhosting needs. I quickly discovered that 90% of IXWeb's support staff is offshore and really isn't particularly interested in fixing issues or even responding to Tickets in a timely manner.
It took over two weeks for them to diagnose the sporadic slowdowns my site was experiencing to an overloaded MySQL server. This poor server was barely able to stay available for more than 2 days at a time and was processing well over 1300 queries per second. And so, on Friday afternoon I called and asked what it would take to get my database moved to a new, less busy, DB server and my webserver pointed there. I was assured it would be a matter of hours.
Two days later, at 4AM, I contacted Dave at Fluid. He explained my options and I signed up. I was astonished to find competent tech/admin personnel manning a support chat at 4AM on a Sunday.
By 12:30PM that same day, my site was up and running. I simply cannot say enough about the level of service Dave provided, as well as the courtesy he showed me when I asked many stupid questions during the transition. I would recommend Fluid whole heartedly.
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Dec 12, 2008
Does included mod_mono module in cPanel/WHM support ASP.NET 3.5?
I didnt found any related details on that project`s website.
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May 21, 2008
I'm running cPanel on my server and I use cPanel's EasyApache3 to install Apache and PHP with GD support. When cPanel compiles PHP with GD support, it doesn't compile it with JIS-mapped Japanese Font Support. One of my clients is requesting this to be installed on our servers.
How would I do this? Can I enable this after compiling? Do I have to modify certain files to make sure cPanel compiles GD properly?
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
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Nov 7, 2008
Do you know any vps that support vpn ?
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Aug 18, 2007
How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
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Jun 1, 2007
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
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Aug 4, 2006
Everytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
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Nov 25, 2008
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
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Oct 27, 2008
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________
Need More Power?!PersianWhois.Com
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Sep 29, 2009
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
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Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
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May 19, 2009
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
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Jun 1, 2009
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
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Mar 26, 2009
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
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