PhotonVPS - I Think I Expected Way To Much

I saw a thread on DSLReports.com about the great prices on their vps's I mean typically you find something like 10gb of space for 30 dollars a month just way too much.

PhotonVPS offered 20gb of space 500gb bandwidth for $10.95. This was my first VPS purchase.

I signed up Tuesday night (9/8/09) about 8:30pm cst. I selected their "Beam 1" option and then added C-Panel and Factisco for an extra 13.50 a month.

First thing their payment system, I paid for 3 months $29 but I had to make a separate payment of 13.50 which was annoying when the receipt said I paid $43.50. But I paid both and then anxiously waited for my vps to be setup.

It took 21 hours from payment to have my username and password so I could login to my VPS. A trouble ticket I had put in at about 18 hours after order took 3 hours to be responded too.

What bugs me is on the Thread I read it claimed "Instant setup" and on their website they claim "24/7" support. I read all the reviews from WHT and they seemed good.

Now I have my VPS setup and running great. But still problems, Fluid VM is their VPS Managment tool, My username and password doesn't work I put in a ticket I'm being told "that it hasn't been finalized" several hours later I try again still doesn't work I put in another ticket I'm then told "Fluid VM has a bug and they closed it" I tried today and still can't login.

So I can't monitor, rebuilt or do anything with my node from the web.

Also last night I put a ticket in about my Fantastico license not being installed. I got a prompt reply but still hasn't been dealt with.

I don't know if I'm expecting too much I'm not trying to be a jerk but I paid $43 I know in overall cost its chump change but if I pay for something I expect what the company sells is what I get.

Honestly I think this is a one man operation, there is no phone number tickets are being closed without resolving problems and its taking ages on other things.

All the reviews gave these guys good marks noting how quick and fast they were but so far I've experienced nothing but slowness and I'm frustrated. I wouldn't be so frustrated but they claim stuff that I'm just not seeing.

So if anyone from PhotonVPS reads this please look into my issues I'm tired of waiting I'm tired of playing games 21 hours to setup a VPS seems very excessive not having my management panel.