OMG! AllureHost Is AWESOME
Jul 16, 2008
I searched and searched for months to find another web host. I don't remember how I found AllureHost, but I'm so glad I did. I was eager to leave my former web host simply because their customer service was horrible. Man ALLUREHOST HAS UNBELIEVABLE CUSTOMER SERVICE. John and Salvador are AWESOME! I'm new at this web thing so my last "point and click" web host was easy for me, but their service was ridiculous. With AllureHost,when I submit a question that I think is stupid, I get immediate response without being talked down to or made to feel like an idiot. The response time with AllureHost is AMAZING. I've already been spreading the word that when it comes to a web host that actually sincerely has concern about their customers no matter how big or small, AllureHost is the one.
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Sep 11, 2008
I have run into a lot of trouble with [url]. I have been with these guys for quite a while (I think just under a year) and they have mostly been good, with a few annoying down times - I let them off, beacuse John the owner was normally very helpful and a good guy.
Yesterday, the Alpha Server goes offline. I think to myself, great, i'm in the middle of building this new website and this happens, but again i decided to just contact John and see what was going on. I first created a support ticket (emergency) to inform him that the server was down. I did not receive a reply in over 30 mins, so I decided to chat to him on their online chat function (he was online there). I asked him and he rudely replied "Why have you contacted me on live chat, You have already left a support ticket.."
To some people this may seem like an ok reply. To me, this was rude. Why not just explain the situation and inform me of when it will be fixed, after all that is all the information I was looking after!
The server goes back online within a few hours, phew. I get back to work. Today, I get back from a night out, guess what? The server is down again (after they "fixed" the problem) This time I don't leave a ticket (as he got angry last time??) and simply contact him on the live chat. He offers no help and just says (we're looking into it). I tell him how frustrated I am, he says he understands.
I have been with these guys for a long time, so I didn't really want to leave. They have a Beta server, which has been performing much better. I ask if he can insure this will stop happening over the next few days (I don't mind downtime once in a while, but not EVERY day) OR he could transfer me to the other server. He replies no, there is nothing I can do.
I don't understand why he would not move a GOOD customer's hosting package to another server. This seems lazy and unproffesional. I told him I was leaving his host. He replied, Bye, Goodluck.
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Jul 13, 2008
I would like to thank Allurehost for helping me out. I have never seen great service like allurehost. I have been with them for more than 4 months and they increase their service everytime i need help! I had lots of trouble, some of the questions would be stupid, but allurehost would still help me out no matter what. There plans are very affordable price, excellent service, like i said 100 times. I think they are just the best host for me and plan on staying with them for as long as i can!
here is my website for those who think i am the staff, which im not:
www.inlabz.com
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May 12, 2007
I've been with them for about 2 months now. I purchased their hosting based on the reviews on WHT, and I noticed John from AH would respond rather quickly to these posts here. So I thought I'd give them a shot since my previous hosts' servers were annoyingly slow.
The first thing I noticed was their offer to do a cPanel to cPanel transfer of my entire website. I signed up and my account was set up in a matter of minutes. I then took them up on their offer to transfer my site. For some reason or another they couldn't do the transfer but instead they did a complete backup on my old host and restored my site on the AH server! They even backed up and restored a MySQL db I had! The amazing thing though: this was done in a matter of minutes!
I've had some minor questions, so I used their helpdesk. Once again, their response time is incredible! I've found the responses to be well-written and (most important) address my concern fully.
Seriously, I don't work for AH and I'm not getting paid to write this review. I just want to tell others of my experience and I hope this helps if someone here is looking for an excellent host with superb customer service.
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Oct 18, 2008
Below is my experience with Bluehost and Hawkhost. I am a long time lurker on WHT so this is my first post. After signing up with Hawk Host i thought this would be a perfect first post
and also give some props to Hawk Host and their awesome customer service. I also plan to write a 6 and 1 year review in the future.....................
I originally started an investing blog with the idea to keep track of my stock market purchases. Along the way, my stock investing blog has grown a bit and I have made about $100/month on pure Adsense. Now, when I originally started I had no idea of how this web hosting stuff works. All I wanted was a simple blog. I heard about Wordpress.com but not the self hosted Wordpress. I soon found out about the self hosted wordpress and could not wait to get up and running. I have no idea how I stumbled on Bluehost but I signed up immediately for their plan. Bluehost.com has only 1 plan running at 6.95 for 24 months or $166.80.
So after about 3 months of hosting with Bluehost, they start having some serious issues.
My site at one point was down for 3 days straight. Big deal? every host must have this. But, the dilemma continues for about a month. At this point I am ticked and soon found out they were moving servers,etc. typical BS
Normal hosting continues until I realized the original domain I had signed up with is no longer active as I started using another domain for SEO purposes. So I logg in to their love chat and get treated really bad. All I wanted to do was switch my main domain so all other sites will be added on my new main one. What do I get?
* "Back up your sites by yourself its easy" ( yeah Dufus if you spend your whole day doing this stuff)
* "We do not have time for small jobs"
* "We have better things to do"
The last one was the last straw. I could have easily responded back but there was no point arguing. I knew when my account expired my options would be wide open as I had some sort of idea from hanging out in the Digital Point forums on what to look for in a host.
So I still had about 6 months and I start doing some homework. I constantly check Web hosting Talk and bookmark hosting companies. The first thing I did was look at the sites design. This helped narrow down the good from the bad. Basic idea is...if a web company is not willing to invest in how their site looks, chances are ...it sucks.
Anyway, with about 1 month to go, I continue to add companies to my bookmark list.
Eventually, I get down to about 10. From these 10, I Google their name , look for reviews, checkout web forums,etc.. I'm basically looking for a reason not to sign up with someone. Even with Hawk host I did a little test to see how good support is. I wrote an e-mail, did some chores, came back and I had an e-mail from their support.
I was sold.
Now in that test e-mail, I asked if they were willing to transfer my websites. Response: As long as my previous host had cPanel this should be no problem.So once I signed up I contacted support if they would please start the transfer process A.S.A.P. 15 minutes later I get an e-mail that they have initiated the process. WOW! Again, this is on a
Saturday.
Summary:
Bluehost.com Customer Service Blew It
Bluehost.com lost my business ( roughly 10 domains purchased + renewals)
Hawk host customer service A+
Hawk host will get new business from me
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Aug 7, 2008
I've had a server up and on-line with them for over 7 days.
The network is rock solid, no lost packets, consistent speed.
I can't believe the value and deal I got with them.
I haven't used the server for anything yet but it is perfect and hard to beat.
I've easily been able to get 11 MB/sec from a lot of places in the US even though the datacenter is in Ontario.
I couldn't be happier and I'm glad I haven't gone with a large company that doesn't care about their customers (which is how mosts hosts are or become these days).
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May 16, 2008
i'd post an update review on volumedrive. I'm a long standing client with them, varying between 3-5 servers with them at any given time.
Support. On the whole josh and jeff are the friendliest nicest people I know. They are willing to help out with any minor server issues, resolve rebuilds matters rapidly, and know where to point you to in the event of problems.
Network. Probably on the weaker side of their services. using burst.net i've had at least a couple of network complications every month i've been with them. some have been no-notice router updates / upgrades, some have been hijacked IP addresses from other servers in the network (should be resolved in new data center). But on the whole, good network performance, responsive and fast. And you can't complain with 10+mbit unmetered...
Current issues. Here's where the "don't jump on the boat" bit comes in. VD has been incredibly busy as of late shifting to the new datacenter. as a result their customer service and *actual* performance is suffering seriously. What I mean by this is that while they are super friendly, promise to get things done, give very confident and positive estimates as to when they can get a server up or fix some issue, they just don't get anything done.
In the last month I've faced some serious issues regarding this. The most in-your-face one has been an additional harddrive I had requested to be put in 15 days ago today and paid for it. They said they had them in stock. A few days later, still no drive - got an immediate response to my query that they had used up the drives in new builds and they had specifically ordered me one which would arrive on monday, so i'd have it monday evening.
monday evening came and went, tuesday came and went. responses each time are "We will add this for you tonight, I will make sure of it." (actual quote from e-mail sent yesterday, needless to say I don't have the drive yet) or along that tune. About 20 mins prior to this email I sent them an update request, I'll keep you up to date of this saga
Sadly, this has been the case practically everyday for over 2 weeks now.
That's just one example. A celeron which they had in stock which they said would take 2 days to set up took 6 days. A high power xeon that I made a contract with them to have it set up by Monday (this past one, 5 days ago) was happily taken on by them saying it would not be an issue. I said I'd pay on delivery as it was a time sensitive server and if I didn't have it by the promised delivery date (which they said they could definitely meet) I wouldn't be purchasing it. By tuesday I had no word, and obviously didn't end up getting the server and had to go with another company.
Bottom line. Guys please don't misunderstand - volumedrive is an AMAZING company and I've been with them long enough to still trust these fellows, even after being jerked around a bit this past month. The only reason I haven't jumped ship is cause I know these guys will get back on the horse. I'm just hoping it's sometime soon before their business starts suffering - I've been in the web hosting market long enough to know which direction companies take when they start falling through with promises and have demand outgrow what they can supply, and refuse to deal with customer service expansion.
So yeah, basically, keep an eye on these boards. I'm sure when VD is back on the horse it'll be known, but until then I'd be a little weary and realize these guys are under immense pressure and probably won't be able to fulfil your requests in a timely fashion regardless of how many promises they make or emails they send about it being set up by "tonight."
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Aug 11, 2008
I would just like to say that PremiumReseller has outstanding uptime, service, and support. I have been with them for several months, and have had no issues. They respond to my support inquiries in an extremely timely manner, and they also have 24/7 live online support which comes in handy.
If you have any questions about my experience, please let me know and I will do my best to answer them. Their pricing is perfect, it is not too low as to compromise service, and not so high I wouldn't consider them.
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Jul 9, 2008
I moved to them last week, because LT's price increase which I was not happy about. I contacted Jose and ordered a server.
Apart from the fact I got some free upgrades (CPU and HDD), the server was setup in about 1 hour! So far, their network is great and the signup process was really easy (no need to go through 2 pages of forms when signing up, unlike LT).
I also like the fact that we are provided a reboot port, and rDNS control (which LT didn't have).
I asked for custom partition aswell and the server was delivered the way I asked.
Overall, I love these guys and I think I'll be a long term customer with them.
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Nov 19, 2007
I will be reviewing the following 3 vps providers:
1.) Myraid Network [url]
2.) Netwisp [url]
3.) ProVPS [url]
I am using these VPS, as a distributed DNS network. Netwisp's and Myraid Networks vps are also used to filter exim dictionary attacks off server.
1.) Myraid Network - 10/10
Myraid network is an awesome company to deal with. The vps was setup extremely fast and, I had no issues from the get go. To this date, I have not received any downtime. The staff is very friendly and willing to help with any issue. I just wish I had an issue to send to them Everything has been flawless. This is a virtuozzo VPS. I fully recommend this host.
2.) Netwisp - 10/10
This is another great host. Hal definately knows what hes doing with virtuozzo, everything has been running flawless. I have received no downtime, other then a scheduled maintenance that I was fully notified about in advance. This is the second time having a vps with this company, and I am glad to say both times have been excellent. I fully recommend this host.
3.) ProVPS - 10/10
This is a xen host this time. Very well ran company. They have their own XEN panel that is absolutely the best one on the market. You definately get more control over your vps specifics then other hosts in my opinion... Did I mention to you... its flawless? No downtime here either. The vps is also very speedy considering its their cheap plan. I fully recommend this host.
There you have it folks... Take it from a seasoned hosting veteran...Stop dealing with poorly ran companies, choose one of these to be your next host. Your headaches will go away.
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