MyDediServer: Anyone Else Find Them Utterly Incompetent
Dec 9, 2008
MyDediServer.com: Anyone else find them utterly incompetent?
my site went down. Again. And after trying for a week or more to get it back up, THIS is the way the conversation went.
Keep in mind, I really don't want to go with them anymore anyway, but I have to warn you all about this kind of thing so you can try to avoid it. It MIGHT have been a fluke, but really? You can't tell me this kind of thing will KEEP customers.
Anyway, here it is, unedited.
And yes, I AM a bit ticked off ....
View 0 Replies
ADVERTISEMENT
Jan 30, 2008
My company rents machines and hosts our sites world wide. Lately we've seen a nice deal from MyDediServer here on WHT and rented out a QuadCore at a nice price.
We hoped that the "you get what you pay for" don't happen here but we were WAY wrong.
We started this weeks discovering the server is down. No access, no pings no SSH.
As there is no remote boot option I open an urgent ticket to support asking them to reboot the machine immediatly. After 2 hours of "we are on it" replies I chatted with their support only to be told "Admins will reboot it soon".
All and all it took them 12 (!!!) hours to reboot my machine and to top that when I've asked why it was down at the first place they ignored my questions (I've asked via ticket, email and support chat - all 3 ignored me).
I did claim it's either a DC, Network or machine problem yet they claim it is not.
Machine messages log is clean and no shutdown was issued.
Anyway Today (2 days after) I got a newspaper article made about my site ($$$) and when I came online to see traffic I was shocked to find out that the machine is down and off the grid yet again (!).
A support ticket was opened again two hours ago and a reboot is yet to be seen.
My feedback - keep clear - don't use them and avoid them even if they hand out free 8-core machines (!). They seem to be a one man (if at all) show with no to low customer orientation and a non-existing to low-existing support.
My guess is that they have a "chat operator" in India while the DC control does only US prime time support hence when I ask for a reboot it won't happen till the DC guys wake up in the US which sucks.
I try to avoid trash talk as I hate that but these guys are the worst I've ever used (and I rented out at dozens of companies).
KEEP CLEAR!
View 14 Replies
View Related
Jul 25, 2007
in a nut shell I got a VPS with them less then two weeks ago. It has been down for the last 4 days. They keep telling me the problem has been escalated to the server team yadda yadda.. I am comparing this service with my other provider httpme.com (Awesome host btw ) and am used to problems being fixed in about 15 min, not 4 days. I think it might be time to leave, only being two weeks into it I am not too invested. I am not going to wait much longer for them to figure out how to manage a VPS :-S.
So if I do leave I am looking for Windows Hosting with administrator control. I was just looking at the reviews of jaguarPC and might check them out.
View 9 Replies
View Related
Dec 19, 2008
ThePlanet.com permitting hackers or just incompetent?
It sort of seems that way. I noticed my former boss's site was redirecting to the searchportal.information.com linkfarm junk site. I knew this was not his site and took a closer look at the link that I saw when I visited his site. I use NoScript in firefox and saw this as as a link on his primary page that the script was trying to make me go to. [url]
This script then redirects me to this junk site.
[url]...BDlaBQlSAFADDw
I would not recommend going there unless you have Firefox installed with NoScript installed along with Adblock Plus. Who knows what exactly this site may be trying to do. Anyway, I noticed this was happening and took a look at the source of my boss's site as it is now and this is what I get:
Code:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<BODY>
<script type="text/javascript">
<!--
window.location = [url]
//-->
</script>
</BODY>
</HTML>
So Java Script is being executed which executes that code located on on ThePlanet.com's service. Using the IP address that is hosting the script, I did a DNS check and come up with this: [url]
Quote:
OrgName: ThePlanet.com Internet Services, Inc.
OrgID: TPCM
Address: 315 Capitol
Address: Suite 205
City: Houston
StateProv: TX
PostalCode: 77002
Country: US
ReferralServer: rwhois://rwhois.theplanet.com:4321
NetRange: 216.40.192.0 - 216.40.255.255
CIDR: 216.40.192.0/18
OriginAS: AS13749, AS13884, AS21844, AS30315
OriginAS: AS36420
NetName: NETBLK-THEPLANET-BLK-EV1-5
NetHandle: NET-216-40-192-0-1
Parent: NET-216-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.EV1SERVERS.NET
NameServer: NS2.EV1SERVERS.NET
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 2000-10-05
Updated: 2008-02-28
OrgAbuseHandle: ABUSE271-ARIN
OrgAbuseName: The Planet Abuse
OrgAbusePhone: +1-281-714-3560
OrgAbuseEmail: abuse@theplanet.com
OrgNOCHandle: THEPL-ARIN
OrgNOCName: The Planet NOC
OrgNOCPhone: +1-281-714-3555
OrgNOCEmail: noc@theplanet.com
OrgTechHandle: TECHN33-ARIN
OrgTechName: Technical Support
OrgTechPhone: +1-214-782-7800
OrgTechEmail: admins@theplanet.com
# ARIN WHOIS database, last updated 2008-12-18 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
So I sent ThePlanet.com an email to Abuse@theplanet.com two days ago which is what their tech support phone number told me. This is the email I sent two days ago minus any information that would embarrass my former boss.
Quote:
Hi,
>
> I was taking a look at my former employers website to see if they had done
> anything new with it and I saw this happen today. The domain is
> website. I would not recommend you going to the site unless you
> are using Firefox for a browser and have the NoScript plugin installed. A
> perl script tries to automatically redirect with the domain of
> [url]. This script automatically forwards to
> [url]
> .
>
> I think all that applies to you is that whoever owns the server or account
> with IP 216.40.254.78 has been most likely compromised. A support
> representative from your company said I must email you regarding this. I
> got the contact information from the IP address within the script by looking
> it up here: [url]. I also
> notice that the entire IP address is compromised.
> I have notified the owner of website as they use a different
> host (Godaddy) and will need to have their hosting account cleaned up. I suppose it is also possible that someone is using your service for nefarious activities.
>
> If you have any further questions, please feel free to reply.
>
> Regards,
> Lee
This is the email I got just a few minutes from ThePlanet.com.
Quote:
On Thu, Dec 18, 2008 at 10:03 PM, <abuse@theplanet.com> wrote:
>
> Reference: [ThePlanetAbuse-C30396127D]
>
> Dear Sir or Madam,
>
> We appreciate you bringing this to our attention. We feel this issue has already been resolved, as we are unable to access the material in question.
>
> --
> Regards,
> Abuse Department
> The Planet
> abuse@theplanet.com
> [url]
Now if you take a look at the above perl script, it is still there and going to that IP still executes that script and redirects you to the link farm.
I replied with this just a few minutes ago.
Quote:
You do understand that when you go to the site of website.com
it redirects to your one of your servers with an IP of 216.40.254.78.
The actual scrip that runs is this one: [url]
This then redirects to a link farm located on [url]. You do know that IP is your IP
and that it is still there? That IP is one of your according to
this: [url]One of two things is happening here.
1. The person who hacked someone else's website (website.com)
either owns the server with the IP address listed above or this person
hacked this server or.
2. Your server is being used in illegal hacking activity to redirect
visitors of other websites to a site who's only purpose is to make
money through a link farm.
Either one of those above is unacceptable and to say that the material
doesn't exist on your own server when I can see it from here would be
an inaccurate statement.
When viewing the source of website.com domain, this is the source HTML.
This is very much using your server and hosting service to redirect
unsuspecting users to a nefarious website.
View 8 Replies
View Related
Oct 15, 2007
how can i do a search for all files (probs using regex) of files consisting purely of numbers?
for e.g. find:
53243.php
24353.php
24098.php
(always have 5 numbers).
seems one of my accounts has had some script run which generated a bunch of these in various subfolders, and the php file basically does a callback to www3.rssnews.ws and www3.xmldata.info, which seem to be some sort of spyware servers.
View 10 Replies
View Related
Jun 21, 2007
I can't seem to figure out why this is not working. I want to cd into a directory and only compress certain files. However, what I end up with is a file called ..tgz (I am not sure why it is adding that other dot).
Here is the command line:
find . -mmin +1 -exec tar czf {}.tgz {} ;
View 2 Replies
View Related
Jul 14, 2007
I have a CentOS web server at my company. It's dual opteron. That server also acts like a router and I have about 5 computer are connected to that router. My web server has been slowed and can i find out who is using my bw ?. Those 5 computers has only local ips (10.10.0.x).
that my website is just for me, no one else know that website.
View 5 Replies
View Related
Apr 9, 2004
Someone posted some code similar to below, I made modifications or two after trying to detect PHP "nobody" users, after dumping a few printenv I found PHP exports PWD when calling an external program such sendmail. Basically the PWD will show the user directory that is coming from, which is enough to detect who is sending SPAM even as nobody! It's not 100% secure in that they could wipe /var/log/formmail but I don't imagine any spam will notice the logger, they presume any cPanel server (or other CP for that matter) is the same.
mv /usr/sbin/sendmail /usr/sbin/sendmail2
pico /usr/bin/sendmail (paste the below code into it)
chmod +x /usr/bin/sendmail
echo > /var/log/formmail
chmod 777 /var/log/formail
#!/usr/local/bin/perl
# use strict;
use Env;
my $date = `date`;
chomp $date;
open (INFO, ">>/var/log/formmail.log") || die "Failed to open file ::$!";
my $uid = $>;
my @info = getpwuid($uid);
if($REMOTE_ADDR) {
print INFO "$date - $REMOTE_ADDR ran $SCRIPT_NAME at $SERVER_NAME";
}
else {
print INFO "$date - $PWD - @info";
}
my $mailprog = '/usr/sbin/sendmail.real';
foreach (@ARGV) {
$arg="$arg" . " $_";
}
open (MAIL,"|$mailprog $arg") || die "cannot open $mailprog: $!";
while (<STDIN> ) {
print MAIL;
}
close (INFO);
close (MAIL);
View 14 Replies
View Related
Oct 3, 2009
i want to know more about there service.
does any one work with them?
i need more review about them.
View 14 Replies
View Related
Jun 23, 2009
in which folder is the crontab generally located.
i run LAMP
also,i m looking for a specific cron right now (xbt_cron).once i find it ,what command do i use to run it manually.its supposed to run by itself..i just moved to a new server last week and now its stopped working.
View 7 Replies
View Related
Feb 27, 2009
I tried searching for it on google but couldn't find any server company offering VPS using Litespeed instead of Apache. Yes, I know that Apache could be optimized, but would like to try a VPS or dedicated server with Litespeed, just for testing and learning to use and troubleshoot Litespeed. Does anybody here know of a supplier? I would need less than 10 gigs, 250+ Ram as well as cPanel.
View 13 Replies
View Related
Nov 26, 2008
How can I find a path in my VPS? It uses virtuozzo. I am new to all this so this might be a stupid question..
For example, my host says ffmpeg is in usr/bin/ffmpeg,, how do I find /usr/?
View 6 Replies
View Related
Sep 4, 2008
Here's my situation:
I run a site that does a lot of transfers AND uses a lot of CPU resources. I think I would like to get two different hosting plans to deal with these different patterns of usage, but where can I find a good host offering lots of bandwidth that is content to have it actually used? I've been with DreamHost for a while but they don't allow "data archiving" or whatever (and I have arguments against their claims but it's neither here nor there). So, really, where the heck can a guy find a good host offering plenty of space and bandwidth? Keep in mind I need pretty much no CPU power with such a plan; the web server can be stone cold stupid for all I care, as I can just get a VPS to run the CPU-intensive part of my site!
View 14 Replies
View Related
Apr 21, 2008
I was wondering how you guys go about finding a host?
Where do you do your research?
What forums do you use?
What else do you do in your process before finding a web host?
Do you subscribe to newsletters or web host magazines?
View 14 Replies
View Related
May 10, 2008
Weve got a server where the /var is setup at 7gb, which is now %100 full.
Weve deleted the common logs we always notice, but thats only gotten us down to %94.
Anyone have any ideas what we should be cleaning or a good script that might help?
seems 5.5gb of data is in /lib
What is safe to delete from /lib and why is it taking up so much space?
View 4 Replies
View Related
Sep 12, 2007
If I have PID 1122 of apche httpd and using 99% CPU. How can I find the crosponding web site name which is utilizing that much CPU so I can the suspend it.
View 1 Replies
View Related
Sep 14, 2007
Over the last day. I have noticed that something is suddenly taking up 15gb on my server.
My server is Centos.
How would i find what this is. I have tried for about 1 hour to track this down but cant find anything.
How do i do a search of all files on the server and arranging it by the file size.
View 3 Replies
View Related
Jan 23, 2007
waht i do ?
Code:
root@server [~]# service exim restart
Shutting down clamd: [ OK ]
Shutting down exim: [ OK ]
Shutting down antirelayd: [FAILED]
Shutting down spamd: [ OK ]
Starting clamd: [ OK ]
Starting exim-26: [ OK ]
Starting exim: [ OK ]
Starting exim-smtps: [ OK ]
Starting antirelayd: Cannot find the maillog at /usr/sbin/antirelayd line 26.
[FAILED]
Starting spamd: [ OK ]
View 2 Replies
View Related
May 26, 2007
Assuming that one was to get a local office in a town, how would someone find building or area that had a high availbility of fiber nearby, but was not a datacenter? Are their fiber maps for each big city? Does anyone have fiber maps for Houston, Texas? I would be interested in seeing these maps if possible.
View 5 Replies
View Related
Dec 28, 2007
I can't find wget on a hosting. SSH command find / -name wget returns with nothing, however wget works properly on a hosting, what could the problem be?
View 14 Replies
View Related
Jun 4, 2007
Some of our servers are complaining that they can't access the website. How can we check the blocked IPs using IP tables rules? Are there any special command to check?
View 3 Replies
View Related
Oct 9, 2007
How can i find shell in my server?
is a program that find them?
my server is linux / centos / cpanel control panel
how can i disable shell in my server?
and stop deface
View 5 Replies
View Related
May 13, 2008
where can I find free hosts?
View 1 Replies
View Related
May 18, 2007
Just got alerted that my server is being used to send spam. Here is the information the datacenter gave me:
[information .....]
NOTE: I changed the real domain name and IP only.
Is there an expert who can help me decipher this? How do I find the culprit? My provider is threatening to shut me down and sink all my clients with the ship!
I am running the latest WHM and cpanel server, fyi.
View 14 Replies
View Related
Oct 2, 2009
Q. I've a dedicated server and I'd like to find out my servers details [CPU, RAM, HDD] etc. How?
Q. My server comes with two HDDs. How do I access them through the WHM or cPanel?
View 5 Replies
View Related
May 13, 2009
Im trying to find the most reliable webhoster on the wed. Im looking to start a business where i can offer regular hosting as well as reseller accounts. Im looking for a good server with a low price.
View 8 Replies
View Related
Feb 1, 2009
I have a web blog that shows promise of growing pretty big soon! This is a vbulletin whith chatbox and arcade games. The forum is for gamers and game modification talk. I want to keep my features such as in forum mp3 player for streaming music. I host no files everything is linked from outside sources. Even photos are linked from photo hosts. I forsee about 20-30 members on at all time browsing and chatting in chatbox. Playing in the online arcade!
I have no idea how much bandwidth all this will use up. I do know that 20-40 gig of space should be quite enough but as always I want all I can get. As far as bandwidth I have no idea what all those features will eat up.
I have looked at fatcow.com and talked to them they said their unlimited is this 300gig space 3000 gig bandwidth and they do not keep up with msql databases. I looked on BBB and they have an A+ record if compared to hostgator they have unsatifatory! The only problem is they are yearly contract only. I do not trust this! I also have to let them re-bill me at end of year and this gives them access to my account. The payment options are check,paybal, or credit.
View 9 Replies
View Related
Jun 4, 2009
how to find out one provider if it is an overseller.
Disk storage size
Bandwidth
CPU/Memory
For CPU/Memory it is hard to say how to check, but we can check the allowed Disk storage size and Bandwidth.
The marketing price can be presumed $0.1/1GB for Bandwidth, and $1/1GB for Disk storage size.
If the assumed marking price is correct, we can use this standard to check one provider if it is overseller.
View 14 Replies
View Related
Jan 24, 2009
Where can I find free web hosting that supports Php?
Basically so I can have my viewers post me form messages on my website to my email?
Also which is better to use Php or .asp & whats there differences?
View 3 Replies
View Related
Jun 27, 2009
as the title states,where do i find my server logs?
i run LAMP and have root access.
and once i find the file,how do i view it through shell?
View 12 Replies
View Related
Oct 31, 2009
I found a spam script running in the processes under apache as ky.pl. But no matter how
I search I can't seem to find this file, anyone know what is the procedure?
View 3 Replies
View Related
