Limestone Network 3-Month Review
Mar 29, 2008
I just wanted to take a minute a give a brief update on my experience with LSN. It has been three months since I took the plunge and rented my server with them. Uptime and network conditions have been excellent (1 hour down due to an upstream provider issue) and I have had zero problems with the hardware/support. Well that is not exactly true I am learning as I go and I have had significant problems but they were all due to my learning the server enviornment. Really this is what sets Ryan and his crew apart in my eyes. I have been with several hosts before them and LSN are the most helpful and courteous company by far. I have had to contact them for tedious things like resetting passwords and opening ports I forgot to and they have always done whatever I asked with a smile on their face (or at lease a ':-)' in the chat!). After about a month I had figured all the things out I needed to figure out for day to day management of my box.
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Nov 7, 2008
Then I noticed they were offering windows at no extra charge for my product line and switched. I began again with the learning curve. They were most helpful and I ended up paying them a fair price to install exchange 2003 on my server and configure it for me (I know when I am licked :-))
All in all you can find cheaper hosts but like others have said you get what you pay for and in my opinion I got a lot more with LSN.
Well it's near 12 months now I've been hosted with Fused Network.
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Jun 2, 2008
I have nothing bad to say about them. I've been extremely happy with their service.
Support: It's true 24/7 I submitted a ticket at 12:30AM GMT+10:00 (approx 4AM USA) and they replied within 5 minutes.
Service: They've lived up to their promises, the uptime is great, never going under 99.9% - my monitor is unreliable though, so they're probably up around 99.99%. Any outages are always announced, and I haven't noticed any downtime.
Price: Their price is amazing, it's not cheap, but it's not expensive either, in this industry you get what you pay for, I was expecting much less for the price, so I am very happy with their pricing structure and support for price. It can only get better.
Overall: From my previous 9/10 they've risen up to a 10/10. It's top notch service, and I have nothing bad at all to say about them.
If you're looking for a great host that cares, go for it. Their affiliate system is unique, a percentage of funds goes out to charity, rather than in the pocket of the affiliate, while it may not be for you, I like it, it's a great idea.
I have no reason to change host, or even get another hosting account elsewhere, why risk a possible bad experience when I have a excellent one with my current provider?
My review of Fused Network.
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Jul 19, 2008
I looked for a few hosts around on the forums it came down to a select 3, and out of them I chose Fused Network because I liked their design and all of the reviews about them were good. Plus the owner ran his own review site, which I thought was nice.
I signed up for Fused Network on the 9th of April for 3 months, and it is now the 2nd of June, and so far I am happy with Fused Network.
To start off I had many questions to ask, and all were responded to in a timely manner, I'd say all questions were answered in under 1 hour if I remember correctly.
I asked about uptime, SLA, affiliate system etc.
Uptime was a guaranteed 99.9% and if it goes below that I would get a free month, so that was their SLA of sorts.
Their affiliate system which is not like others is you get people to sign up, and some of the earnings go to your charity of choice - a good idea and props go to them for that.
During the last month, there have been notices of any downtime that would happen - so you get a notification before it goes down and how long it will be down, which is very good IMO, I am pleased with that. Downtime was minimal.
As for site speeds, my website loads very fast and I am happy with that.
The control panel they use is cPanel, and they have a script installer, not my favourite though, it's installatron, my favourite being fantastico, they don't use it because of security issues. I've had a few problems with installatron - SMF wouldn't install, and the XMB files were missing on the installatron server (a problem out of their hands) and it is still not resolved. SMF however is resolved and I can install that.
The issues with installatron were replied to in a timely manner, I was going to get an install of XMB for free if it would not install.
Their support is fantastic, I have little to say really as I haven't taken the full service of it, so far so good, I like it.
I'm no good with reviews, I always go from one subject to another so I'll keep it simple:
Personal touch: 8/10
(I like a bit of personal touch, I haven't seen this from all the support staff handling my issues)
Speed and reliability: 10/10 (+1 for notifications)
(I don't mind it, but there are addon domain limitations for the starter packages)
Overall I'd rate them a 9/10 and I am a very happy customer.
My experience at Fused Network has been good. Now I wont be saying extraordinary or out-of-this-world because I'll keep it straight to the point.
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Aug 20, 2008
Here's my previous review - [url].
My domain remains the same with a new one added to my account, and I haven't submitted any support tickets (minus sales) since then, but they did resolve the issue with XMB forum.
I have noticed some downtime via my site checker, but when I have visited my website all the time I've visited it's never been down. The checker I have is a free one, and checks every 60 minutes. So it may be wrong, probably is. I will have to rectify that problem, it's on my to-do list.
Last night I was contemplating reviving a project, and from memory which I found out was wrong, I was told it would cost $15.00 one time for an addon domain, as one was not included on the plan I was on - the starter plan.
I sent a ticket off, and I was prepared to fight and get one for free, I was told that it would actually cost $12.00 a year. Of course that reasonable, but I count my cents.
I'm very tight.
I was also told that the service they offer is support, and hosting is just a bell to the whistle, in other words.
Ok, back to me fighting the fee, they said they cannot discount it after my reply, they need to cover the costs. I also asked if they could refund it, if I in-fact don't want it anymore, they could refund it, so that was a seller for me.
I replied again and tried to do a little blackmailing, and it didn't work, much to my dismay. They also told me it wasn't as simple as "flicking a switch". I replied then with something witty and said "where would you like this vital $12.00 sent?"
They created an invoice and again to my dismay, I was outwitted!
If $12.00 weren't vital, the topic wouldn't have been brought up to begin with. Well touche Mr. Web Host.
They've got me as a customer for another 3 months: enough said.
For the interested:
Personal touch: 9/10 - gone up from 8 because of the witty-ness.
Speed and reliability: 10/10
Price: 9/10 - remains at 9, because I still had to pay for the addon domain. But it's very reasonable, how ever hard it is to say.
i really love limestonesnetwork offers and i am thinking about take server with them , but i have some questions for limestone's clients
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Jan 15, 2009
does limestone(LSN) great network and their server is Good AND no downtime with them?
and the second Q about the server Configurations does the Cpanel and Apache and the other PRIMARY aplications Installed on the Server when you recived it?
Anyone have an experiance with limestone network?
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Feb 14, 2008
I recently signed up with Limestone Networks after dealing with Ipower's nonsense for so many years
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Jul 21, 2008
[url]read it, it's kind of funny in a horrific kind of way )
I was impressed with the detail and attention I got with all of my questions- Talk with Ryan - he's such a helpful and upfront person if you are looking for a good dedicated server.
They may not be the cheapest out there, I wouldn't know but from the amount of SUPPORT I received even before I signed up made it worthwhile for me.
I have bought server from limestone about a month ago and here is my review:
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Oct 8, 2009
- Support is pretty good.
- There is a lot of down times ... I think 5-6 times entire network went down, and like 10-15 times there was big delay ...
Prices are low but those down times are killing me
Well it's been one month since I purchased my dedicated server from Limestone Networks, and i'd like to post my experiences with them, so here it goes.
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Apr 4, 2009
About a month ago I stumbled upon Limestone networks, read a few reviews, and thought i'd go for it. The the next thing I did was start a live chat, a friendly chap by the name of Felipe responds. I have a nice long chat with Felipe, what a delight it was! Not only did he answer all of my questions promptly, but he certainly knew what he was talking about. Unlike my previous experiences with other companies.
After a nice long chat with Felipe, I was ready to get my server. So I went straight ahead and ordered.
Dual CPU Quad Core XEON 5504 (2.0ghz)
8GB DDR2 ECC registered RAM
2x500GB HDD in RAID1 (WD RE3, AWESOME HDD'S!)
100mbps up/down speeds
All up cost me around $280 + ~$30 setup fee
Within about 2 hours I receive an email stating that there were some minor problems during setup because of the RAID configuration, and they will fix it as soon as possible. I must admit, it got me slightly worried, but a few minutes later, I receive another email saying that it's all setup and done! Boy was I excited!
I Instantly SSH'd into my server to check on things, all good. I install the XEN kernel and reboot to make sure it's working all fine, boots without any errors. So far so good.
A few days later I realised I was running out of IP Addresses, so I open a support ticket to ask for more, the invoice is created, I pay it then respond saying that I have done so. 6 minutes later they respond saying that it is being set up, and another 3 minutes later they respond with the IP addresses, sweet.
Later on I opened another support ticket asking a question referring to upgrades. Out of pure boredom I clicked the send receive button on my email, and sure enough, I already had a response! all within about 2 minutes after sending it.
Limestone's service has been great, I love their support and prompt response to tickets! One minor problem is that their accounting department isn't available during all hours, no biggie though. Their technical support department is open 24/7.
One great bonus with Limestone is that they keep you informed every step of the way, rather than leaving it to the last minute to say "sorry about the wait".
When i'm ready for my next server, i'll definitely be going for Limestone.
I ordered my server on March 6th, and asked for the server to be provisioned the 10th. I wanted to test some things out, and so I wanted the server earlier. I called up LSN and got to Carl. He was great and totally understood everything and provisioned our server in a matter of 1 hour 59 minutes!
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Apr 6, 2009
Sadly, because I had told them we were going to need the server on the 10th, they thought they would have the RAM we needed. They compensated us by adding a better CPU(Q9400).
Then the RAM came in, I think 5 days later because of a shipping mistake where it didn't get on the truck I think(Not LSN's fault). The server went down, and they installed the RAM. The server wouldn't boot, so we had a few problems there. In the end it was just an oversight of the max amount of RAM that the MoBo could support. The downtime was a bit excessive in my opinion, and LSN compensated me.
I have had zero problems with them since that incident.
Right now, I am purchasing a 2nd server with LSN.
Sales Staff 10/10
Customer don't had renewed one server, and limestone cancel two servers....
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Aug 31, 2009
I simple don't understand this, because in one year of company never this is happened, now limestone only want for me pay other server to stay with 2 servers online.
The crisis affecting that company, and really is hard to believe that a large company became current that ****.
After stumbling upon limestone networks amazing offers, I decided to take advantage of their cheapest special for it was more than what I needed. For 135 dollars a month, I got this special:
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Jul 1, 2008
With an 100mbps uplink connection. With this dedicated server, I planned on running game servers, and so far it has far exceeded my expectations.
Let's begin with the set up time:
Before leaving my old host, I found out that the location was doing no good for me. Players were not able to query my game server in the game's server list, so I decided to switch hosts. After finding limestone networks, as listed above I went straight ahead and bought the server at 4:00 AM EST time. After two hours of waiting, my dedicated server was set up with HPET enabled like I asked. I was amazed at how limestone was able to set up the dedicated server so fast and at such an early time!
The support is absolutely hands down AMAZING. Every support ticket I have made was answered (not over exaggerating here) within 4 minutes.
The control panel:
The control panel limestone has to offer that comes free with your dedicated server is so simple to use. (I believe they call it rockware.) There is an option to manage each one of your purchased servers, an option to restart your server, add new ips, change your uplink speed from 10mbps - 1000mbps (depending on what you have), the ticketing system, and much more.
Now the only problem I have came across which isn't all that huge, was that after redirecting all the traffic from my previous game servers to my new game servers hosted with lime stone, I had a problem installing the game files off Steam via hldsupdatetool.exe for Team Fortress 2. The install just froze. So I decided to contact limestone support. They decided to give it a shot, and it seemed that it froze for them too. However they did not give up, they kept trying and trying keeping me updated. (let me also remind most of you that team fortress 2 is a 3.2gb game so it takes atleast 20 mins+ to install all the necessary game files.) Finally after 2 hours, it worked. I was happy. The point here is that the support is probably their best feature aside from their prices and amazing specials. They just never give up and work to their potential in helping every customer. I would recommend limestone to anyone who is willing to try a new host.
Although I have been with them for about a week, they have so far never ceased to amaze me with their support, and quality they have to offer. I will keep everyone here updated on what limestone has to offer me and how well or bad they have been doing at the end of the month when I have to pay my next invoice.
I was at the planet for the last several years and decided to make the switch based on reviews on this forum and talking with their reps.
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Mar 2, 2008
First off, Mike with the sales live chat was VERY helpful and answered all of my questions.
Answered questions about power, # of uplinks, average hardware replacement time etc. All were satisfactory to me.
In the end we went with the Celeron 352/2 GB ram/80GB SATA for 64.99 a month. I will be saving 25 a month off my dedicated server over the planet. A killer deal! Plus we have double the ram now. I couldn't convince my partner to go the X2 4000+ route for 10 more a month . We really don't need the power.
Initial impressions of the client panel are good (rokstar or something). Now for them to turn the power on .. 15 minutes and counting..
Hey all. Its been a month and I thought I better post a short review of my experiences with LimeStone Networks.
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Dec 23, 2008
Before signing up for my server, I spoke to Logan who answered a few of my questions regarding the setup of the server and the running of some of the software I wanted to install on the server.
I eventually ordered, with Logan's help, there Obsidien 1 plan which was a Athlon 64 X2 5000+ CPU, 1GB of RAM and 1500GB of Bandwidth for $99 a month. I had also chosen to have Virtuozzo installed, which was licensed and online very quickly. The total time I had to wait for the server was about 3 hours. In that time, I received an email from Mike, which told me he had given me a complimentary upgrade to the Intel Core2Duo E4500 CPU for better performance with my VPS software. This thrilled me to no end.
After asking for help a few times, despite the fact they are an unmanaged host, Logan kindly helped me fix a few problems on the server.
About halfway through the month, I began to realize that Virtuozzo was not exactly what I wanted and I asked them if it was possible to get it changed to a cPanel server. I can't remember who I spoke to about this, but the change was done very quickly and was re-deployed with cPanel ready and going well.
Then, at the end of the month, I found that the RAM installed on the server was just not enough, I then upgraded the RAM with the help of Ryan. The RAM upgrade took about 30 minutes to go through, and I only suffered about 3 minutes of downtime.
All in all, my first months experience with LimeStone Networks has been fantastic! Which is probably why you have seen me recommending them on a few threads. There service is amazing, which compliments there very reliable and kind Customer Service team. I could not ask for anything better.
well ordered a dedicated server from LSN about 4 days ago, and I still havent recieved the server so I thought I should make a review here for others to know.
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May 29, 2009
4 days back I ordered their most expensive server and made a payment the same night, and I went through the verification process after about 24 hours. the same night that I uploaded the files needed to get my account verified I talked to ryan, and he said my account would be verified in max 2 hours but it ended up being 2 days! after taking 2 days to verify my account (yesterday) I talked to mike and he said my server will be ready in the next 2-5 hours, so i waited about 8 hours and I still didnt recieve any mail from them, so this time I talked to ryan and he said he is gona check and see why its taking so long, and after he checked he said my server should be ready in the next 4-5 hours, but now its been almost 10 hours since then and I havent recieved ANYTHING!
I understand if they were late by a day due to the fact that its christmas, but its been 4 days and all I hear from them is that my server is gona be ready in the next 4-5 hours!
generally their support crew is really friendly but they dont tell you the truth (atleast they havent told me the truth) and ticket responds take from 2 to 6 hours.
I would have given them a good rating if they were on time because they are friendly, their servers are good.
After hitting my head with few of the dedi providers, i came across Lime Stone Networks. I went to their site, selected the server I wanted with addons etc. I initiated live chat for sales query and instantly all was finalized.
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May 18, 2009
I paid the amount and after 4-5 hours the server was ready and details were in my email. This is the most speedy server setup i had seen. Their RockWare control panel is very flexible and easy to use. Most of the things which have/are not provided by other dedi providers are in their control panel for easy access.
Basic stuff like remote reboots, dns management etc. is free and already included with your server. Their support is also very good, I opened a few tickets with them all were answered within 1-2 mins. Its been more than 10 days with them now and my all data is moved to the new server and everything is running fine and stable.
The only thing is that their sales rep was unable to given a discount of 0.99 cents! My order totalled to $200.99 and I asked sales rep to reduce the 0.99 to make it rounded but he did'nt. I know they won't built a palace and neither will I but what the heck if he could ?! Just would have pleased me.
Anyways overall the experience is great and support is good. There were also some abuses on the server by some of my clients and they were able to find them asap and informed me and gave ample time to resolve the issues.
I suggest that if you're also looking for a dedi then be sure to visit their site. I will post more review on this after few months.
Just wanted to update everyone on my 6 months with Limestone Networks.
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Sep 1, 2008
It's been nothing but joy.
Network is rock solid, I run a couple of game servers, I have no lag even for people coming from Australia and having their ping at about 250-300.
I also run a few websites (1 of them has about 3500-4000 unique visitors daily with roughly 20k page views), the site loads extremely fast. We've been down once (some network hiccup, which I didn't feel cause I was sleeping).
I've had to use support a few times and it's been always a pleasure. These guys went backwards to help me every time. One time I had my debit card (which I use for PayPal) compromised so I ordered a new one from my bank and also changed my bank account. I could not pay them on time (I had to wait for 5 days for my new card to arrive), LSN did not suspend my account, they went backwards to help me and prolonged my due date 5 days forward, which they didn't have to do but still went to understand my situation.
I have 2 servers with them both Q9300. Those monsters are simple awesome. I never had even a single glitch with any of them. My servers are running for 4.5 months now without a single reboot (I had to reboot them a couple of times at the beginning due to software installation).
There is nothing else to add as you probably get my feelings about LSN already. These guys run a very tight ship. Sometimes I get on their live chat when I needed support and Ryan and Mike were always helpful to me, they sped things up in the support department.
Great company, knowledgeable people, friendly and professional support, great network. What else do you need from a provider.
I felt the extreme and desperate need to post my experience with Limestone Networks here with the rest of you. Please take time to review it as I find it a vital piece of information when making a decision. I normally don't post my problems here, but this time it's needed.
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Jan 28, 2009
I have been a customer since 5/17/2008. I was able to get someone via Live Chat when I fist went to the website. I got an instant response on the phone. It all seemed great. The server was up and online within a few hours, I was pleased. The network seemed fine and I'm fairly low maintenance, so I didn't have many complaints.
After having the account for a while, we started getting blacklisted on spam lists. I would submit tickets to see if they could work to get us removed. Typically support tickets where answered fairly slowly - I'd see a response time of a day or two. I didn't complain as I can accept things fairly well.
Next, they released a new server that was almost identical to the one I already had.
They both had the same amount of memory, similar cpus (both quad core), the only difference was one 750 GB drive vs RAID-1 750 GB drives. The price for my system was $249/month, while the new server was priced at like $130/m (the WHT special they just ran). I asked about a price adjustment for my server. They wouldn't do it. So, I asked if we could keep our IP addresses if we moved to another server. They couldn't do that either.
I ordered the new server and moved my customers over to it. It came time to cancel the old server, so I submitted my request for cancellation. I know they automatically bill everything, so I removed my credit cards that were on file to avoid this. I was then told I needed to give a 5 day cancellation notice as per my ToS when I signed up. Unfortunately, I didn't read the ToS close enough - my fault. Somehow they ended up removing the server and I guess they just waived the 5 day notice. I never really got any response on that (or bill for it either).
As of yesterday, I've had the new server for one month. I signed up for it on 7/30, so that'd make my next billing date 8/30. I did forget to add my credit cards back on so it could be auto charged again - my fault. However, less than 24 hours after my due date, I find my server is offline. I submitted a ticket which I will paste below. Bottom line, because I was late (not even by one day), they shut off and reformatted my server. Here's my support ticket:
My server LSN-D1595 is offline due to non payment. I need it back online asap! I will add a payment option to the billing system which you can charge. Just get the server back online please. ***-***-**** if you need to reach me.
Ryan G. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 10:52 AM CDT
Hi Breck, Unfortunately your servers have been canceled for non-payment. If you wish to purchase new servers with us you can still go ahead and do so, however I am not able to return your original servers to you.
Posted: 08/31/2008 11:11 AM CDT
Ryan, this is completely unacceptable. I am not going to tolerate this! That server has valuble data on it that can't be recovered! I don't care what your policy is, I need that server back online immediately! If you can't make this right, I will be posting my experience on WHT. Bill me hourly if you need to. Just get it online.
Bryan P. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 01:19 PM CDT
I'm sorry, but server LSN-D1595 has already been reformatted.
Bryan P. - Support Technician - Limestone Networks Employee
Posted: 08/31/2008 02:17 PM CDT
So, there we have it. My server has been reformatted because I'm a day late. I've never seen anything like this in my entire life. Money wasn't a problem - I was away and just wanted to have a good Labor Day weekend. Also, I NEVER received an invoice via email, snail mail, nor a phone call. I got no notice at all. Along with that, according to their ToS, my data should be available within 15 days of my non payment (whether or not the server is).
I do plan on taking this to court- I have several people who also had access to the server who are interested in a lawsuit.
If slow responses, being blacklisted on spam databases, and being reformatted if you are under 24 hours late is okay with you - I'd really recommend Limesone Networks! They give you a great feeling like nobody cares about you. I'm not sure why a company would invest so much money in advertising, if they really aren't serious about keeping the customers that they get. This has been the worst day of my life. I hope all of you can get something from this and learn to stay away from companies like Limestone. I definately have learned my lesson the hard way.
I've signed up with Wiredtree for a Managed VPS 12 days ago.
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May 5, 2009
I know it's not enough time to write a review. But I decided to write my first impression then keep you updated by writing a new review at the end of each month, so expect one at 12 February.
For now, these guys are simply the best I've tried.
They reply you in 15 minutes or less and if it took them more, 20 minutes or something, then be sure that they're investigating your problem. If you can't wait for 15 minutes, then go ahead and give them a call on their toll-free number and they'll be with you second by second. Their support wont just solve your problem, but they'll educate you telling you what caused the problem and how did they fix it.
I'm solicitous about security. But with these guys, I finally sleep peacefully knowing that my VPS is well secured.
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
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Jul 31, 2007
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
This is my 1 month review on the company vt6 (vt6.co.uk). There is no doubt about it, they have the fastest reply times and most helpfull support. I started out on the basic plan and have just paid for the next one, i was upgraded allmost instantly but as i found it was no benfit to me i asked to downgrade and was again instantly downgraded and my money refunded.
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Oct 8, 2009
As for the quality of the VPS, it is perfect. they dont cramm VPS's onto one server so each VPS runs smooth without any problems. Iv also had no downtime at all. Iv been with a few VPS's before this and none come close to pure quality and fantastic support that vt6 provide.
That is all for my one month review on this perfect company that i would deffinitly recommend to anyone seeking low cost quality VPS's (Or hosting that i assume will be exatcly the same)
I've been lurking and posting on these forums long enough that I figure it's time for me to contribute something that might help other users: a quick review of 2AM Networks.
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Jan 4, 2009
I have 2 dedicated servers with them and I couldn't be happier. Network uptime is 100% as far as I can see, the servers are delivered within their given timeframes (despite me ordering during a sales rush both times - I'm clever like that ) and with exactly the specifications requested.
Support is fantastic. I haven't needed it a great deal but all responses have been within 20-30 minutes and the answers are spot on.
You can see how good the prices are for yourselves in the dedicated offers forum or on their dedicated servers page but I'm pleasantly surprised to find that even the add-ons (IPs, etc) are the same price as more expensive competitors.
So if anyone is researching dedicated servers I'd recommend taking a look at 2AM Networks
(I'll report my server IPs to give this review some credibility)
The speed seem good because all my sites still under development.
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Oct 15, 2007
The support is poor because I send ticket to cancel hosting and get money back and they did not process the ticket.
The Cpanel version is very old and I lost some new features of cpanel.
Now the cpanel does not have button to change password . I unable to change my password now.
6/10 for lunarpages.
For those who care to read on:
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Apr 24, 2008
I came to use Liquidweb thorugh a string of random REALLY bad luck. From "Managed" VPS that ended up not getting patched and fried due to a security exploit (PowerVPS) to a RAID failure, during a backup, causing total data loss and backup loss (RockMyWeb's VDNet). I was ready to pull my hair out. So I decided to kick out the bucks for a Liquid Web VPS Plan 2 (with a great price from a special found here). All I can say is it was a night and day difference.
The server is fast. Remote access to this VPS is a fast as my dedicated server in the office. I thought moving to cPanel was going to slow things down but this thing flies! Wow!
The service is fast. I call support and a person picks up the phone. No e-mail. No long hold times. I call, someone answers, no need to transfer to a higher tech, it's just fixed. Wow!
The one downfall. And it's only a downfall if it's not what you want. cPanel only. I'm a big DirectAdmin fan, but I'm learning my way around cPanel again.
Until I'm ready to do dedicated (I'm guessing it's coming in 2k8) this thing is awesome!
Thank you! Thank you! Thank you! Thank you!
1x Web Hosting Talk for hooking me up with Liquidweb.
1x Web Hosting Talk Community for reviewing Liquidweb.
1x Liquidweb for the awesome service!
1x VDNet. It may sound strange but they did answer e-mails faster than anyone I had ever seen (multiple replies in under two mins). They had a great price, but bad luck drove me to change. I'm glad I did, but I wouldn't have a hard time recommending VDNet now that they fixed the problem that caused the loss of my server. (and they did give me a month free) They really did give good value for the price, and offer DirectAdmin which Liquidweb doesn't.
Anyone else care to share?
I'm not a fan of emoticons, but I did it out of love for you guys. Feel free to hammer the server a bit and tell me how fast the pages load. They're pretty quick here in Costa Rica:
CR Solutions Group Costa Rica Web Design.
I've been with Steadcom for a few months now, and I greatly their services. Such great deals have been offered to me. Each time I talk with the staff, I seem to want to use their services longer. I'm currently working with my own free hosting company and I entrust my uptime and reliability to Steadcom. I've had no problems with either of those aspects and it seems like their network is as fast as Google. If you find a better deal than this, it would be a miracle. I am working on obtaining up to six months with them for my next payment. I would fully recommend Steadcom and their services. I give it all of my reputation and respect as a business owner to acknowledge such outstanding services.
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Apr 26, 2009
I have been with SoftLayer a month now, and this is my review of their company. I will start with my pre-sales experience, going into hardware, their network, server, portal, accounting/sales, and support .
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Mar 15, 2008
[[[[[[[ PRE SALES ]]]]]]]
I started out looking for a new server by looking at some good dedicated hosts. I saw SoftLayer offered the new Nehalem series, so I went for it. Their sales team is excellent beyond all reasons -- the staff are personal and do NOT try to take your money; instead, they find the best-fit solution for you and work with you by calling you, showing you their specials, and talking to managers.
[[[[[[ HARDWARE ]]]]]]]
The Hardware at SL is top-notch. There's no problem with it, it's clearly stated in the portal what type of motherboard, HDs, RAM, etc are in the server and it's top-notch Supermicro hardware. I've never seen a problem with it, and I have seen the certificate of passing benchmarks as that is done on all SL servers by default.
Their provisioning system is excellent, I got my server in 2-3 hours at MAX. WOW! It is all inside the portal too; you can view the status (PE_BOOT, OS_RELOAD); it's clearly there and excellent. We finally got VIRTUOZZO (thanks natecarlson ) working with it too.
[[[[ SERVER ]]]]]
What can I say? This is the new Nehalem series. I think the deal I got was quite good, I brought several SL servers before I switched to this one, and it did take a while to get it down to this price (especially for SL quality, damn!) :
-Intel Dual Quad Core (2x) X5570 Nehalem 2.93GHZ w/ HT
-12 x 300GB SAS 15K Seagate Cheetah HD's in RAID 10
-12GB DDR3 RAM (to start)
-4000GB Monthly Bandwith
-1GigE Port Speed
-64 IP Addresses
-Monitoring & Automated Reboot
$1,100 a month -- which I think is good for this type of server.
It's blazing fast and 0 problems.
[[[[ NETWORK ]]]]
I started in their Dallas, TX datacenter with a Dual 5450, but decided to get a 2U server with SAS HD's. Sadly, they said they were out of stock in Dallas. They said they can get me an EXTRA DISCOUNT if I went to Washington DC. I live an hour or two from DC, so it was good for me. I debated, and talked to them, they said it was a great place and I went with their Washington D.C datacenter .
It's fast. Blazing fast. They have like 100GBPS connectivity -- with many backbone providers. I've never seen so many . I'm liking the nework speeds and it really is nice.
[[[[ PORTAL ]]]]
The best part. They have their 'manage.softlayer.com' and their mobile 'manage.softlayer.mobi' portals. They are excellent. I don't even need support, and when I do, it's there. I mean, I'm STILL exploring their portal system. It has so much stuff; "Instant cPanel Licenseing, Instant Firewall, Upgrades, IP's, OS reloads, Installs, Backups" -- I love it. It makes my life a lot easier and quiker. I've had a server with ThePlanet, HiVelocity, and more and SL portal blows them all away
[[[ SUPPORT ]]]
The support is great. In the times I need it, it's there. Within 15 minutes I get a response and usually in under an hour, a resolution. It's excellent in what they provide at an unmanaged rate, and the $3 tickets are great in my opinion for those quick issues that you just can't figure out. They even helped me with a bit of PHP help!
[[[ ACCOUNTING AND SALES ]]]
It's there any time I needed it. I got servers upgraded, downgraded, reclaimed, removed, created, OS reloaded, invoices adjusted, and it's there. They respond within 1 hour usually and it's great for a sales team. Personally it's awesome how they have excellent teams for support and sales! The reps are VERY nice and friendly too, and they offer some nice discounts .
[[[ OVERALL ]]]
I give SoftLayer a 10/10+. They are everything I expect from a provider (heck, they are better than most managed providers I've been with) and more. I urge you to try them out, they will try to fit your budget as good as you can do it.
I'd first like to follow up with my end at GNAX. I ended up going down to them on the 31st to pick up my colo server and get my refund. All went generally well, except for the "I'll be back in 5 mins" that took more than 30 mins for some sales/billing guy to get me my stuff. Signed some papers, and my money was refunded in full. In the end, a happy ending with GNAX.
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Oct 9, 2009
Now, while all that was ongoing, I moved over to a dedicated server at Softlayer quick as I could because I knew with 100% certainty that Jeff would have my service terminated when I posted the chat log of him threatening me - a controversial decision I still stand by for what it's worth.
First, lets talk about sales with Softlayer. My God - I have never seen anything like this. With GNAX, sales would consist of me sending a ticket and waiting days, or it getting closed randomly, then having to wait more and more. A 48-hour max setup time with GNAX ended up being 5+ days and still no setup. Softlayer. I was doing Live Chat with an agent who was extremely helpful. Too move the process along quicker, I asked if I could call and speak with him, and sure enough, he game me a toll free number and I spoke with him through the entire ordering process. Not only was he extremely knowlegeable and helpful, but he also pointed me to a special I was unaware of where I got double the RAM and a second hard drive for free. I ended up ordering a dual core Xeon setup, but I actually got setup with a quad Core Xeon X3220. No mistake they said, they were just out of what I ordered so they gave me a quad core for the price of a dual core. And all of this happened in less than 4 hours. Yep, that's right. I went from on the phone with sales to having my brand new quad core for the price of a dual core with twice the RAM and HDD for free in under four hours. I was actually shocked. After being with GNAX so long, I had no idea that anything even under a 24 hour wait was possible (which it wasn't with GNAX btw), and they didn't hold my order because of being short on inventory like GNAX did - they just gave me a free upgrade with no delay!
With GNAX, I have never been able to be in such control of my server as I am now with Softlayer. With GNAX, lets say, I wanted to change or add reverse DNS for an IP, I would have to send a ticket and wait hours and hours and hours for them to do it. With Softlayer, I login to the portal, and click click type, click and it's done and live. All by myself! Their portal is the most powerful thing I have ever seen and it allows me to do and see everything.
Their support, I'm convinced, is second to none. I once had three days of downtime with GNAX because of a hardware problem (their hardware) they just couldn't fix. The motherboard has gone bad and I had to wait three days for them to find another identical motherboard to replace mine with. Apparently, they don't like to keep hardware on hand in case of emergency. In the mean time, I was faced with a lot of pissed off people who couldn't access the server for three days while all GNAX did was "we're looking, we're trying". Three days downtime is unacceptable, GNAX's support is just horrible. Phone support is essentially non-existent. When, on occasion, people pick up the phone, I'm simply told to submit a ticket and they'll get to it - when it's convenient for them. Support with Softlayer is drastically different, I can call support and pick their brains on technical problems for as long as I need. Recently, something went wrong when I was moving IP addresses around with my servers, and I was able to submit a ticket, call them, and they resolved it while on the phone with me. Some other small issues cropped up, and I replied to the ticket as it was non-urgent, and they had it fixed it about 20 mins. THAT people, is how support. Again, after being with GNAX for so long and having to wait hours, and sometimes days for support, having things fixed on the phone with me or via ticket in under 15 mins really caught me off guard.
Sales - part two.
Incredibly impressed with the sales and support I have seen so far, I recently ordered a second server. Again, I did this over the phone and was given an amazing deal - one not even on their site! In the end, it'll save me about $60/month on my second server. Pretty decent I say.
They have a forum! That's not what's cool in itself, but it's cool that its integrated into my portal account. Now, GNAX has a forum too, but you first have to email GNAX and ask for their blessing to sign up there.
Another nifty thing about Softlayer is their developer API. Their API enables tons of cool things, like I can see my uptime and bandwidth usage from within WHMCS. With GNAX, I would have to go find which one of my logins for their seemingly hundreds of disintegrated services. Having everything being in one place and under one login with Softlayer.
Basically, if you need a dedicated server provider, choose Softlayer. Leaving GNAX (well, being forced out) and moving to Softlayer is the best thing that has ever happened to me an my company.
Alright, Ive been with them for a little over two months and I have been with them before. Their support is excellent, their servers' are excellent, their network is excellent, their portal is excellent, and not having to deal with Cogent directly is a joy.
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Apr 9, 2009
I first singed on with them 11/9/08 till 12/29/08 everything went well I closed my account simply because I didn't need the server again.
My current server with them as of this post is $199.00/mth and I get the following
CPU : Xenon X3230 Quad Core @ 2.66 Ghz
Ram : 4GB
OS : Server Standard 2008 64 bit
1000 mbps 2 TB of bandwidth
Washington, DC Data Center
2x 250GB SATA II
Having a server with them has been nothing short of amazing zero downtime caused by them and most anything a managed host will do they will do for you free. I was having issues with routes and simply asked them and within ten minutes they had changed it according to what I would prefer. I have had a DoS attack before that was pushing 800 mbps of traffic and they sent me an email and I opened a ticket and they blocked the attackers' addresses at my switch. Very quickly and not much damage was done. Overall I'm very pleased and I would recommend them to anyone.
Here is my review of Virpus after being with them for 1 month.
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Aug 22, 2008
So far I have not experienced any outages and I am going to have to give them a 10 on that as I have seen many threads in the outages about them but it appears they solved that issue and I was never effected by any of those.
I will give the support a 8 as sometimes on off times it could take up to about 30 minutes for the first response which is great but then after that the responses tend to be around 2 hours or so. Overall though the support is great!
I signed up with there plan that was cPanel included and had double bandwidth and ram. I was thinking it was too good to be true and that the VPS was not going to be quality, but I am glad I was wrong!
The performance of the server is overall great so far. I have had no issues as far as the server being anything but fast. I will have to commend them on having great hardware and not overselling there services like a lot of the VPS providers these days.
I would highly recommend them as they have been a great provider overall and I hope that they keep up the good work in the future.
Domain has been reported for verification.
I wrote an initial setup experience review of downtown host including support w/ transferring my sites a few months ago. Now I am going to extend the review with reliability, speed and performance.
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Aug 14, 2008
So far, the support and helpfulness has been the same. Rarely does support wait longer than 10 min to respond to questions. They are always responded with a great attitude.
Reliability of all my sites has been 100%. I have seen no downtime at all since I got my account. Truly fabulous. The only time a site has gone down was not their fault...it was my fault...for messing up the database they restored it within minutes after I sent a high priority technical support ticket too.
Speed and performance go hand in hand. Sites are quick and responsive. Just as responsive as a content management system on any dedicated in my opinion. Download speeds are always the same. Never does the download or upload speed fluctuate by more than 10 kbps up or down from the average (totally unlike dreamhost where it would fluctuate as much as 400-500 kbps depending on the day).
All scripts I have used have responded very quickly without any problems that I would encounter with dreamhost (like cut off scripts due to time it took the servers to run through them).
Man, it seems just like yesterday that I initially signed up for a VPS from SolarVPS, but the truth is, I have been with them for just over 6 months now.
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What can I say about SolarVPS besides that they completely rock! Not to mention Douglas, but we won't go there
The network at SolarVPS is nothing short of amazing. I get lightning fast speeds and rock solid performance no matter the time of day. I have not experienced even one network hiccup in the 6 months that I have been with SolarVPS. I constantly get compliments from people about how fast the network really is.
SolarVPS uses nothing less than the best hardware. The VPS node that my VPS is located on has Dual Quad Xeons and performance is amazing. They do not overload their servers and use SLM parameteres with Virtuozzo instead of the old school UBC. I know that I can use all of my resources without battling with other VPS instances on the node.
Solar's support is by far outstanding. I have never had to wait for extended periods of time to get an answer to even the most complex questions. I can rest assured that no matter the time of day, or night, there will always be a Solar rep there to answer even the stupidest of questions, in a very timely manner. Unlike some hosts that I have used, Solar's support understands my questions and gets them taken care of instead of giving nonsense responses to try and buy time to get the job done.
The Overall Experience
The overall experience at SolarVPS is awesome. I know that I can trust my online business in their hands. SolarVPS is highly recommended to anyone who needs rock solid performance with extreme reliability.
Support - 10/10
Network - 10/10
Hardware - 10/10
The Staff - 10/10
Just a warning... Watch out for that Douglas character that mans their live chat.