How Do I Make Sure Everything I Got Is Actually Included On Server

May 1, 2009

I've recently ordered two new servers with Windows OS, and am wondering how I go about making sure the hard drives I ordered are the ones actually installed, and the RAM i ordered is the ram actually installed.

I know the amount of ram and amount of diskspace is correct by Properties and My Computer but not sure how to figure out the others.

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Expose On A Server Hosting Scammer - Proof Included

Jul 31, 2007

ClubHostCity, CyberToad, IICT, etc - ALL Scammers - Proof Included

Three months ago I was looking to move to a dedicated server from my VPS account at WiredTree. I posted on a couple of message boards and found an ad on the cPanel.net forum and decided to PM the owner, "Spiral" as he goes by on their forum. That's when my hosting experience started to spiral out of control...

The owner PM'd me back and forth several times (posted below) and mentioned that he "OWNS" most of the large datacenters and hosting providers, even LayeredTech and others even bigger. He went on and on about all the places he owns and how I could get a great discount through him, regardless of where I wanted to go through. He even stated that nobody in the business does anything even half as good as he does. Sounded good enough...

Well, after deciding on the server he suggested at LayeredTech's site, he said he was going to set everything up for me and send me the billing and login details. I got several emails and PMs giving me all the normal info, IPs, addresses, logins, etc. I setup the subscription for payment in PayPal and was happy as could be...

As I started noticing some software issues that I wanted to get help with, since I had a "fully managed" server, I tried contacting the supposedly stellar support for the CyberToad/ClubHostCity/IICT.net/etc company. As I sent numerous emails to the support@clubhostcity.com email address I was told to use, I never once got a response. After finally getting in contact with the admin via a private email address I had, I was told it must have been a fluke and it wouldn't happen again. What I didn't tell them is that I tried sending emails from 8 different email services, both free & premium.

As time went by and I had more issues, I tried repeatedly to contact numerous email accounts and phone numbers that I found across the net for this company, still to no avail. No auto-response, no personal response, no answering machine, nothing.

Finally, this past Friday, my server went completely offline for no apparent reason. Again I tried contacting anybody I could think of and still I got no response. Finally I got a hold of a phone number for the admin and he answered, from his "hospital" bed. He stated that the server had a power supply issue that took out the motherboard and ruined the hard drives. The only option was to wait as they got everything figured out and back online. This was the last I'd hear from the one-man "support" staff.

Well, after three and a half days of trying to call this number back, I got tired of the notice that the number had been disconnected so I dug down and worked as hard as I could at getting LayeredTech to understand my situation and to help me. They looked through their logs and tickets and discovered something that just blew my mind... The reseller cancelled my server and dozens of others for a supposedly "future hardware upgrade reasons". Keep in mind, they cancelled the servers all together, leaving the drives with all the data to be recycled into other member's servers. LT confirmed that there was absolutely nothing wrong with the servers, no hardware or software issues at all. They had been cancelled flat with no upgraded hardware ordered, nothing. They even saw the proof that I've paid for them in advance on time and that I have nothing on my server against any TOS, not even a single curse word.

Finally, after working tirelessly, I convinced LT to put the server back together and keep the hard drive from being wiped. I had 10 hours to get my data moved over to a new service (SoftLayer) that has been absolutely awesome to me. I've gone to a site that is related to this cluster f8ck of companies and saw in the forum that numerous other individuals are having their servers taken offline and haven't been able to get any type of response at all.

Since this issue started, I've done a lot of deep digging and discovered a lot of things that I really don't like about this group of companies that really makes me worry for the safety of other customer's data and businesses. I'm a smart cat and I don't get taken very easily and I'm sure others won't be as fortunate as I was at getting their data back.

Below are some of the pieces of information that I'm sharing for proof...

Quote:

Chat log with Matt Tilson on MSN, screen-name of "mdtilson@hotmail.com" & "CyberToad":

CyberToad: Do you do anything special that requires the system outside of Cpanel or the hosting accounts?
Me: nope, I just use it for the websites and the maintenance/setup of said sites
CyberToad: LOL. You do realize I own 76 hosting companies and most all the major data centers, right?
Me: I wasn't aware of that:-O
CyberToad: IE: Not a problem

CyberToad: Did you by chance see my post from earlier this week in Ads / Offers on cpanel forums?
Me: I was just looking through the ads/offers section as we speak
Me: I see the one you posed but it's for $145/mo
Me: I see a decent one for serverpoint
CyberToad: That's one of thousands of configurations but one that might work for you here. If that is something you might be interested in, I can give you $20 off the monthly price and apply the VPS upgrade money towards it

Me: thanks do you have a site with the different plans or options or are they mostly per request?
CyberToad: I have many, many sites. Top pick for dedicated servers would be [url]. Our main shared / reseller brand would be Clubhost City at [url], for VPS hosting rackforce.net, for free hosting cybertoad.net
Me: wow, I'm taking a look at layerdtech right now, this is your company? nice
CyberToad: one of many

CyberToad: (Side note, I was on the Plesk development team and using that for many years before getting involved with Cpanel so well familiar with both sides)

CyberToaderver has IMAP, POP3, SMTP, SMTP2, Webmail
Me: Sorry, I need to be more clear, Google doesn't have it so don't worry about changing anything for that
CyberToad: Spam protection on the server is about 100 years more sophisticated than anything Google has or will likely ever have and probably 200 years ahead of anything Cpanel has by itself

Me: I honestly can't tell you how much of a relief and learning experience it has been to work with somebody that knows what they're doing. I will recommend your companies to everybody I know. I've never been so impressed with customer service for anything
CyberToad: PHP v5.2.2 (pre-release) for scripting and v5.2.1 with full options for web sites
CyberToad: Oh well you haven't seen our customer service yet! (haven't gotten past me yet..... we have 24 hour monitored support, helpdesk, ticket systems, live chat, AI expert help systems, toll free support, multiple help regional centers, etc
Me: Hey, you've already sold me

Me: My site is down again. I'm not able to login even to cPanel to try and restart things and I haven't been able to get a response from ClubHostCity's support staff either.
CyberToad:
Me: I've sent four different emails to support@clubhostcity.com the past week from different email accounts (including one on the server you host) and have yet to get a response, again.
Me:?
CyberToad: We haven't received any mail from you

Me: Do you use webmail?
CyberToad: Uh yeah .... I'm on the Squirrelmail development team!

Me: I need to get info on who I should contact with urgent issues like my server being unresponsive. I tried looking around at clubhostcity.com and the helpdesk link doesn't work and I'd like to know who I can contact since I have the completely managed service included in my monthly fee.
CyberToad: The helpdesk like works perfectly unless you are going to the wrong page. [url]

Me: My site is to a crawl and won't even fully load for me. I'm at work so I can't log into cPanel and see what's going on because of the firewall here. Could you please take a look at my server and see if something going on?

Matt, My server appears to be down again and has been for about 15 hours or more. I tried getting a hold of clubhostcity's support to no avail and I really need my sites back up. Can you please take a look at it?

Me: I don't mean to sound like a jerk but this has been completely unacceptable. I cannot get in contact with anybody to get my server back in gear. It's going to be going on 24 hours and that is unacceptable by any standard.
CyberToad: Instead of sending email (especially since your mail provider isn't working right), I would suggest submitting support tickets directly using our helpdesk ticket system at http://support.clubhostcity.com

Me: I can't ever seem to get a response, I've sent this same question around 6 times over the past month or two. I still can't submit any tickets via the support help desk as it doesn't give me any option of where to send one.

Me: My server is completely down and yet again I can't get a hold of anybody with any support at your company. Please respond.

Me: Anything you can do to get this fixed ASAP would be great. The server has been down for almost two days and I've been emailing support@clubhostcity.com trying to get help to no avail.

Me: I know you have other things going on but I really need to have my sites back up. Can you please have the techs move the drive to a new machine or something? It's been 48hrs and I haven't even heard why the server's been down, let alone an ETA on when it'll be up. This is costing me a lot of money by having my business offline.

Me: I have confirmed with LayeredTech that the issue is not hardware or server related but that you (the reseller) actually requested the server be turned off. This is a complete nightmare for my company and you have no right to do this. I need my server back up and running now.

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[url]
[url]

Considering the size of the company, and I was talking to "Techinal Support", I am appaled, by the lack of knowledge and cheek I recieved.

Overall I am appaled by the customer support.

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that unfortunately I can't resell yet

I still think that Scalix and Zimbra provide a better -final user- experience that Open-Xchange but in business, speed is a must, and having a product before a competition is a competitive edge. You can't keep waiting a company forever.

BTW, Just wanted to take advantage to comment how poor and oldie look the webmail interfaces, we hosting providers provide to our users. With the exception of Windows Email systems and Roundcube, most control panels come with Squirrelmail and Horde, look old. They are good and stable but they are and look good.

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"..I don't like the webmail.. I use Yahoo email all the time, and it is easy to use. Squirrel looks simple, but it is "ugly"..."

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Quote:

khuvuich 4821 0.1 1.2 34580 24760 ? S 08:44 0:00 /usr/local/cpanel/cpanel ./frontend/x3/index.html
root 4822 0.0 0.0 1980 644 ? D 08:44 0:00 quota -v
nobody 5079 0.0 0.2 9248 4612 ? S 08:46 0:00 /usr/local/apache/bin/httpd -DSSL
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root 5262 0.0 0.0 4580 1200 ? S 08:46 0:00 /bin/sh /etc/rc.d/init.d/mysql start
root 5423 0.0 0.0 5796 528 ? S 08:47 0:00 sleep 1
root 5424 0.0 0.0 4288 788 pts/5 R+ 08:47 0:00 ps aux
root 5592 0.0 0.1 7612 4012 ? S Aug23 0:01 /etc/authlib/authProg
root 6889 0.0 0.0 3216 644 ? D 05:00 0:00 quota -v
root 8687 100 0.0 3360 556 ? R 01:47 419:13 /usr/sbin/repquota -auv
root 8701 0.0 0.0 2196 524 ? D 01:47 0:00 /usr/sbin/repquota -auv
root 10187 0.0 0.1 7612 4084 ? S Aug23 0:01 /etc/authlib/authProg
root 10833 0.0 0.0 0 0 ? S Aug24 0:15 [pdflush]
root 11900 0.0 0.0 3340 524 ? D 02:02 0:00 /usr/sbin/repquota -auv
root 11921 0.0 0.0 2012 524 ? D 02:02 0:00 /usr/sbin/repquota -auv
root 12142 0.0 0.1 7612 4088 ? S Aug23 0:01 /etc/authlib/authProg
root 14413 0.0 0.0 2172 524 ? D 02:15 0:00 /usr/sbin/repquota -auv
root 14437 0.0 0.0 3172 524 ? D 02:15 0:00 /usr/sbin/repquota -auv
root 14534 0.0 0.0 2888 520 ? D 02:16 0:00 /usr/sbin/repquota -auv
root 14601 0.0 0.1 7612 4012 ? S Aug23 0:02 /etc/authlib/authProg
root 14805 0.0 0.0 2564 524 ? D 02:18 0:00 /usr/sbin/repquota -auv
root 14959 0.0 0.0 1848 520 ? D 02:19 0:00 /usr/sbin/repquota -auv
root 15695 0.0 0.4 20540 10060 ? S Aug24 0:01 cpsrvd - waiting for connections
root 16091 0.0 0.0 3096 632 ? DN 02:25 0:00 quota -v kd4rumn
root 17065 0.0 0.1 7612 4088 ? S Aug23 0:01 /etc/authlib/authProg
root 18882 0.0 0.0 3416 644 ? D 02:41 0:00 quota -v
root 19232 0.0 0.0 2428 644 ? D 07:14 0:00 quota -v
root 20506 0.0 0.0 3460 644 ? D 07:26 0:00 quota -v
root 20751 0.0 0.0 2896 640 ? D 07:28 0:00 quota -v
root 20808 0.0 0.0 3760 644 ? D 02:53 0:00 quota -v
root 21143 0.0 0.0 2676 644 ? D 07:30 0:00 quota -v
root 21615 0.0 0.0 3336 644 ? D 02:58 0:00 quota -v
root 21732 0.0 0.0 2076 520 ? D 07:32 0:00 /usr/sbin/repquota -auv
root 21871 0.0 0.0 3196 524 ? D 07:33 0:00 /usr/sbin/repquota -auv
root 21885 0.0 0.0 3408 640 ? D 03:00 0:00 quota -v
root 22190 0.0 0.0 2116 640 ? D 03:02 0:00 quota -v
root 22333 0.0 0.0 3196 520 ? D 07:34 0:00 /usr/sbin/repquota -auv
root 22350 0.0 0.0 2716 524 ? D 07:34 0:00 /usr/sbin/repquota -auv
root 22959 0.0 0.0 2748 640 ? D 03:08 0:00 quota -v
root 23312 0.0 0.0 3104 576 ? D 07:35 0:00 shutdown -r 0 w
root 23712 0.0 0.0 3116 520 ? D 07:36 0:00 /usr/sbin/repquota -auv
root 23941 0.0 0.0 3856 640 ? D 07:38 0:00 quota -v
root 24197 0.0 0.0 3512 644 ? D 03:16 0:00 quota -v
root 24928 0.0 0.0 2512 640 ? D 03:20 0:00 quota -v
root 25144 0.0 0.0 3844 644 ? D 03:21 0:00 quota -v
root 25830 0.0 0.0 1980 644 ? D 07:44 0:00 quota -v
root 26838 0.0 0.0 3204 640 ? D 03:32 0:00 quota -v
root 27238 0.0 0.0 3832 640 ? D 03:34 0:00 quota -v
root 27377 0.0 0.0 2912 640 ? D 03:36 0:00 quota -v
root 27433 0.0 0.0 2752 640 ? D 03:36 0:00 quota -v
root 27503 0.0 0.0 2176 644 ? D 03:37 0:00 quota -v
root 27659 0.0 0.0 2144 644 ? D 07:52 0:00 quota -v
root 27713 0.0 0.0 3832 1080 ? S 07:52 0:00 /usr/bin/perl /scripts/quota_auto_fix
root 27714 0.0 0.0 3832 440 ? S 07:52 0:00 /usr/bin/perl /scripts/quota_auto_fix
root 27715 0.0 0.0 3340 520 ? D 07:52 0:00 /usr/sbin/repquota -a
root 28543 0.0 0.0 2500 640 ? D 03:43 0:00 quota -v
root 29352 0.0 0.0 1520 576 ? D 07:59 0:00 shutdown -r 0 w
root 29417 0.0 0.0 0 0 ? Ds 08:00 0:00 [bash]
root 29538 0.0 0.2 9240 5248 ? Ss 08:01 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29543 0.0 0.2 9520 5264 ? S 08:01 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29546 0.0 0.2 9500 5232 ? S 08:01 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29547 0.0 0.2 9520 5376 ? S 08:01 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29548 0.0 0.2 9380 5416 ? S 08:01 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29549 0.0 0.2 9380 4792 ? S 08:01 0:00 /usr/local/apache/bin/httpd -DSSL
root 29556 0.0 0.0 3180 640 ? D 03:48 0:00 quota -v
root 29597 0.0 0.0 0 0 ? S Aug24 0:09 [pdflush]
nobody 29637 0.0 0.2 10044 5624 ? S 08:01 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29763 0.0 0.2 9380 5392 ? S 08:02 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29878 0.0 0.2 9520 4868 ? S 08:02 0:00 /usr/local/apache/bin/httpd -DSSL
nobody 29939 0.0 0.2 9520 4904 ? S 08:02 0:00 /usr/local/apache/bin/httpd -DSSL
root 30271 0.0 0.0 5812 576 ? D 08:03 0:00 /sbin/quotaoff -a
root 30425 0.0 0.0 2552 644 ? D 03:54 0:00 quota -v
root 30432 0.0 0.0 2636 640 ? D 08:04 0:00 quota -v
nobody 30466 0.0 0.2 9512 4844 ? S 08:05 0:00 /usr/local/apache/bin/httpd -DSSL
root 30609 0.0 0.0 3732 640 ? D 08:06 0:00 quota -v
root 30616 0.0 0.0 2328 640 ? D 08:06 0:00 quota -v
root 30994 0.0 0.0 2464 640 ? D 08:09 0:00 quota -v
root 31071 0.0 0.0 2156 644 ? D 08:09 0:00 quota -v
root 31250 0.0 0.0 2296 644 ? D 08:10 0:00 quota -v
root 31800 0.0 0.0 3508 524 ? D 08:12 0:00 /usr/sbin/repquota -auv
root 31828 0.0 0.1 8852 2328 ? Rs 08:12 0:00 sshd: root@pts/5
root 31851 0.0 0.0 4812 1444 pts/5 Ss 08:12 0:00 -bash
root 32295 0.0 0.0 2172 644 ? D 08:15 0:00 quota -v

and top result

Quote:

8687 root 19 0 3360 556 468 R 100 0.0 422:52.37 repquota
5817 nobody 16 0 9384 4728 1288 S 0 0.2 0:00.03 httpd
6119 root 17 0 3480 1024 764 R 0 0.0 0:00.01 top
1 root 16 0 2716 548 468 S 0 0.0 0:01.37 init
2 root RT 0 0 0 0 S 0 0.0 0:02.45 migration/0
3 root 34 19 0 0 0 R 0 0.0 0:00.05 ksoftirqd/0
4 root RT 0 0 0 0 S 0 0.0 0:00.75 migration/1
5 root 34 19 0 0 0 S 0 0.0 0:00.01 ksoftirqd/1
6 root 5 -10 0 0 0 R 0 0.0 0:04.17 events/0
7 root 5 -10 0 0 0 S 0 0.0 0:00.52 events/1
8 root 8 -10 0 0 0 S 0 0.0 0:00.00 khelper
9 root 15 -10 0 0 0 S 0 0.0 0:00.00 kacpid
35 root 5 -10 0 0 0 S 0 0.0 0:00.00 kblockd/0
36 root 5 -10 0 0 0 S 0 0.0 0:00.00 kblockd/1
37 root 15 0 0 0 0 S 0 0.0 0:00.00 khubd
56 root 16 0 0 0 0 S 0 0.0 0:48.82 kswapd0
57 root 12 -10 0 0 0 S 0 0.0 0:00.00 aio/0
58 root 12 -10 0 0 0 S 0 0.0 0:00.00 aio/1
202 root 25 0 0 0 0 S 0 0.0 0:00.00 kseriod
332 root 18 0 2356 644 560 D 0 0.0 0:00.00 quota
429 root 8 -10 0 0 0 S 0 0.0 0:00.00 ata/0
430 root 8 -10 0 0 0 S 0 0.0 0:00.00 ata/1
431 root 6 -10 0 0 0 S 0 0.0 0:00.00 ata_aux
435 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_0
436 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_1
437 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_2
438 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_3
439 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_4
440 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_5
461 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_6
462 root 15 0 0 0 0 S 0 0.0 0:00.00 scsi_eh_7
523 root 15 0 0 0 0 S 0 0.0 0:43.22 kjournald
679 root 18 0 3516 640 560 D 0 0.0 0:00.00 quota
718 root 20 0 2648 644 560 D 0 0.0 0:00.00 quota
1017 root 19 0 2388 524 448 D 0 0.0 0:00.00 repquota
1213 root 18 0 2064 644 560 D 0 0.0 0:00.00 quota
1495 root 18 0 2124 644 560 D 0 0.0 0:00.00 quota
1678 root 18 0 3464 640 560 D 0 0.0 0:00.00 quota
1694 root 19 0 3576 640 560 D 0 0.0 0:00.00 quota

It make mysql server failed and when i try to restart got this

Quote:

MySQL manager or server PID file could not be found! [FAILED]

This issue is really strange as i never put requota to run in cronjob.

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